4 AI Architect jobs in Thailand

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Machine Learning Product Manager**:
Bangkok, or Jakarta
- Work Type: Full Time

**Who We Are**:
We're an honest financial services company that has leveraged cutting-edge technology to launch payment solutions in the underserved Southeast Asia market. Our team consists of carefully selected world-class finance and tech professionals who bring diversity and expertise to the table. Our tech team, led by top-tier international talent based in Bangkok, has worked tirelessly to bring our first product to market. We have created a fast-paced, quality-oriented environment driven by our passionate team. We continue to learn, break, fix, and grow, and we love every moment of it.

**Who You Are**:
An experienced product management leader who has worked on successful, large-scale, technical systems. You’re entrepreneurial and feel comfortable in both defining strategies for large, ambiguous product areas, as well as getting your hands dirty writing requirements and analyzing data. Not in Bangkok? Sabai Sabai, we’ll get you here!

**How you will make an impact**:

- Partner with product and engineering leadership, including our founders & CTO, to set the vision, strategy, and roadmaps for our products
- Drive product development for new features and entirely new products by leading ideation, technical development, and go-to-market planning
- Build strong relationships with internal and external partners to align requirements and reduce velocity bottlenecks
- Optimize products by conducting rigorous experiments and driving product and customer research
- Communicate progress, value, and blockers to the wider business, including executive leadership through precise written and verbal communication
- Maximize efficiency in a constantly evolving environment where the processes are fluid and creative solutions are the norm

**What you need to have**:

- 3+ years of product management experience
- Experience working on large-scale backend systems
- Understanding of machine learning and an interest in learning more
- Strong bias for action, and ability to work independently toward stated goals
- Analytical and quantitative skills and data-driven decision-making abilities
- Experience and track record of success in building apps customers love

**What makes you stand out**:

- Consumer banking experience
- Hiring is something we do with care. Because of that, we believe that having a transparent and thorough recruitment process is key. If you liked what you've read and are up for the challenge, here is what to expect after submitting your resume:

- You get invited to an initial call with the hiring team
- Onsite Interviews with relevant team members
- Offer

**Why You'll Love It Here**:

- We’re all owners; Everyone at Honest gets ESOP (Employee Stock Option Plan)
- Provident Fund
- Training Course and Book Subsidies
- You’ll be working with the smartest people in the industry
- A modern office right in the heart of Bangkok
- Top-of-the-line medical healthcare plan
- Monthly Wellness Allowance
- One of the best-funded start-ups in South East Asia with silicon valley investors
- We don’t believe in titles or hierarchy but value contribution & celebrate achievements as a team

**Honest Hiring**
- At Honest, we’re working hard to build the future of finance for Asia. To do so, we prioritize attracting the best talent worldwide to join us - regardless of their background and heritage.

At Honest, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal-opportunity workplace.

If you want to be part of changing how people access to finance in Asia, come join us and help us build a global company where we’re all proud to belong.