11 Technology Specialist jobs in Thailand

Security Technology Sales Specialist

Bangkok, Bangkok NTT America, Inc.

Posted 23 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Security Technology Sales Specialist at NTT DATA, you'll play a key role in securing new business and advancing our security solutions. Your focus will be on pursuing and landing qualified leads and identifying new opportunities within existing accounts. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base. You'll present tailored solutions, value propositions, and revenue models to address our clients' specific needs.
Your role will involve directly interacting with clients at various levels and collaborating with internal subject matter experts. By working closely with Client Managers, you'll engage in meaningful conversations, support the pre-sales process, and help design the best security solutions for our clients.
You'll be responsible for maintaining subject matter expertise in the security technology domain and using this knowledge to support sales closures. You'll stay informed about the competitive landscape, market pricing, and strategies to penetrate new markets. Additionally, this role requires you to develop and maintain strong relationships with technology vendors to enrich our solutions.
Leading client workshops and presentations will be part of your day, where you'll articulate security deliverables to meet client requirements. Building and nurturing relationships with multiple stakeholders will be essential to secure deals and achieve your sales targets. Your ability to personalize solutions based on client needs will drive your success.
You'll work collaboratively with sales teams to close deals, develop clear account plans, and identify client risks. Your efforts will align with a shared goal of growth, using structured sales methodologies and tools to drive the sales process and achieve outstanding results.
**To thrive in this role, you need to have:**
+ Extensive understanding of security principles, concepts, and technologies, including knowledge of NIST CSF, ISO 27001, and cybersecurity solutions.
+ A proven track record in achieving and exceeding sales and financial goals.
+ Skill in delivering engaging sales presentations and elevator pitches.
+ Meticulousness in maintaining up-to-date, accurate sales forecasts and close plans.
+ Experience in a team-selling approach and knowledge of competitors and competing sales strategies.
+ Strong negotiation skills to craft solutions beneficial to customers, partners, and our organization.
+ The ability to develop and maintain meaningful customer relationships up to the C-level.
+ A client-centric mindset with the capability to understand customer problems and find best-fit solutions.
+ Flexibility and adaptability to meet urgent deadlines and short missions.
+ A bachelor's degree or equivalent in a technical or sales field or related area.
+ Industry/Vendor sales certifications required.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.

Security Technology Sales Specialist

Bangkok, Bangkok NTT America, Inc.

Posted 26 days ago

Job Viewed

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Security Technology Sales Specialist at NTT DATA, you'll play a key role in securing new business and advancing our security solutions. Your focus will be on pursuing and landing qualified leads and identifying new opportunities within existing accounts. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base. You'll present tailored solutions, value propositions, and revenue models to address our clients' specific needs.
Your role will involve directly interacting with clients at various levels and collaborating with internal subject matter experts. By working closely with Client Managers, you'll engage in meaningful conversations, support the pre-sales process, and help design the best security solutions for our clients.
You'll be responsible for maintaining subject matter expertise in the security technology domain and using this knowledge to support sales closures. You'll stay informed about the competitive landscape, market pricing, and strategies to penetrate new markets. Additionally, this role requires you to develop and maintain strong relationships with technology vendors to enrich our solutions.
Leading client workshops and presentations will be part of your day, where you'll articulate security deliverables to meet client requirements. Building and nurturing relationships with multiple stakeholders will be essential to secure deals and achieve your sales targets. Your ability to personalize solutions based on client needs will drive your success.
You'll work collaboratively with sales teams to close deals, develop clear account plans, and identify client risks. Your efforts will align with a shared goal of growth, using structured sales methodologies and tools to drive the sales process and achieve outstanding results.
**To thrive in this role, you need to have:**
+ Extensive understanding of security principles, concepts, and technologies, including knowledge of NIST CSF, ISO 27001, and cybersecurity solutions.
+ A proven track record in achieving and exceeding sales and financial goals.
+ Skill in delivering engaging sales presentations and elevator pitches.
+ Meticulousness in maintaining up-to-date, accurate sales forecasts and close plans.
+ Experience in a team-selling approach and knowledge of competitors and competing sales strategies.
+ Strong negotiation skills to craft solutions beneficial to customers, partners, and our organization.
+ The ability to develop and maintain meaningful customer relationships up to the C-level.
+ A client-centric mindset with the capability to understand customer problems and find best-fit solutions.
+ Flexibility and adaptability to meet urgent deadlines and short missions.
+ A bachelor's degree or equivalent in a technical or sales field or related area.
+ Industry/Vendor sales certifications required.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.

Data Centre Technology Sales Specialist

Bangkok, Bangkok NTT America, Inc.

Posted 26 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a DATA Center Technology Sales Specialist at NTT DATA, you'll be on the front line, driving our growth by identifying new opportunities and presenting client-centric DATA center solutions. You'll work hand-in-hand with the Client Management team to pursue and land qualified leads, ensuring our clients understand the value propositions, partner configurations, and cost structures that meet their unique needs. As a Sales Specialist, you are also responsible for generating your own pipeline and opportunities within your assigned client base.
A large part of your day will involve engaging with clients at various levels, from key stakeholders to senior leadership, to uncover and address their business challenges. You'll collaborate with internal subject matter experts and pre-sales architects to design the best solutions, delivering compelling presentations and conducting workshops that showcase our offerings. You'll also navigate through technological conceptual challenges and ensure our solutions are both current and competitive.
Developing strong, collaborative relationships is key. You'll spend time building and nurturing relationships with existing accounts while strategically penetrating new markets. By maintaining a deep understanding of our solutions and those of our technology partners, you'll tailor recommendations to align perfectly with client needs. You'll also drive the sales process by preparing and executing comprehensive account and opportunity plans, ensuring you meet or exceed your sales targets.
Your expertise doesn't stop at selling; you'll support the wider territory sales plan and contribute to our go-to-market strategy. You'll address client risks, using your business acumen to provide insights that safeguard our clients' credibility, and ensure all work and proposals are tracked and managed efficiently. Keeping an eye on the competitive landscape and adapting quickly to new missions or urgent deadlines will be part of your dynamic role at NTT DATA.
**To thrive in this role, you need to have:**
+ Proven success in achieving and exceeding sales and financial goals in a technology or services environment.
+ Proficiency in delivering engaging sales presentations and using a team-selling approach.
+ In-depth understanding of IT managed services and competitive sales strategies.
+ Strong negotiation skills to craft beneficial solutions for customers, partners, and the organization.
+ Attention to detail in maintaining accurate sales forecasts and close plans.
+ Extensive experience in selling complex DATA center technology solutions and services to senior-level clients.
+ Strong ability to develop and encourage meaningful customer relationships up to senior leadership levels.
+ Client-centric approach with a knack for identifying customer problems and crafting best-fit solutions.
+ Flexibility to adapt quickly to new challenges and urgent deadlines.
+ Bachelor's degree in information technology/systems, sales, or a related field.
+ Industry/Vendor sales certifications required.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.

Technology Solutions Business Lead

Bangkok, Bangkok NTT America, Inc.

Posted 5 days ago

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Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Senior Director, Go-to-Market (GTM) is a leadership role, responsible for providing leadership, ideation and metric driven strategic direction for commercialization and go-to-market plans for the assigned portfolio of products, including development of comprehensive launch strategies, campaigns and processes that execute against business goals to effectively reach our target audiences and customer segments.
This role collaborates with senior leaders and takes responsibility for creating business value for clients through the company's portfolio and the successful execution of the strategy within their product portfolio or assigned geography.
The Senior Director, Go-to-Market (GTM) oversees a sales team and drives a collaborative and innovative team culture focused on strategic and operational excellence.
**Key responsibilities:**
+ Provides leadership and oversight for annual overall strategic Go-to-Market (GTM) plan in the assigned geography and/or portfolio of products.
+ Ensures go-to-market strategies for product launches and marketing programs are consistently implemented across customer segments at national, regional, and local levels.
+ Ensures the implementation and execute the translation of Go-to-Market (GTM) strategies and plans into a detailed marketing plan with clear tactics and accountabilities assigned across the core GTM team within area of responsibility.
+ Drives the translation of consumer needs into product requirements working with product management and development teams.
+ Acts as the evangelist and subject matter expert on go-to-market strategy and process in support of product launches, including planning and executing core product and new ventures product launches and merger or acquisition integration.
+ Manages customer expectations and coordinates release and installation of marketing and promotional activities at product launch.
+ Enhances product definition and positioning using competitive information, market and product analysis.
+ Drives the execution of the marketing activities for a portfolio of complex products/services through their full life cycle.
+ Develops and implements a process of go-to-market strategy and tactical execution for product launches, in collaboration with various functional areas.
+ Leads complex projects from start to finish, including timeline development, identification of cross-functional dependencies, identification of key milestones and anticipation of challenges.
+ Develops and deploys a GTM framework that provides a commercial blueprint for propositions launches.
+ Drives and facilitates market research approach, methodology and integration of findings into product marketing department driving organization's go-to-market approach.
+ Ensures the identification of opportunities to ensure customer satisfaction and retention levels are maintained at optimum levels.
+ Participates in and conduct regular business reviews to ensure compliance and governance in relation to contracted agreements with partners and alliances.
+ Manages presales opportunities and implementation of the identified projects.
+ Develops and manages the implementation of policies and procedures and operating plans aligned to global strategy that will enable the achievement of the overall GTM strategy.
+ Manage a team of managers and/or individual contributors and ensure performance goals are constantly reviewed and achieved.
+ Supports leadership in developing and executing against long-term strategic plans.
**To thrive in this role, you need to have:**
+ Strategic vision and solid execution skills.
+ Significantly vast knowledge of the business and products and services offerings.
+ Significantly vast knowledge of strategy development, market planning, scenario planning, and market modelling.
+ A combination of visionary, strategic, and pragmatic skills, encompassing both strong strategic product marketing abilities and hands-on tactical involvement.
+ Ability to develop process and implement go to market strategies through results-oriented integrated marketing programs and promotions.
+ Responsive, professional persona; establishing relationships through demonstrated ability to build trust.
+ Ability to lead and build collaborative teams through strong coaching and mentoring skills with a strong sense of accountability.
+ Ability to conduct business with a high level of ethical standards and integrity.
+ Demonstrated excellence in strategic and organizational planning, time management, and organizational skills.
+ Significantly vast drive for results through solution-oriented decision-making and customer focus.
+ Ability to manage expectations of customers with resourcefulness and composure.
+ A "can do" solution-oriented and professional demeanor that allows you to respond strategically and thoughtfully while meeting the demands of a fast-paced work environment.
+ Patience in driving change and navigating successfully within many functional areas of the business.
**Academic qualifications and certifications:**
+ Bachelor's degree in business or marketing or a related field.
+ Advanced degree such as an MBA is highly advantageous.
**Required experience:**
+ Significantly vast relevant product marketing experience with increasing responsibility of which a significant amount of this experience should include work in an IT services environment, with a successful track record of creating GTM strategies to maintain sustained competitive advantage.
+ Significantly vast experience in dealing with complexity at a global level, across multiple channels, across multiple lines of business, with regard to multiple competitors and partners, and broadly with the market as a whole.
+ Significantly vast experience in a senior product or solutions marketing leadership role, preferably in a business-to-business company growing revenues.
+ Significantly vast experience crafting product marketing solutions to vertical markets.
+ Significantly vast experience leading and managing a sales function, preferably within a global technology services organization.
+ Significantly vast related corporate, market, and business strategy experience with thorough knowledge of relevant industries.
+ Significantly vast management and business experience across functional areas and a proven track record in crafting compelling positioning and thought leadership content.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.

Chemist - Technical Support

Bangkok Synthetics

Posted today

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Job Description

**Location : Map Ta Phut, Rayong (NBL - Site 2)**

**Job Highlights**:
- Polymer Science / Chemistry
Technical Support
Latex Compound, Glove Dipping

Conduct PDCA to go forward smoothly and complete on schedule/ Good idea for improve quality of existing product and also to develop a new product. Support the technical data to customer / solve the customer's problem / understand customer requirement/market trend and can transfer to technical improvement as the customer needed.

**Responsibilities**
- Technical problem-solving at customer place and conduct in-house experiment to improve product upon the customer.
- Have the good problem-solving capability to improve the quality of the existing product as well as to develop a new product.
- Support technical/marketing information as customer request ( and conduct experiment if necessary) and understand customer requirement/market.
- Plan, check, control all related experiments and processes with safety awareness to let PDCA go forward smoothly and complete on schedule.
- Collect, conclude and analyze results to let PDCA go well and report/discuss with Technical support and Development Division Manager complete on schedule.

**Qualifications**
- Bachelor's / Master's degree in Chemistry / Polymer Science and technology-related field.
- Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
- Good command in English : Toeic score 550 and above
- Background in Latex, Compound, and Glove dipping.
- Strong problem solving, technical skills.
- Strong English in written and verbal communication.
- Communicate customer and prospect product pain points to appropriate departments.
- Handle technical specifications to serve customer requirements.
- Able to travel to upcountry.
This advertiser has chosen not to accept applicants from your region.

Facilities Technical Support 1

Laem Chabang Celestica

Posted 26 days ago

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Job Description

Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
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Technical Support & Success Manager

Bangkok, Bangkok Amity

Posted today

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Job Description

**Join AmityEko!**

Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.

Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.

**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!

**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.

**Your day-to-day responsibilities**:

- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients' messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients' status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients' launch

**Your ideal profile**:

- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:

- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed

**What's in it for you**:
**Not ready to apply?**

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Service Network and Technical Support

Bangkok, Bangkok Stanley Black and Decker

Posted 5 days ago

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Job Description

**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
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Technical Support (Application Support) - True Money

Bangkok, Bangkok Ascend Group

Posted today

Job Viewed

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Job Description

Job Description:

- Continuously improve work scope and reduce manual work.
- Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
- Key member of the incident response team.

**Requirements**:

- A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
- Require strong technical, analytical, interpersonal and organizational skills.
- Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
- 3 - 5 years of relevant work experience.
- Self-motivated and self-learning and able to work in a fast-paced work environment with mínimal supervision.
- Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
- Excellent service mind and good customer service skills.
- Able to work under pressure.
- Good command of spoken and written Thai and English.
- Experience with a broad mix of technologies, including a strong subset of:

- Familiarity with Linux and Unix operating systems.
- Basic understanding with SQL, API, Database, Networking, AWS, Prometheus, Grafana, Jenkins or RunDeck.
- Understanding the Financial terminology (especially Loan) is preferred.

Please note this role adopts on-call support during non-business hours and weekends on a rotation basis.
This advertiser has chosen not to accept applicants from your region.

Technical Support (Application Support) - True Money

Bangkok, Bangkok Ascend Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Description:

- Continuously improve work scope and reduce manual work.
- Coordinate with other technical teams (service & infrastructure teams, software development, and 3rd-party vendors) in troubleshooting and resolving issues.
- Key member of the incident response team.

**Requirements**:

- A positive, can-do attitude, that naturally expresses a high degree of empathy to others.
- Require strong technical, analytical, interpersonal and organizational skills.
- Bachelor’s Degree in Computer Science or equivalent work experience. We are more interested in passion for technology and what you are capable of, than we are in academic qualification.
- 3 - 5 years of relevant work experience.
- Self-motivated and self-learning and able to work in a fast-paced work environment with mínimal supervision.
- Good interpersonal communication, high responsibility, enthusiastic to explore new technologies.
- Excellent service mind and good customer service skills.
- Able to work under pressure.
- Good command of spoken and written Thai and English.
- Experience with a broad mix of technologies, including a strong subset of:

- Familiarity with Linux and Unix operating systems.
- Basic understanding with SQL, API, Database, Networking, AWS, Prometheus, Grafana, Jenkins or RunDeck.
- Understanding the Financial terminology (especially Loan) is preferred.

Please note this role adopts on-call support during non-business hours and weekends on a rotation basis.
This advertiser has chosen not to accept applicants from your region.
 

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