Virtual Presentation Administrator (Native Thai - English Speaker)

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Position Overview:

The Virtual Presentation Administrator is responsible to provide a daily administrative support to Virtual Sales Operation Team to a smooth functioning of the operation and support the efficiency of the team.

Key Responsibilities:

• Ensure all equipment are working and in good condition, and place order for necessary items,
• Preparing information related to upcoming tour for tour assignment purpose,
• Ensure the guest is assigned to the appropriate Vacation Consultants for a presentation,
• Check in/check out the guest in SPI,
• Monitor the online presentation progress, and handle any technical issue that happen before or during presentation,
• Keeping VDO record of each online presentation and upload in SharePoint,
• Inputting and maintaining data, preparing reports, and creating and organizing documents.
• Compile and send weekly/monthly reports to corporate, as required.
• Assist in completing contract documents when a guest decides to purchase,
• Coordinate with other departments to ensure smooth deal down process (Online contract team, Quality assurance team and operation team)
• Gathering complete contract documents and passed to related department,
• Making travel arrangements, including booking flights, accommodation, and transportation for employees.
• Assisting with onboarding processes, maintaining employee records, and coordinating P&C related activities
• Supporting basic bookkeeping tasks, such as processing invoices, expenses, and budget tracking, staffs’ reimbursement
• Handling sensitive information with discretion and maintaining confidentiality
• Coordinate and allocate resources, including personnel, equipment, and materials, to support project tasks.
• Serve as a liaison between the legal department and internal/external parties, coordinating communication and information sharing.
• Provide administrative assistance to the sales team, including handling inquiries and managing sales-related documentation.
• Provide contract installment calculation and FDB on requested scenario.
• Prepare detailed, comprehensive reports tailored to the needs of stakeholders, such as management, preview center team, financial team, payroll team, marketing team as per required,
• Generate and analyze sales reports to track performance metrics,
• Act as a liaison between the sales team, customers, and other departments within the organization to facilitate smooth communication and information flow.
• Handle contract-related disputes and assist in finding resolutions.

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Required Skills and Attributes:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to use a personal computer and standard office software (especially MS Excel, PowerPoint, Word & Teams),
• Ability to communicate in English
• Ability to provide exceptional customer service,
• Ability to be detailed, accurate and thorough,
• Ability to work in a fast-paced environment, and multi-task
• Ability to work as a team player,
• Ability to work accurately with numbers,
• Possesses a positive attitude, be productive, energetic and self-motivated,
• Possesses good organisational skills,
• Ability to read, write and comprehend instructions, correspondence and memos,
• Ability to effectively present information in one-on-one situations to guests and/or other employees,
• Ability to assist guests/ team member in a helpful, positive, professional and friendly manner.
• Able to work flexible hours as required.

Other:

• Must be available to work during the operational hours of AVC Virtual Preview Operations as well as until all the required paperwork for the days has been completed if required.

Previous experience in an administrative or technical support preferably