Assistant Customer Service Manager

Our client is a specialized manufacturer of precision balls (Ceramic Balls).

Job Description
Sales           

• Being responsible for managing all aspects of the company’s customer accounts i.e. sales volume, profitability, service level, etc.
• Being aggressive market by Sales Calls and visiting customers for potential customers to gain new business. 
• Existing Clients Engagement.                               
• Monitoring and responding to changing service level requirements as customer's requirements.
• Providing details of sales data to the system (e.g. customer/ sales/ credit notes / Quotation, etc.,)
• Ensuring completing all sales paperwork. 

Marketing & Service Level

• Developing sales and marketing strategies and policies related to the Asia Sales Strategy.
• Acting as the company window person with customers by engaging in all kinds of communication and coordination in connection with all Sales and Customer Service operations.
• Working closely with the Asia Global team to make sales strategies for Asia growth.                 

Report                                             

• Producing and distributing system reports/printouts (e.g. sales report, forecast report).
• Reporting stock for some potential customers.               
• Handling AR overdue reports and following the payment.     
• Handling commission reports for Distributors to a/c.       

Problems Solving                              

• Ensuring that problems arising/reported are promptly investigated and resolved e.g. customer complaints.         
• Participating in problem-solving activities where necessary.

Coaching Team                                 

• Coaching team to carry out duties following published departmental Quality Procedures and Work Instructions.     
• Leading, suggesting, and motivating the sales team.         
• Carrying out staff performance reviews.                     
• Developing and leading an effective team, effectively communicating, and knowing products and services.                   
• Conducting monthly team meetings to deliver key communications and build team spirit, also sharing important information.                                                         

Others                                        

• Monitoring customer's stock levels and usage for potential customers.

Qualifications  

• Bachelor's Degree in a related field.
• Minimum 5 years of relevant experience in Sales, Marketing & Customer Service. Practical sales experience or sales management experience.
• Well-developed communication skills
• Negotiation strategy with customers dealing with a deep understanding of International industrial standards/norms and Automotive
• Fluent in English both written and spoken. Japanese is preferable.