23 Operations Management jobs in Thailand

**Operations Manager**

Job Highlights
- Operational Excellence and Process Improvement
- Project Management and data analysis
- Identify the cause of a problem and solve
- Can do attitude with growth mindset

**Responsibilities**:

- Work closely with head of Operations and management trainee to help deliver operational excellence and continuous improvement of sales and customer experience operation process.
- Troubleshooting on technical issues also provide solution to make operation team work with efficiently and smoothly by work with Technical team and Product team
- Run day-to-day operations and manage operation supervisor
- Support head of Operations to identity operational problems and recommend solutions to achieve desired results
- Oversee and track record of managing the teams and drive sales target
- Responsible for making sure that the team's performance is satisfactory to the agreed service level agreement (SLA) and agent satisfaction.
- Responsible for weekly and monthly performance reports with data-driven insights to the management team.

**Requirements**:

- Thai Nationality only, Male/Female, Age 25-35 years old.
- Bachelor's degree/Master’s degree in Economics, Engineering, MBA or relevant field
- At least 3-5 years of experience in the operations or process improvement in Insurance, Insurance Broker, E-Commerce, Logistics.
- Excellent interpersonal and communication skills.
- An effective team management skill is required. (Ex. Manage at least 3 persons in supervisory level up)
- Have an ability to manage different kind of stakeholder both local and international
- Strong analytical, Sales-driven, customer service, solution oriented and problem solving.
- Good command of English (both spoken and written).
- Strong G-suite skills (Google Sheets, Google Docs) or Microsoft Office skills (PowerPoint, Excel, Word) are required.

**Benefits**
- Group health insurance (IPD and OPD)
- Dental annual coverage
- Annual leave

Operations Manager - Thailand
Job ID
217734
Posted
07-May-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Data Centers, Facilities Management
Location(s)
Bangkok - Krung Thep Maha Nakhon - Thailand
+ Career Development
+ Collaborative Environment
+ Competitive Benefits
**About us:**
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.
**CBRE Global Workplace Solutions (GWS)**
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Data Centre Solutions Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are currently recruiting as part of our rapidly expanding Data Centre Solutions division for a Technical Operations Manager. This is an essential regional role for a professional, with technical, critical environment and management experience seeking a role as Technical Operations Manager.
**Responsibilities:**
+ Ensure all data centre sites comply with local and international safety standards. Conduct regular safety audits and implement corrective actions. Report any health and safety breaches to senior management. Maintain adherence to regulatory requirements and industry standards. Develop and update compliance policies and procedures.
+ Foster strong relationships with clients across the portfolio. Address client concerns promptly and ensure high levels of satisfaction.
+ Lead and mentor the operations teams. Provide training and development opportunities to enhance skills and career growth.
+ Manage and resolve escalations efficiently. Implement strategies to prevent recurring issues.
+ Identify opportunities for business growth within the portfolio. Develop and execute plans to expand services and increase revenue.
+ Generate and present regular reports on operational performance, safety, compliance, and client satisfaction. Use data to drive continuous improvement.
+ Oversee procurement and logistics for data centre operations. Ensure timely delivery of supplies and manage vendor relationships.
+ Ensure the operation, maintenance, and repair of all critical environment systems while maintaining 100% uptime for all critical power systems.
+ Oversee ongoing scheduled and break-fix maintenance, PPMs, training, and activities within the data centre site teams. Schedule and coordinate a full overview of all team activities and prioritize these activities.
+ Be fully conversant with clients and site Emergency Operating Procedures (EOPs).
+ Act as a point of contact and escalation for the data centre teams as required to ensure effective site operations and client relationship management.
+ Provide input into and develop site-specific procedures including EOPs, Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and EOP drills.
+ Conduct monthly toolbox talks with site teams.
+ Complete a minimum of one drill per month.
+ Ensure presentation of sites is maintained to a satisfactory standard at all times by completing site audits and managing corrective actions/improvements.
+ Drive the data centre teams to achieve acceptable scores on KPI scorecards.
+ Support the technical aspects of solutioning new contract opportunities and site expansion, and mobilisation of new accounts.
+ Maintain a strong pool of supply partners capable of delivering services across the portfolio.
**Qualifications:**
- Qualified to Degree Level in Electrical or Mechanical Engineering with a minimum of 3 years direct industry experience or a minimum of 10 years' experience at Electrical/Mechanical Technician level in a critical environment combined with management or supervisory experience. Preference is given to data centre, hospital, pharmaceutical production or power plant experience.
- Strong and committed team player with excellent communication and coaching skills. Previous experience of supervising highly qualified Managers and Technicians and reporting to senior managers.
- Willingness to work outside of normal hours, if necessary, to resolve technical issues in a 24/7 industry.
- An excellent understanding and experience of the electrical and mechanical systems used in a data centre environment, including Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, CRAC units, Fire Alarm systems, and Fire Suppression systems.
- Understanding of complex automatic control equipment, including relay logic, programmable logic controllers (PLC's), building management systems, and their integration with the data centre infrastructure.
- Experience of medium and high voltage distribution systems and associated switch gear and protection equipment.
- Strong English and Thai oral and written communication skills, with the ability to communicate intelligently and effectively with clients and contractors who perform maintenance or upgrade work on the data centre systems.
- Computer literate with the ability to compile and submit monthly and annual reports, and to monitor and trend operational characteristics (load, capacity, environmental conditions etc.). Good working ability on Microsoft Office Products.
- The ability to learn quickly and to gain maximum benefit from extensive training and development programs aimed at ensuring that any identified knowledge or experience deficiencies are addressed in the short term.
**The Opportunity:**
+ Oversee the daily operations and maintenance of data center facilities, ensuring optimal performance and uptime.
+ Lead and manage a team of technical staff, providing training and guidance to enhance skills and productivity.
+ Implement and enforce data center best practices, including security protocols, disaster recovery plans, and capacity planning.
**So, what's in it for you?**
+ You will have the opportunity to work with some of the most talented people in our industry, tackling our clients most complex challenges.
+ You'll experience a culture grounded in our values of respect, integrity, service and excellence (RISE).
+ We enable, value and embrace diverse perspectives across many dimensions.
+ You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.
**If the above interests you, we would love to hear from you!**
Our ambitious growth plan creates the space for dynamic colleagues to build non-linear career paths. We share a commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.
Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**WORK FROM HOME 100%**
- Collaborate with event organisers to manage event delivery.
- Develop final accommodation plans for participants.
- Develop final event logistics plans to support project plans.
- Develop final immigration processes and protocols for participants.
- Develop final registration processes and protocols for events.
- Develop final transportation and parking plans for events.
- Ensure events follow local security, Workplace Safety and Health regulations.
- Lead negotiation with vendors to secure service contracts within event budget.
- Manage adjustments to event programmes to counter environmental issues and threats.
- Manage crowd control and evacuation plans with stakeholders such as venue operation department and security agencies.
- Manage escalated on-site issues.
- Manage execution of event logistics plans to support project plans.
- Manage participants' registrations to ensure timely and accurate registrations.
- Manage security threats during events.
- Manage takeover and handover of venues.
- Resolve escalated participants' enquiries regarding the events.
- Review incident summary reports to determine areas of improvement for event safety and security.
- Review vendors based on quotations obtained for provision of goods and services.
- Review vendors' project deliverables to ensure quality standards.
- Supervise volunteers deployment at the events.

**Salary**: ฿25,000.00 - ฿28,000.00 per month

**Job Number** 24090343

**Job Category** Rooms & Guest Services Operations

**Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Room Operations Team**
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

**Managing Property Rooms Operations Function(s)**
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, and Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.

**Managing and Monitoring Activities that Affect the Guest Experience**
- Understands the brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.

**Managing Profitability**
- Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.

**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service

**Industry**: Logistics
- ** Job Description**:

- Manage transportation operations > 10 locations and functions of multiple warehouse

to support warehouses, factory and sales distribution network covering the whole
Kingdom of Thailand
- Responsible for resource planning for product deliveries to customer locations within

the given limit of time and a result must effectively organize and manage a large team
of staff, drivers and vehicles.
- Develop transportation relationships with subcontractors to ensure high levels of

service, safety and compliance are adhered to while achieving the most efficient cost.
- Proactively create and monitor the transportation functions through developed or

created KPI’s to anticipate network supply service problems and engage directly with
key stakeholders to implement mitigation solutions.
- Implement systems, process, configurations and change/optimization projects in

accordance with plans. Participate in project definition, scoping and option analysis
activities for continuous improvement of the transport network.
- Maintain a safe work environment by establishing, following, and enforcing standards

and procedures, including activity coaching employees, 3PL personnel, contractors
and visitors to quickly address safety issues and concerns.
- Foster a professional, respectful and welcoming work environment, while maintaining

standards for personal and operational excellence.
- Direct and review Root Cause and Correction Action analysis of product shortages,

near misses and other system and process failures to ensure continuous improvement
and learning.
- Follow instructions, respond to management direction, take responsibility for own

actions, keep commitments; complete tasks on time or notify appropriate person with
an alternate plan and provide a high level of engagement and leadership for the
transport team.
- Ensure fleet maintenance team to Coordinate, schedule, and audit vehicle

maintenance repairs to include preventative, mechanical and electrical repair to
tractors, trucks, and trailers together with transport operations team.
- Ensure Driver trainer team to train existing / new driver following the Safety /

Company procedure and policy
- Ensure Transport KPI meet with Customer’s contractual and implement solution to

improve service level.
- ** Requirement**:

- Bachelor/Master Degree in Logistics, Business Administration or international trade
- 10 - 15 years incorporate logistics management
- Extensive knowledge of logistics business
- Excellent in figure analytical ability
- Strong leadership skill
- Negotiation skill
- Excellent communication skill
- Interpersonal skill
- ** English Level**: Level 3 - Business Level
- ** Other Language**: English
- ** Working Hour**: 08.30 ~ 16.30
- ** Holiday**: Sat and Sun
- Sometimes working on Saturday, if there's an urgent work *
- ** Benefit**:
- Commuting allowance(from home to office), gasoline, parking, shuttle bus
- Position allowance
- Perfect Attendance
- Communication allowance(cellphone)
- Language allowance
- Meal allowance
- Housing allowance
- Transportation expenses(for visiting clients)
- Cost of living allowance
- OT
- Provident fund
- Medical insurance
- Annual leave XXX days
- Fixed Bonus XX months(last year)
- Performance Bonus XX months(last year)
- Commission (around XXTHB per month)
- Incentive (around XXTHB per month)
- last year %
- once(twice) a year

We are urgently seeking for our vacancy job as below detail;

**Position**:
**Customs**
**Operations Manager, OFR**

(Based at SBMM Office, Soi Pattana Chonnabot 3, Lad Krabang)

**Key Responsibilities:

- **
- Lead customs activities both ocean import and ocean export, make sure of the daily operation has been complete and to avoid of any extra charge from any customs failure.
- Provide & set up customs knowledge with internal processes to ensure smooth operation of the increased volume and delivery of revenue growth and profit targets.
- Ensure all handling processes are in compliance with company policy and customs regulations to deliver maximum productivity against human resources.
- To provide of the skills and experience to improve of the efficiency operation and provide the appropriate solution with the customers.

**Qualification**:

- Bachelor Degree in Business Management, Logistics or and related field.
- At least 5-8 years experiences in Freight or Logistics.
- Strong in Customs Formality Process and Regulation.
- Good communicate in English both written and verbal.
- Good computer skill; MS Office.
- Knowledge of organizational effectiveness and operations management.
- Excellent communication skills.
- Strong Leadership skills.

Welcome! Please submit your resume and concerned documents for interview consideration.

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job Description**:

- Ensure effective and efficient operation at lowest cost, maximise our assets, also prevent unnecessary charges i.e. from TTs and others causes.
- Steer effective use of staff resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
- Secure the pre-conditions and follow up on compliance checks within the store i.e. sec check, Ikano audit, iCheck/WeCheck, facilities review, stock accuracy review, concept review, commercial review, Blue insurance audit, food safety audit, food operational audit. Ensuring the store is safe and secure and always in excellent shape for visitors, co-workers and that our property is safeguarded.
- Secure the roll out, comprehension, adherence and continuity of store Standard Operation Procedures.
- Implement and follow up on Service Level Agreements with supporting stores, within functions of the store and other stakeholders.
- Identify and secure business contingency plans to secure the continuity of the business during system failures.
- Proactively look at the store experience with customer eyes, identifying root causes of issues which impact negatively on store operations, establish and nurture collaboration with the shopping centre operation team,and use these insights to adapt routines and processes in order to improve the customer experience and operation efficiency.
- Secure a high level of competence amongst the co-workers using the right tools to enable a good meeting with the customers.
- Define, coordinate and improve workflows through a change process by bringing new initiatives that will enhance the current processes for efficiency, cost management for an overall positive customer experience.
- Lead the store Goods flow and work with the country Fulfilment team and Fullfilment store as well as the store commercial team to secure the highest goods availability, including customer order fulfilment, for customers at all times at the lowest possible cost.
- Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow-up. Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.

**Qualifications**:

- Passion to develop the IKEA business and values within a new store format.
- Highly collaborative with a strong sense of togetherness to achieve goals.
- Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
- You have a proven record of strong and successful leadership.
- Good overview of IKEA operations and understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service.
- Good stakeholder management and negotiation skills.
- Strong sense of urgency and result orientation.
- Logistic knowledge experience
- Experience of building management, cost management
- Excellent English skills for communication (listening, speaking, reading, and writing).

Additional Information

**Company description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job description**
- Ensure effective and efficient operation at lowest cost, maximise our assets, also prevent unnecessary charges i.e. from TTs and others causes.
- Steer effective use of staff resources through using productivity measurement to ensure we constantly evaluate and improve our staff planning.
- Secure the pre-conditions and follow up on compliance checks within the store i.e. sec check, Ikano audit, iCheck/WeCheck, facilities review, stock accuracy review, concept review, commercial review, Blue insurance audit, food safety audit, food operational audit. Ensuring the store is safe and secure and always in excellent shape for visitors, co-workers and that our property is safeguarded.
- Secure the roll out, comprehension, adherence and continuity of store Standard Operation Procedures.
- Implement and follow up on Service Level Agreements with supporting stores, within functions of the store and other stakeholders.
- Identify and secure business contingency plans to secure the continuity of the business during system failures.
- Proactively look at the store experience with customer eyes, identifying root causes of issues which impact negatively on store operations, establish and nurture collaboration with the shopping centre operation team,and use these insights to adapt routines and processes in order to improve the customer experience and operation efficiency.
- Secure a high level of competence amongst the co-workers using the right tools to enable a good meeting with the customers.
- Define, coordinate and improve workflows through a change process by bringing new initiatives that will enhance the current processes for efficiency, cost management for an overall positive customer experience.
- Lead the store Goods flow and work with the country Fulfilment team and Fullfilment store as well as the store commercial team to secure the highest goods availability, including customer order fulfilment, for customers at all times at the lowest possible cost.
- Secure incidents are properly reported in the incident reported tool and to insurance companies, when applicable. Ensuring proper documentation and follow-up. Accountable for investigation of internal and external incidents and recommending resolution and revision of routines as necessary.

**Qualification**
- Passion to develop the IKEA business and values within a new store format.
- Highly collaborative with a strong sense of togetherness to achieve goals.
- Passion for developing people as well as growing personal competence and using this to benefit the IKEA organisation.
- You have a proven record of strong and successful leadership.
- Good overview of IKEA operations and understanding of all aspects of the IKEA multichannel shopping experience at the various touch points in order to deliver a high level of service.
- Good stakeholder management and negotiation skills.
- Strong sense of urgency and result orientation.
- Logistic knowledge experience
- Experience of building management, cost management
- Excellent English skills for communication (listening, speaking, reading, and writing).

**More Information

**POSITION SNAPSHOT**

Location: Bangkok
Company: Nestlé
Business Unit/Division: Nespresso
Full-time
Bachelor Degree in Business Administration (MBA) or other related fields
4+ years of experience in eCommerce platforms management
Strong Thai & English communication skill is a must

**A DAY IN THE LIFE **
- Act as the eCommerce representative in all global and local projects' definition and planning initiatives to ensure the efficacy and consistency of all experiences delivered on digital boutiques.
- Ensure full alignment and effective activity planning with the identified eCommerce stakeholders in all relevant market's teams. With CRC to anticipate customers' requests peaks, customer complaints and assistance management, with Supply Chain to ensure precise demand planning and with Finance for matters related to online payments and fraud management.
- Manage the eCommerce Merchandising Coordinators and plan their activities according to the defined OP and OMP
- Ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages
- Coordinate the definitions and integration of all customer journeys, product launches and digital campaigns into the content management system (copy, visuals, banners,.) for both global and local campaigns.
- Manage the eCommerce Project Porfolio and cascade actions to the eCommerce Merchandising coordinators, ensuring proper project management to cover in time and quality all project's aspects, from pre-alignment with HQ counterparts and effort pre-assessment to local set-up, test, final publishing and post-mortem analysis.
- Define, Plan & Activate eMerchandising activities through cross-sell, up-sell & eCRM possible strategies
- Works with all other departments to define and plan their projects that have an online dimension.
- Manage and plan resources according to required Market Acceptance Tests (both front-end and back-end) in coordination with local IS stakeholders for all digital boutiques as per OP plan.

**ARE YOU A FIT?**
- Bachelor or Master's Degree in Business Administration (MBA) or other related fields
- At least 4 years experience in webmastering / eCommerce platforms management (including mobile).
- Project Management (PM Certification a plus) and strong commercial acumen
- Strong experience in Website running (Content Management, Merchandising, A/B testing & personalization)
- Experience in SEO optimization a plus.
- Good Knowledge of Web Analytics
- Understanding of the online acquisition activities and their impact on eCommerce sites.
- Previous CRM experience is a plus
- Knowledge in HTML, CSS, Javascript, experience across multiple CMS & photoshop tools
- Proven experience in working and influencing people, teams/functions not in direct reporting line.
- Google Analytics Certification is a plus