12 Administrative Support jobs in Thailand

Coordinate communications within the department and with external organizations.
Prepare data, documents, and reports as assigned.
Review and revise documents to ensure accuracy.
Perform other tasks to support the department s operations.

**Qualifications**:
Bachelor s degree in Business Administration.
0 - 2 years of experience in document management and coordination.
Proficiency in MS Office.
Strong analytical and detail-oriented skills.
Good interpersonal skills, with the ability to communicate and work effectively in a team.
Recruiter.
Sunisa Bunsalee (สุนิสา บุญสาลี)

บริษัท:

- WIN-WIN (Asia) Co.,Ltd.
- รายละเอียดงาน:

- record English data about reservation into the computer.
- อัตรา:

- 3 ตำแหน่ง
- เงินเดือน:

- 8,000-16,000 บาท
- สถานที่ปฏิบัติงาน:

- 11th Floor, Phaholyothin Place Building, 408/45 Phaholyothin Avenue Bangkok 10400
- จังหวัด:

- กรุงเทพมหานคร
- คุณสมบัติผู้สมัครงาน:

- 1. 18 years old or older
- 2. can read and type in English
- 3. energetic
- 4. possitive
- 5. work 20-40 hours per week or full time
- รายละเอียดบริษัท:

- We are an international tour operator & Destination management company for niche clienteles, We are providing deluxe, luxury and exclusive travel program for international leisure & deluxe Incentive for leading corporations. We are looking for high calibre, energetic, positive and hospitality minded Thai or Foreigners to join our fast growing team. Our head office is located in Bangkok, Thailand. We are a Dutch Management & Truly Thai Hospitality & Services company.
- สวัสดิการ:

- ประกันสังคม, Overtime, Incentive, Travel Allowance & Bonus
- วิธีการสมัครงาน:

- please send your resume to- tel. 026191660
- ติดต่อ:

- Duangrat Kraisrivathana - General Manager & Director

**WIN-WIN (Asia) Co.,Ltd.**
11th Floor, Phaholyothin Place Building, 408/45 Phaholyothin Avenue กรุงเทพมหานคร 10400

**Additional Information**
**Job Number** 25111364
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Phuket Chalong Bay Resort & Spa, 3 9 Moo 3 Chalong Mueang, Phuket, Thailand, Thailand, 83130VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

**Additional Information**
**Job Number** 25102998
**Job Category** Rooms & Guest Services Operations
**Location** Renaissance Phuket Resort & Spa, 555, Moo 3, Mai Khao, Talang, Phuket, Phuket, Thailand, 83110VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Assistant Front Office Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.

**What will I be doing?**

As the Assistant Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

- Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.
- Make appropriate selection of rooms based on guests' needs, code electronic keys, confirms the room number and rates with a written confirmation.
- Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
- Ensure rooms and services are correctly accounted for within guests' statements, properly stating services provided by the hotel.
- Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller's checks and other forms of payment, converting foreign currency at current posted rates.
- Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
- Take an active role in the team by being kind, cooperative, and helpful, never forgetting the person behind the guest.
- Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Take on an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately "at-home" when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.
- Follow-up with all guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Ensure that VIP guests are treated personally and recognized as an individual.
- Assist the Guest Service Manager by blocking rooms according to guests' preferences.
- Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions - e. g. Birthdays and Honeymoon.
- Facilitate the operation of the VIP gift amenity menu, by offering it to guests, and ensuring that VIPs receive their chosen amenity items.
- Liaise with Sales, Reservations and the Business Development team to handle corporate guests.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Ensure a prompt and efficient departure by settling guest's accounts as per billing and reservation instructions, ensuring that all guests' folios are correct.
- Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and information can be clearly un

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Reporting to the Front Office Manager, Front Office responsibilities and essential job functions include but are not limited to the following:

- Assist the Front Office in all aspects of the department and ensure service standards are followed.
- Provides managerial support for Reception, VIP Services, Concierge, Guest Relations, and other related Guest Services areas.
- Consistently offer professional, friendly, and engaging services.
- Ensure proper staffing and scheduling of all Front Office team members in accordance with productivity guidelines.
- Train supervisors/shift leaders and fulfill training/coaching duty in the absence of the trainers/job skills coaches.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures, and service standards.
- Follow all safety policies.
- Other related duties as assigned.

**Qualifications**
- Previous experience working in hospitality, providing customer service and guest services is advantageous.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Front Office Management or Supervisory Experience.
- Understanding of PMS and other related systems.
- A passion for delivering exceptional, proactive customer service.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.

Assistant Front Office Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. He / she is responsible for the operation of all front desk operations, Transportation team, Concierge and telephone service centre.

**What will I be doing?**

As the Assistant Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Front Office Manager.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Maintain a presence in the lobby, setting the example to team members for guest service.
- Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before guests ask.
- Knowledgeable of Hilton departmental standards.
- Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
- Assess team members' performance against standards.
- Monitor standards through regular standards review checks.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
- Implement and follow through with improvements identified.
- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.
- Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc. )
- Communicate effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.
- Describe, assign and delegate duties and authority for the operation of the department at all times.
- Understand the situation in other departments and its implication for your own department.
- Planning ahead and ensuring adequate resources are available.
- Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.
- Ensure the shift is reviewed, handovers and briefings are carried out.
- Maintain in-depth technical knowledge and skills required for the job.
- Maintain guest histories to assist with returning guests.
- Establish good communication with the Housekeeping team.
- Attend and participate in regular operational and hotel meetings.
- Ensure that supplier liaison together with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives.
- Be responsible for the maximization of room revenue and profit through commercial rooms management, ensuring a consistently high standard of customer service within the department.
- Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by membe

**Main Purpose of the Role**

To provide high level confidential support to Country Manager by providing a full secretarial and administrative service. Ensuring that effective planning and administrative systems are in place and maintained efficiently and effectively for growth opportunity and/or internal process efficiency.

**Key Responsibilities: Executive Assistant**
- Proactively manage and coordinate the diary of the Country Manager by prioritizing and arranging internal and external meetings. Ensure appropriate briefing papers are prepared and provided.
- Provide secretarial support to the Country Manager, including meeting scheduling, travel arrangements, and expense claims.
- Draft routine letters to a high standard, minute meetings, take messages, and perform other administrative tasks as required to support the Country Manager. This includes drafting agendas, collating papers and reports, taking minutes, and following up on action points.
- Plan and manage key organizational events, such as Townhall conferences, Straumann days, staff briefings, and others as required.
- Assist in preparing sales reports and performance analysis presentations for business reviews and informed decision-making.
- Coordinate and collaborate with cross-functional teams and act as the special project owner assigned by the Country Manager.
- Serve as the compliance officer for Straumann Group Thailand, responsible for legal documents, policies, and documentation filing.
- Manage contract agreements and act as the Company Chop holder to ensure proper approval and record keeping.
- Handle company letters and legal documents, ensuring all requests obtain proper approval.

**Key Responsibilities: Office Management**
- Act as the first point of contact for dealing with correspondence and phone calls.
- Organize and schedule company meetings and support the welfare committee in planning employee activities and events.
- Maintain distributor contracts and customer supply contracts filing, including negotiating with vendors to ensure competitive service.
- Create and manage the office budget, ensuring all employees follow it.
- Monitor office supplies and order new stationery, furniture, appliances, and electronics as required while focusing on cost-effectiveness.
- Organize maintenance companies to keep the office clean and safe and ensure all appliances are in good working order.
- Manage office facilities, purchasing, work with the office building management, and ensure office safety.
- Handle petty cash, company parking lot, and maid service.
- Update the monthly telephone list and maintain records of employees' mobile phones.
- Manage the stock of office stationeries and pantry supplies, as well as order new stock as needed.
- Update corporate hotel rates in Bangkok and UPC.
- Prepare and process all administrative payment requests.

**Qualification**
- Bachelor’s degree in business administration, business analysis, marketing, information technology or a related field.
- Excellent communication and PowerPoint presentation skills to effectively convey data to support informed decision making.
- Project management skills, experience in implementing digital transformation projects within an organization is a plus.
- At least 5 years of sales support, project coordination, or office administration experiences
- Commercial English proficiency
- Payer/learner mindset, pleasant personality, good communication skill.

**Description:**
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel.
**Qualifications:**
+ Minimum 2 years work experience as Assistant Manager Front Office in a hotel. ·
+ Well developed communication and customer relations skills.
**Primary Location:** TH-Bangkok
**Organization:** Andaz Bangkok
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BAN002008
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.