48 Analyst Retail jobs in Thailand

About the Role

This role plays a vital part in supporting the brand's retail teams by driving training initiatives, ensuring operational excellence, and aligning store performance with people strategies.

Responsibilities

• Lead onboarding and orientation programs for new hires, ensuring smooth integration into store teams.
• Design and deliver training sessions on product knowledge, customer service, sales techniques, and store procedures.
• Partner with managers to identify skill gaps and implement targeted development plans.
• Track training participation and evaluate program effectiveness.
• Coordinate and schedule interviews, particularly for managerial roles, and support the Talent Acquisition team with candidate shortlisting.
• Maintain weekly updates on open roles and ensure smooth onboarding processes.
• Act as the first point of contact for frontline and store employee queries.
• Support store managers in addressing performance and conduct concerns.
• Assist in Career Development Plan (CDP) evaluations and follow-up actions.
• Prepare reports on headcount, turnover, training participation, and other HR metrics.
• Maintain accurate employee records, organizational charts, and manager updates.
• Participate in regular store team calls to provide HR and training updates.
• Advise store managers on HR policies, training resources, and development opportunities.
• Collaborate with managers and HR to identify training and development needs across the brand.
• Support employee engagement initiatives, team-building activities, and recognition programs.
• Coordinate wellness programs to improve morale and work-life balance.
• Roll out employee surveys, analyze feedback, and follow up on action plans.
• Partner with managers to address engagement concerns and support retention efforts.

Qualifications

• Diploma/Degree in Business Administration, HR, or a related field.
• 2–3 years of experience in retail operations, training, or coordination.

Required Skills

• Strong interpersonal and stakeholder management skills.
• Excellent organizational and communication abilities.
• Strong proficiency in English
• Proficiency in MS Office (Excel, PowerPoint); familiarity with HRIS systems is a plus.
• Experience in retail operations is preferred

Job Purpose:

Operations Manager will deliver service excellence and ensure operational excellence by directing related activities to meet current and future plan of the Brand. This position will plan, develop & monitor the store activities and initiatives of the Company with the objective to improve store & inventory standard, in-store merchandizing, customer service and sales.

Main Responsibilities:

Business Orientation

• Work with the Brand Manager to create the brand business plan and ensure the successful carried through by focusing on Operational Excellence.
• Develop operating plan, training budget, new store business forecast, capital expenditure and operation performance that in accordance with the brand business plan.

Customer & Marketing

• Leverage & obtain customer feedback to improve customer interaction or resolves customer complaints in a proper and swift manner.
• Ensure delivery of 100% customer satisfaction throughout the year.

Sales & Store Management

• Set sales target for each individual area and ensure the objectives are met.
• Track & Evaluate sales trends internally & externally to close the sales gaps on both strategic and operational level.
• Work closely with marketing & product team to drive sales and optimize product lifecycle by being aware of fashion trends and target customers to be reached (including promotional campaign).
• Liaise with the VM/SD team to ensure VM in-store standard & in-store inventory that align with any marketing campaign and seasonal period as appropriate.

People Management

• In coordination with HR team to develop manpower plan needed to support the achievement of the business.
• Lead the operations team to develop and update all related personnel policies/procedures as well as operational manual.
• Develop Area Managers / Location Managers for the achievement of the Company standard and individual development plan.

Job Specifications:

Qualifications

• Adapt through changes with a true understanding while having a strong growth mindset.
• Endorse and practice Customer-focused and Result-oriented approaches.
• Establish internal and external collaboration which elevates team performance towards business goals.
• Strong leadership, Interpersonal & people Skills.
• Proficient command of English in both verbal and written.
• Computer literate, advanced usage of Microsoft office is required.

Education

• Bachelor's degree or higher in Business Administration, Marketing, or any related fields.

Experience

• Minimum 8 years of managerial operations in Retail Operations- managing stores and people.
• Experience in all aspects of planning and implementing sales strategy.
• Proven experience in customer relationship management.
• Experience in managing and directing a sales team.

• Ensure consistency and compliance with Wilson's operating standards, policies, and procedures across both own retail stores and distributor/partner stores.

• Maintain high standards of store operations to provide consumers with a premium brand and shopping experience.

• Partner with the Merchandising Team on stock allocation and planning across all assigned stores and channels.

• Achieve company targets for overall stock turnover and sell-through.

• Enforce loss prevention as a core operational discipline across all stores.

• Manage budgets for all stores and ensure stores operate within set budgets.

• Monitor store and channel P&L reports and address operational challenges promptly.

• Oversee seasonal retail marketing plan execution in alignment with brand marketing across own and partner stores.

• Ensure all stores (including Supersports and other distributors) follow Regional and Local Visual Merchandising standards and maintain the agreed store look-and-feel.

• Conduct regular store and partner visits to review operations, identify opportunities, and implement corrective measures for business growth.

• Prepare visit checklists and weekly reports for review with the Retail/Store Operations Manager.

• Prepare and monitor store revenues and expenditures across own and partner stores to achieve profit objectives.

• Develop, coach, and support store and partner teams to deliver strategies and meet financial goals.

• Ensure succession planning through effective hiring, training, and staff retention programs.

• Provide guidance on cross-functional and HR-related matters in collaboration with partners.

• Carry out any other ad hoc duties as assigned.

• Degree preferred in any field related.

• Minimum 5 years of retail, footwear, or sports wear industry experience, including at least 3 years in a leadership role.

• Experience managing both directly operated stores and distributor/partner channels preferred.

• Strong command of Thai and English.

• Dynamic, analytical, service-oriented, and detail-focused with strong organizational skills.

• Proficient in Microsoft Office (Excel & PPT).

• Flexible with working hours, including evenings, weekends, and public holidays.

Job Title:
Operations Manager

Company:
First Class Innovation Company

Location:
Phaholyothin 24

Job Type:
Full-Time

About First Class Innovation:

First Class Innovation is a leading company committed to delivering innovative solutions and exceptional services to our clients. We are dedicated to fostering a dynamic work environment that encourages growth, creativity, and excellence.

Job Summary:

We are seeking an experienced and strategic Operations Manager to oversee daily operational activities, improve processes, and ensure the efficient delivery of products and services. The ideal candidate will be a proactive leader with strong organizational skills, capable of managing cross-functional teams, and driving operational excellence.

Key Responsibilities:

• Develop and implement operational strategies aligned with company goals.
• Oversee daily operations, ensuring efficiency, quality, and customer satisfaction.
• Manage and optimize supply chain, inventory, and logistics processes.
• Coordinate with departments such as sales, finance, and marketing to streamline workflows.
• Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
• Lead and develop a high-performing operations team.
• Ensure compliance with industry regulations and company policies.
• Identify areas for process improvement and implement effective solutions.
• Manage budgets, forecasts, and resource planning to meet operational needs.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
• Proven experience in operations management or similar leadership role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Proficiency in MS Office and operations management software.
• Knowledge of industry standards and regulatory requirements.

We are looking for a strategic and hands-on Retail Operations Director to lead and scale our retail operations.

• Oversee daily operations across all retail stores to ensure high performance and alignment with brand standards
• Develop and implement operational strategies that drive sales growth, efficiency, and customer satisfaction
• Lead and mentor retail management teams to ensure excellence in store execution and team development
• Collaborate with merchandising, marketing, supply chain, and finance teams to ensure seamless cross-functional execution
• Analyze performance metrics and provide insights to improve operational effectiveness
• Manage budgets, forecasting, inventory control, and cost efficiency across retail operations
• Drive implementation of technology and systems to improve operational processes
• Ensure compliance with company policies, procedures, and local regulations

• Minimum 8–10 years of experience in retail operations, with at least 3 years in a senior leadership role
• Strong background in fashion retail or lifestyle brands
• Proven ability to lead multi-store operations and large teams
• Strategic thinker with strong analytical and problem-solving skills
• Excellent leadership, communication, and interpersonal skills
• Experience with retail systems, POS, inventory management, and omnichannel operations

About us
:
"Keep Moving"
永不止步

ANTA was established in 1991; while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and RMB counter)). The mission of the Company is to bring the transcendent sports spirit into everyone's life. ANTA Sports principally engages in R&D, design, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT, MAIA ACTIVE and JACK WOLFSKIN, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc'teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS).

Key Responsibilities

• Ensure consistency and compliance with Wilson's operating standards, policies, and ocedures across both own retail stores and distributor/partner stores.
• Maintain high standards of store operations to provide consumers with a premium brand and shopping experience.
• Partner with the Merchandising Team on stock allocation and planning across all assigned stores and channels.
• Achieve company targets for overall stock turnover and sell-through.
• Enforce loss prevention as a core operational discipline across all stores.
• Manage budgets for all stores and ensure stores operate within set budgets.
• Monitor store and channel P&L reports and address operational challenges promptly.

Marketing & Visual Merchandising

• Oversee seasonal retail marketing plan execution in alignment with brand marketing across own and partner stores.
• Ensure all stores (including Supersports and other distributors) follow Regional and Local Visual Merchandising standards and maintain the agreed store look-and-feel.

Store & Partner Visits

• Conduct regular store and partner visits to review operations, identify opportunities, and implement corrective measures for business growth.
• Prepare visit checklists and weekly reports for review with the Retail/Store Operations Manager.

Expense Control

• Prepare and monitor store revenues and expenditures across own and partner stores to achieve profit objectives.

Leadership

• Develop, coach, and support store and partner teams to deliver strategies and meet financial goals.
• Ensure succession planning through effective hiring, training, and staff retention programs.
• Provide guidance on cross-functional and HR-related matters in collaboration with partners.
• Carry out any other ad hoc duties as assigned.

Requirements

• Degree preferred in any field related.
• Minimum 5 years of retail, footwear, or sportswear industry experience, including at least 3 years in a leadership role.
• Experience managing both directly operated stores and distributor/partner channels preferred.
• Strong command of Thai and English.
• Dynamic, analytical, service-oriented, and detail-focused with strong organizational skills.
• Proficient in Microsoft Office (Excel & PPT).
• Flexible with working hours, including evenings, weekends, and public holidays.

Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.

You will shine here if you enjoy…

• Be a role model for customer service and meeting or exceeding customers' expectations.
• Drive a service and sell culture in the store.
• Ensure that every team member is trained on service standard and the standard is practice consistently.
• Monitor customer satisfaction and feedback systems to drive continuous service improvement.
• Manage and resolve customer's feedback.
• Constantly focus on new members recruitment (CRM) to achieve the KPI set.

• Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience.
• Set and communicate the KPIs targets to the team during the daily briefing and hourly sales achievements and take prompt action to achieve final goal when necessary.
• Be operationally hands on, working with the team on the sales floor to achieve KPIs set.
• Analyze the sales, KPIs, store's activity and propose action plan to the Store Manager on a weekly and monthly basis.
• Participate to cost management control.
• Assist the Store Manager in monitoring closely the store Profit and Loss.

• Lead service by example.
• Plan a well-organized store roster according to daily traffic and sales trends, optimizing the team resources.
• Schedule staff to properly serve customers, drive sales and execute tasks.
• Manage the recruitment and training of store team members.
• Ensure all HR policies and procedures are adhered to.
• Create a high-performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance.
• Work with the Store Manager to identify and develop select strong performers with potential for growth with development plan.
• Ensure that the team's grooming and behavior are accordingly to the store's SOP.
• Work with the Store Manager on any disciplinary issue.

• Ensure all store team members are trained in Foundational and Seasonal Sephora, Brands and product knowledge.
• Ensure all new joiners are well trained and integrated into the environment.
• Complete all applicable training programs.
• Effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve own performance.
• Work with the Store Manager on trainings plans and objectives for the store team.
• Coordinate training schedules and follow up with the Store Manager.
• Develop the store team individual career path.

• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition.

• Ensure proper in-store Sephora executions according to established standards and directives.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora's guideline and standard.
• Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Enforce the team member on Sephora's cash handling and shortage prevention procedures to ensure cash register transactions are processed quickly and accurately.
• Ensure that store funds and deposits are maintained in accordance with Sephora's policies.
• Ensure the team members implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.

• Customers
• Peers
• Store manager
• Team members
• Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.)
• Local administration (e.g. mall management)

• Minimum secondary school education, preferred advanced diploma or University degree.
• 3 to 4 years' experience in store operations or sales management of which 2 years in leading and developing a team
• Intermediate selling experience
• Comprehensive product, retail and industry understanding
• Advanced MS Office proficiency

Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.

You will shine here if you enjoy…

Customer services

• Be a role model for customer service and meeting or exceeding customers' expectations.
• Drive a service and sell culture in the store.
• Ensure that every team member is trained on service standard and the standard is practice consistently.
• Monitor customer satisfaction and feedback systems to drive continuous service improvement.
• Manage and resolve customer's feedback.
• Constantly focus on new members recruitment (CRM) to achieve the KPI set.

Store performance and monitoring

• Responsible for daily store operations, achieving store sales and profitability and ensuring every customers receive great service experience.
• Set and communicate the KPIs targets to the team during the daily briefing and hourly sales achievements and take prompt action to achieve final goal when necessary.
• Be operationally hands on, working with the team on the sales floor to achieve KPIs set.
• Analyze the sales, KPIs, store's activity and propose action plan to the Store Manager on a weekly and monthly basis.
• Participate to cost management control.
• Assist the Store Manager in monitoring closely the store Profit and Loss.

Self/team Management
People development

• Lead service by example.
• Plan a well-organized store roster according to daily traffic and sales trends, optimizing the team resources.
• Schedule staff to properly serve customers, drive sales and execute tasks.
• Manage the recruitment and training of store team members.
• Ensure all HR policies and procedures are adhered to.
• Create a high-performance culture by setting clear expectations, analyze performance and give appropriate and prompt feedback, including actively managing poor performance.
• Work with the Store Manager to identify and develop select strong performers with potential for growth with development plan.
• Ensure that the team's grooming and behavior are accordingly to the store's SOP.
• Work with the Store Manager on any disciplinary issue.

Training

• Ensure all store team members are trained in Foundational and Seasonal Sephora, Brands and product knowledge.
• Ensure all new joiners are well trained and integrated into the environment.
• Complete all applicable training programs.
• Effectively apply the learning on the job.
• Seek coaching and learning opportunities to continually improve own performance.
• Work with the Store Manager on trainings plans and objectives for the store team.
• Coordinate training schedules and follow up with the Store Manager.
• Develop the store team individual career path.

Store Management
Merchandising

• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store.
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition.

Operations

• Ensure proper in-store Sephora executions according to established standards and directives.
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures.
• Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora's guideline and standard.
• Ensure merchandise deliveries are processed on the same day they arrive and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Enforce the team member on Sephora's cash handling and shortage prevention procedures to ensure cash register transactions are processed quickly and accurately.
• Ensure that store funds and deposits are maintained in accordance with Sephora's policies.
• Ensure the team members implement all applicable loss prevention policies and procedures.
• Maintain a safe and productive shopping and working environment.

Key Relationships

• Customers
• Peers
• Store manager
• Team members
• Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.)
• Local administration (e.g. mall management)

We would love to hear from you if…

• Minimum secondary school education, preferred advanced diploma or University degree.
• 3 to 4 years' experience in store operations or sales management of which 2 years in leading and developing a team
• Intermediate selling experience
• Comprehensive product, retail and industry understanding
• Advanced MS Office proficiency

Retail Operations Assistant Manager

Role Overview

The Retail Operations Assistant Manager will support the Country Head and Regional Retail Operations Manager in overseeing retail performance, driving sales growth, and ensuring operational excellence across Thailand stores. This role will be responsible for sales and P&L management, operations, inventory control, team development, and store expansion while maintaining compliance with corporate standards.

Key Responsibilities

Sales & P&L Management

• Partner with Country Head/Regional Retail Operations Manager to develop Thailand's strategic business and financial plan.
• Drive retail productivity, profitability, KPI growth, CRM, and consumer service excellence across all retail stores.
• Analyze business performance, identify trends, and maximize sales opportunities; coach the team on business analysis skills.
• Identify opportunities for improvement and lead the execution of business enhancement initiatives.
• Oversee retail sales operations and ensure smooth collaboration across departments.

Operations Management

• Prepare and manage weekly and monthly performance reports, ensuring timely submission and issue resolution.
• Oversee store operations reports, expenditures, commission calculations, and staff scheduling.
• Support business expansion projects, including new store openings and remodels.
• Act as the main point of contact for online/offline customer service inquiries related to DTC business.
• Ensure effective communication between office and stores, cascading all necessary information.
• Enforce compliance with operational SOPs, work safety, health regulations, and company policies through regular audits and follow-ups.
• Conduct weekly store visits to ensure corporate strategies are executed effectively.

Inventory Management

• Manage communication with stores and regional partners on inventory needs, stock allocation, and delivery schedules.
• Lead and coordinate the annual stock-taking process.

Team Capability Development

• Develop store staff capabilities and foster a strong customer service culture through training and coaching.
• Execute in-country customer service, CRM, product, and brand training programs.
• Support and implement global/regional initiatives while leveraging best practices.

Store Development & Leasing

• Manage the store portfolio by identifying and proposing new or relocation opportunities to drive long-term growth.
• Collaborate with regional leaders and cross-functional teams (legal, operations) to execute store projects in line with contractual requirements.

Administrative Support

• Assist with new store openings, remodels, and maintenance projects in partnership with the Country Head and Regional Manager.
• Compile and coordinate month-end incentives, timesheets, and ad hoc schemes for HR approval.
• Support training program coordination and recruitment processes in collaboration with HR.
• Undertake additional duties as assigned by management.

Qualifications & Skills

• Minimum 5 years of experience in retail operations and sales management (experience in fashion/footwear retail preferred).
• Passionate about retail, with the ability to engage effectively with store teams and regional stakeholders.
• Strong interpersonal, communication, and motivational skills.
• Excellent organizational, analytical, and business acumen skills.
• Proficient in MS Excel, PowerPoint, and retail POS systems.