CS & Distribution Manager

Our client is a leading cast acrylic sheet and other extruded plastic sheet producer in Thailand.

Job Description

• Handling the order-receiving process, providing insights into future volume forecasts, and managing a team to provide excellent services to all our customers both domestic & overseas.
• Leading and managing the customer service team, providing guidance, training, and performance evaluations.
• Working closely with the warehouse & logistics department to ensure timely delivery of products to the customers.
• Collaborating with the procurement department to ensure delivery from suppliers based on customers' delivery plans.
• Ensuring the monthly orders from customers are consolidated to match the factory capacity and received correctly based on the order process.
• Developing strong relationships with key customers and acting as a liaison between customers and internal departments.
• Supporting development and monitoring of key performance indicators (KPIs) and consolidating company performance reports from various departments.
• Improving customer service experience, creating engaged customers, and facilitating to meet customer requirements and satisfaction.

Requirements

• Bachelor’s degree or higher in the faculty of Business Administration or related.
• 5 years of working experience in the field of Customer Service or Planning or Supply Chain.
• Experience in production planning or Sales order capacity planning, data analysis is preferred.
• Excellent English communication level.
• Customer-focused mindset with a dedication to delivering outstanding service.
• Advanced-Master Excel skills.
• Office located in Phutthamonthon Sai 4.