722 Bilingual Support jobs in Thailand

Company Description

LTVplus is your trusted customer service outsourcing partner, providing exceptional customer support for eCommerce, SaaS, educational businesses, and more. Our dedicated agents offer 24/7 multilingual and multichannel support through phone, email, and chat. We specialize in seamlessly integrating with your business to enhance customer satisfaction and increase Customer Lifetime Value. LTVplus builds, trains, and manages customer support teams, allowing you to focus on your core business objectives while benefiting from low-cost, high-quality support that scales with your growth.

Role Description

This is a full-time remote role for a Thai and English Bilingual Customer Support Agent. The Customer Support Agent will be responsible for handling customer inquiries through phone, email, and chat. Daily tasks include addressing customer concerns, troubleshooting issues, ensuring customer satisfaction, and maintaining clear communication. The agent will work closely with our team to provide excellent customer service and support.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Communication skills, both written and verbal
• Troubleshooting abilities
• Fluency in Thai and English
• Ability to work independently and remotely
• Experience in eCommerce or a related field is a plus
• High school diploma or equivalent required; relevant certification or degree preferred

Working conditions

M-F 9 AM - 6 PM SGT for first month (subject to change, but will remain in SGT)

ModSquad has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team.

As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Thai and English .

Please note: All qualified applicants will have to complete language assessments in Thai and English.

Orientation Hours (Pacific Time):

40 hours per week are required for the 8-week orientation period.

• Orientation phase 1 : 4 weeks, 4 AM - 1PM
• Orientation phase 2 : 4 weeks, self-scheduled between the hours of 6 AM - 7 PM

Available Production Hours (Pacific Time):

• Daily, 6 AM - 7 PM

Project Commitments:

• 25 hours per week
• 12 hours are required on Saturday and/or Sunday
• 180 days (as needed by ModSquad)

Need help figuring out the time difference? Check out World Time Buddy Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time.

Who Are You?

• You're passionate about creating personalized, memorable experiences for every customer.
• You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way.
• You've got experience providing support through inbound messaging and know how to keep cool under pressure.
• You've handled 3-5 simultaneous chats in previous roles .
• You're fluent in Thai and English , with professional-level communication skills in both.

Workspace Requirements:

• A dedicated laptop or desktop computer running Windows 10 or newer
• Willingness to install ModSquad security software and a 2FA app on your mobile device
• Access to a webcam or a smartphone capable of capturing clear photos
• A stable broadband internet connection with a minimum speed of 25 Mbps
• At least 8 GB of RAM (more is always better)
• Dual monitors are strongly recommended for optimal workflow and multitasking

Please note: A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Responsibilities:

• Provide rapid and accurate technical support for vehicle issues using case management tools.
• Analyze problems, follow up on repairs, and ensure timely resolution for customers.
• Document interactions, solutions, and updates; contribute to technical knowledge base.
• Collaborate with Sales, Product, Engineering, and Operations to resolve issues and improve products.
• Serve as customer advocate, ensuring efficient resolution of issues.
• Train and guide dealer technicians; prepare technical service bulletins and reference materials.
• Create video tutorials on diagnostics and service procedures for dealer networks.
• Continuously improve technical support, training, and product knowledge.

Qualifications:

• Bachelor's degree in automotive engineering or mechanical engineering or industrial engineering
• At least 5 years of experience in automotive technical support or technical hotline area
• Be able to diagnose vehicle complex concerns especially in CAN and electrical and NVH
• Experience in vehicle repair
• Familiar with vehicle quality reporting system back to plant
• Excellent in communication skills
• Be able to deliver training and provide technical advice to technicians
• Good in Microsoft office - PPT, Word, Excel
• High analytical skills in technical problem solving, good communication in both Thai and English in verbal and written, presentation skills

JOB DESCRIPTION

Description of the responsibilities:

• Point of contact for IT-related questions from users. You handle questions and issues regarding hardware, software, printers, and network connections.
• You are responsible for solving user problems. This ranges from applications that do not start up to more complex challenges, such as virtual environments that fail. You provide support for users in the office and in a production-related environment.
• Work together with colleagues from other locations and external services in a global IT org. You can do this for example by using the central help desk system.
• Manage the computer park (hardware and software) and keep the inventory of resources and licenses up to date
• Ensure compliance with the IT Policy, Code of Conduct and GDPR
• Manage IT system upgrades and all media
• Manage the processing and follow-up of the resolution of incidents and requests
• Participate in incident resolution and manage priorities and urgency
• Support users in the use of new systems
• Ensure the installation and configuration of new workstations as part of the renewal or the arrival of new hires
• Manage maintenance of software and hardware
• Ensure that operating procedures are updated
• Ensure the evolution of capacities and anticipate future needs according to new activities
• support
• Provide good quality of service and assistance to users
• Participate in the evolution of tools (ticket management, incident management, knowledge base, inventory, supervision, etc.)
• Monitor server status daily
• Engaging/managing local vendors

Technical Competences:

• Technical mastery of Windows environments (server and client), security, office automation, backup, printing, Wi-Fi, antivirus
• Technical knowledge of workstations, thin clients, Smartphones, and peripherals,
• Knowledge of network technologies and protocols (internet, Ethernet, TCP/IP, etc.)
• Knowledge of internal software
• Cloud affinity (office 365 and Azure)
• Knowledge on virtual infrastructure (VMware)
• Knowledge on IT security (Cyber security)
• Knowledge on OT and IOT (scanners, terminals, label printers, machinery in production (Bizerba)
• Languages: Thai and English preferred
• Needs analysis - Project management
• Knowledge of the ServiceNow package is an additional benefit

Personal competences

• Good writing skills (Thai & English)
• Good level of general technical skillset.
• Common sense and fairness
• Very good relationship with customers and partners
• Quality, priority management
• Know how to analyze, diagnose, plan
• Respect for privacy
• Organizational ability
• Pro-active mindset
• Team Player

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Technical Support Specialist for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you'll Do:

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customer's support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).

What you'll Need:

• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience with API Troubleshooting or API Support is a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Good written and verbal communication skills in English.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand's Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

We are looking for an experienced Technical Support Specialist for our engineering team. Working in a fast-paced environment, you will bring your expertise and skills to tackle the challenges that impact millions of people on our journey to become the No.1 food platform in Thailand.

What you'll Do:

• Provide Expert Level 2 Technical Support: Take ownership of complex technical issues, using advanced tools such as Grafana, ElasticSearch, and Kibana to diagnose and resolve problems.
• Lead Process Improvement Initiatives: Identify and address inefficiencies in the support process, develop SOPs, train Tier 1 support staff, and collaborate with the engineering team to implement long-term solutions.
• Collaborate with Teams: Act as a liaison between the support team and the engineering team, ensuring that critical issues are escalated and resolved quickly and that feedback is incorporated into product development.
• Manage Incidents: Step up as an Incident Manager when required, understanding the customer impact, coordinating with relevant teams, and ensuring that incidents are resolved with minimal disruption to customers.
• Contribute to Knowledge Base: Contribute to and refine technical documentation, creating comprehensive resources for both internal teams and customers.

What you'll Need:

• Provide expert level 2 technical support for various LMWN products to customers and internal partners.
• Analyze issues from Customer Service (level 1), identify the root cause, lead the investigation and own the problem resolution.
• Escalate issues related to software defects to the software development team, working closely with product managers and engineers to ensure smooth problem investigation.
• Follow all policies and procedures for managing and raising customer issues to reduce resolution times by following the best practices and SLAs.
• Work with all stakeholders to enhance customers' support experiences.
• Call out major, elusive, and recurrent issues that are impacting clients.
• Contribute product/technical troubleshooting knowledge-based articles for internal teams.
• Able to work shifts and on weekends including holidays (a rotation basis).

Preferred Qualifications:

• Proven experience in Application Support, DevOps, or SRE team.
• Logical problem solver who is self-motivated and a strong contributor within a team.
• Proactive, initiative, and willing to learn new things.
• Ability to work in a fast-paced environment and still be able to maintain quality of work.
• Solid understanding of operating systems, networks, and SQL (knowledge of any programming language is a plus).
• Familiar with troubleshooting and monitoring tools (Kibana, Grafana) are a plus.
• Experience with API Troubleshooting or API Support is a plus.
• Experience in a customer service environment and having outstanding Customer Service skills thorough knowledge of incident/problem/change processes.
• Experience with Food Delivery Business or POS would be an advantage.
• Ability to communicate effectively both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Good written and verbal communication skills in English.
• Ability to partner with business and technology stakeholders to successfully deliver projects or resolutions to customer concerns.

Your mission
Support Engineers ensure MIC's customer success by delivering expert support, resolving issues, and optimizing system reliability. Through collaboration, agility, and continuous learning, you uphold MIC's high standards for efficiency and customer satisfaction.

• Support our international customers and Key Users in the application of our software products and ensure that solutions are rolled out in a timely manner (2nd level support)
• Answer technical and functional inquiries from customers
• Analyze the source code (Oracle PL/SQL, SQL and Java)
• Document knowledge (technical notes and articles)

Your Skills And Qualification

• 4-year undergraduate degree (IT, engineering, or mathematics with focus on IT applications)
• Min. 5 years of relevant software programming experience
• Good knowledge in SQL and relational DB (ideally: Oracle)
• Strong problem-solving and analytical skills
• A plus: Customs knowledge
• Service orientation and good communication skills
• Proficient English and Thai (spoken & written)

We offer you

• Cooperative, appreciative and respectful culture
• International context with global players
• Professional onboarding: Personal training plan and mentoring
• Individual development and career opportunities (MIC Academy)
• Various Benefits: Health insurance/medical plan, bonus payment, provident fund, annual leave, public holidays, grant for sport activities, workation

Join our international MIC Team
Bangkok

Giant Pumpkin is an innovative and highly collaborative startup based in Bangkok, Thailand. We partner with globally recognized brands in the hospitality, Quick Service Restaurant (QSR), and retail sectors across Southeast Asia. Our mission is to create smarter in-store experiences through cutting-edge digital signage, audience analytics, music streaming, and other media solutions that transform retail environments.

• Entrepreneurial Spirit: We encourage out-of-the-box thinking and creative problem-solving.
• Dynamic Team: Join a young, fun, internationally-minded, and highly collaborative team that thrives on challenges.
• Flexible Work Environment: Our office is centrally based in Bangkok city.
• Growth & Stability: We are a growing company, having successfully completed our second round of investment.
• Autonomy & Support: We value accountability, providing you with the freedom and tools necessary to drive your success.

We're looking for an experienced and highly technical Technical Support Specialist to join our team. In this non-people management role, you'll be the primary point of contact for our most complex customer inquiries, providing expert technical support for our digital signage solutions. You'll be the go-to person for troubleshooting, problem-solving, and ensuring our customers have a seamless experience.

• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to digital signage software, hardware, networking, and content management systems. This includes working with APIs, debugging code, and analyzing system logs.
• Customer Advocacy: Act as a technical liaison between the customer and our internal engineering and product development teams, translating customer feedback and issues into actionable insights for product improvement.
• Knowledge Management: Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides to empower both customers and internal support staff.
• Escalation Management: Manage the end-to-end escalation process for high-priority technical issues, ensuring timely resolution and clear communication with all stakeholders.
• Product Expertise: Become a subject matter expert on all aspects of our digital signage and music streaming platforms and technologies, from installation and configuration to advanced features and integrations.
• Training & Mentorship: Provide technical guidance and training to other support team members, acting as a resource for their professional development.

This role has specific requirements as prerequisites to move to interview stage. Please check the requirements below so that you understand which are mandatory and which are nice to have. Only applicants who meet all mandatory requirements, will be considered for interview.

*This is not a role for digital marketers, marketing support, non technically minded customer support professionals or people who do not meet the mandatory requirements below.*

• Language (mandatory): This role requires a native Thai speaker with a near native level of English language ability. Please do not apply for the role, unless you meet this requirement.
• Experience: A minimum of 4 years of experience in a technical customer support or similar role, with at least 2 years ideally in the digital signage or AV/IT industry. We will consider people with less years experience who have a strong background in technical customer support.
• Thailand Based (mandatory): This is not a role that supports working visas or sponsorship. Applicants must already be living and working in Thailand, and have unrestricted rights to work without needing visas or work permits.
• Technical Skills: Strong understanding of digital signage players, networking protocols (TCP/IP, DNS, DHCP), cloud-based software (SaaS), and APIs. Proficiency with various operating systems (Windows, Linux, Android), AV and hardware components. Experience with content management systems is a plus. We will consider applicants who may not meet all of these technical requirements, if they possess a strong background in technical customer support. The candidate may be required to go onsite with customers from time to time.
• Problem-Solving (mandatory): Excellent analytical and problem-solving skills with a keen attention to detail.
• Communication (mandatory): Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in a simplified way.
• Customer Focus (mandatory): A passion for delivering outstanding customer service and a proven track record of managing difficult customer situations effectively.

• Work-Life Balance: Whilst our core office hours are Monday - Friday 9-6, our customers are local and globally based, so this role after training will become a shift pattern role, so if you are not a 9-6 person, this role may be perfect for you.
• Hybrid Working: For the first 3 months the role is office based, with opportunity to work from home two days a week based on performance and department need.
• Performance Bonuses: We reward performance and this role is eligible for an annual performance related bonus.
• Generous Leave: 12 days paid annual leave in your first year increasing by one day for each year of service, plus a generous public holiday leave allowance each year.
• Dynamic Environment: A fun and highly collaborative startup culture that offers significant opportunities to hone your technology skills and creativity.
• Future Leadership Potential: This role is a non management role initially, but for the right person it has potential to become a future people management position.

Company: Graas )

Role: Freelancer, Buyer experience (Marketplace Chat specialist -

Night Shift and Weekends support

)

Location: Bangkok, Thailand

Experience: 1+ year e-commerce chat experience

Excel skills (Good to have)

About us:

Graas uses predictive AI to turbo-charge growth for eCommerce businesses. We are "Growth-as-a-Service". Graas is a technology solution provider using predictive AI to turbo-charge growth for eCommerce businesses.

Work Timings:

Night Shift and Weekends

Weekdays (Mon to Fri) - 11pm to 1am

TH Public holiday - 9.30am to 6.30pm

Weekends (Sat and Sun) - 9am to 12pm, 4pm to 7pm and 11pm to 1am

Position Overview:

We are looking for a dedicated Ecommerce Chat Support Specialist to join our Buyer Experience team. In this role, you will engage with online customers via chat platforms to provide assistance, answer inquiries, and ensure a smooth shopping experience. Your friendly demeanor, excellent communication skills, and problem-solving abilities will contribute to customer satisfaction and loyalty.

Key Functions:

● Responding to Inquiries and maintaining the inquiry tracker

● Problem Resolution

● Return Order Tracking and monitoring.

● Handling Complaints

● Providing Product/Service Information

Roles and Responsibilities:

●     Interact with customers in real-time through chat, addressing inquiries about products, orders, shipping, returns, and general questions.

●     Provide accurate information about products, services, promotions, and company policies to assist customers in making informed decisions.

●     Resolve customer issues, concerns, and complaints promptly and effectively.

●     Assist with order tracking, cancellations, modifications, and refunds as needed.

●     Collaborate with other team members and departments to resolve complex customer issues.

●     Maintain a positive and empathetic tone in all interactions, ensuring customer satisfaction.

●     Record customer interactions, inquiries, and resolutions accurately in the system.

Qualifications :

●     Strong written communication skills with proper grammar and spelling.

●     Customer-oriented mindset with a patient and empathetic approach.

●     Detail-oriented with accurate data entry and documentation skills.

●     Basic familiarity with ecommerce platforms and online shopping procedures.

●     Previous customer service experience is a plus.