1,835 Human Resources jobs in Thailand

Technical Service Manager – Bangladesh

Responsibilities
:

• Provide unbranded home country technical support which will include:
• Supervision of inward chick deliveries through to the first 7 days of life on customer's farms.
• Liaison for urgent technical issues linking with assigned technical manager.
• Translation and review of translated technical literature to support local industry.
• Liaison and link to local industry associations or organizations.
• Gather local market intelligence.
• Regularly accompany technical managers on visits across the region for the purpose of learning different approaches in service provision as well as exposure to different environments and challenges faced by customers.
• Assisting with the delivery of technical seminars and trade shows.
• Actively participate in industry organizations.
• Produce monthly technical reports and customer visit reports according to customer contact.
• Understand customer's objectives and form long-term business partnerships to satisfy customer requirements.
• Develop plans and deploy resources to service customers in order to improve product performance and achieve set objectives.
• Work with assigned clients to establish and monitor technical service objectives.
• Build relationships with colleagues and customers.
• Understand and communicate modern management practices in the local industry.
• Influence through effective persuasion to drive change and improved product performance.
• Maintain a high level of technical knowledge through communication with relevant company's personnel and participation in Asia technical seminars/workshops.

Qualifications

• Minimum of 8 years of relevant operational management within the industry.
• Experience in breeder and broiler management is a plus
• Graduate Agricultural / Rural degree in poultry or animal science is a prerequisite.
• Sound understanding of technical fundamentals in areas of hatchery practice, nutrition, health is also required.
• Good knowledge of market conditions of the poultry industry.
• Understand poultry technology and current best management practices in breeder and broiler production.
• Computer literate and presentation skills with AI usage is a plus
• Good command of English
• A track record of success in the industry.
• Valid Local driver's license.

Plant HR Manager will be a key member of the plant leadership team responsible for
setting up and managing the full HR function
in a new manufacturing site. This role will lead the design and implementation of
HR frameworks, policies, and people strategies
that align with the company's business goals, ensuring an effective, compliant, and engaging workplace.

• Lead the establishment of all HR systems, policies, and processes for the new plant.
• Design and implement the organizational structure, manpower planning, and workforce build-up aligned with production timelines.
• Develop and execute HR frameworks covering recruitment, compensation & benefits, employee relations, and talent development.
• Create workforce plans and resource allocation strategies to support production needs.
• Foster a positive and productive working environment, driving engagement and retention.
• Handle employee relations issues, ensuring compliance with Thai labor law and internal policies.
• Act as a strategic business partner to the Plant Manager, providing HR insights and solutions that drive performance and efficiency.
• Translate business goals into HR initiatives such as workforce optimization, capability building, and succession planning.
• Ensure HR practices comply with Thai labor laws and company standards.
• Oversee payroll, time attendance, and HR administrative processes.
• Support safety, welfare, and sustainability programs within the plant.

Best fit with us :

• Minimum
  8–12 years of HR experience
  , with at least
  5 years in a manufacturing or plant environment
  .
• Proven experience in
  setting up a new plant or HR function
  from the ground up.
• Strong knowledge of
  Thai labor law
  , HR systems, and industrial relations.
• Strategic thinker with a hands-on approach and strong business acumen.
• Excellent leadership, communication, and stakeholder management skills.
• Proficient in both
  Thai and English
  .

Only qualified shortlists will be contacted back.

***Please note that our HR team may contact you via your email, please check your inbox and junkmail frequently***

Key Accountabilities

• Provide comprehensive information to our visitors at Gaysorn Village (Gaysorn Centre, Gaysorn Tower and Gaysorn Amarin) including the latest promotional offers.
• Ensure services to customers are at superior level by providing a complete knowledge of tenant's products Gaysorn marketing and event program
• To promote Gaysorn Village marketing activities to the public and our partners in Ratchaprasong Square Trade Association (RSTA)
• Communicate with the Marketing Department to ensure a consistent delivery of service is being offered to customers.
• As a part of Gaysorn Village team, all concierges are expected to help/support marketing team in regards to any marketing activities, promotion and events
• Have an up-to-date knowledge and information of promotional events that is currently on offered at Gaysorn Village
• Visit tenants on a regular basis and offer assistance in case of any emergency
• Visit hotel's member and inform of new promotion, new event and new products

Qualifications

• Bachelor degree in English Major, Art-English, Humanities, or related fields
• Good personality and service –minded oriented
• Good communication skill, ability to communicate effectively with customers and team members (in English and Thai).
• A passion and knowledge in retail will be an advantage during the recruitment process.
• 2 years experience in Customer Service, Hotel, Airline, Guest Service, and Receptionist will be an advantage
• Able to work in shift time

Work Location

• Gaysorn Village (BTS Chidlom-Exit6)

All applications will be treated as strictly confidential. Interested person, please submit your full resume, present & expected salary to the job listing website

Human Resource Department

GAYSORN GROUP

4 th floor Gaysorn Place 999 Ploenchit Road, Lumpini,  Pathumwan Bangkok 10330

รับสมัคร Guest Service Agent ประจำ B2 Rungsit Boutique & Budget Hotel จ.ปทุมธานี จำนวน 1 อัตรา

แผนที่ :

รายละเอียดงาน

- รับเช็คอิน/เช็คเอาท์

- รับจองห้องพักให้ลูกค้า

- ดูแลและ Support ลูกค้า เวลาต้องการความช่วยเหลือหรือข้อมูลต่างๆ

คุณสมบัติ

- มีบัตรประชาชนเท่านั้น

- วุฒิปริญญาตรีไม่จำกัดสาขา

- สามารถทำงานเป็นกะได้

- มี Service Mind มีบุคลิกภาพ/มนุษย์สัมพันธ์ที่ดี

- มีความรู้ความสามารถในการใช้คอมพิวเตอร์

- หากมีประสบการณ์ในตำแหน่ง หรือสื่อสารภาษาอังกฤษได้จะได้รับการพิจารณากรณีพิเศษ

สามารถส่ง Resume ที่ E-mail : หรือเข้าไปสมัครด้วยตนเองที่โรงแรม

สอบถามข้อมูลที่เบอร์

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

• College diploma in hotel management or related field
• Previous experience in Front Office or Guest Services
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken

Service Delivery Manager

Core Purpose:

The Service Delivery Manager will be responsible for overseeing the delivery and performance of IT services to ensure they meet agreed-upon service levels and business expectations. This role acts as a key liaison between IT teams and business stakeholders, managing IT service management (ITSM) processes, SLA adherence, and continuous improvement initiatives within the bank's IT operations.

Key Responsibilities:

• Manage and oversee IT service delivery processes including Incident, Problem, Change, and Request Management in alignment with ITIL best practices.
• Ensure IT services meet defined SLAs, and track/report on KPI and service performance to stakeholders regularly.
• Facilitate and lead Change Advisory Board (CAB) meetings for change approval and risk mitigation.
• Coordinate and lead major incident management activities, ensuring timely resolution and communication.
• Drive continuous service improvement initiatives based on trend analysis and root cause investigations.
• Oversee the Network Operations Center (NOC) team to ensure effective 24×7 service monitoring and first-level incident handling.
• Collaborate with Infrastructure, Cloud, Application, and IT Support teams to ensure smooth service operations and escalation management.
• Maintain and update IT service documentation, runbooks, and communication protocols.
• Manage vendor relationships related to service delivery and escalate contractual issues as needed.
• Support audit and compliance activities related to IT service management processes.

Essential Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Minimum 5 years of experience in IT service management or service delivery roles, with at least 2 years in a managerial position.
• Strong knowledge of ITIL framework and ITSM best practices.
• Proven experience managing SLAs, major incidents, and change management processes.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to coordinate cross-functional teams and manage multiple priorities effectively.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or BMC Remedy.
• Familiarity with BOT regulatory requirements and ISO 27001 standards is a plus.
• Relevant certifications such as ITIL Foundation or ITIL Practitioner are highly desirable.

Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

1. Service Design Planning for New/Strategic Service
2. Enhance Service & Product
3. Customer Handling
4. Communication and Wordings

Job Description

1. Service Design Planning for New/Strategic Service

ประสานงานหน่วยงานที่เกี่ยวข้อง, วางแผน, ออกแบบ, เตรียมการสื่อสารกับลูกค้าในช่องทางต่างๆ พร้อมกับ Customer Handling และ FAQ ตามโครงการที่ได้รับมอบหมาย โดยดำเนินการตรงตามวัตถุประสงค์ของโครงการ

1. Enhance Service & Product

ศึกษา รวบรวมข้อมูล คัดเลือกบริการที่เป็น Pain Point และ Top Complaint ของลูกค้า เพื่อนำมาจัดทำ Service Design ใหม่แบบ E2Eรวมทั้งหาโอกาสต่อยอดพัฒนาบริการที่มีอยู่ เพื่อให้ลูกค้าได้รับประสบการณ์การใช้งานดีขึ้น โดยประสานงาน ดำเนินการร่วมกับหน่วยงานที่เกี่ยวข้อง โดยดำเนินการตรงตามวัตถุประสงค์ของโครงการ

1. Customer Handling

Review E2E Customer Handling ที่ได้รับผลกระทบจากเครือข่ายและบริการต่าง ๆ ร่วมกับ Product Owner และหน่วยงานที่เกี่ยวข้องโดยเตรียมความพร้อมในส่วนของ AIS Touch Point และแนวทางดูแลลูกค้า พร้อมกับการสื่อสารในช่องทางต่าง ๆ เช่น SMS, IVR, USSD, Web, Statement, Letter, Q&A โดยดำเนินการตรงตามวัตถุประสงค์ของโครงการ

1. Communication and Wordings

Review Process และ Wording ร่วมกับ Product Owner และหน่วยงานที่เกี่ยวข้อง สำหรับการสื่อสารกับลูกค้าในโครงการต่าง ๆ ในแต่ละช่องทางที่ลูกค้าใช้บริการ ได้แก่ SMS, MMS, e-mail, eBill, Letter, receipt โดยดำเนินการตรงตามวัตถุประสงค์ของโครงการ

Recruiter

Thidarat Kerngfak (ธิดารัตน์ เกิงฝาก)

Position Overview

We are seeking a dynamic and proactive professional to join our Regional Information Services department, supporting the implementation and maintenance of Transportation Management Systems (TMS) for our operating companies across South Asia and Oceania Region. This role demands a combination of technical expertise, problem-solving skills, and exceptional communication abilities to ensure seamless TMS adoption and ongoing support. 

Responsibilities

• TMS Expertise: Gain in-depth knowledge of the TMS platform and provide hands-on implementation and support for all operating companies in the region.
• Solution Documentation: Lead discussions on TMS and EDI solutions, documenting technical and functional specifications.
• User Engagement: Participate in all stages of solution deployment, including testing, UAT, and training. Deliver system demonstrations to customers and operations teams.
• Data Analytics: Develop insightful reports and dashboards using tools such as SSRS or Power BI (PBI).
• Help Desk Support: Monitor and resolve TMS-related incidents via the Help Desk, ensuring adherence to SLA timelines.
• Patch and Vendor Coordination: Facilitate patch management processes in collaboration with vendors' development teams to maintain and enhance the TMS solution.
• Infrastructure Monitoring: Oversee server infrastructure to optimize capacity, performance, and reliability.
• Other Duties: Perform additional tasks as required to support the department's objectives.

Requirements & Qualifications

• Education
• Bachelor's degree or higher in IT, Computer Science, Business, or a related field (or equivalent experience).
• Experience
• At least 3 years of experience in transport or 3PL solution implementation/support. 
• Demonstrated expertise in TMS solution implementation and a strong understanding of transport operations.
• Technical Skills
• Proficiency in SQL, SSRS, and APIs. Experience with Power BI is a strong advantage. 
• Strong data analysis capabilities and familiarity with project management principles.
• Soft Skills
• Excellent verbal and written communication skills in English. 
• Proactive mindset with systematic thinking and the ability to deliver results.
• Strong analytical, problem-solving, and conceptual skills. 
• Adaptability and the ability to work effectively under tight deadlines.
• Work Ethic
• High responsibility and a strong team player who can also work independently. 
• Comfortable navigating ambiguity and committed to achieving results.
• Travel Flexibility
• Must be willing and available to travel frequently, often on short notice.

JOB SUMMARY

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents' information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt, friendly, and attentive service.

• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.