10 Cloud Services jobs in Thailand
Cloud Managed Services Engineer (L1)
Bangkok, Bangkok
NTT America, Inc.
Posted 28 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
0
Cloud Managed Services Engineer (L1)
Bangkok, Bangkok
NTT America, Inc.
Posted 28 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
1
Cloud Managed Services Engineer (L1)
Bangkok, Bangkok
NTT America, Inc.
Posted 28 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
2
Cloud Managed Services Engineer (L2)
Bangkok, Bangkok
NTT America, Inc.
Posted 28 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Coaches Service Desk and L1 teams for technical and behavioral skills.
+ Establishes monitoring for client infrastructure.
+ Identifies problems and errors before they impact a client's service.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications such as (but not limited to) -
+ - Microsoft Certified: Azure Administrator Associate
+ - AWS Certified: Solutions Architect Associate
+ - Veeam Certified Engineer
+ - VMware certified Professional: Data Centre Virtualization
+ - Zerto, pure, vxrail
+ - Google Cloud Platform (gcp)
+ - Oracle Cloud Infrastructure (oci)
**Required Experience:**
+ Moderate level of relevant managed services experience.
+ Moderate level of knowledge in ticketing tools preferably Service Now.
+ Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Coaches Service Desk and L1 teams for technical and behavioral skills.
+ Establishes monitoring for client infrastructure.
+ Identifies problems and errors before they impact a client's service.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications such as (but not limited to) -
+ - Microsoft Certified: Azure Administrator Associate
+ - AWS Certified: Solutions Architect Associate
+ - Veeam Certified Engineer
+ - VMware certified Professional: Data Centre Virtualization
+ - Zerto, pure, vxrail
+ - Google Cloud Platform (gcp)
+ - Oracle Cloud Infrastructure (oci)
**Required Experience:**
+ Moderate level of relevant managed services experience.
+ Moderate level of knowledge in ticketing tools preferably Service Now.
+ Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
3
Oracle Cloud Technology Sales Manager
Bangkok, Bangkok
Oracle
Posted 8 days ago
Job Viewed
Job Description
**Job Description**
**Technology Cloud Sales Manager**
**Are you passionate about helping Enterprise Business to do better? If so, we want to talk to you!**
If you are looking to take the next step in your career by offering great effective, efficient, and commercially viable solutions to your enterprise clients, then one of our Technology Cloud sales roles could be your springboard to success.
We've got exciting new opportunities opening up working with Oracle's Cloud sales teams. So if you are passionate, customer centric, happy to engage with lots of customer in weekly basis using face to face and digital channels, have an innovative and entrepreneur spirit and like to have fun whilst you work, then this could be the perfect opportunity for you.
Having a sense of humor in what can be a pressure in sales environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that is world class.
Join us and become the trusted advisor of your clients. Join us and become a Cloud digital sales business expert in the #1 Data company.
**Job Description**
We are seeking motivated sales people who will sell and deliver the latest industry insights into how Oracle Cloud Infrastructure (OCI) both in IaaS and PaaS environment for public and private cloud portfolio. You will help your customers, who have business "pains" from their growing data volumes and aggressive service-level expectations, to achieve quantifiable business outcomes and have an exceptional customer experience. Happy customers will be keen to have more (we call it expansions) and delighted to renew their contracts.
**Responsibilities**
· Interact and build relationships with Customer C level executives to drive business outcomes as "Trusted Advisor" and "Strategic Partners" to the company
· Ability to farm opportunities with business and IT which is aligned to the pain points they are experiencing as well as future strategic objectives.
· Ability to become a thought leader in key areas of interest to our customers like Gen AI etc etc
· Deliver high level of activities on weekly basis to create and mature qualified pipeline opportunities.
· Achieve assigned quote for new cloud sales and consumption growth expectations.
· Win opportunities on monthly basis and quarterly basis
· Maintain accurate records of customer interactions, pipeline status and forecasted opportunities in our Customer Connect system.
· Develop proactive relationships and collaborate with extended Tech Cloud teams (Marketing, Business development, Presales, Consultants, Customer success team, etc.)
· Develop and execute a sales plan that provides complete territory and sector specific coverage
· Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories
· Lead successful go-to-market campaigns by working closely with internal marketing specialists
· Contribute and lead in account planning, customer/market analysis, and strategy sessions.
· Contribute individually and as a team member, providing direction and mentoring to others.
**Required Skills**
+ Strong believer on Cloud model and customer success centric.
+ Creative with strong problem-solving skills and an ability to succeed in a value oriented - fast-paced environment.
+ More than 7 years of direct sales or pre-sales/technical background in cloud - handling customers
+ Always open to learn and constantly looking for self-development.
+ Experience in software sales, including Cloud Service experience would be an advantage.
+ Proven track record in a sales-driven organization, selling technology-related products and services and achieving quota
+ Experience selling public and private cloud, business analytics, Data solutions, AI and Gen AI would be an advantage
+ Solid written, verbal, and presentation skills
+ Proven ability to work well as part of an extended sales team
+ Knowledge of Oracle Cloud Infrastructure products and Exadata Cloud at Customer is preferred but not essential
+ Fluency in English
+ Team player and self-motivated
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
**Technology Cloud Sales Manager**
**Are you passionate about helping Enterprise Business to do better? If so, we want to talk to you!**
If you are looking to take the next step in your career by offering great effective, efficient, and commercially viable solutions to your enterprise clients, then one of our Technology Cloud sales roles could be your springboard to success.
We've got exciting new opportunities opening up working with Oracle's Cloud sales teams. So if you are passionate, customer centric, happy to engage with lots of customer in weekly basis using face to face and digital channels, have an innovative and entrepreneur spirit and like to have fun whilst you work, then this could be the perfect opportunity for you.
Having a sense of humor in what can be a pressure in sales environment helps, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that is world class.
Join us and become the trusted advisor of your clients. Join us and become a Cloud digital sales business expert in the #1 Data company.
**Job Description**
We are seeking motivated sales people who will sell and deliver the latest industry insights into how Oracle Cloud Infrastructure (OCI) both in IaaS and PaaS environment for public and private cloud portfolio. You will help your customers, who have business "pains" from their growing data volumes and aggressive service-level expectations, to achieve quantifiable business outcomes and have an exceptional customer experience. Happy customers will be keen to have more (we call it expansions) and delighted to renew their contracts.
**Responsibilities**
· Interact and build relationships with Customer C level executives to drive business outcomes as "Trusted Advisor" and "Strategic Partners" to the company
· Ability to farm opportunities with business and IT which is aligned to the pain points they are experiencing as well as future strategic objectives.
· Ability to become a thought leader in key areas of interest to our customers like Gen AI etc etc
· Deliver high level of activities on weekly basis to create and mature qualified pipeline opportunities.
· Achieve assigned quote for new cloud sales and consumption growth expectations.
· Win opportunities on monthly basis and quarterly basis
· Maintain accurate records of customer interactions, pipeline status and forecasted opportunities in our Customer Connect system.
· Develop proactive relationships and collaborate with extended Tech Cloud teams (Marketing, Business development, Presales, Consultants, Customer success team, etc.)
· Develop and execute a sales plan that provides complete territory and sector specific coverage
· Develop appropriate sales programs and solutions; maintain up-to-date competitive information and compile regional success stories
· Lead successful go-to-market campaigns by working closely with internal marketing specialists
· Contribute and lead in account planning, customer/market analysis, and strategy sessions.
· Contribute individually and as a team member, providing direction and mentoring to others.
**Required Skills**
+ Strong believer on Cloud model and customer success centric.
+ Creative with strong problem-solving skills and an ability to succeed in a value oriented - fast-paced environment.
+ More than 7 years of direct sales or pre-sales/technical background in cloud - handling customers
+ Always open to learn and constantly looking for self-development.
+ Experience in software sales, including Cloud Service experience would be an advantage.
+ Proven track record in a sales-driven organization, selling technology-related products and services and achieving quota
+ Experience selling public and private cloud, business analytics, Data solutions, AI and Gen AI would be an advantage
+ Solid written, verbal, and presentation skills
+ Proven ability to work well as part of an extended sales team
+ Knowledge of Oracle Cloud Infrastructure products and Exadata Cloud at Customer is preferred but not essential
+ Fluency in English
+ Team player and self-motivated
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This advertiser has chosen not to accept applicants from your region.
4
Delivery Consultant - Cloud Architect, Professional Services
Bangkok, Bangkok
Amazon
Posted 28 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Hands-on experience leading the design, development and deployment of enterprise solution and deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.
- Current hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Customer facing skills to represent AWS well and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with software development life cycle (SDLC) and agile/iterative methodologies
- Presentation Competency for leading technical workshops and customer presentations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Hands-on experience leading the design, development and deployment of enterprise solution and deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.
- Current hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Customer facing skills to represent AWS well and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with software development life cycle (SDLC) and agile/iterative methodologies
- Presentation Competency for leading technical workshops and customer presentations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Sales Representative, Financial Services, Google Cloud
Bangkok, Bangkok
Google
Posted 6 days ago
Job Viewed
Job Description
Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google's sponsorship of a visa.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of sales experience in the technology industry with SaaS, PaaS or IaaS products and platforms.
+ Experience engaging with accounts, selling a portfolio of products at C-level.
+ Experience in selling Cloud Solutions to the Financial Services or Banking Industry.
**Preferred qualifications:**
+ Experience promoting Google Cloud computing technologies to organizations across geographies.
+ Experience with legal agreements working with procurement, legal, and business teams.
+ Ability to collaborate across organizational boundaries, build relationships, and import and export ideas to achieve organizational goals.
+ Ability to present insights and translate technical concepts into simple terms to present to multiple, technical, and non-technical audiences.
+ Ability to influence decisions at the executive level.
As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what's right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.
As a Field Sales Representative, you will leverage existing relationships with Enterprise accounts, develop relationships, and serve as a business partner to understand their company issues and goals. You will promote the innovative power of the products to make organizations more productive, collaborative, and mobile.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Build relationships with enterprise customers, influence growth direction, and serve as a business partner.
+ Lead account strategy in generating and developing business growth opportunities, work collaboratively with Customer Engineers and Google Partners to improve business results in the territory, and open up opportunities with existing and prospective customers.
+ Understand the technology footprint, growth plans, business drivers, and technology strategy of assigned accounts.
+ Manage multiple opportunities through the entire business cycle, work with cross-functional teams and serve as the primary customer contact for all business/adoption related activities, including the development of agreements.
+ Drive business development, forecast, and achieve goals by leading customers through the entire business cycle.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of sales experience in the technology industry with SaaS, PaaS or IaaS products and platforms.
+ Experience engaging with accounts, selling a portfolio of products at C-level.
+ Experience in selling Cloud Solutions to the Financial Services or Banking Industry.
**Preferred qualifications:**
+ Experience promoting Google Cloud computing technologies to organizations across geographies.
+ Experience with legal agreements working with procurement, legal, and business teams.
+ Ability to collaborate across organizational boundaries, build relationships, and import and export ideas to achieve organizational goals.
+ Ability to present insights and translate technical concepts into simple terms to present to multiple, technical, and non-technical audiences.
+ Ability to influence decisions at the executive level.
As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what's right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.
As a Field Sales Representative, you will leverage existing relationships with Enterprise accounts, develop relationships, and serve as a business partner to understand their company issues and goals. You will promote the innovative power of the products to make organizations more productive, collaborative, and mobile.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Build relationships with enterprise customers, influence growth direction, and serve as a business partner.
+ Lead account strategy in generating and developing business growth opportunities, work collaboratively with Customer Engineers and Google Partners to improve business results in the territory, and open up opportunities with existing and prospective customers.
+ Understand the technology footprint, growth plans, business drivers, and technology strategy of assigned accounts.
+ Manage multiple opportunities through the entire business cycle, work with cross-functional teams and serve as the primary customer contact for all business/adoption related activities, including the development of agreements.
+ Drive business development, forecast, and achieve goals by leading customers through the entire business cycle.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
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6
Associate Project Manager-Cloud Solutions
Bangkok, Bangkok
IBM
Posted 6 days ago
Job Viewed
Job Description
**Introduction**
In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve.
We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you.
**Your role and responsibilities**
As an Associate Project Manager at IBM, you will help us usher clients into a new age of future-looking technology. You'll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You'll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. You will help our clients integrate enterprise-wide data for improved performance and efficiency. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role you may be responsible for:
* Working with project teams to advise clients on enterprise-wide data integrations
* Creating ways to better assess analytics, better supporting business decision making
* Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution.
* Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.
* Gain knowledge across multiple platforms, processes, or architectures
**Required technical and professional expertise**
* Passion for understanding the applications of emerging technologies, and ability to adapt modern approaches and innovative solutions to client problems
* Strong problem-solving capabilities, including the desire to take ambiguous problems and deliver creative and well-structured solutions; as well as applying deep analytical skills to ensure recommendations are informed by data and insights
* A high-level resilience with the ability to manage dynamic workloads in an agile environment
* Powerful communication skills, successfully applying verbal and written communications to expose and defend points of view to business leaders and team members
**Preferred technical and professional experience**
* Exposure to or experience working with cloud native application methodologies and tools is a plus
* Exposure multiple programming technologies (e.g. Javascript, HTML, XML, SQL) is a plus
* Interest in project management roles and responsibilities is considered a valuable asset
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
In this role you will join IBM Consulting via our world class Associate Program for university hires. As an Associate at IBM Consulting you will have the opportunity to work with a diverse range of clients worldwide. Our clients' technical and business needs are constantly evolving. We're hiring inspired, talented individuals, who believe no problem is too big to solve.
We focus on your professional development through ongoing learning, mentorship, development of technical skills, and continuous personal growth, all grounded in a culture of coaching and career advancement. If you see yourself as someone who never stops learning and who wants to unleash your potential, the IBM Consulting Associates Program is for you.
**Your role and responsibilities**
As an Associate Project Manager at IBM, you will help us usher clients into a new age of future-looking technology. You'll be assisting clients in the selection, implementation, and support of applications, methodology, and tools. You'll be trained up to perform as an expert on existing and/or new applications specialized around things like Cloud, Blockchain, DevOp, Enterprise Applications, and Mobile. You will help our clients integrate enterprise-wide data for improved performance and efficiency. Leveraging a growth mindset, you're ready and willing to deliver business value, wherever needed. In your role you may be responsible for:
* Working with project teams to advise clients on enterprise-wide data integrations
* Creating ways to better assess analytics, better supporting business decision making
* Work as a team member with client personnel and other IBM teams to identify functional requirements and subsequently working with or in some instances leading others in the identification, justification, and design of the client's solution.
* Participate in a wide range of design activities, from requirements analysis through systems, application and/or process design specification and implementation.
* Gain knowledge across multiple platforms, processes, or architectures
**Required technical and professional expertise**
* Passion for understanding the applications of emerging technologies, and ability to adapt modern approaches and innovative solutions to client problems
* Strong problem-solving capabilities, including the desire to take ambiguous problems and deliver creative and well-structured solutions; as well as applying deep analytical skills to ensure recommendations are informed by data and insights
* A high-level resilience with the ability to manage dynamic workloads in an agile environment
* Powerful communication skills, successfully applying verbal and written communications to expose and defend points of view to business leaders and team members
**Preferred technical and professional experience**
* Exposure to or experience working with cloud native application methodologies and tools is a plus
* Exposure multiple programming technologies (e.g. Javascript, HTML, XML, SQL) is a plus
* Interest in project management roles and responsibilities is considered a valuable asset
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
7
Customer Solutions Consultant, Infrastructure Modernization, Google Cloud (English,Thai)
Bangkok, Bangkok
Google
Posted 6 days ago
Job Viewed
Job Description
Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google's sponsorship of a visa.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
+ Ability to communicate in English and Thai fluently to support client relationship management in this region.
**Preferred qualifications:**
+ Experience in migrating applications and services to cloud platforms.
+ Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
+ Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
+ Experience prospecting, and building and maintaining customer relationships from scratch.
+ Passion for building Greenfield territories.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will collaborate with technical Sales teams to highlight the benefits of Google Cloud for customers. You will understand client needs, design innovative cloud solutions, lead proof-of-concept and address technical issues. With your communication skills, you will present tailored solutions that align with business goals.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Identify and qualify business opportunities in collaboration with the team, analyze key customer technical objections and develop strategies to overcome technical blockers.
+ Leverage enterprise infrastructure modernization expertise to support technical relationships with customers through technology advocacy, bid support, product briefings, proof-of-concept work, and collaboration with product management to prioritize impactful solutions.
+ Implement Google Cloud products to demonstrate and prototype integrations with customer and partner environments.
+ Lead customers through assessments of legacy application environments and recommend prioritization roadmaps for infrastructure and application modernization.
+ Develop integration strategies, enterprise architectures, platforms, and application infrastructure to successfully implement complete solutions on Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 6 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Experience with cloud infrastructure engineering, on-premise infrastructure engineering, virtualization, or containerization platforms.
+ Ability to communicate in English and Thai fluently to support client relationship management in this region.
**Preferred qualifications:**
+ Experience in migrating applications and services to cloud platforms.
+ Experience with security concepts such as encryption, identity management, access control, attack vectors, and pen testing.
+ Experience with networking concepts such as software-defined networking, routing, virtual private networks, load balancers and firewalls.
+ Experience prospecting, and building and maintaining customer relationships from scratch.
+ Passion for building Greenfield territories.
When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
In this role, you will collaborate with technical Sales teams to highlight the benefits of Google Cloud for customers. You will understand client needs, design innovative cloud solutions, lead proof-of-concept and address technical issues. With your communication skills, you will present tailored solutions that align with business goals.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities:**
+ Identify and qualify business opportunities in collaboration with the team, analyze key customer technical objections and develop strategies to overcome technical blockers.
+ Leverage enterprise infrastructure modernization expertise to support technical relationships with customers through technology advocacy, bid support, product briefings, proof-of-concept work, and collaboration with product management to prioritize impactful solutions.
+ Implement Google Cloud products to demonstrate and prototype integrations with customer and partner environments.
+ Lead customers through assessments of legacy application environments and recommend prioritization roadmaps for infrastructure and application modernization.
+ Develop integration strategies, enterprise architectures, platforms, and application infrastructure to successfully implement complete solutions on Google Cloud.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
This advertiser has chosen not to accept applicants from your region.
8
Cloud Solution Architect - AI Business Solutions | Support for Mission Critical
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
9