260 Application Engineer jobs in Thailand

รายละเอียดงาน

วัตถุประสงค์หลักของงาน (Main purpose of this job)

• The Software/Hardware Platform Production Support Engineer is responsible for providing technical support and troubleshooting for software and hardware product throughout the production process. This role will collaborate closely with various teams, including engineering, manufacturing, and quality assurance, to ensure smooth and efficient production processes. หน้าที่หลัก (Major Tasks/Responsibilities)

หน้าที่งานหลัก :

• Provide timely and effective technical support for software and hardware issues that arise during production .
• Troubleshoot and resolve problems related to software bugs, hardware malfunctions, and system configuration errors.
• Document and track technical issues and their resolutions.
• Work with vendors and partner to assist in the setup , configuration and maintainance of production environments , including servers , workstations and network equipment.
• Monitor production systems for performance issues and take corrective actions as needed.
• Conduct quality checks on software and hardware products to ensure they meet specifications and standards.
• Identify and report defects or quality issues to the appropriate teams
• Analyze production processes to identify areas for improvement and implement solutions to enhance efficiency and quality.
• Contribute to the development and maintenance of production documentation and procedures.

คุณสมบัติผู้สมัคร :

• Bachelor degree or higher in Technology Management, Information Management, Digital Technology Management , Computer Science, Business Administration Management with Technology related , Computer Business , Computer Engineer or related fields
• 5 Years Experience in Software Development Project including Hardware and Devices
• Experience in production support process both Software , Hardware , Devices (Familiar to ITTL)
• Strong technical skills in software and hardware troubleshooting with problem-solving and communication to stakeholders (especially technical members

Application Support Job Description

We are seeking a knowledgeable application support engineer to monitor and maintain the reliability of the software applications and related systems implemented in customers' environments. The duties shall include reporting to Service Manager and Project Manager, collaborating with colleagues, project team, and clients' IT support team.

To ensure success as an application support engineer, this position requires extensive experience in providing application support in a sensitive and secured environment. The qualification includes the following;

• service-minded with solid people skills and a desire for continuous improvement of service quality and customer satisfaction
• possess strong business understanding while experience in enterprise solutions (ERP, SCM, CRM)
• demonstrable experience as an application support engineer in a related field
• fast learner, self-motivated individual with a can-do attitude
• detail-oriented with strong analytical and problem-solving skills
• own adequate knowledge of back-end programming languages such as SQL, Java
• able to manage code migration, document configuration changes, and monitor performance
• experienced in enterprise application server (IBM WebSphere or alike) configuration, monitoring, and performance tuning
• own a bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar

Application Support Engineer Responsibilities

• Providing software application support by system monitoring and troubleshooting under the supervision of Service Manager and through coordination with the client service team and company technical team
• Maintain the service quality and SLA with customers.
• Resolve and/or escalate tickets and incidents
• Perform analysis on software application functionality and suggest improvements by consulting with the technical team and users
• Maintain strong working relationships with client users and show a high level of responsiveness
• While working on client environments, strongly maintain all customers' security compliance
• Educate and train end-users on application usage, particularly explaining newly developed functionalities
• Managing code migration across environments to ensure continued and synchronized functionality
• Keeping a record of configuration changes and scheduling application updates
• Documenting processes and monitoring application performance metrics

Job Responsibilities

1. Provide 24-hour response to operational failures of the bank's core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, and document systems) and infrastructure anomalies (e.g., cloud services, databases, and networks);

2. Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process in a timely manner, and assist in extracting logs and data required for issue analysis;

3. Upon receiving the bank's MA support request, initiate the response process within 15 minutes, and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, and data verification;

4. Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;

5. Prepare detailed incident reports, and accurately communicate the results of root cause analysis to the bank and support teams;

6. Organize the MA processes of the core system, iteratively update the MA support manual, and ensure the implementation of standardized MA practices.

Job Requirements

1. A bachelor's degree or above, majoring in computer science, software engineering, or related fields.

2. Have in-depth familiarity with the application architecture of the bank's core systems, master relevant knowledge of cloud environment operation and maintenance, and possess professional knowledge of IT Service Management (ITSM) best practices.

3. Have excellent written and verbal communication skills, and be able to convey complex information clearly and concisely. Thai or English communication skills are required (candidates who can speak Chinese will be given priority).

4. Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and holiday duty (12 hours per shift, each shift includes 30-minute shift-handover time).

5. Have strong coordination and organizational abilities, and be able to manage multiple tasks efficiently and prioritize them clearly.

6. Be familiar with the Spring Boot framework and have Java coding and development capabilities.

7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the ability to optimize SQL, tune performance, and optimize batch tasks.

8. Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using version management tools such as Git and SVN, and log management and analysis tools such as Kibana.

9. Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to quickly adapt to business and technological updates.

Job Responsibilities

1. Provide 24-hour response to operational failures of the bank's core banking system, covering business anomalies in application systems (e.g., deposit, loan, report, and document systems) and infrastructure anomalies (e.g., cloud services, databases, and networks);

2. Conduct real-time monitoring of system issues and respond promptly; escalate issues to the subsequent handling process in a timely manner, and assist in extracting logs and data required for issue analysis;

3. Upon receiving the bank's MA support request, initiate the response process within 15 minutes, and quickly complete preliminary localization through troubleshooting of abnormal phenomena, log analysis, and data verification;

4. Cooperate efficiently with the bank to resolve Serv1 or Serv2-level system issues;

5. Prepare detailed incident reports, and accurately communicate the results of root cause analysis to the bank and support teams;

6. Organize the MA processes of the core system, iteratively update the MA support manual, and ensure the implementation of standardized MA practices.

Job Requirements

1. A bachelor's degree or above, majoring in computer science, software engineering, or related fields.

2. Have in-depth familiarity with the application architecture of the bank's core systems, master relevant knowledge of cloud environment operation and maintenance, and possess professional knowledge of IT Service Management (ITSM) best practices.

3. Have excellent written and verbal communication skills, and be able to convey complex information clearly and concisely. Thai or English communication skills are required (candidates who can speak Chinese will be given priority).

4. Recognize and accept the 24-hour, 7-day shift system, and be able to adapt to night shifts and holiday duty (12 hours per shift, each shift includes 30-minute shift-handover time).

5. Have strong coordination and organizational abilities, and be able to manage multiple tasks efficiently and prioritize them clearly.

6. Be familiar with the Spring Boot framework and have Java coding and development capabilities.

7. Be familiar with the access operations of mainstream databases (MySQL, PostgreSQL), and have the ability to optimize SQL, tune performance, and optimize batch tasks.

8. Be proficient in mainstream development tools such as Eclipse and IntelliJ IDEA, be skilled in using version management tools such as Git and SVN, and log management and analysis tools such as Kibana.

9. Be able to work stably in Thailand for a long time, have good self-learning ability, and be able to quickly adapt to business and technological updates.

Job Description :

1. Product Management (Heavy Industrial Services / Industrial Gear)

-Lead and manage the full product lifecycle of HIS and IG products in Thailand.

-Provide technical leadership and pre-sales support to achieve annual sales targets and enhance customer satisfaction.

-Collaborate closely with global SEW teams to align product knowledge, technical strategies, and regional solution development.

-Maintain technical documentation such as manuals, datasheets, certifications, white papers, and application case studies.

1. Product Development & Innovation

-Identify customer needs, technical gaps, and innovation opportunities through close engagement with end users.

-Modify or adapt existing HIS solutions for challenging environments (e.g., high temperature, dust, hazardous areas, vibration).

-Monitor industry and competitor trends to identify new product and market opportunities in Thailand.

1. Inquiry & Order Support

-Evaluate customer specifications for technical and commercial feasibility, risk mitigation, and compliance with SEW-EURODRIVE standards.

-Perform drive selections including SEW and third-party components using SEW pricing guidelines.

-Generate dimensional drawings from SEW database for customer approval.

1. Customer Technical Support & Relationship Management

-Serve as the lead technical contact for customer applications, diagnostics, and integration support.

-Conduct on-site visits for system commissioning, root cause analysis, and optimization with the service team.

-Design and deliver customized technical training for OEMs, distributors, and end users (both online and in-person).

-Support system integration, retrofits, and upgrades while ensuring compatibility with existing mechanical and control systems.

-Collaborate with Sales team to analyze won/lost opportunities and improve quotation strategies.

1. Technical Expertise & Tool

-Develop expertise in SEW-EURODRIVE's calculation and configuration tools for drive selection and system engineering.

Requirement:

1. Bachelor's degree or higher in Mechanical Engineering
2. At least 3-5 years of experience in industrial services, motion control systems, or mechatronics.
3. Strong technical knowledge in industrial automation, drives, gear motors, and related mechanical-electrical systems.
4. Has experience working for an OEM in (heavy) machine building or as application engineer in similar components that we supply.
5. Knows customer and the Thailand market. Experience in cement or/and sugar industry is a plus.
6. Good command in English (Minimum 600 TOEIC score).
7. Willingness to travel within Thailand and occasionally to regional/global SEW EURODRIVES.

ATS Thailand is currently seeking a suitable candidate to 'Deliver and support' Industrial automation projects to leading manufacturers in Thailand, with a specific focus on project delivery and operational support.

As a Application Engineer working for ATS, you will work on the complete project life cycle from, user requirements specifications to create functional design specifications, before taking part in execution, factory acceptance tests, site installation, commissioning, production of operation, preparing training manuals, and customer training. On completion of each project, you will serve as part of a support group maintaining deployed systems to ensure their operability within the production environment.

The right candidate has up to 3 - 6 years of experience in a similar role. Knowledge of Manufacturing Processes & Automation would be advantageous in this role. An ability to self-manage the development and support of shop floor IT projects as per the customer requirements is critical to this position. The candidate should be a good communicator and be able to present root causes clearly and effectively both internally and externally.

Any previous knowledge of supporting and delivering factory shop floor applications, collection of OEM machine tools data, SCADA/PLC integration and MES systems would be greatly beneficial.

Candidates should be motivated and capable of the development and application of skills in new and existing technologies. This will be a customer facing role reporting to a senior customer management level and a multi-vendor environment. Good interpersonal skills and ability to interface with all levels, internally and externally, in a professional and responsive manner.

A willingness to travel is essential in this position.

• Engagement (development/upgrade existing application/debugging/testing/improvement) in automation/control/MES/IT projects through the project lifecycle
• Provide operation and maintenance support to customers and internally, as required
• Preparing documentation
• Development, testing, commissioning, operation and maintenance
• Assist others in the preparation of technical pre-sales documentation (including proposals)
• Interface with all levels of external stakeholders for detailed planning and delivery of the project depending on the experience

• Strong manufacturing application development and technical communication skills
• SCADA (Ignition, Iconics, any), HMI development knowledge
• More than 3 - 6 years of work experience in a similar or relevant field
• Experience with PLC and PLC Programming
• Experience with different databases is essential (MS SQL/ Oracle/ MySQL …etc.)
• Experience with Machine Communication for manufacturing industries.
• Experience in configuring, building and redistributing of third-party libraries for embedded and Microsoft Windows.
• Mid-level of proficiency in Microsoft .NET technologies (C#)
• Mid/low level of proficiency in JAVA, ASP .NET and web technologies
• Detail-oriented Ability to multitask

• Customer facing experience
• Clear communicator
• Support delivery
• Competent in producing technical and root cause documentation
• English speaking

What you'll be doing

• Prepare system diagrams, pump datasheets, and technical documents as required by customers.
• Provide technical expertise on building systems related to water pumps.
• Support sales teams by selecting appropriate pumps for customer projects.
• Maintain accurate records and data throughout the project lifecycle
• Coordinate effectively with internal engineering teams to ensure successful project delivery.

What we're looking for

• Bachelor's degree in Mechanical, Electrical, or related Engineering field.
• Minimum 1 year of relevant work experience in pump systems or related industry.
• Understanding of water pumps and building system applications
• Strong communication and teamwork skills for cross-functional collaboration.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application

EA License No: 13C6305

Reg. No.: R Lee Jia Hou)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Responsibilities

• Firstline communication with customers.
• Understand Project requirements, provide technical advice and propose ventilation solutions.
• Understand project specifications and advise on compliance.
• Prepare technical and commercial offers, and also all relevant submission documents required by the project contractor.
• Manage product development projects to meet new product launch targets.
• Support Sales Department towards successful transactions.
• All other works assigned by Department Manager.

Qualification and Experience Requirements

1. Bachelor's degree or master's in mechanical engineering.
2. English language proficiency.
3. Strong analytical and problem-solving skills, independent with sound communication and interpersonal skills.
4. Able to self-manage/prioritize workload and commit to target deadline.

Benefits.

· Performance Bonus

· Health Insurance

· Provident fund

· Annual leave: 6-12 Days

· Working days: 5 Days