88 Customer Service jobs in Thailand

**Position Overview**:
We are seeking a highly motivated and fluent Thai speaker to join our customer service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support and assistance to our Thai-speaking customers through various communication channels.

**Key Responsibilities**:

- **Language Proficiency**: Communicate fluently and accurately in Thai, both written and verbal, to assist customers effectively and efficiently. Ensure clear understanding and communication between customers and support teams.
- **Problem Resolution**: Diagnose customer problems and concerns, troubleshoot technical issues, and provide appropriate solutions or escalate complex issues to higher levels of support when necessary.
- **Product Knowledge**: Develop a comprehensive understanding of our products/services to provide accurate information, guidance, and assistance to customers. Stay updated on product features, updates, and promotions.
- **Documentation**: Maintain detailed and accurate records of customer interactions, including inquiries, issues, resolutions, and feedback. Document recurring issues for further analysis and improvement.
- **Collaboration**: Collaborate closely with other members of the customer service team, as well as cross-functional teams such as product development and quality assurance, to ensure seamless customer experiences.
- **Quality Assurance**: Adhere to quality standards and performance metrics to ensure consistently high levels of customer satisfaction. Strive for continuous improvement in service delivery and efficiency.

**Salary**: ฿20,000.00 - ฿22,000.00 per month

Communicate in a clear, precise professional manner with all parties internal and external in order to ensure a quality customer service experience and timely feedback.
- Ability to handle potentially stressful calls or situations while maintaining a calm, professional presence
- Excellent listening and problem solving skill with attention to details
- Instill customer confidence by delivering on promises such as call backs and/or delivering on agreed to action items
- Ability to multi-task and make real time decision in a high volume transaction.
- Fluent in Thai & English communication skills.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Insurance (Thailand) Public Company Limited (Thailand)

Customer Support Executive:
1.Responsible for responding to customer inquiries quickly and accurately online, answering customer questions, and guiding customers to purchase.

2. Actively recommend products to customers and improve customer related sales.

3. Timely and effective feedback and handling of after-sales problems such as customer messages, complaints, refunds, etc., to ensure customer satisfaction, and to collect customer information and user opinions.

Job Requirements:
1. Fluent English, fluent Chinese

2. Familiar with basic computer operation, fast typing speed.

3. Dedicated, punctual, self-motivated, dare to challenge themselves, and able to withstand certain work pressure.

4. Have good service awareness, communication skills and sales awareness, and be patient and meticulous about work.

5. Strong execution ability, team consciousness, obey the arrangement of the superior.

6. Working hours: 12:00-22:00 Thailand time, 4 days off each month

Salary and Treatment:
The company pays the salary of each employee on time, and the account is received on the same day through international remittance.

The trial period is $1,200 for the first two months, and $1,500 for the third month. The company has a corresponding welfare system for each employee

Generous treatment, from all-round care.

**Salary**: From ฿11,503.00 per month

**Company Description**

Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 450 points of sale focusing primarily on fashion and lifestyle products. Its brands include Bossini, Anello, Charles & Keith, Zwilling J.A. Henckels, Joseph Joseph, and Minor Smart Kids.
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutions.
- Partner with the organizations operations & buying team and recommend service enhancements, changes, and corrections.
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
- Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
- Address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention

**Qualifications**
- Bachelor ‘s degree in Marketing, Business Administration or any related field
- Minimum 2 years of experience in customer service, merchandising, product management
- High level of accuracy and detail oriented
- Excellent knowledge of MS Office (Word & Excel)
- Excellent organizational and multi-tasking skills
- Outstanding communication and interpersonal abilities

About the job
**Danone Specialized Nutrition Thailand is seeking for Customer Service Manager, based in Samutprakan. **With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance.

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about! - Leading order processing team to achieve KPIs: customer service level, on-time delivery, trade stock at DC (CVD), billing accuracy and return management.
- Monitor activities of customer support function to meet the requirement of customers and support company operations.
- Account for the day-to-day customer order management and trade feedback to ensure that excellent levels of customer satisfaction and service level are met.
- Provide support to Customer, Supply chain team and Finance & Accounting operation to ensure internal business controls are in place and operating effectively.
- Execute controls and document evidence of compliance of controls.
- Verify and maintain sales master data in SAP system and take action with fast response on any problems occurred.
- Create and maintain pricing and trade discount in SAP, new product in EDI and VMI to ensure accurate and updated in system.
- Partner with Demand & Supply Planning for stock availability to support normal sale and promotion.
- Ensure appropriate stock cover day is in place to achieve the target of Customer Service Level and On Shelf Availability.
- Work collaboratively with the customer buyer and supply chain team to improve the operation effectiveness and order cycle to generate the business opportunity
- Collaborate on stock availability (Inventory management) with customer Supply Chain. To focus and take an action to achieve the target of On Shelf Availability (OSA) and Out of stock (OOS) at DC and Store level.
- Monitor and update MTD CAF to Channel Development Manager, Senior KAM and KAM. Also take an action for under/over closing CAF estimation to deliver sale target.
- Monthly review KPIs, project progress, key issue with key customers.
- Monitor DC Allowance monthly spending. Negotiate the new rate with customer to be align with company route to market model.**Danone Specialized Nutrition Thailand is seeking for Customer Service Manager, based in Samutprakan. **With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance.

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about! - Leading order processing team to achieve KPIs: customer service level, on-time delivery, trade stock at DC (CVD), billing accuracy and return management.
- Monitor activities of customer support function to meet the requirement of customers and support company operations.
- Account for the day-to-day customer order management and trade feedback to ensure that excellent levels of customer satisfaction and service level are met.
- Provide support to Customer, Supply chain team and Finance & Accounting operation to ensure internal business controls are in place and operating effectively.
- Execute controls and document evidence of compliance of controls.
- Verify and maintain sales master data in SAP system and take action with fast response on any problems occurred.
- Create and maintain pricing and trade discount in SAP, new product in EDI and VMI to ensure accurate and updated in system.
- Partner with Demand & Supply Planning for stock availability to support normal sale and promotion.
- Ensure appropriate stock cover day is in place to achieve the target of Customer Service Level and On Shelf Availability.
- Work collaboratively with the customer buyer and supply chain team to improve the operation effectiveness and order cycle to generate the business opportunity
- Collaborate on stock availability (Inventory management) with customer Supply Chain. To focus and take an action to achieve the target of On Shelf Availability (OSA) and Out of stock (OOS) at DC and Store level.
- Monitor and update MTD CAF to Channel Development Manager, Senior KAM and KAM. Also take an action for under/over closing CAF estimation to deliver sale target.
- Monthly review KPIs, project progress, key issue with key customers.
- Monitor DC Allowance monthly spending. Negotiate the new rate with customer to be align with company route to market model. About you - Bachelor Degree in Science/ Sta

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents which shapes the face of luxury beauty, and delight consumers daily across our growing footprint of 15 markets. Come join us now.
Description
- Process Sales order (SO) timely and accurately using various software/s
- Coordinate with various external and internal stakeholders on order issues, such as sales and marketing, buyers, warehouse and logistics department
- Engage customers by answering order and service questions; providing information about orders and potential services failures
- Opens and maintains customer accounts by recording account information
- Prepares order or service reports by collecting and analysing customer information
- Resolves order or service problems by clarifying the customer's complaint; determining the cause of the problem; explaining the possible solutions or escalate the problem to the correct department/person to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Process return orders, follow up with operational related issues until closure

**Requirements**:
**Knowledge & Skills**:

- Proficient in Microsoft Office and ERP systems
- Strong coordination and problem solving skills
- Good interpersonal and communication
- Strong numerical analysis capability
- Able to work under pressure and within tight schedule

**Education & Experience**:

- Bachelor degree or higher with at least 2 years of relevant experience in logistics and supply chain management
- SAP experience is an added advantage

**Benefits**:

- Annual Increment
- Fix Guarantee Bonus
- Variable Bonus based on KPI & Performance
- Group Accident & Life Insurance
- Provident Funds
- Product Allowance
- Structured Career Paths
- Oversea training & international business travel

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ฿60,000.00 - ฿63,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- are you Japanese Native
- do you have experience in customer service

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ฿60,000.00 - ฿63,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- are you Japanese Native
- do you have experience in customer service

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ฿60,000.00 - ฿63,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- are you Japanese Native
- do you have experience in customer service