31 Customer Operations jobs in Thailand
Customer Operations Specialist, Thailand
Bangkok, Bangkok
Cargill
Posted 22 days ago
Job Viewed
Job Description
**Job Purpose and Impact**
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
+ Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
+ Execute customer service strategies.
+ Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
The Customer Service Representative I, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
+ Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
+ Execute customer service strategies.
+ Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
This advertiser has chosen not to accept applicants from your region.
0
Sales & Service Operations Analyst I
Bangkok, Bangkok
Thermo Fisher
Posted today
Job Viewed
Job Description
Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and Thermo fisher inventory management, to ensure the customer's needs are met successfully and promptly.
Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to Thermo fisher.
Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
Issues quotes for parts sales as requested by customers and field service engineers.
Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations.
Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
Ad-hoc tasks/duties assigned by Superior.
The Requirements.
Requires outstanding problem solving, follow-through, attention to detail and organizational skills.
Fluent in English and Thai as required to support and communicate with the customers in Thailand and South East Asia.
Knowledge of incoterms.
Service Contract review competence (terms & conditions).
Ability to multi-task in an extremely fast paced environment.
Moderate IT Skills (Microsoft packages, ERP system experience).
Ability to maintain professionalism and courtesy under pressure.
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
Consistently communicates with customers, peers, and other Thermo fisher employees in a conducive, friendly, and professional manner.
Understands global and local processes and takes initiatives for process improvements where applicable.
Typically requires Bachelor Degree and 3 years of experience in high volume field service call center.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and Thermo fisher inventory management, to ensure the customer's needs are met successfully and promptly.
Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding of cogs accounts, service types and service areas both internal and external to Thermo fisher.
Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
Maintains records regarding customer returns, deliveries, changes, pricing, and return credit problems.
Issues quotes for parts sales as requested by customers and field service engineers.
Maintains professionalism in working relationships with team, customers and others within the company. Role model for newer team members in how to communicate well in all situations.
Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
Ad-hoc tasks/duties assigned by Superior.
The Requirements.
Requires outstanding problem solving, follow-through, attention to detail and organizational skills.
Fluent in English and Thai as required to support and communicate with the customers in Thailand and South East Asia.
Knowledge of incoterms.
Service Contract review competence (terms & conditions).
Ability to multi-task in an extremely fast paced environment.
Moderate IT Skills (Microsoft packages, ERP system experience).
Ability to maintain professionalism and courtesy under pressure.
Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.
Consistently communicates with customers, peers, and other Thermo fisher employees in a conducive, friendly, and professional manner.
Understands global and local processes and takes initiatives for process improvements where applicable.
Typically requires Bachelor Degree and 3 years of experience in high volume field service call center.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
This advertiser has chosen not to accept applicants from your region.
1
Customer Support
บริษัท วอชดรอป จำกัด
Posted today
Job Viewed
Job Description
We're looking for a customer support team member to work in our Chiang Mai office. You will be responsible for all customer service tasks, respond to customer chat via Official Line, Facebook Messenger, and E-mail and coordinating with our Chiang Mai and Bangkok branches.
Our Chiang Mai office is centrally located on Suthep Road, whilst we expect you to work from office most days, partial remote work is also possible.
We are a small company, with a total of 24 employees. You will be working directly with founders of the company, with lots of potential for career growth.
ประกันสังคม
ปริญญาตรี
1 ปีขึ้นไป
- Handle and work with colleagues to resolve complaints and glitches.
- Have very good communication skill in Thai and English.
- Great at multitasking, for example handling multiple chats at a time.
บริษัท ซักรีดออนไลน์ บริการรับ-ส่งถึงที่ ในตัวเมืองเชียงใหม่ ทำงานด้วยระบบเทคโนโลยีทันสมัย
Our Chiang Mai office is centrally located on Suthep Road, whilst we expect you to work from office most days, partial remote work is also possible.
We are a small company, with a total of 24 employees. You will be working directly with founders of the company, with lots of potential for career growth.
ประกันสังคม
ปริญญาตรี
1 ปีขึ้นไป
- Handle and work with colleagues to resolve complaints and glitches.
- Have very good communication skill in Thai and English.
- Great at multitasking, for example handling multiple chats at a time.
บริษัท ซักรีดออนไลน์ บริการรับ-ส่งถึงที่ ในตัวเมืองเชียงใหม่ ทำงานด้วยระบบเทคโนโลยีทันสมัย
This advertiser has chosen not to accept applicants from your region.
2
Customer Support/customer Success (English)
Bangkok, Bangkok
1Moby Co., Ltd.
Posted today
Job Viewed
Job Description
Hybrid, Openness, Worldwide & Growth Environment.
A High Career Path with Good Benefits.
Friendly, Cozy & Delicious.
Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and passionately communicative loves to talk, and understands the value of good communication skills. You should be able to put yourself in customers shoes and advocate for them when necessary.
Help and support customers on a daily basis to ensure operations run smoothly.
Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner.
Keeping records of customer interactions, transactions, comments, and complaints.
Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead.
Monitor and develop own performances on a regular basis, including pending cases following up.
Liaise & coordinate with suppliers, to ensure that the service works well.
Maintain good relationships with current clients.
Participate in the meeting to review business, operations, and performances with the team leader.
Bachelor s degree or higher in any field.
At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product.
Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details.
Good command of both written and verbal English and knowledge of other languages would be an advantage.
Ability to deal with difficult customers and handle stress.
Able to work off office hours, weekends, and public holidays when needed.
Proficiency in Google Doc, Sheet, Slide / Microsoft Excel, Word, Power Point.
Capability to manage the complexity of understanding a new business quickly.
**Job skills required**: Excel, English, Social media
A High Career Path with Good Benefits.
Friendly, Cozy & Delicious.
Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and passionately communicative loves to talk, and understands the value of good communication skills. You should be able to put yourself in customers shoes and advocate for them when necessary.
Help and support customers on a daily basis to ensure operations run smoothly.
Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner.
Keeping records of customer interactions, transactions, comments, and complaints.
Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead.
Monitor and develop own performances on a regular basis, including pending cases following up.
Liaise & coordinate with suppliers, to ensure that the service works well.
Maintain good relationships with current clients.
Participate in the meeting to review business, operations, and performances with the team leader.
Bachelor s degree or higher in any field.
At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product.
Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details.
Good command of both written and verbal English and knowledge of other languages would be an advantage.
Ability to deal with difficult customers and handle stress.
Able to work off office hours, weekends, and public holidays when needed.
Proficiency in Google Doc, Sheet, Slide / Microsoft Excel, Word, Power Point.
Capability to manage the complexity of understanding a new business quickly.
**Job skills required**: Excel, English, Social media
This advertiser has chosen not to accept applicants from your region.
3
Monitoring and Customer Support
Bangkok, Bangkok
Mobile-Technologies
Posted today
Job Viewed
Job Description
The Monitoring and 1st Level Support team member ensures 24/7 monitoring of our production services and is the first respondent to our customers support incident.
**Responsibilities**:
- Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
- Monitoring production services.
- Creating support tickets for monitoring issues.
- Ensuring creation of support tickets from customer communication.
- Prioritizing support tickets.
- Allocation and assignment of support tickets.
- Maintaining and updating existing tickets.
- Maintaining contact with and keeping customers updated.
- Creating Preventive Maintenance reports.
**Minimum Requirements**
- Superior English language and communication skills.
- Be willing to work shifts
- Be analytical, logical and a fast learner
We offer the competitive package if you are interested, join us!
**Responsibilities**:
- Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
- Monitoring production services.
- Creating support tickets for monitoring issues.
- Ensuring creation of support tickets from customer communication.
- Prioritizing support tickets.
- Allocation and assignment of support tickets.
- Maintaining and updating existing tickets.
- Maintaining contact with and keeping customers updated.
- Creating Preventive Maintenance reports.
**Minimum Requirements**
- Superior English language and communication skills.
- Be willing to work shifts
- Be analytical, logical and a fast learner
We offer the competitive package if you are interested, join us!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support L2 (Spx)
Bangkok, Bangkok
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Maintaining a high level of professionalism with customers and working towards positive rapport with all customers.
- Taking action to solve problems from customers through coordination with relevant departments for prioritized cases.
- Following up and notifying results of problem solving of cases to customers in a timely manner and reporting to Reporting Line Manager.
- Working with related departments at a high level to stay up to date on product and service knowledge and changes in policies.
- Monitoring Backlog, workforce and all of FTE for team members.
**Requirements**:
- Bachelor’s Degree in a related field
- Native fluency in Thai and good command of written and spoken English
- Excellent communication skills to eliminate customer complaints and interpersonal skills
- Service-minded and positive attitude
- Strong focus on customer, quality, and meeting customer needs
- Ability to resolve complex cases
- Experience working with, and presenting to, senior executives
- Must have a genuine interest in and concern for customer complaints and work with
- Commitment and dedication towards finding solutions
- Maintaining a high level of professionalism with customers and working towards positive rapport with all customers.
- Taking action to solve problems from customers through coordination with relevant departments for prioritized cases.
- Following up and notifying results of problem solving of cases to customers in a timely manner and reporting to Reporting Line Manager.
- Working with related departments at a high level to stay up to date on product and service knowledge and changes in policies.
- Monitoring Backlog, workforce and all of FTE for team members.
**Requirements**:
- Bachelor’s Degree in a related field
- Native fluency in Thai and good command of written and spoken English
- Excellent communication skills to eliminate customer complaints and interpersonal skills
- Service-minded and positive attitude
- Strong focus on customer, quality, and meeting customer needs
- Ability to resolve complex cases
- Experience working with, and presenting to, senior executives
- Must have a genuine interest in and concern for customer complaints and work with
- Commitment and dedication towards finding solutions
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative (Contract 6 months)
UPS
Posted 4 days ago
Job Viewed
Job Description
**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Loại nhân viên:**
Tạm thời
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Loại nhân viên:**
Tạm thời
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Representative (Contract 6 months)
UPS
Posted 4 days ago
Job Viewed
Job Description
**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。**
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**社員タイプ:**
一時的
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**社員タイプ:**
一時的
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative (Contract 6 months)
UPS
Posted 22 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Manager - Cfg Total Homecare
Bangkok, Bangkok
Unilever
Posted today
Job Viewed
Job Description
Coordinate with Modern Trade customer on activity and promotion planning
- Sales budgeting and activity planning to achieve sales target
- Explore and analyze market opportunity, Sales historical data review
- Sales data analysis for promotion and sales performance evaluation
- Coordinate with PC team in in store activation and Promotion support
- Customer site visit for business opportunity exploration
- Sales budgeting and activity planning to achieve sales target
- Explore and analyze market opportunity, Sales historical data review
- Sales data analysis for promotion and sales performance evaluation
- Coordinate with PC team in in store activation and Promotion support
- Customer site visit for business opportunity exploration
This advertiser has chosen not to accept applicants from your region.
9