Customer Care Executive

Operating over 70 spas worldwide, MSpa is an international driving force in Spa & Wellness. MSpa’s journey began in Thailand in 1999 with Mandara Spa, and has since evolved and expanded to include the renowned Anantara Spa and AvaniSpa brand, as well as bespoke concepts. Our award winning spas continue to grow and adapt to suit the Spa & Wellness needs of all our guests.

Innovation and technology is naturally integrated with ancient healing traditions to provide our guests with a profound sense of wellbeing. Harnessing the natural beauty of our iconic locations allows for the ultimate Spa & Wellness experience in the most exotic and remote locations around the world.

The Spa & Wellness industry is constantly evolving and Wellness tourism is the fastest growing sector of tourism thus the Spa & Wellness consumer has become more sophisticated and will continue to demand more advanced offerings. MSpa core concept is reflective of such change and focuses on modern and aesthetic as well as holistic and alternative options.

Changing Spa to a probability as opposed to a chance experience for majority of our guests, we offer customizable options including demographic and location driven Wellness. This includes Wellness programs through in-house concepts which pays homage to the company heritage, as well as collaborations with well-known Wellness providers and Medi Spa companies.

• Greeting personal and telephone callers according to the existing Service Standards and find out the nature of their enquiry.
• Provide relevant information to clients or refer them to appropriate departments within the Unit / Unit Head / Wellness Counselor as the case maybe
• Schedule/reschedule appointments for clients after referring to appointment planner and coordinating with respective discipline experts at the center.
• Reconfirm appointments or make reminder calls to clients prior to the scheduled appointment, time as specified
• Assist in the promotion of products and give information on prices and relevant details to customers.
• Receive the customer's payment in cash, through cheque or credit card payment, others if applicable, record these payments in the software, and provide balance to customers accordingly with all records in place of payment due vs received vs balance returned
• Cash checking in co-ordination with the Unit Head – To ensure systematic cash handling and maintenance of cash register. To keep records of amounts received and paid, and regularly check the cash balance against this record.
• Receive all stocks and issue the same - Judiciously manage stock levels and accordingly assist in planning the foresight along with the Unit Head / Wellness Counselor
• Maintain stock records and prepare inventories.
• Checking supply invoices against purchase orders. To prepare reports on adjustments to inventories, spoilt or damaged stock and changes in stock location. 
• Generate and update client records or other records as desired from time to time.