165 Bnb Assistant jobs in Thailand

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationJubilee Prestige Hotel Ratchadapisek, 204 Ratchadapisek Road Huay Khwang Huay Khwang, Huai Khwang, Thailand, Thailand, 10320

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company Description
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

ตำแหน่ง: Front Desk / Receptionist ตำแหน่งนี้เป็นส่วนสำคัญในการต้อนรับและให้บริการที่ดีเยี่ยมแก่ลูกค้าหลากหลายประเภทของ โรงแรม เดอะ โคลเวอร์ ในเชียงใหม่ หน้าที่หลัก:
• ต้อนรับและให้ข้อมูลลูกค้าด้วยความมีมิตรไมตรีจิต
• ดูแลการจองห้อง รวมถึงการจัดการตารางการเข้าพักของแขก
• ให้บริการด้านการเช็คอิน-เช็คเอาท์ของแขก
• ประสานงานและอำนวยความสะดวกให้กับแขกตลอดการเข้าพัก
• ปฏิบัติหน้าที่เลขานุการอื่น ๆ เช่น รับ-ตอบโทรศัพท์ ตอบอีเมล์ทักษะ คุณสมบัติ และประสบการณ์:
• มีความสามารถในการสื่อสารที่ดีเยี่ยมทั้งภาษาไทยและภาษาอังกฤษ
• มีทักษะการบริการที่เป็นเลิศและมุ่งเน้นความพึงพอใจของลูกค้า
• มีความละเอียดรอบคอบและสามารถจัดการงานที่หลากหลายได้อย่างมีประสิทธิภาพ
• มีความยืดหยุ่น ทำงานภายใต้แรงกดดันได้
• มีประสบการณ์ทำงานในงานต้อนรับหรืองานบริการลูกค้าจะได้รับการพิจารณาเป็นพิเศษ
• สำเร็จการศึกษาระดับอนุปริญญาหรือเทียบเท่าในสาขาที่เกี่ยวข้องสนใจตำแหน่งนี้ สามารถสมัครได้เลย

Leston Hotel, a registered company under DBD, is excited to welcome a warm and professional Front Desk Officer to join our team. If you have a passion for hospitality and delivering exceptional guest experiences, this opportunity is for you

Location: Leston Hotel, Sukhumvit Soi 22, Bangkok

Employment Type: Full-time

Work Schedule: 6 days/week

Salary: THB 15,000 – 18,000  month

Responsibilities:

• Greet guests warmly and professionally upon arrival
• Assist with efficient check-in and check-out procedures
• Provide accurate information about hotel services, facilities, and local attractions
• Address guest inquiries, concerns, and complaints professionally
• Handle VIP guests and special requests with care
• Manage room reservations, modifications, and cancellations via phone, email, or in-person
• Update and maintain guest records using the hotel's reservation system
• Coordinate with housekeeping and maintenance to ensure room availability
• Maintain accurate records of guest check-ins, check-outs, and payments
• Process payments, invoices, and refunds using the hotel's billing system
• Prepare reports on occupancy rates, bookings, and guest feedback for management
• Keep the front desk organized, clean, and presentable at all times
• Verify guest identification and payment details for security purposes
• Follow hotel policies on safety, data protection, and emergency protocols
• Coordinate with security and management during emergencies

Qualifications:

• Previous experience as front desk staff in a five-star hotel preferred
• Good attitude, hardworking, and down-to-earth
• Good attitude, down-to-earth, hard-working
• Ability to speak Chinese is a plus

Join Leston Hotel and be part of a dedicated team in a prime location in Bangkok

Responsibility:

1.Greeting and Welcoming Guests: The front desk attendant is often the first point of contact for guests as they enter the restaurant. They warmly greet customers, inquire about reservations, and guide them to their tables.

2.Reservations Management: They manage incoming reservations, either by phone, online, or in-person, ensuring accurate recording and timely confirmation. They also maintain the reservation system and update it as needed.

3.Seating Arrangements: Based on reservations and walk-ins, the attendant organizes seating arrangements efficiently, considering table availability, server sections, and customer preferences.

4.Customer Assistance and Inquiries: Attendants assist guests with inquiries regarding menu items, special requests, dietary restrictions, and any other information they may need to enhance their dining experience.

5.Maintaining Cleanliness and Organization: They ensure that the front desk area, waiting area, and entrance are clean, organized, and presentable at all times. This includes keeping menus tidy, monitoring restroom cleanliness, and arranging waiting areas comfortably.

6.Coordinating with Servers and Kitchen Staff: Front desk attendants act as liaisons between customers and restaurant staff. They communicate special requests or needs from customers to servers and kitchen staff to ensure smooth service delivery.

7.Handling Payments and Billing: Attendants may handle payment transactions, including processing cash, credit card, or digital payments accurately. They provide receipts and address any billing inquiries or discrepancies professionally.

8.Handling Guest Complaints and Feedback: In the event of customer complaints or concerns, front desk attendants listen attentively, empathize with guests, and attempt to resolve issues promptly and satisfactorily. They may escalate more complex issues to management when necessary.

9.Upselling and Promotions: They inform guests about special promotions, menu items, or events to encourage upselling and enhance the overall guest experience.

Qualifications:

1.Education: Any field of Highly Vocational Certificate (may prefer candidates with additional education or training or experience in hospitality management, customer service, or a related field.)

2.Proficient English: The ability to communicate effectively in English is essential for interacting with customers, taking reservations.

(If able to communicate in Chinese, it will be considered.)

3.Customer Service Skills: Excellent interpersonal and communication skills are essential. Front desk attendants should be friendly, welcoming, and able to interact professionally with a diverse range of customers. They should also be patient, attentive, and able to handle customer inquiries and complaints effectively.

4.Organizational Skills: The ability to multitask and stay organized in a fast-paced environment is crucial. Front desk attendants must manage reservations, seating arrangements, and customer inquiries efficiently while maintaining order and cleanliness in the front-of-house area.

5.Problem-Solving Abilities: Being able to think quickly on their feet and resolve issues as they arise is important. Front desk attendants should be resourceful and adaptable in handling unexpected situations or customer concerns.

6.Attention to Detail: Accuracy in recording reservations, processing payments, and handling administrative tasks is vital. Even small errors can impact the customer experience and restaurant operations.

7.Teamwork and Collaboration: Front desk attendants work closely with servers, kitchen staff, and management to ensure seamless service delivery. The ability to collaborate effectively with colleagues and communicate important information is essential.

8.Flexibility and Availability: Restaurants often have varying hours of operation, including weekends, evenings, and holidays. Front desk attendants should be willing to work flexible schedules and be available during peak dining hours.

ใครที่อยากทำงานภายใต้องค์กร ที่จะดูแลคุณในทุกๆด้าน เน้นความสุขของพนักงานต้องมาก่อน สามารถเป็นตัวของตัวเองและให้โอกาสได้เต็มที่ บรรยากาศเป็นกันเอง เอาใจใส่สุขภาพจิต แต่ทำงานแบบมีระบบชัดเจน สวัสดิการพิเศษที่น่าสนใจ ทำงานใจกลางเมือง เดินทางสะดวก

อ่านรายละเอียดเพื่อสมัครกันมาได้เลย

Position: Front Desk Coordinator

Location: Rain Hill Sukhumvit 47 (Close to Phrom Phong BTS station) Salary: 25,000-27,000 Baht per month

Key Responsibilities

Customer Management & Front Desk Operations

1. Customer Experience Leadership: Ensure all customer interactions are managed smoothly, keeping customers informed and comfortable throughout their visit as the lead coordinator for the day.
2. Front Desk Operations: Greet every visitor warmly, manage bookings, and coordinate seamlessly with the Creative Team to ensure timely service delivery.
3. First Timer Guidance: Provide essential information to first time tattoo recipients, ensuring they feel comfortable and informed about the entire process.
4. Check In & Check Out: Efficiently handle the complete customer journey, including payments, aftercare guidance, and promoting aftercare products.

Team Coordination & Leadership

1. Daily Operations Leadership: Act as the lead coordinator on assigned days, ensuring

all front desk and customer service tasks are completed to ALL DAY standards.
2. Customer Service Assistant Coordination: Work with and guide the Customer Service Assistant to ensure optimal customer experience and efficient operations.
3. Quality Control: Maintain ALL DAY's high standards of service and presentation, addressing any issues that arise during your shift.

1. Daily Operations: Execute comprehensive opening and closing routines for our expanded retail space, including merchandise displays and interactive installations.

2. Retail Maintenance: Throughout the day, maintain cleanliness and presentation of customer areas, drink stations, merchandise displays, and entertainment zones.

3. Inventory Management: Monitor and restock retail items including imported snacks, beverages, merchandise, and promotional materials to ensure optimal presentation and availability.

ALL DAY Art Sales

1. Art Collection Sales: Serve as one of the primary salespeople for our ALL DAY Art collections, educating customers about featured artists, limited edition pieces and the stories behind each collection.

2. Product Knowledge: Maintain expert knowledge of current art collections, sizing, pricing, and artist backgrounds to provide informed recommendations to customers.

3. Sales Process: Handle the complete sales cycle for art pieces, from initial interest through packaging and payment processing.

Administrative & Support Functions14. Data Management: Ensure all booking, payment, and sales data is accurately recorded

and up-to-date.

1. Review Facilitation: Work with the Creative Team to encourage customer reviews and maintain our reputation for excellence.

2. General Operations: Support overall studio operations through cleaning, tidying, stock management and other front-of-house tasks that maintain our premium environment.

What Makes This Role Special

This position offers the opportunity to lead customer service operations at one of the world's most respected tattoo studios. You'll alternate between leading the front desk team and working collaboratively with senior team members, gaining valuable experience in both leadership and teamwork. The role combines traditional customer service excellence with retail.

• ●  Thai National
• ●  Strong communication skills in both Thai and English
• ●  Previous experience in customer-facing roles, preferably in high-end establishments

(luxury hotels, premium retail, airlines)
- ●  Sales experience or natural sales aptitude
- ●  Leadership experience or strong potential for team coordination
- ●  Organized, detail-oriented, and able to multitask efficiently in a dynamic environment
- ●  Friendly demeanor with a knack for making people feel comfortable and valued
- ●  Interest in art, culture, and creative expression (training will be provided)

Benefits

• ●  Work Schedule: 12pm-8pm, 5 days per week (Wednesday-Sunday) with possible occasional overtime
• ●  Health Coverage: Private medical insurance after 4-month probation period
• ●  Employee Perks: Discounted tattoos and art pieces
• ●  Performance Recognition: Merchandising bonus structure
• ●  Work Environment: Supportive, creative atmosphere
• ●  Team Building: Fun staff trips and events Growth Opportunities

This role offers significant development in both customer service leadership and retail sales. As ALL DAY Art develops, there will be opportunities for increased responsibility in sales, customer education, and team coordination activities.