3 Education & Teaching jobs in Thailand

AYS Manager & Front Office Trainer

Bangkok, Bangkok Marriott

Posted 4 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Bangkok Marriott Marquis Queen's Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents' information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Tracks all guest issues from various sources and report results.
- Ensures guest requests/issues are logged.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Identifies trends in guest issues for resolution.
- Schedules and supervise staff to ensure prompt, friendly, and attentive service.
- Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
- Coordinates the process of receiving and resolving guest issues and requests.
**Supporting Management of Guest Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
**Supporting Human Resource Activities**
- Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assists in recruitment, hiring, training, and orientation of department personnel.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
- Performs departmental administrative duties.
- Addresses complaints and serves as Manager on Duty as needed.
- Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Analyst - Assoc Consultant, HE Modeling, Real World Solutions

Bangkok, Bangkok IQVIA

Posted 4 days ago

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Job Description

Principal Accountabilities:
+ Build/ adapt health economic models, including drafting modelling plans, contributing to the creation and adaptation of complex models, sourcing and generating local data, and preparing support materials such as reports and training programs.
+ Develop and execute various health economic modelling and conduct scenario analyses. Responsibilities include model conceptualization, execution on specified platforms, and the creation of technical reports and slide decks.
+ Develop expertise across multiple therapeutic areas to enhance model relevance and applicability.
+ Conduct literature reviews, including abstract screening, paper selection, and data extraction.
+ Plan, prepare, and conduct interviews with Key Opinion Leaders (KOLs) and other stakeholders for project insights.
+ Draft, revise, and submit abstracts, posters, and manuscripts based on economic models for conferences and publications.
+ Collaborate effectively within project teams, both independently and with supervision, to complete assigned tasks.
Minimum Education, Experience Required:
+ Education: BSc, MSc, or PhD in Health Economics, Health Policy, Pharmacy, Statistics, Engineering, or a related field
+ Experience: 2-3 years of hands-on experience in health economic modelling, including developing models such as CBA, CEA, CMA, BIM, CCA and BIA
+ Skills and Expertise: Proven track record of initiating and delivering health economic models and tools to support reimbursement and market access in Europe, the US, and Asia. Familiarity with Excel VBA is essential, and knowledge of R or R-Shiny is a plus.
+ Strong communication skills, with the ability to work both independently and collaboratively within a team
+ Additional Requirements: Adaptable, quick learner with strong application skills for new knowledge, and willingness to travel
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
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Assistant Education Manager

Bangkok, Bangkok Coty

Posted 4 days ago

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Assistant Education Manager
**Assistant Education Manager**
The Assistant Education Manager is responsible for designing, developing, and training programs to help the Beauty Advisor Team develop competency and skill set in order to perform efficiently in ensuring retail excellence from our sales force across Dept Store, Sephora and perfumeries, as well as those of our retailers (e.g.: Sephora cast members).
**RESPONSIBILITIES**
+ Devise and/or adapt training programs and materials and deliver adequate training to enable field staff to effectively and qualitatively sell innovations and priority brands, and achieve qualitative and quantitative commercial targets set.
+ Develop and implement training programs for field staff on skill enhancement, performance improvement, career development, new hire orientation programs etc.
+ Uphold the high performance, grooming and behavioral standards expected of the sales force, and ensure that BAs understand and uphold the same.
+ Conduct regular OTJ training at all key stores and counters with the objective of helping BAs sharpen their selling competencies, overcome selling challenges, and assessing BAs' potential and performance
+ Provide post-training reports to give ongoing perspective on individuals and teams in terms of competencies, learning needs and attitude
+ Proactively engage with retailers' training department to schedule formal/informal, in-person and digital, training sessions with the objective of ensuring that Coty's key brands and products are always top of mind
+ Organize BA conferences twice a year, and a multitude of engagement programs for Coty and Retailers' BAs to constantly drive brand love
+ Accelerate MU artistry to enable Coty to supercharge its MU expansion. This would include grooming high potential to become MU Artists and MU demo artists who are able to host counter workshops and in-person virtual consultations
+ Partner with Retail Operations to constantly assess and evolve the BA talent pool to anticipate business needs (eg launching skincare)
+ Prepare and maintain training course materials, equipment and supplies (eg products, tools etc). Plan, schedule and inform sales force about the training events in advance.
+ Spend 50% of his/her time in the trade, and on the ground; possible more in the initial year
**Working for Coty means** Our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you're someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries - we'd love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.
The team consists of Commercial team and you will work closely together with several departments such as Marketing, Sales, Finance, Supply Chain teams. All your colleagues are collaborative, and you will receive tremendous support for you to excel in this role.
**YOU ARE A COTY FIT**
You like to make a difference. As an experienced Training professional, you will share your valuable experience with the team, and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:
+ Minimum of 5 years' experience in the beauty industry with background in training & retail operations
+ Makeup experience is strongly preferred, makeup artistry experience preferred
+ University Degree or above in related field
+ Excellent communication, presentation and organizational skills, ability to lead large scale training conferences, workshops and live streaming activities.
+ Individual must possess advanced research, creativity, adaptability and problem-solving skills
+ Excellent English and Thai fluency
**ABOUT COTY**
Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care.At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.Join us in making over the world of beauty!
For additional information about Coty Inc., please visit TH
City: Bangkok
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