15 Customer Service & Helpdesk jobs in Thailand

**Introduction**
Technology Sales at IBM is evolving its way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell' we're looking for graduates who want to combine their deep technical education with the people skills needed to co-create with customers, partners, and colleagues - face-to-face, on solutions to our clients' most complex business challenges.
In a world where technology moves at speed, it's essential that we stay ahead of the curve to provide tailored solutions that meet our clients' needs. It's not enough for us to have the technical expertise. We need to be great with people, too. To empathize. To understand. To collaborate on technical solutions that will improve lives all over the world.
Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will continually advance your career. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products, services, and people.
We get it. Navigating your career can be challenging. So many roles; all with subtle differences; which ones do you apply for? To help make your life easier, this job post provides everything you need to know if this type of role is right for you, generally speaking. Think you have some of what we're after but not all? Wonder if your application would be welcomed? Please know that it very much is. We would love to get to know you a bit better, so apply and we'll be in touch with more details about specific roles that are most suited to you and your preferences.
**Your role and responsibilities**
Developing trusting relationships, you'll work with clients to shape the future of their technology landscape.
As we help you combine your technical education with consultative sales best practices, you will accelerate enterprises' success by providing award winning solutions across Cloud, Data & AI, Security and Automation.
Your primary responsibilities will include:
* Solution-Selling: Learn and employ solution-selling techniques to support the team to identify and engage decision makers and influencers, qualify business opportunities, and respond to clients' needs.
* Client Management: Help a CSM to manage a dedicated client set and define, confirm and communicate the differentiated value of IBM's technology at both the technical and business level.
* Sales Process Management: Help a CSM manage the entire sales process and ensure delivery against KPIs, with a strong emphasis on new business sales, while expanding existing accounts.
* Collaboration with IBM Ecosystem: Collaborate with the broader IBM sales ecosystem, from Marketing to Sales and technical colleagues, to IBM Business Partners, in order to build sales campaigns and incremental pipeline.
**Required technical and professional expertise**
* Technical Education: Enrolled and in the final year of a technical degree such as Computer Science, Engineering, Information Systems, or a related field.
* Communication Skills: Possess excellent communication and presentation skills that are engaging, compelling and influential.
Additional requirements:
* Thailand Citizen / Permanent Resident
* Be available to work full-time hours (or close to), Monday to Friday, with up to 3 days in our Thailand Office.
* Have no more than two years full-time work experience
* It is mandatory that all applicants are currently enrolled in studies at a Thailand University during the entire internship.
* Candidates must be at their final year of University (Ideally to graduate Q1 2026)
**Preferred technical and professional experience**
* Software Sales Experience: 1 - 2 years of experience in software sales with a proven track record of contributing to the resolution of client's issues.
* IT Use Cases: Hands-on exposure to the practical application of computer science, information systems, or engineering concepts.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2024, Continental generated sales of 39.7 billion and currently employs around 190,000 people in 55 countries and markets.
With its premium portfolio in the car, truck, bus, two-wheel and specialty tire segment, the Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets mobile and increasing their efficiency. With its tires, Continental makes a significant contribution to safe, efficient and environmentally friendly mobility.
Motorcycle Customer Order Desk Specialist: Customer "Order-to-Cash" Management & End-to-End preparation, verification, and timely submission of all export documents, to support the achievement of export business sales objective and department KPIs.
**Key Responsibilities**
**1. Order & Master-Data Management**
+ Receive and enter export orders in SAP within 48 hours of receipt.
+ Validate pricing, MOQ, lead time, and stock availability before release.
+ Keep customer, article, HS-code, and price-list data accurate and current.
+ Coordinate new-article set-up (labels, weights, dimensions) with Product Management.
+ Issue order confirmations and proactively flag deviations to customers & Sales.
**2. Shipment / Logistics Coordination**
+ Build optimized shipping units and container load plans to maximize cube utilization.
+ Align daily with plants, warehouses, and Freight / Traffic teams on pick-ups.
+ Book ocean or air freight, secure vessel space, and confirm ETD / ETA with forwarders.
+ Track shipments end-to-end; escalate and mitigate delays to hit OTIF targets.
+ Arrange insurance coverage and special handling (DG, oversized) when required.
**3. Export Documentation & Incoterms Compliance**
+ Prepare full document packs: commercial invoice, packing list, COO, FTA certs (e.g., Form D, RCEP), insurance, quality certificates.
+ Ensure all paperwork matches Incoterms (FOB, CIF, DAP, etc.) and destination import rules.
**4. Letter of Credit & Trade-Agreement Administration**
+ Review LC drafts, request amendments, and align terms with Sales & Finance.
+ Generate 100 % compliant documents to avoid discrepancies and bank fees.
+ Submit and track Certificate-of-Origin / FTA applications to unlock duty savings.
+ Monitor regulatory changes (RCEP, CPTPP, ASEAN-FTA) and update internal guidelines.
**5. Billing, Claims & Cash Collection**
+ Issue export billings promptly after B/L release; upload e-documents to customer portals.
+ Reconcile price adjustments, A&P rebates, and commission claims with Finance.
+ Follow up on overdue invoices, support credit control, and drive DSO reduction.
+ Initiate debit / credit notes for quantity or price variances discovered post-shipment.
**6. Customer Interface & Issue Resolution**
+ Serve as single point of contact for distributors on order status, documents, and payments.
+ Log, analyse, and resolve complaints-coordinating with Quality, Warehouse, and Traffic.
+ Provide proactive shipment visibility and weekly order / backlog reports.
+ Gather VOC (voice of customer) to feed continuous-improvement initiatives.
**7. KPI Tracking & Continuous Improvement**
+ Maintain shipment and billing trackers; publish monthly KPIs (OTIF, DSO, claim ratio).
+ Analyse bottlenecks; recommend process, system, or policy improvements.
+ Support global SAP / TMS upgrades, EDI roll-outs, and automation projects.
+ Act as key user for export modules, training colleagues and creating work instructions.
**8. Project & Ad-hoc Support**
+ Contribute to cross-functional projects (new market launches, stock transfers, tenders).
+ Back-up colleagues during peak periods or leave to ensure seamless service.
+ Prepare management presentations and data deep-dives for APAC Sales leadership.
+ Obtain plant, Chamber of Commerce, or embassy stamps / legalizations on time.
+ Maintain a digital archive of shipping documents for audit and customer self-service.
+ 2+ yrs export documentation or customs-broker experience
+ Deep knowledge of Incoterms 2020 & ASEAN/+FTA rules
+ Logistics experience in the tire/ Automotive sector
+ Strong command of English (written & spoken) and Thai
Because every great ride starts with flawless paperwork. Continental Motorcycle Tires is expanding fast across Asia-Pacific. We need an export pro who can turn a maze of customs regulations, free-trade agreements, and shipping deadlines into smooth, on-time deliveries for our customers in APAC.
Ready to drive with Continental? Take the first step and fill in the online application.

**Additional Information**
**Job Number** 25117845
**Job Category** Housekeeping & Laundry
**Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand, 83110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations**
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
**Managing Departmental Costs**
- Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
**Ensuring Exceptional Customer Service**
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Conducting Human Resources Activities**
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviors of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Service Trainer APAC
Job Description
**Service Trainer, APAC, Based Bangkok**
As Service Trainer you Lead with purpose. Teach with impact. Build a legacy of technical excellence across Asia Pacific.
Join Grundfos, a global leader in advanced pump solutions and water technologies, as we empower service professionals to deliver excellence. As our Service Trainer for the APAC region, you'll be at the forefront of skill-building and knowledge sharing, shaping technical talent that drives performance, innovation, and sustainability.
**What is the job about?**
As a Service Trainer for APAC, you will play a key role in enhancing the technical capabilities of Grundfos employees, customers, and partners across Asia Pacific. Your primary responsibilities will include identifying training needs, designing and delivering engaging service training programs-Conduct both online and face-to-face efficiently -and supporting the overall training process from planning to administration. You are the heart of our Service training hub in Bangkok.
**Your main responsibilities:**
+ **Develop Training Content** Design, prepare, update, and maintain training programs, materials, exams, and exercises.
+ **Facilitate and Deliver Training** Conduct online and face-to-face training sessions, transferring service, product, and application knowledge. Track training statistics, gather feedback, assess program effectiveness, and implement improvements.
+ **Collaborate Across Functions** Align with relevant stakeholders from Sales, Service, HR and other Grundfos training teams.
+ **Coordinate Training Logistics** Manage trainee logistics for face-to-face sessions, including flights, visas, invitations, room bookings, training center setup, and catering. Ensure training facilities are properly prepared.
+ **Manage Costs and Inventory** Oversee cost control for the Service Training Hub and maintain inventory of demo units.
+ **Promote and Report on Training** Promote training courses and share post-training reports through Grundfos communication channels.
**Your background:**
We imagine that you have:
+ **Education:** A degree in Engineering or related field
+ **Technical Expertise:** High level of technical pump knowledge + understands the Grundfos product portfolio and is informed about new products.
+ **Hands-on service expertise:** Has the ability to perform pump commissioning, repairs and maintenance based on system data and technical knowledge.
+ **Communication skills:** Advanced communication skills, both written and verbal + dynamic public speaking ability + trainer/teacher mentality, i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues
+ **Language:** Fluently in English and Thai
+ **Business tools utilization:** Has the ability to take advantage of Grundfos Learning Management Systems, Authoring tools (for creating training content) and Microsoft 365 collaboration tools (like SharePoint, Viva Engage, Teams, OneDrive etc.).
+ **Troubleshooting and diagnostic failure:** Being analytic, i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issues.
**?** **Important:**
To be considered for this position, **please submit your resume in English** . Applications not submitted in English may not be considered.
**What's in it for you?**
We'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
+ We encourage you to be at the offices, where you can engage, learn, and have fun with colleagues. If you'll be working from your home office, we'll make sure you are well equipped with a good workstation
+ On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice
+ Annual bonuses
+ Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
**Do you want to learn more?**
If you have questions or would like to know more about this position, please contact Recruiter at
If this job sounds appealing, please send your resume and cover letter by clicking "Apply". To dig deeper into the Grundfos universe, follow us on LinkedIn ( or Youtube ( , and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand
Contract Type: Full-Time
Employment Type: Regular

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
N'A
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.
**What will I be doing?**
As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:
+ Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
+ Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
+ Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
+ Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
+ Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
+ Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
+ Respond promptly to guest requests for a supervisor or manager
+ Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
+ Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
+ Ensure our customers receive a fast, efficient and friendly check in and check out
+ Ensure all customers' queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
+ Preparation and co-ordination of group arrivals/departures.
+ Ensure a good performance oriented working environment within the department and motivate the staff
+ Participate regularly in training courses and put the skills learned there into practice
+ Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
+ Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
+ Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary
**What are we looking for?**
A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
+ Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
+ Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
+ Ability to see and hear in order to observe and detect signs of emergency situations
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent (Chinese Speaking)_
**Location:** _null_
**Requisition ID:** _HOT0BE5K_
**EOE/AA/Disabled/Veterans**

Job Title:
Customer Advisor (Sales) - Electronic Project
Job Description
As an Inbound Sales Representative, you'll handle inbound calls and chats, identifying customer needs and recommending suitable products. You'll engage customers in a friendly, helpful manner, ensuring a positive shopping experience. The role involves achieving sales targets through consultative selling without using high-pressure tactics.
**Responsibilities:**
+ Professionally answer inbound calls/chat from customers who wish to purchase products from our electronic brand.
+ Identify customer needs and suggest suitable products, ensure customer needs are met by offering appropriate products based on their preferences, highlighting their benefits to assist customers in making informed purchasing decisions.
+ Engage with customers in a friendly, helpful manner, building rapport and ensuring a positive shopping experience.
+ Work collaboratively to achieve sales targets through consultative selling, without resorting to high-pressure tactics.
**Required Qualification:**
+ Thai nationality
+ High School Diploma or above
+ Able to work in shift rotations
+ English proficiency in B2 level or above
+ Experience in Sale Executive is preferable
+ **Working shift & schedule:**
+ Shift rotations (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00)
+ Shifts will be announced 2 weeks or 1 month advanced
+ 2 days off (can be split in some cases)
+ 1-month training and 2-month probation period ?
**Benefits:**
+ Performance & Attendance Incentives
+ Insurances: Social Security & Group
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Thai (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Advisor I, Customer Service - Thailand (Local)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Advisor (Order Support)
Job Description
We are seeking a detail-oriented and customer-focused individual to join our team as an Order Support Coordinator. In this role, you will manage order-related tasks through our internal system, handle outbound calls to update or assist customers, and coordinate with internal teams via email to resolve order-related issues. This position requires strong communication skills in both Thai and English and a proactive, solution-oriented mindset.
**Responsibilities:**
**Manage order processing and related tasks via the internal system**
**Conduct outbound calls to customers to provide updates or resolve issues**
**Communicate effectively via email with internal teams and customers regarding orders**
**Preferred Qualification:**
**Strong logical and critical thinking skills**
**High attention to detail**
**Fluent spoken English for communicating with international customer**
**Required Qualification:**
**Thai national**
**Highschool diploma**
**Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.**
**Work** **Location: Onsite - Bangna Bhiraj Tower**
**Working Shift & Day:**
**Shift pattern and day will be provided in advance**
**Shift starting time from 06:00 to 12:00**
**1 month** **training**
**Work day** **can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be occasions where weekly off is** **split** **)**
**Benefits**
**Monthly KPI & Attendance incentives**
**Medical/Accident Insurance**
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (