20 Jobs in Chiang Rai

**Additional Information** Thai Nationality Only
**Job Number** 25107913
**Job Category** Housekeeping & Laundry
**Location** Le Meridien Chiang Rai Resort Thailand, 221 / 2 Moo 20 Kwaewai Road, Chiang Rai, Thailand, Thailand, 57000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
- Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspects guestrooms on a daily basis.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to verify adequate supplies.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Verifies all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to verify understanding.
- Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
- Schedules employees to business demands and for tracks employee time and attendance.
- Verifies employees understand expectations and parameters.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
- Observes service behaviors of employees and provides feedback to individuals.
- Verifies employee recognition is taking place on all shifts.
- Participates in an on-going employee recognition program.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Celebrates successes and publicly recognizes the contributions of team members.
**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Understands the brand's service culture.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information** Thai Nationality Only
**Job Number** 25120939
**Job Category** Food and Beverage & Culinary
**Location** Le Meridien Chiang Rai Resort Thailand, 221 / 2 Moo 20 Kwaewai Road, Chiang Rai, Thailand, Thailand, 57000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We're looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
**What will I be doing?**
As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
+ Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
+ Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
+ Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
+ Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
+ Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
+ Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
+ Maintain good communication and working relationships with all hotel departments
+ Monitor staffing levels to meet cover business demands
+ Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
+ Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
+ Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous supervisory experience in Front Office within the hotel/leisure/retail
+ High level of IT proficiency
+ High level of commercial awareness and sales capabilities
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Excellent grooming standards
+ Flexibility to respond to a variety of work situations
+ Ability to work on your own and as part of a team
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Assistant Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BSS8_
**EOE/AA/Disabled/Veterans**

An Assistant Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
**What will I be doing?**
As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Maximise occupancy levels by reviewing and revising revenue strategies
+ Work with the Sales and Events Teams to maximise corporate and group rates
+ Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
+ Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
+ Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
+ Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
+ Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
+ Assist in the recruiting, managing, training and developing of the Team
+ Participate in the organisation of hotel promotional activities
**What are we looking for?**
An Assistant Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience with reservations in the hotel/leisure sector
+ Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
+ Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
+ Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
+ Excellent organisation and planning skills
+ Accountable and resilient
+ Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of the hotel property management systems
+ Previous experience in the same or similar role
+ Relevant degree, in a business discipline, from an academic institution
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Assistant Reservations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BPWP_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Director of Food & Beverage, under the general guidance and supervision of the Director of Operations and within limits of established Hilton hotel policies and procedure, and the Food & Beverage Manual, he / she will be fully responsible to establish all operation procedures. This role will take the necessary actions to guide managers in all activities and staff of the concerned department, establishing and maintaining the highest level of quality, training, motivation, etc., according to established guidelines.
**What will I be doing?**
As the Director of Food & Beverage, you will be responsible for performing the following tasks to the highest standards:
- Determine operational policies and standards on all Food & Beverage matters at hotel level.
- Establish standards of Food & Beverage sales, trends and inventories.
- Recommend changes or innovations in policies, procedures and equipment.
- Confer with the Management on reports, forecast budgets, policies and future planning.
- Review price, sources of supply, Food & Beverage sales, trends and inventories.
- Ensure top quality food and service to have complete guest satisfaction.
- Inform the Management on sales, submit monthly financial statements and comments on the operation.
- Ensure that goals are achieved as outlined in the profit budget.
- Ensure that maximum departmental profit is achieved.
- Ensure that the department operates within the budget.
- Ensure that all licenses for the entire department is approved and available.
- Oversee all supplies and services engaged by the department.
- Meet purveyors to learn of new products or methods.
- Ensure that training programs are available.
- Ensure that all employees are trained to Hilton international standards.
- Review departmental programs to ensure development of future departmental heads.
- Review regular career paths with the General Manager and Director of Operations.
- Ensure that the staff is highly disciplined, motivated, friendly and well mannered.
- Ensure awareness of trends, practices and equipment in food and beverage preparation and service.
- Aware of what the competition is doing the make sure price comparisons are up to date at all times.
- Maintain the highest standard of personal professional image, conduct, knowledge and skills related to your job responsibilities.
- Establish and maintain effective employee relations at all times.
- Maintain professional business confidentiality.
- Participate in or execute any other tasks that may be assigned by the Management within the scope of the company's business.
- Perform any other duties as assigned by the General Manager / Director of Operations
- Ensure that Food & Beverage mission is established and instilled in all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
A Director of Food & Beverage serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.
- Good command in English, both verbal and written to meet business needs.
- Working knowledge of mathematics.
- Familiar with computer systems.
- Relevant knowledge of food and beverage.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Able to work under pressure and deal with stressful situations during busy periods.
- Able to walk, stand, and /or bend continuously to perform essential job functions.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Director of Food & Beverage_
**Location:** _null_
**Requisition ID:** _HOT0BPWA_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Assistant Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. He / she will achieve these through the key strategies of planning, controlling, organizing and marketing.
**What will I be doing?**
As the Assistant Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:
- Listen and respond spontaneously to questions asked by guests, team members and suppliers.
- Find an immediate solution to precise and simple problems.
- Know how to improvise during an emergency.
- Learn lessons from difficult experiences to be proactive in area of competence.
- A peacemaker who does everything to anticipate and respond to guest needs, arbitrate divergent interests and guarantee a friendly environment.
- Respect the procedures, is punctual, has a good personal appearance and accomplishes tasks with precision.
- Trustworthy and monitors the quality of personal work, taking responsibility for it.
- Ensure that rules and procedures are respected, advising the people involved in any situation which could result in a lack of quality / security.
- Open and asks for advice from others, conscious of his role in creating a good team image.
- A team player who demonstrates flexibility in adapting to team constraints.
- Respect others and their cultures, encouraging consensus building.
- Open to ideas of others, receptive to those ideas and able to adapt an established way of working.
- Enthusiastically propose and implement creative solutions in area of responsibility in order to stay ahead of the game.
- Understand relevant OH&S legislations and their implications on the operation of the department and communicate to the team their responsibilities within OH&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Understand and know how to anticipate the needs of guests, getting feedback from guests.
- Agree to and implement actions to make improvements to customer service.
- Positively deal with and learning from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during operation hours each day.
- Uncover the major causes of satisfaction and dissatisfaction, ensuring that the information is communicated to the appropriate parties further up the hierarchy.
- Ensure that all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
- Have detailed knowledge of departmental standards, explain these standards to the team and assess team members' performance against these standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow-through with improvements identified.
- Plan, prioritize, organize and control the day-to-day operation.
- Communicate effectively with the Front Office and Groups & Tours teams to maximize in-house and group business for the atrium, ensuring direct liaison with Group Leaders upon arrival.
- Describe, assign and delegate duties and authority for the operation of the restaurant at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Manage the departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
- Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
- Maintain in-depth technical knowledge and skills required for the job.
- Participate in future menu changes with the F&B Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.
- Attend and participate in regular F&B, operational and roster meetings.
- Assist the F&B Manager with the preparation of events brochures and outlet promotions.
- Identify, communicate and act on potential sales leads.
- Create an environment where "everyone sells".
- Set higher objectives than in the past, for self and the team, improving actions taken in order to create more sales.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Complete regular financial and operating reports, as required or requested by the F&B Manager.
- Forecast potential revenues and costs.
- Following company's control procedures, controlling costs without compromising standards.
- Analyze and explain any financial variance against plan.
- Set-up and maintain the leave plans for the department.
- Understand the goals of the hotel and the department's role in achieving it.
- Communicate to the team key information concerning the strategy of the company.
- Keep the team up to date on departmental, hotel and company activities through regular communication, meetings and memos, including special events and promotions in the restaurant.
- Understand the quantity and quality of people needed to operate the department.
- Carry out selection interviews and make effective recruitment decisions.
- Ensure that new recruits have all relevant information before commencing employment.
- Ensure that standards training, and assessments are carried out.
- Regularly review individual and team performance against objectives and provide feedback.
- Develop and implement department training plans to meet business needs.
- Review and evaluate all training activities.
- Assign projects and missions to facilitate personal development and that of the team.
- Adhere to the hotel's security and emergency policies and procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Assistant Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years in a managerial position in a 4 / 5-star category hotel.
- Familiar with computer systems.
- Considerable skill in math and algebraic equations using percentages.
- Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Diplomatic and shows enthusiasm and conviction that encourages guests to try new experiences.
- Strong F&B and Conference & Banqueting operations knowledge and skills.
- Strong leadership, people management and training skills.
- Guest oriented and able to confidently build and exceed service standards.
- Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
- Strong interpersonal skills and attention to details.
- Key strengths (under the 9 competencies) in people management communication and planning.
- Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
- Able to work under pressure and deal with stressful situations during busy periods.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Assistant Food & Beverage Manager_
**Location:** _null_
**Requisition ID:** _HOT0BPWB_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Senior Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.
**What will I be doing?**
As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:
- Complete the relevant Hilton University courses promptly and pass the tests.
- Be familiar with hotel product knowledge and related activities.
- Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
- Complete sales targets and related tasks set by the hotel.
- Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
- Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
- Produce quotations efficiently, send contracts to customers and follow-up promptly.
- Show clients around the hotel.
- Operate the hotel reservation system to book rooms, banquet venues, etc.
- Send the team's work order promptly and ensure that the relevant departments receive relevant information.
- Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
- Recommend other hotel chains within the group to clients.
- Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
- Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
- Welcome key customers, team leaders and VIPs to the hotel when they arrive.
- Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
- Handle guest feedback or complaints.
- Maximize sales at all times and effectively forecast team and banquet revenue.
- Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
- Actively participate in the development of marketing plans and collaborate to achieve budgets.
- Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
- Coach the Sales team to always ensure that quality services and products are delivered to customers.
- Lead the Sales team to achieve departmental goals.
- Chair and attend meetings as needed.
- Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
- Conscientiously perform assigned tasks and special tasks.
- The department reserves the right to change or supplement the job description if necessary.
**What are we looking for?**
A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your industry and your community.
- Teamwork: Actively promote teamwork spirit in all work.
- Ownership: take responsibility for your actions and make decisions.
- Now: Operate with urgency and discipline.
- College degree.
- 3 years or above hotel sales and related experience.
- Good English and Chinese reading and writing skills to meet business needs.
- Good communication, organization and presentation skills.
- Able to work under strong pressure.
- Understand local customers and have strong market analysis ability.
- Have certain customer resources.
- Able to lead by example.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales_
**Title:** _Senior Sales Manager (Catering)_
**Location:** _null_
**Requisition ID:** _HOT0BPWN_
**EOE/AA/Disabled/Veterans**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.
**What will I be doing?**
As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Actively seek verbal feedback from customers and team members at every opportunity.
- Agree and implement actions to make improvements to customer service.
- Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby setting the example for team members for guest service.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask.
- Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess team members' performance against standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow through with improvements identified.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).
- Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and their implications for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Establish good communication with the Housekeeping team.
- Attend and participate in regular operational and hotel meetings.
- Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department.
- Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager.
- Understand the goals of the hotel and the department's role in achieving it, communicating goals to the team.
- Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved.
- Sett and agree to departmental objectives for self and team.
- Represent the needs of the team to others in the hotel.
- Get members of the team to work co-operatively with others.
- Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars.
- Be aware of potential highs and lows in the business.
- Create and implement sales promotions and team members incentives as per discussion with the Director of Operations.
- Assist the Marcom team with the preparation of event brochures.
- Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team.
- Identify, communicate and act on potential sales leads.
- Participate in the development of the annual budget, developing short and long term financial operating plans.
- Use key monitors and financial targets to evaluate the department's performance and make future plans.
- Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.
- Complete regular financial and operating reports as required or requested by the Director of Operations.
- Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company's control procedures.
- Communicate relevant financial information to the team.
- Analyze and explain any financial variance against plans.
- Set-up and maintain leave plans for the department.
- Monitor, control and minimize overtime for the department.
- Carry out seasonal inventory of operating equipment.
- Understand the quantity and quality of people needed to operate the department.
- Carry out selection interviews and make effective recruitment decisions based on skills and attitude.
- Ensure that new recruits have all relevant information before commencing employment.
- Plan and ensure that departmental orientation is carried out.
- Ensure standards trainings and assessments are carried out.
- Regularly review individual and team performance against objectives and provide feedback.
- Develop and implement department training plans to meet business needs.
- Carry out training programs for team members with the Training Manager and departmental trainers.
- Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.
- Review and evaluate all training activities.
- Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs.
- Provide relevant training to new team members.
- Introduce appropriate product knowledge courses for team members.
- Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department.
- Communicate to the team their responsibilities within H&S.
- Ensure that safe and healthy working practices are implemented at all times.
- Participate in community public relations for the hotel.
**What are we looking for?**
A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
- Good communication, organization and coordination skills.
- Good team player.
- Responsible and self-motivated.
- Patient, responsible and proactive in dealing with problems.
- Able to maintain excellent relations with team members.
- Able to work under great physical and mental pressures.
- Familiar with computer systems.
- Fluent in spoken and written English to meet business needs.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Manager_
**Location:** _null_
**Requisition ID:** _HOT0BPW8_
**EOE/AA/Disabled/Veterans**

The Assistant Director of Marketing will be responsible in assisting the Director of Sales & Marketing with all Marketing Planning & Execution strategies for the hotel.
**What will I be doing?**
Oversees all Marketing Planning & Execution strategies for the hotel. Responsible for the development, management, and execution of all aspects of the marketing/branding strategies to include Marketing Budgets, Social Media, Websites, Digital & Print Advertising, Collateral, Video/Photography Assets, etc. that maximizes exposure in order to achieve budget, increase revenues, and market share targets.
Specifically, you will be responsible for performing the following tasks to the highest standards:
+ Develops strategic marketing plans and establish annual marketing budgets along with GM, DOS, and DORM. Marketing plans should be annual, monthly and by segment of deployment inclusive of cost, deployment strategies (print, digital, and/or social media) through the review of competitive data, demand analysis and market mix management.
+ Creates, manages and implements media/marketing plans and programs, both short and long term, to increase revenues, awareness, and expansion of property products and/or services. Works with on-property and regional revenue management to develop offers or leverage off-the-shelf offers, based on hotel-level needs.
+ Manages strategic direction on all marketing related areas including but not limited to: Social Media, Websites, Digital & Print Advertising, Email & Collateral.
+ Identifies outside agencies and responsible for development of agenda strategy.
+ Work/Liaison with internal corporate partners related to internal corporate partners, including but not limited to Brand, Destination, and ECG.
+ Oversees the strategy, budget, and development of visual assets and arranges photo & video shoots as needed/appropriate.
+ Oversees the development and content strategy of hotel level websites.
+ Identifies partnership/sponsorship opportunities for joint outreach.
+ Coordinates influencer strategy with public relations team to leverage social media opportunities.
+ Conducts paid marketing surveys on current and new service levels and product concepts.
**What are we looking for?**
Innovative, action oriented individual able to identify and implement results oriented marketing strategies for the hotel.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Sales and Marketing_
**Title:** _Director of Marketing_
**Location:** _null_
**Requisition ID:** _HOT0BPWJ_
**EOE/AA/Disabled/Veterans**