16 Jobs in Chiang Rai

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Information Systems Manager is responsible for the implementation of Information Technology (IT) in the hotel in accordance with Hilton's IT strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and the Regional Information Systems Manager.
**What will I be doing?**
As the Information Systems Manager, you will be responsible for performing the following tasks to the highest standards:
- Maximize and protect hotel profitability through the leverage of IT, training and operational best practices.
- Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.
- Identify and propose opportunities to augment revenue.
- Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly.
- Responsible for the management and control of all IT expense according to an agreed plan.
- Ensure a business continuity plan is established and tested for all parts of the business.
- Ensure the highest possible IT service is provided to the agreed standards and best practices.
- Work with Business Management to expedite access and better utilization of information.
- Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria.
- Ensure guest IT queries are managed to defined standards with minimal risks.
- Ensure brand standards are communicated and maintained for Guest and Business Service.
- Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
- Consistently promote the brand and encourage the use of the brand by IT suppliers.
- Ensure IT resources are maintained in the hotel to support the commercial & business needs.
- Identify and ensure all hotel data has ownership and accountability within the organization.
- Ensure a successor is identified and trained to the standard.
- Provide IT support to other Hilton hotels when required.
- Cross train other hotel IT personnel to provide cover.
- Manage and monitor local vendors and / or local representatives of global / area vendors.
- Ensure that hotel data is secured and in line with stated standards and best practices.
- Ensure access control is in line with stated standards and best practices.
- Ensure regular self-evaluations of IT practices are completed and communicated.
- Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety.
- Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
- Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT Management.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Manage local implementation projects.
- The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
- Carry out any other reasonable duties and responsibilities.
**What are we looking for?**
An Information Systems Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University degree, majoring in IT, with relevant certificate(s).
- At least 2 years of experience in the same position in the hospitality industry.
- Proficient in Microsoft Office applications
- Good communication and interpersonal skills.
- Proficient in English and Chinese to meet business needs.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Data and Information Management_
**Title:** _Information System Manager_
**Location:** _null_
**Requisition ID:** _HOT0BPWQ_
**EOE/AA/Disabled/Veterans**

**Additional Information** Thai Nationality Only
**Job Number** 25107913
**Job Category** Housekeeping & Laundry
**Location** Le Meridien Chiang Rai Resort Thailand, 221 / 2 Moo 20 Kwaewai Road, Chiang Rai, Thailand, Thailand, 57000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to verify adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Verifies all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
- Schedules employees to business demands and for tracks employee time and attendance.
- Verifies employees understand expectations and parameters.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Verifies employee recognition is taking place on all shifts.
- Participates in an on-going employee recognition program.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Understands the brand's service culture.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
**Duties and Responsibilities**
· Implement medical education programs that are aligned with the country's strategic priorities, in consultation with ZBI Manager.
· Manage and administer all MedEd event requests in compliance with company policies and processes.
· Plan and execute related program logistics and arrangements.
· Complete pre- and post-event documentations and evaluation reports (e.g. invitation letters, event workbook approvals, evaluation forms and post course reports).
· Partner effectively with internal stakeholders (such as Legal, Compliance, Marketing, Sales, Finance, and MedEd staff from the other countries/ regions) for training needs.
· Develop and manage local faculty and association relationships.
· Collaborate with external customers (Healthcare Professionals, vendors and suppliers, medical and academic institutions) on all MedEd-related matters.
· Manage allocated budgets and contribute to effective resource management.
· Provide support for Regional ZBI courses, when required.
· Other MedEd projects and programs that may be assigned from time to time.
*Individual percents should be greater than or equal to 5%.
**What Makes You Stand Out**
· Excellent communication skills in **English and Thai(native)** , both oral and written, and interpersonal skills are required to interact in a diverse, challenging environment.
· Ability to build strong relationships with medical/healthcare professionals from various institutions and healthcare systems.
· Proficiencies in MS Office suite, online event management applications and basic multi-media techniques and platforms is expected.
· Able to work effectively with multi-level stakeholders in a matrix environment.
· Detail-oriented with strong project management skills and ability to manage competing priorities.
· Available to work a flexible schedule, including weekends and evenings as needed.
**Your Background**
· Tertiary education with at least 5 years of relevant experiences in events organization and administration preferably in the healthcare industry.
· Knowledge of general principles and standard practices of medical education planning and administration.
· Demonstrated ability to successfully manage various types of educational events and modality.
**Travel Expectations**
Approximately 30-40%
EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
**Job Summary**
The sales representative (or sales rep) is responsible for overseeing the sale of products and/or services from beginning to end. This individual is the direct point of contact with a customer and in charge of ensuring a hospital and/or customer's needs and expectations are met. A sales representative must know our product or service inside and out and guide hospital, surgeon or customers through the purchase process efficiently and satisfactorily. And conduct all activities according to local law and company policies.
**Principal Duties and Responsibilities**
Territory business planning and deliver results
+ Develop sales plan at account level to capture the business opportunities by territories and accounts
+ Meeting planned sales & KPI goals
Sales Execution
+ Execute the sales activities independently according to the plan & follow up on work results.
+ Proactively pursue sales opportunities and gain market share at accounts and customer level
+ Possess and keep updated on product knowledge and surgical skill
+ Demonstrate/present on products, attend/set up at relevant activities and, where required
Building Customer Bases
+ Meet with potential clients and grow long-lasting relationships by understanding their needs
+ Solve problems for clients and customers by developing innovative and tailored sales solutions
+ Work with internal departments to engage customers
+ Develop a plan to reactivate the lost accounts/ customers
+ Meet with potential clients and grow long-lasting relationships by understanding their needs
+ Solve problems for clients and customers by developing innovative and tailored sales solutions
+ Work with internal departments to engage customers
+ Develop a plan to reactivate the lost accounts/ customers
Training and Development
+ Sustains product and technical knowledge as required in ZB training curriculum
+ Complete all internal assigned trainings including compliance trainings
_This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"._
**What Makes You Stand Out**
- Demand for Results - Driving Quality Results, Managing Processes/ Projects
- Passion to Win - Strategic Thinking
- Connecting with People - Cross-Boundary Teamwork
- Connecting with People - Interpersonal/ Intercultural Impact
- Customer and Market Intensity- Industry Know How
- Relentless Pursuit of Knowledge - Continuous Learning
- Relentless Pursuit of Knowledge - Details and In-Depth Analysis
- Medical Devices Technical Competencies
- Other functional competencies - Negotiation skills, Influencing skills
**Your Background**
? University degree
? 2-5 years of experience in medical device sales - Orthopedics, Capital, Equipment, Diagnostic is preferred
? Previous operating theatre experience is preferred
? Demonstrated sales abilities & a track record of successful selling to the medical profession
? Business travel mainly domestically. Travelling outside business hours or over the weekends would be infrequent.
EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**What You Can Expect**
**Job Summary**
The sales representative (or sales rep) is responsible for overseeing the sale of products and/or services from beginning to end. This individual is the direct point of contact with a customer and in charge of ensuring a hospital and/or customer's needs and expectations are met. A sales representative must know our product or service inside and out and guide hospital, surgeon or customers through the purchase process efficiently and satisfactorily. And conduct all activities according to local law and company policies.
**Principal Duties and Responsibilities**
Territory business planning and deliver results
- Develop sales plan at account level to capture the business opportunities by territories and accounts
- Meeting planned sales & KPI goals
Sales Execution
- Execute the sales activities independently according to the plan & follow up on work results.
- Proactively pursue sales opportunities and gain market share at accounts and customer level
- Possess and keep updated on product knowledge and surgical skill
- Demonstrate/present on products, attend/set up at relevant activities and, where required
Building Customer Bases
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Solve problems for clients and customers by developing innovative and tailored sales solutions
- Work with internal departments to engage customers
- Develop a plan to reactivate the lost accounts/ customers
- Be a brand ambassador and reflect company values at all times
Tracking and Responding to competition
- Keep tracking on competition and proactively seek support to compete at accounts/ customer levelManaging the Sales Process and Surgical operation
- Ensure all selling processes are completed as per the "Mark Use to Payment Process"
- Follow through the Surgery case setting requirement.
Perform cross check of the completeness of instruments/ implants prior surgeries
- Attend surgical cases, meeting Operation KPI
- Support the review of Instruments/ implants consignment
- Execute all activities according to local law and company policies
Training and Development
- Sustains product and technical knowledge as required in ZB training curriculum
- Complete all internal assigned trainings including compliance trainings
_This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions"._
**What Makes You Stand Out**
- Demand for Results - Driving Quality Results, Managing Processes/ Projects
- Passion to Win - Strategic Thinking
- Connecting with People - Cross-Boundary Teamwork
- Connecting with People - Interpersonal/ Intercultural Impact
- Customer and Market Intensity- Industry Know How
- Relentless Pursuit of Knowledge - Continuous Learning
- Relentless Pursuit of Knowledge - Details and In-Depth Analysis
- Medical Devices Technical Competencies
- Other functional competencies - Negotiation skills, Influencing skills
**Your Background**
? University degree
? 2-5 years of experience in medical device sales - Orthopedics, Capital, Equipment, Diagnostic is preferred
? Previous operating theatre experience is preferred
? Demonstrated sales abilities & a track record of successful selling to the medical profession
? Business travel
EOE/M/F/Vet/Disability

**Additional Information**
**Job Number** 25088499
**Job Category** Food and Beverage & Culinary
**Location** Le Meridien Chiang Rai Resort Thailand, 221 / 2 Moo 20 Kwaewai Road, Chiang Rai, Thailand, Thailand, 57000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

An Assistant Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
**What will I be doing?**
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Maximise occupancy levels by reviewing and revising revenue strategies
+ Work with the Sales and Events Teams to maximise corporate and group rates
+ Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
+ Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
+ Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
+ Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
+ Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
+ Assist in the recruiting, managing, training and developing of the Team
+ Participate in the organisation of hotel promotional activities
**What are we looking for?**
An Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience with reservations in the hotel/leisure sector
+ Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
+ Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
+ Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
+ Excellent organisation and planning skills
+ Accountable and resilient
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
+ Relevant degree, in a business discipline, from an academic institution
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Assistant Reservations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BPWP_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Director of Food & Beverage, under the general guidance and supervision of the Director of Operations and within limits of established Hilton hotel policies and procedure, and the Food & Beverage Manual, he / she will be fully responsible to establish all operation procedures. This role will take the necessary actions to guide managers in all activities and staff of the concerned department, establishing and maintaining the highest level of quality, training, motivation, etc., according to established guidelines.
**What will I be doing?**
As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:
- Determine operational policies and standards on all Food & Beverage matters at hotel level.
- Establish standards of Food & Beverage sales, trends and inventories.
- Recommend changes or innovations in policies, procedures and equipment.
- Confer with the Management on reports, forecast budgets, policies and future planning.
- Review price, sources of supply, Food & Beverage sales, trends and inventories.
- Ensure top quality food and service to have complete guest satisfaction.
- Inform the Management on sales, submit monthly financial statements and comments on the operation.
- Ensure that goals are achieved as outlined in the profit budget.
- Ensure that maximum departmental profit is achieved.
- Ensure that the department operates within the budget.
- Ensure that all licenses for the entire department is approved and available.
- Oversee all supplies and services engaged by the department.
- Meet purveyors to learn of new products or methods.
- Ensure that training programs are available.
- Ensure that all employees are trained to Hilton international standards.
- Review departmental programs to ensure development of future departmental heads.
- Review regular career paths with the General Manager and Director of Operations.
- Ensure that the staff is highly disciplined, motivated, friendly and well mannered.
- Ensure awareness of trends, practices and equipment in food and beverage preparation and service.
- Aware of what the competition is doing the make sure price comparisons are up to date at all times.
- Maintain the highest standard of personal professional image, conduct, knowledge and skills related to your job responsibilities.
- Establish and maintain effective employee relations at all times.
- Maintain professional business confidentiality.
- Participate in or execute any other tasks that may be assigned by the Management within the scope of the company's business.
- Perform any other duties as assigned by the General Manager / Director of Operations
- Ensure that Food & Beverage mission is established and instilled in all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.
- Good command in English, both verbal and written to meet business needs.
- Working knowledge of mathematics.
- Familiar with computer systems.
- Relevant knowledge of food and beverage.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to walk, stand, and /or bend continuously to perform essential job functions.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Director of Food & Beverage_
**Location:** _null_
**Requisition ID:** _HOT0BPWA_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. He / she will achieve these through the key strategies of planning, controlling, organizing and marketing.
**What will I be doing?**
As the Assistant Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:
- Listen and respond spontaneously to questions asked by guests, team members and suppliers.
- Find an immediate solution to precise and simple problems.
- Know how to improvise during an emergency.
- Learn lessons from difficult experiences to be proactive in area of competence.
- A peacemaker who does everything to anticipate and respond to guest needs, arbitrate divergent interests and guarantee a friendly environment.
- Respect the procedures, is punctual, has a good personal appearance and accomplishes tasks with precision.
- Trustworthy and monitors the quality of personal work, taking responsibility for it.
- Ensure that rules and procedures are respected, advising the people involved in any situation which could result in a lack of quality / security.
- Open and asks for advice from others, conscious of his role in creating a good team image.
- A team player who demonstrates flexibility in adapting to team constraints.
- Respect others and their cultures, encouraging consensus building.
- Open to ideas of others, receptive to those ideas and able to adapt an established way of working.
- Enthusiastically propose and implement creative solutions in area of responsibility in order to stay ahead of the game.
- Understand relevant OH&S legislations and their implications on the operation of the department and communicate to the team their responsibilities within OH&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Understand and know how to anticipate the needs of guests, getting feedback from guests.
- Agree to and implement actions to make improvements to customer service.
- Positively deal with and learning from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
- Uncover the major causes of satisfaction and dissatisfaction, ensuring that the information is communicated to the appropriate parties further up the hierarchy.
- Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
- Have detailed knowledge of departmental standards, explain these standards to the team and assess team members' performance against these standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow-through with improvements identified.
- Plan, prioritize, organize and control the day-to-day operation.
- Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the atrium, ensuring direct liaison with Group Leaders upon arrival.
- Describe, assign and delegate duties and authority for the operation of the restaurant at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Manage the departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Maintain in-depth technical knowledge and skills required for the job.
- Participate in future menu changes with the F&B Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.
- Attend and participate in regular F&B, operational and roster meetings.
- Assist the F&B Manager with the preparation of events brochures and outlet promotions.
- Identify, communicate and act on potential sales leads.
- Create an environment where "everyone sells".
- Set higher objectives than in the past, for self and the team, improving actions taken in order to create more sales.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Complete regular financial and operating reports, as required or requested by the F&B Manager.
- Forecast potential revenues and costs.
- Following company's control procedures, controlling costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain the leave plans for the department.
- Understand the goals of the hotel and the department's role in achieving it.
- Communicate to the team key information concerning the strategy of the company.
- Keep the team up to date on departmental, hotel and company activities through regular communication, meetings and memos, including special events and promotions in the restaurant.
- Understand the quantity and quality of people needed to operate the department.
- Carry out selection interviews and make effective recruitment decisions.
- Ensure that new recruits have all relevant information before commencing employment.
- Ensure that standards training, and assessments are carried out.
- Regularly review individual and team performance against objectives and provide feedback.
- Develop and implement department training plans to meet business needs.
- Review and evaluate all training activities.
- Assign projects and missions to facilitate personal development and that of the team.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Assistant Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years in a managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences.
- Strong F&B and Conference & Banqueting operations knowledge and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Able to work under pressure and deal with stressful situations during busy periods.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Assistant Food & Beverage Manager_
**Location:** _null_
**Requisition ID:** _HOT0BPWB_
**EOE/AA/Disabled/Veterans**