O365 System Support (Infrastructure)

More than just a recruitment company. At PRTR, we have been a part of our customers’ success for 27 years as their total HR solutions partner. With 450 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.

Responsibilities:

• Being the Single Contact Point for Microsoft O365 (End-User Issue, Raise a ticket to Microsoft).
• Providing support and advice in Microsoft 365 Applications and additional features for end-user with a service mind.
• Managing Exchange on the cloud for access permission, Group policy, and security access management.
• Managing MS Team, SharePoint, and OneDrive for group access permission and management, E-Mail Account management, Group Mail Permission, Generic Mail, and Service Account.
• Supporting and resolving issues from the Incident ticket management system , SMTP Mail Relay server from Microsoft Azure, and On-premise server.
• Supporting O365 Defender (Thread and Scan) Cooperate and help with the security team.
• Supporting 24 x 7 On calls.

Qualifications: 

• A Bachelor's or associate degree in IT, Computer Science, or a related field.
• At least 2 years of experience in security design, operation, or implementation
• Ability to communicate in English.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong working knowledge of Microsoft Windows Server Platform, VMWARE product, Microsoft Azure AD, Microsoft O365 Administration, and Management.
• The ability to interact with a wide range of people from different backgrounds and races.
• Experience in Microsoft PowerShell is an advantage.
• Microsoft O365 Administration Certification (Or any related to O365 cert.) is an advantage.