What Jobs are available for Customer Service & Helpdesk in Thailand?

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Customer Support Technical Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role, but for the right person it has potential to become a future mid level management position.

Company Description

MGC-Asia, the leading automotive retailer and service provider, has been established in Thailand for two decades and is expanding its presence in the ASEAN market. The company operates over 10 subsidiary companies, offering a wide range of automotive products and services.

Role Description

This is a full-time, on-site role for a Customer Experience Manager, based in Bangkok City, Thailand. The Customer Experience Manager will be responsible for ensuring customer satisfaction by managing and enhancing the customer experience. The role includes analyzing customer feedback, developing strategies to improve services, maintaining communication with customers, and supervising customer service activities. Daily tasks will involve collaboration with various departments to align customer experience initiatives with business objectives.

Qualifications

• Customer Satisfaction and Customer Experience skills
• Analytical Skills for analyzing customer feedback and developing strategies
• Excellent Communication and Customer Service skills
• Proven ability to manage, prioritize, and multitask in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, or related field
• Experience in the automotive industry is a plus
• Fluency in Thai and proficiency in English

• To ensure total customer satisfaction and customer success.
• To provide first level support to the local and oversea customers.
• To identify and diagnose technical issue and guide users through step-by-step solutions to resolve the problem.
• To be the main communication channel with customers.
• To perform minor product testing and evaluation from customer's perspective.
• To keep track and follow-up on all open issue with development teams.
• To prepare and maintain knowledge base, user guides, help documents and FAQs.
• To formulate training contents, plan and conduct trainings to the customers.
• To provide feedback to internal teams for continuous improvement.
• To improve customer support processes continuously by offering feedback and recommendations for increased efficiency and effectiveness.
• To stay up-to-date with the latest product feature information to offer precise and prompt support to customer

Pre-requisites:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies, Business Management, Customer Service, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechatronic/Electromechanical) or equivalent.
• Effective
  Thai communication skills
  in both verbal and written is a
  MUST
  .
• Understanding English
  in both verbal and written is a
  MUST
  .
• Excellent interpersonal collaboration and coordination skills.
• Able to work independently with positive thinking, result-oriented, strong organizational skills, and comfortable managing multiple competing priorities.
• Passionate and enthusiastic in improvisation, problem-solving and customer satisfaction.
• Able to support customers remotely and on-site.
• Willing to travel and work over-time, over weekend and on night-shift if and when required.
• Practical knowledge in computing hardware is preferable.
• Simple design and creativity skills are preferable.
• Knowledge in Windows, Android and IT is added advantage.
• Experienced candidates are encouraged to apply.

Job Description

As a Customer Service Specialist at SCI E-commerce, you will be the first point of contact for our customers across leading e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.). You will ensure excellent customer experiences by handling inquiries, resolving issues, and coordinating with internal teams to deliver the best solutions.

Responsibilities:

• Handle and respond to online inquiries across marketplace platforms in a timely and professional manner.
• Ensure customer satisfaction and maintain excellent response rate metrics.
• Provide accurate and clear information to customers and resolve complaints effectively within company guidelines.
• Follow up with customers to ensure closure of issues.
• Collaborate with fulfillment, account managers, and brand teams to resolve operational concerns.

Requirements:

• Bachelor's degree (any field) or equivalent practical experience.
• 1–2 years of experience in customer service, preferably in e-commerce or online retail (live chat specialist).
• Proficient in English (both written and spoken); Thai language required.
• Strong problem-solving skills, detail-oriented, and able to multitask effectively.
• Excellent communication skills and a customer-first mindset.
• Experience with Shopee, Lazada, or TikTok Shop is a strong plus.

What We Offer:

• Opportunity to build your career in one of Southeast Asia's fastest-growing e-commerce companies.
• Exposure to working with leading global and local brands.
• Dynamic, international working environment with career growth opportunities.

Customer Service Officer

• Female or Male
• Age , not over 30 years
• Bachelor degree in any related field or Vocational College
• Has Shipping and Logistics knowledge with at lease 1 year experience in Customer Service and Documentation functions in any Shipping Line or Freight Forwarding Company
• Good in English communication in writing
• Hard working
• High Responsibility

JOB DESCRIPTION

• Correspond with customers on all inquiries and requirements in order to get job done efficiently
• Receive booking and coordinate with customers
• Book and coordinate with carrier to obtain space and equipment required
• Send Pre-Advice to customers and follow for the reply
• Check MBL
• Issue HBL
• Prepare required report as assigned
• Assist customers whenever is requested within the company rules and policy
• Send documents to customers timely
• Coordinate and work closely with Sales for the good benefits of company and customers.

• Perform all other activities as assigned by Import/Export Manager

• Respond to customers' requirements actively and professionally

• Build up relationship with all concerned parties to ensure best service and coordination are obtained especially from service provider
• Study, follow and adhere to customers' SOP

BENEFIT

• Bonus,
• Provident Fund
• Medical allowance

ORTHO-CLINICAL DIAGNOSTICS (THAILAND) LTD. is seeking a dedicated and experienced Customer Service Executive (Sales Coordinator) to join our team through our trusted partner in Thailand.

Office Location: Interlink Tower, Bang Na

• Review and validate customer documentation, including contracts and compliance agreements, to ensure accuracy and completeness.
• Manage daily sales operations, including order processing, inventory coordination, and general sales support activities.
• Ensure all activities comply with Delegation of Authority (DOA) requirements.
• Support the sales team with data analysis to identify trends and opportunities that enhance sales performance.
• Participate in monthly meetings to monitor 4PL Distributor KPIs related to order processing and customer billing, ensuring alignment with internal controls.
• Collaborate cross-functionally with Sales, Supply Chain, Marketing, Finance, and QA/RA teams to ensure processes are compliant and aligned with company policies.

• Bachelor's degree or equivalent, with a minimum of 2 years' experience in Sales Support, Supply Chain, or Customer Service.
• Experience in handling medical equipment products is highly desirable.
• Strong service mindset with a proactive, "can-do" attitude.
• Ability to work effectively in ambiguous situations.
• Proficiency in Microsoft Excel (intermediate level).
• Clear and effective communication skills.
• Proficient in English, particularly in written communication (e.g., emails).

We appreciate the interest of all applicants. Kindly note that only those shortlisted will be contacted.

Duties and responsibilities ;

• Attend to customers enquiries and provide sales support.
• Handle daily order processing and work closely with regional Operations and Inside Sales Team Members.
• Monitor order backlog and expedite orders to ensure on-time deliveries.
• Prepare weekly order and production status reports to management and sales team.
• Provide costing and quotations to Product Manager and Sales team cased on Engineering team estimation in response to customer's requests.
• Coordinate with customers on orders and deliveries: alert Sales team on shipping and flow issues in advance.
• Support IOT activities related to pre-sales samples shipments and tracking.
• Follow up on DOA approvals for all orders created.
• Prepare and organize sales orders and delivery orders.
• Support data coherency and consistency in ERP system for orders and products.
• Discuss and provide information in weekly Engineering & Operations meetings.
• Prepare, consolidate and analyze customer satisfaction surveys.
• Handling of customer's complaints and returns.

Job specifications ;

• Bachelor's degree in Business Administration or related field
• Minimum   5  years of relevant experience
• Fluent in English, written and conversational
• Advanced knowledge of Netsuite ERP and Microsoft Office software
• Familiar with manufacturing dynamics and environment
• Flexibility for working across time zones
• Ability to thrive in a fast-paced, collaborative team environment
• Strong problem-solving, time management and analytical abiliities

About the role

We are seeking a talented Customer Service Officer - Manager (Freight Forwarding) to join our dynamic team at UNITED FREIGHT SOLUTIONS CO., LTD. in Phaya Thai Bangkok. This is a full-time position, where you will play a pivotal role in delivering exceptional customer service and managing operations within our freight forwarding business.

What you'll be doing

1. Provide professional and responsive customer service to clients, handling inquiries, orders and complaints effectively
2. Coordinate and oversee the freight forwarding process, ensuring timely delivery and efficient operations
3. Liaise with internal teams, such as logistics and accounting, to ensure seamless service delivery
4. Identify and resolve customer issues, implement process improvements and contribute to the development of the business
5. Supervise and train customer service staff, fostering a positive and productive work environment
6. Monitor and report on key performance metrics to drive continuous improvement

What we're looking for

1. Minimum 3 years of experience in a customer service or freight forwarding role
2. Able to handle IMPORT / EXPORT / Air and Sea shipments.
3. English speaking ability is needed. Chinese language will be a plus point.
4. Strong communication and interpersonal skills to effectively interact with clients and internal stakeholders
5. Excellent problem-solving and decision-making abilities to handle complex customer enquiries
6. Proficient in using relevant software and systems to manage customer and operational data
7. Ability to work independently as well as part of a team to achieve shared goals
8. Adaptable and resourceful, with a keen eye for detail and a commitment to delivering high-quality service

What we offer

At UNITED FREIGHT SOLUTIONS CO., LTD., we are dedicated to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, opportunities for career development, and a range of benefits to support your overall well-being. Join our team and be a part of our continued success in the freight forwarding industry. We are a Global Freight Forwarding Company with offices in Singapore / Canada / Dubai / Cambodia / Sri Lanka / Thailand.

Competitive Salary / Incentive / Benefits.

If you are excited about this opportunity and have the skills and experience to excel in this role, we encourage you to apply now.

Job Description

• ตรวจสอบการปฏิบัติงานของ Field Team ว่าเป็นไปตามแผนและมาตรฐานที่กำหนด
• ลงพื้นที่เพื่อตรวจสอบจุดร้านค้าที่ทีมเคยเข้าไปดำเนินการ เช่น การติดตั้ง POSM, QR Code, สื่อส่งเสริมการขาย ฯลฯ
• ตรวจสอบความครบถ้วนของวัสดุที่ติดตั้ง เช่น มี QR ถูกต้อง ติดในจุดที่มองเห็นได้ POSM อยู่ในสภาพดี
• ตรวจสอบความถูกต้องของข้อมูลร้านค้า (ชื่อร้าน, ที่อยู่, ประเภทกิจการ) และความสอดคล้องกับระบบรายงาน
• รายงานข้อผิดพลาดหรือประเด็นที่พบจากการลงพื้นที่ พร้อมเสนอแนะแนวทางปรับปรุง
• ทำงานร่วมกับทีม Merchant Operations / BD เพื่อวางแผนการตรวจสอบและพัฒนาแนวทางการทำงาน
• สรุปผลการตรวจสอบเป็นรายสัปดาห์/รายเดือน พร้อมนำเสนอข้อมูลเชิงสถิติและเชิงคุณภาพ
• อาจต้องเดินทางต่างจังหวัดตามพื้นที่ที่ Field Team ดำเนินงานอยู่

Requirements

• จบการศึกษาระดับปริญญาตรี
• มีความละเอียด รอบคอบ และมีทักษะในการสังเกต
• มีประสบการณ์ด้านการตรวจสอบคุณภาพ (QA) หรือสายงานที่เกี่ยวข้อง อย่างน้อย 1 ปี โดยเฉพาะในงานภาคสนามร้านค้า
• สามารถใช้ Google Sheets / Excel และเครื่องมือรายงานอื่นๆ ได้ดี
• สามารถเดินทางลงพื้นที่ต่างจังหวัดได้หากมีความจำเป็น
• มีทักษะการสื่อสารที่ดี ทั้งการเขียนและการพูด
• หากมีประสบการณ์ด้านการใช้งานเครื่องมือตรวจสอบคุณภาพ (เช่น Checklist หรือการตั้ง SOP) จะพิจารณาเป็นพิเศษ