Club Services Coordinator (Mandarin Speaking)
Job Details
Full Job Description
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
To serve as the key contact point
for our Club Owners, providing customer service and reservation
service to Club Owners in the language of their choice. To also liaise
closely with the Contract Administration and Financial Services
departments, ensuring sales contracts are processed and payments
collected in an accurate and timely manner.
Key
Responsibilities:
• Provide a high level of customer
service for Club Points Owners through the Club Services centre,
website and various communication channels, ensuring a high level of
customer satisfaction.
• Ensure Club Owners Points and other
reservations are handled in a timely, courteous and efficient
manner.
• Handle all customer concerns or complaint to a
satisfactory resolution.
• Establish and maintain an excellent
working relationship with Exchange companies, alliance partners,
Anantara Resorts and other MINOR departments.
• Encourage use of
Club resorts to achieve a high occupancy and maximum use of space.
Qualifications
Qualifications:
•
Bachelor degree (desirable)
• Excellent in English & Mandarin both
written and verbal skills. Other languages an
advantage
Experience:
• Minimum of two
(2) years work experience.
• Previous work experience in a
timeshare, hotel reservations department or hospitality related call
centre strongly preferred
Key Skills:
•
Excellent computer skills with a good understand of reservation
software systems.
• Strong customer service ethic. Ability to deal
and handle one to one difficult and complaint situations with
customers.
• Strong communication and written skills
• Well
organised, high level of attention to detail, ability to communicate
effectively with other departments
• Team member with strong work
ethics, flexible in approach and supportive of others (essential)
#LI-AC1
Club Services Coordinator (Mandarin Speaking)
Minor International
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