What Jobs are available for Hospitality & Tourism in Thailand?
Showing 95 Hospitality & Tourism jobs in Thailand
Hotel Manager
Posted today
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Job Description
Basic Function:
The Hotel Manager is tasked with ensuring the efficient management of the operation, in close cooperation with the management team and support from Corporate Office, to maximize revenue and profitability while ensuring employee and guest satisfaction.
Duties and Responsibilities:
- Collaborate with the management team to oversee the property's daily operations, with a focus on delivering high-quality guest service and satisfaction, addressing guest complaints promptly and effectively.
- Coordinate the implementation and maintaining the sustainability of (CHR) hotel policies and procedures.
- Analyze departmental operations and implement improvements, discussing forecast variations with department heads.
- Conduct regular meetings with department heads to review operations, objectives, and address concerns.
- Lead daily operations meetings, financial performance reviews, department heads' meetings, and sales and training meetings.
- Attend major employee meetings (employee welfare committee meetings) and activities (employee awards functions; sports events; annual party; environmental clean-ups etc).
- To be responsible for interviewing and hiring of the management team (with subsequent approvals from CHR) as well as conducting regular performance appraisals for the Management team.
- Coordinate and guide the annual business plan preparation, delegating as much as possible but at the same time providing encouragement and advice to those under his authority.
- Supervise and assist in the implementation of hotel/departmental training and ensure that training of all employees at all levels is carried out on an ongoing basis.
- Analyze guest ledger accounts on a regular basis and recommend what action to be taken in case of overdue accounts and supervise the monthly hotel credit meeting.
- Conduct daily inspections of guest and non-guest areas, ensuring cleanliness and maintenance standards are met.
- Regularly inspects, at random, guest rooms to ensure their standard of cleanliness and maintenance in every detail. This is especially important prior to the arrival of VIP guests.
- As a matter of priority, meets as many guests as possible either upon check-in, upon departure, around the pool or at the restaurant daily. Entertains guests for a drink or meal on a regular basis. Entertainment of visiting tour operators, agent fam trips, return guests and other designated VIPs are a priority.
- Hosts the routine guests' cocktail party, along with other key hotel executives.
- Conducts sales calls to key accounts/supporters, either locally or regionally, at regular intervals. The GM/Resort Manager is ultimately responsible for filling the hotel. The GM/Resort Manager must also chair the property sales meetings and track business intake/pick-up and liaise with sales on strategies/plans accordingly.
- Monitor competitors and market trends in general and determine how these developments/changes may impact upon the property.
- Responsible for setting the pricing for all services to ensure maximum profitability, while also overseeing the monitoring of internal control systems.
- Reviews and acts upon all departmental reports and guest comments and recommends the appropriate course of action.
- Responds to guest feedback in person, especially negative comments, and postings on websites like Tripadvisor, with guest satisfaction in mind.
- Promotes good community relations by actively supporting local authorities, events and participating in the same.
- Oversees Health and Safety compliance for the resort, ensuring adherence to minimum standards and implementing necessary actions. This encompasses life safety protocols and procedures, including Tsunami drills, fire evacuation drills, etc.
- Takes charge of all major hotel property and/or guest/employee incidents and accidents, ensuring proper care and attention to the individuals involved. Incidents must be properly documented and informed to all concerned. No unauthorized reporting to the media of any incident which will bring the name of the hotel into disrepute is allowed.
- Remain accessible to employees and willing to engage in discussions with them at all times.
- Responsible for preparing the monthly MIR for submission to the Corporate Office. Also required to attend performance review meetings, GM meetings, and any other requested meetings
- Being required to perform management duties typical of the management level, and any other assigned tasks. Seek assistance and support from the Corporate Office whenever necessary.
- Maintains good relations with the owning company and manages their assets in a responsible manner and attends regular performance reviews with the owners.
- Due to the remote location of the resort, this position is required to live on the resort and to ensure effective management and supervision is maintained 24/7.
- Responsible for supervising and maintaining employee accommodation/dormitory facilities at the level expected by CHR and that employee welfare is also maintained.
- To maintain in top operating condition the marine vessels and associated facilities that belong to the resort and to ensure that appropriate revenue generated from these vessels contribute to the overall profitability of the resort.
- Manage the effective ordering and timeliness of all supplies from the mainland to ensure that a consistent level of service and product delivery is maintained
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Reservations Manager - Bangkok Marriott Hotel Sukhumvit25149945
Posted today
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Job Description
JOB SUMMARY
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; no work experience required.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Conducting Daily Reservations Sales Activities
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
Providing Exceptional Customer Service
• Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.
Managing and Conducting Human Resource Activities
• Monitors reservations sales agents while on phone calls.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
• Creates monthly labor scheduling for team.
Additional Responsibilities
• Utilizes applicable intranet for resources and information.
• Creates contracts as required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Night Manager - Jubilee Prestige Hotel Ratchadapisek
Posted 24 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Jubilee Prestige Hotel Ratchadapisek, 204 Ratchadapisek Road Huai Khwang, Bangkok, NO STATE, Thailand, 10310VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provide during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Concierge - Residences
Posted today
Job Viewed
Job Description
Additional Information
(Local-Thai)
Job Number
Job Category
Rooms & Guest Services Operations
Location
The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Non-Management
Position Summary
Guest Services & Requests
- Respond promptly and professionally to residents' owner / tenants requests for special arrangements or services, such as transportation, dining reservations, housekeeping, dry cleaning, or maintenance.
- Coordinate with internal departments or external service providers to fulfill requests, ensuring timely and satisfactory delivery.
- Handle unique or special needs with discretion and care, following up to confirm resident satisfaction.
Information & Communication
- Provide accurate and helpful information about the residence, amenities, and surrounding area, including local attractions, events, and services.
- Answer, record, and process all resident calls, messages, inquiries, and concerns using clear and courteous communication.
- Liaise with relevant departments (e.g., Concierge, Housekeeping, Engineering) to resolve issues or fulfill requests efficiently.
Daily Operations
- Review daily logs and memos to stay informed of ongoing matters and document relevant updates in shift logbooks.
- Monitor the lounge and common areas for seating availability, service quality, safety, and guest comfort.
- Maintain a visible and approachable presence at the reception desk to welcome and assist residents' owner / tenants and guests.
Safety & Standards
- Report any accidents, injuries, or unsafe conditions to management immediately.
- Complete required safety training and certifications.
- Adhere to all company policies and procedures, including grooming standards, confidentiality protocols, and asset protection.
Professional Conduct
- Greet all residents' owner / tenants and guests warmly and respectfully, anticipating their needs and offering assistance proactively.
- Communicate clearly and professionally in person, over the phone, and in written correspondence.
- Assist individuals with disabilities and ensure all residents feel genuinely appreciated.
Teamwork & Collaboration
- Foster positive working relationships with colleagues and support team efforts to achieve shared goals.
- Listen actively and respond appropriately to the concerns of fellow team members.
- Comply with quality assurance standards and contribute to a culture of excellence.
Physical Requirements
- Stand, sit, or walk for extended periods during shifts.
- Move, lift, carry, push, or pull items weighing up to 10 pounds without assistance.
Additional Duties
- Perform other reasonable tasks as assigned by supervisors to support the smooth operation of the residence.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
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Housekeeping Manager, Courtyard by Marriott Phuket Patong Beach Resort
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job CategoryHousekeeping & Laundry
LocationCourtyard by Marriott Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand, 83150
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding.
Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance.
Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals.
Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand's service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Service Supervisor
Posted today
Job Viewed
Job Description
Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
Resolve guest concerns promptly and professionally, escalating issues where necessary.
Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
Train, coach, and motivate team members to uphold Mövenpick service standards.
Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
Support the implementation of loyalty programs and guest engagement initiatives.
Qualifications Previous experience in a Front Office or Guest Services supervisory role within a hotel environment.
Fluent in Thai and proficient in English (additional languages an advantage).
Strong leadership, interpersonal, and communication skills.
Knowledge of Opera or similar PMS preferred.
Ability to work flexible shifts, including weekends and holidays.
Positive, service-minded attitude with a focus on guest satisfaction and team development.
Commitment to Mövenpick BDMS Wellness Resort Bangkok s Sleep Well, Eat Well, Meet Well, Live Well standards.
Additional Information Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accor s learning programs.
Opportunity to grow within your property and across the world.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job skills required: English, Opera
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Voyager - Rooms Operations
Posted today
Job Viewed
Job Description
Additional Information
Job Number
Job Category
Rooms & Guest Services Operations
Location
Bangkok Marriott Marquis Queen's Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP
Schedule
Full Time
Located Remotely?
N
Position Type
Management
For Headquarters University Relations Use Only.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.
Is this job a match or a miss?
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Reservation Officer
Posted today
Job Viewed
Job Description
การจ้างงาน
full-time
-มีประสบการณ์ด้านการจองห้องพัก
-สามารถใช้ระบบการจองห้องพักออนไลน์ได้
-มีทักษะการสื่อสารและการบรการลูกค้าที่ดี
-สามารถทำงานร่วมกันกับทีมได้
-มีความรู้เกี่ยวกับโรงแรมและสถานที่ท่องเที่ยวในพื้นที่ดังกล่าว
-จัดการจองห้อพักให้กับลูกค้า
-ติดต่อและประสานงานกับทีมงานที่เกี่ยวข้อง
-ตอบโจทย์ความต้องการและข้อสงสัยของลูกค้า
-รับข้อมูลการจองผ่านโทรศัพท์หรือ อีเมล์
-รายงานสถานะการจองและยอดการขายประจำวัน
-ประกันสังคม
-โบนัสประจำปี
-ที่พักพนักงาน
-อาหาร
-ชุดยูนิฟอร์ม
-เซอร์วิสชาร์จ ขึ้นอยู่กับผลประกอบการของโรงแรม
Service Charge
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Cluster Reservation Manager
Posted today
Job Viewed
Job Description
Company Description
Situated in the bustling, up-and-coming neighborhood in Northern Bangkok, Novotel Bangkok Future Park Rangsit is the perfect place for business or family travellers to work, play or just relax.
Novotel Bangkok Future Park Rangsit is the perfect place to 'Take Time' to escape and relax or explore the region. With the nearby expressways and SRT red line service, you can reach industrial parks in Pathum Thani, the ancient city of Ayutthaya, and the Don Mueang International Airport (12 km away) with ease. Stay at Novotel Bangkok Future Park Rangsit and experience a city haven full of freedom and convenience.
Job Description
•Oversees all reservations (rooms and outlets) across both Novotel Bangkok Future Park Rangsit and Navera Phuket – MGallery, ensuring accuracy in booking, inventory control, and guest information.
•Aligns with revenue strategy by monitoring booking trends, supporting forecast accuracy, managing allotments, and coordinating with Sales, Revenue, and F&B teams.
•Leads and standardizes operations by supervising reservation staff across both properties, maintaining consistent SOPs, and ensuring high service standards for guests and partners.
Qualifications
•3–5 years in Reservations/Front Office within an international hotel chain, with at least 2 years in a supervisory or managerial role.
•Proven track record in managing both room and outlet reservations, ideally in properties with high group, MICE, and F&B demand.
•Experience in revenue management collaboration and knowledge of Accor distribution/loyalty systems is highly desirable.
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Reservation Manager
Posted today
Job Viewed
Job Description
การจ้างงาน
full-time
Education & Experience
Bachelor?s degree in Hospitality Management, Business Administration, or related field.
Minimum 3?5 years of experience in reservations, front office, or revenue management; at least 2 years in a supervisory/managerial role.
Strong knowledge of PMS (Property Management Systems), CRS (Central Reservation Systems), and OTA (Online Travel Agencies).
Skills & Competencies
Excellent leadership and team management skills.
Strong analytical and problem-solving abilities with attention to detail.
Proficiency in Microsoft Office and reservation software.
High level of communication skills in English (both verbal and written); other languages are an advantage.
Customer-oriented mindset with a focus on delivering quality service.
Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
Other Requirements
Flexibility to work irregular hours, weekends, and holidays when required.
Strong interpersonal skills to liaise with guests, colleagues, and external partners.
The Reservation Manager is responsible for overseeing and managing the reservations department to maximize room revenue, ensure seamless guest booking experiences, and maintain efficient communication between front office, sales, and other hotel departments. This role requires balancing revenue strategy with guest satisfaction, ensuring accurate reservations, and leading the reservations team effectively.
Key Responsibilities
Supervise and manage daily operations of the reservations team, ensuring accuracy and efficiency.
Oversee room inventory, pricing strategies, and distribution channels in collaboration with the Revenue Manager.
Monitor and respond to guest reservation inquiries through phone, email, and online platforms.
Ensure compliance with company policies and procedures in handling reservations, cancellations, and modifications.
Prepare daily, weekly, and monthly reports on booking trends, room availability, and occupancy forecasts.
Train, coach, and motivate the reservations team to deliver high service standards.
Collaborate with Sales & Marketing to support promotions, packages, and group reservations.
Handle VIP and special guest bookings with discretion and personalized service.
Resolve guest complaints or booking issues in a timely and professional manner.
Stay updated on competitor performance, market trends, and system enhancements.
- Service charge (Average in 2024 is 15,000 THB)
- Group insurance
- Provident Fund
- Staff dormitory
- Room To Grow of opportunities with IHG
Service Charge
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