254 Application Support Roles jobs in Thailand

FBS
is a global trading and investment platform focused on users.

The mission
of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests.

Our team
consists of more than 450 professionals from 15 countries. As for the company's geographic coverage, FBS established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

• Provide prompt and effective assistance in chats and tickets, responding to customer inquiries based on the knowledge base and training materials.
• Maintain KPI levels in accordance with department standards.
• Stay informed about company policies, announcements, and updates to ensure effective communication with customers.
• Adhere to assigned working hours and demonstrate punctuality in scheduled shifts.
• Identify and report system errors or service disruptions to the team lead or mid/senior agents in the absence of the team lead.
• Escalate complex customer issues to the team lead or mid/senior agents to ensure proper follow-up and resolution.

It's a match if:

• You speak English and Thai fluently.
• You have excellent communication skills and quick and efficient problem-solving abilities.
• Excellent customer service skills: you are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can find an approach to all types of people.
• You are ready to work a schedule from Monday to Friday (flexible hours), with Saturday and Sunday as days off.

Nice to have:

• Work experience in customer support.
• Experience with Jira and Confluence.

We offer:

• Expertise development. Work in a team with top-notch professionals in their field. Opportunities for networking, exchange of experience, and internal and external training at the company's expense.
• You get to affect the result. There's no bureaucracy or the need for a large number of approvals. The processes within the team are subject to change – you can easily control their development and alignment of global operations.
• Comfortable conditions. Remote work and friendly atmosphere. Rich corporate life.
• Stability. Competitive official salary, advanced benefits system (medicine, additional pay on sick leave, etc.).

We are EastTechConnect, a recruiting agency that bridges top-tier talent with exciting career opportunities in IT, FinTech, EdTech, Marketplaces, and Telecom sectors.

We are currently looking for a
Customer Support Specialist
based in Thailand to join a growing international
iGaming project
. This is a
relocation-based
position — candidates must be ready to relocate to the project's offices in Vietnam or the Philippines after the probation period.

Qualifications & Experience:

• Bachelor's degree in any field
• Excellent communication skills and strong written literacy
• Access to a high-performance computer and a stable internet connection
• Prior experience in Customer Support is a plus

Key Responsibilities:

• Handle customer inquiries via live chat, email, phone, and social media
• Deliver accurate and comprehensive responses using the right tools and methods
• Resolve product or service issues by identifying problems and providing appropriate solutions
• Maintain in-depth knowledge of company products, services, and policies
• Work closely with other departments to ensure prompt and effective customer resolutions

What We Offer:

• Salary: 45,000 THB/month (NET) + KPI bonuses after probation
• Remote work during the probation period (9-hour shift, 5 days/week)
• Relocation support to Vietnam or the Philippines post-probation
• Full onboarding and training provided
• Clear path for career advancement
• Long-term engagement in a friendly international team

Ready to take the next step?

If this sounds like the perfect fit for you, please apply — we'd love to set up an online interview and get to know you better

Are you a nurse with a passion for beauty and exceptional patient care?

One of Bangkok's leading cosmetic surgery hospitals is looking for a compassionate and dynamic individual to join our international patient services team. This is a unique opportunity to leverage your nursing knowledge in a rewarding customer support and sales role, helping patients from around the world feel confident and cared for.

About the Role:

You will be a crucial part of our patients' journey, providing support, information, and reassurance from their first inquiry through to their recovery. Your medical background will be invaluable in building trust and delivering exceptional service.

Key Responsibilities:

* Serve as the primary point of contact for patient inquiries via email, chat, and messaging platforms.

* Guide patients through their medical journey, providing clear information and compassionate support from consultation to post-operative care.

* Utilize your nursing knowledge to explain procedures, manage expectations, and address concerns accurately.

* Assist with the translation and clarification of medical documents and communications to ensure perfect understanding.

* Collaborate with our sales and medical teams to provide a seamless patient experience.

What We're Looking For:

* A background in nursing (practicing or non-practicing is okay).

* Fluency in English and Thai (both verbal and written) is essential.

* A passion for the healthcare, wellness, and beauty industries.

* Outstanding interpersonal and communication skills, with a natural empathy for patients.

* Previous experience in customer service, sales, or medical interpretation is a significant advantage.

* Proactive, detail-oriented, and a strong team player.

We Offer:

* A full-time, on-site position in dynamic Bangkok.

* A competitive salary and benefits package.

* The chance to work in a world-class facility with a renowned medical team.

* Ongoing training and professional development opportunities.

Ready to apply?

Please send your resume and a brief cover letter explaining why you are the perfect fit for this role.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Specialist at Exely.

As a Customer Support Specialist, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Phuket, Thailand;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Thai as a native language, and advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Your mission
Support Engineers ensure MIC's customer success by delivering expert support, resolving issues, and optimizing system reliability. Through collaboration, agility, and continuous learning, you uphold MIC's high standards for efficiency and customer satisfaction.

• Support our international customers and Key Users in the application of our software products and ensure that solutions are rolled out in a timely manner (2nd level support)
• Answer technical and functional inquiries from customers
• Analyze the source code (Oracle PL/SQL, SQL and Java)
• Document knowledge (technical notes and articles)

Your Skills And Qualification

• 4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
• Min. 5 years of relevant software programming experience
• Good knowledge in SQL and relational DB (ideally: Oracle)
• Strong problem-solving and analytical skills
• A plus: Customs knowledge
• Service orientation and good communication skills
• Proficient English and Thai (spoken & written)

We offer you

• Cooperative, appreciative and respectful culture
• International context with global players
• Professional onboarding: Personal training plan and mentoring
• Individual development and career opportunities (MIC Academy)
• Various Benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sport activities, workation

Join our international MIC Team
Bangkok

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

JOB DESCRIPTION

Description of the responsibilities:

• Point of contact for IT-related questions from users. You handle questions and issues regarding hardware, software, printers, and network connections.
• You are responsible for solving user problems. This ranges from applications that do not start up to more complex challenges, such as virtual environments that fail. You provide support for users in the office and in a production-related environment.
• Work together with colleagues from other locations and external services in a global IT org. You can do this for example by using the central help desk system.
• Manage the computer park (hardware and software) and keep the inventory of resources and licenses up to date
• Ensure compliance with the IT Policy, Code of Conduct and GDPR
• Manage IT system upgrades and all media
• Manage the processing and follow-up of the resolution of incidents and requests
• Participate in incident resolution and manage priorities and urgency
• Support users in the use of new systems
• Ensure the installation and configuration of new workstations as part of the renewal or the arrival of new hires
• Manage maintenance of software and hardware
• Ensure that operating procedures are updated
• Ensure the evolution of capacities and anticipate future needs according to new activities
• support
• Provide good quality of service and assistance to users
• Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, etc.)
• Monitor server status daily
• Engaging/managing local vendors

Technical Competences:

• Technical mastery of Windows environments (server and client), security, office automation, backup, printing, Wi-Fi, antivirus
• Technical knowledge of workstations, thin clients, Smartphones, and peripherals,
• Knowledge of network technologies and protocols (internet, Ethernet, TCP/IP, etc.)
• Knowledge of internal software
• Cloud affinity (office 365 and Azure)
• Knowledge on virtual infrastructure (VMware)
• Knowledge on IT security (Cyber security)
• Knowledge on OT and IOT (scanners, terminals, label printers, machinery in production (Bizerba)
• Languages: Thai and English preferred
• Needs analysis - Project management
• Knowledge of the ServiceNow package is an additional benefit

Personal competences

• Good writing skills (Thai & English)
• Good level of general technical skillset.
• Common sense and fairness
• Very good relationship with customers and partners
• Quality, priority management
• Know how to analyze, diagnose, plan
• Respect for privacy
• Organizational ability
• Pro-active mindset
• Team Player

Responsibilities:

• Provide rapid and accurate technical support for vehicle issues using case management tools.
• Analyze problems, follow up on repairs, and ensure timely resolution for customers.
• Document interactions, solutions, and updates; contribute to technical knowledge base.
• Collaborate with Sales, Product, Engineering, and Operations to resolve issues and improve products.
• Serve as customer advocate, ensuring efficient resolution of issues.
• Train and guide dealer technicians; prepare technical service bulletins and reference materials.
• Create video tutorials on diagnostics and service procedures for dealer networks.
• Continuously improve technical support, training, and product knowledge.

Qualifications:

• Bachelor's degree in automotive engineering or mechanical engineering or industrial engineering
• At least 5 years of experience in automotive technical support or technical hotline area
• Be able to diagnose vehicle complex concerns especially in CAN and electrical and NVH
• Experience in vehicle repair
• Familiar with vehicle quality reporting system back to plant
• Excellent in communication skills
• Be able to deliver training and provide technical advice to technicians
• Good in Microsoft office - PPT, Word, Excel
• High analytical skills in technical problem solving, good communication in both Thai and English in verbal and written, presentation skills

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Technical Support Specialist for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you'll Do:

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customer's support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).

What you'll Need:

• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience with API Troubleshooting or API Support is a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Good written and verbal communication skills in English.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.