1,003 Business Services jobs in Thailand

Purpose of the Role:

To oversee and manage core business support functions including People, Administration, IT, Procurement, Legal, and Compliance with a focus on regulatory compliance, strategic enablement, operational efficiency, and business continuity. This role provides legal oversight, drives ISO compliance, develops business service leaders, and supports cross-functional project execution to ensure that UOB LIVE operates at a high standard of governance, service, and agility.

Key Responsibilities:

Leadership & Strategic Oversight

• Lead and support departmental managers within business services functions.
• Promote collaboration, accountability, and a high-performance culture.
• Actively contribute to company leadership and decision-making forums.
• Coach and develop senior managers across Business Services to drive alignment, efficiency, and growth.
• Foster a culture of accountability, service mindset, and operational excellence across all support departments.

Strategic Business Support Projects

• Lead cross-functional initiatives such as venue hiring agreements, system procurement, ISO audits, or operational compliance reviews.
• Act as key approver and legal coordinator for major third-party contracts and operational partnerships.

Policy Governance & Quality Systems

• Oversee company-wide SOP development, including Procurement, Admin, and People procedures.
• Lead ISO 9001 readiness efforts, including document control, internal audits, risk registers, and management review protocols.

Legal & Compliance and Risk Management

• Monitor regulatory changes and ensure timely adaptation within the company.
• Coordinate with legal counsel on company legal affairs, contracts, and licenses.
• Implement risk mitigation strategies to safeguard operations and reputation.
• Monitor compliance with internal policies and recommend improvements.

Business Services Team Leadership:

People Management

• Oversee strategic workforce planning, People operations, and talent development in partnership with the Senior People & Strategy Manager.
• Ensure People initiatives align with company objectives and legal standards.

Procurement Management

• Oversee procurement accuracy, ensuring adherence to internal controls and regulations.
• Review and approve purchasing processes and contracts for transparency and efficiency including ensure budgeting and resource optimization.

IT Oversight

• Ensure IT initiatives support business needs and data protection.
• Review and approve IT policies, budgets, and key technology projects.
• Support innovation and digital transformation to enhance customer experience and operational efficiency.

Administration

• Oversee general administrative services, office facilities, and company-wide support systems.
• Ensure reporting accuracy, audit readiness, license renewals, signage tax and all government registrations.
• Prepare periodic reports and presentations for executive leadership.

Qualifications:

• Bachelor's degree in Business Administration, Law, or related field (master's preferred)
• Minimum 10 years of experience in compliance, operations, or business services
• Strong understanding of Thai regulatory frameworks and corporate governance
• Excellent leadership, problem-solving, and cross-functional coordination skills
• Fluent in Thai and English; strong written and verbal communication

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Job Description

• Ensure team's work adherence to laws, regulations and policies
• Control and monitor the correctness and quality of work
• Responsible for arranging the custodian agreement, registrar agreement and power of attorney
• Responsible for report related i.e. record benchmark in the system, maintain the operation / process manual, create a user/password for Fund Committee and create a profit sharing report with WBG.
• Liaise with internal stakeholders (sales&marketing, fund manager, compliance, risk, legal, operation, accounting, etc.) in order to ensure smooth operation run and SEC compliant
• Maintain relationship with external stakeholders (clients, custodian, SCB, insurance, auditor etc.)

Qualification

• Bachelor in Business or related fields
• Require Investment Planner License. CFP License is a plus
• Prefer experiences in direct experience in provident fund business
• Job experiences: 5-year in provident fund business
• Excellent in administrative skill / customer service skills / problem solving skills
• Ability to work efficiently and independently
• Ability to multitask and prioritize daily workload

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Service Delivery Manager

Core Purpose:

The Service Delivery Manager will be responsible for overseeing the delivery and performance of IT services to ensure they meet agreed-upon service levels and business expectations. This role acts as a key liaison between IT teams and business stakeholders, managing IT service management (ITSM) processes, SLA adherence, and continuous improvement initiatives within the bank's IT operations.

Key Responsibilities:

• Manage and oversee IT service delivery processes including Incident, Problem, Change, and Request Management in alignment with ITIL best practices.
• Ensure IT services meet defined SLAs, and track/report on KPI and service performance to stakeholders regularly.
• Facilitate and lead Change Advisory Board (CAB) meetings for change approval and risk mitigation.
• Coordinate and lead major incident management activities, ensuring timely resolution and communication.
• Drive continuous service improvement initiatives based on trend analysis and root cause investigations.
• Oversee the Network Operations Center (NOC) team to ensure effective 24×7 service monitoring and first-level incident handling.
• Collaborate with Infrastructure, Cloud, Application, and IT Support teams to ensure smooth service operations and escalation management.
• Maintain and update IT service documentation, runbooks, and communication protocols.
• Manage vendor relationships related to service delivery and escalate contractual issues as needed.
• Support audit and compliance activities related to IT service management processes.

Essential Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Minimum 5 years of experience in IT service management or service delivery roles, with at least 2 years in a managerial position.
• Strong knowledge of ITIL framework and ITSM best practices.
• Proven experience managing SLAs, major incidents, and change management processes.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to coordinate cross-functional teams and manage multiple priorities effectively.
• Experience with ITSM tools such as Jira Service Management, ServiceNow, or BMC Remedy.
• Familiarity with BOT regulatory requirements and ISO 27001 standards is a plus.
• Relevant certifications such as ITIL Foundation or ITIL Practitioner are highly desirable.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Responsibilities:

· Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.

· Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications.

· Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.

· Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.

· Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection.

· Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.

· Collaborate with regional IT team members and global IT team on IT projects.

· Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs.

· Participate in assigned projects as required.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum of 5 years of experience in IT and Application support with a multinational organization.

· Extensive knowledge of PC hardware installation, repair, testing and troubleshooting.

· Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite.

· Familiarity with ITIL or other IT service management frameworks.

· Excellent communication and problem-solving skills.

· Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment.

· Ability to work independently and as part of a team.

Job description

• Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
• Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
• Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
• Support and coordinate testing processes when required, including test planning, execution, and defect management.
• Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
• Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
• Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
• Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
• Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
• Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
• Strong understanding of enterprise architecture, APIs, and platform design.
• Excellent communication and facilitation skills — able to work across business, operations, and technical teams.
• Strong problem-solving skills and ability to connect business requirements with technical implications.
• Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
• Experience in the banking or financial services industry is an advantage

About the job

The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:

Marketplace Operations:

a.    Oversee the day-to-day operations of the marketplace.

b.    Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.

c Monitor and analyze marketplace performance metrics and KPIs.

Strategic Planning and Execution:

a.    Develop and implement strategic plans for marketplace growth and optimization.

b.    Identify and leverage growth levers to drive marketplace expansion.

c Collaborate with cross-functional teams to execute campaigns and promotional activities.

Process Management and Optimization:

a.    Manage the end-to-end process of marketplace operations.

b.    Introduce new processes and optimize existing ones to improve efficiency and effectiveness.

c Conduct regular reviews and updates of operational processes.

Training and Development:

a.    Provide training and support to marketplace team members and stakeholders.

b.    Develop training materials and programs to enhance team capabilities.

c Ensure continuous learning and development within the team.

Stakeholder Management:

a.    Work closely with client stakeholders to understand their needs and requirements.

b.    Streamline processes and improve efficiencies in collaboration with client teams.

c Act as the main point of contact for client inquiries and issues related to marketplace operations.

d.    Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer

e.    Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy

f Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions

Marketplace Ecosystem and Tools:

a.    Stay updated on the latest marketplace trends, tools, and technologies.

b.    Evaluate and implement new tools and technologies to enhance marketplace operations.

c Build and maintain relationships with key marketplace partners and vendors.

Required:

• At a minimum, a bachelor's degree in marketing or business management.

• Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing

• Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing

• Strong with numbers and data

• Needs to be proficient with MS Excel or similar data processing tools

• Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)

• Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements

• Highly organized, detail oriented, and results focused

Recommended:

• Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors

• Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings

• Hunger to learn on the go and upskill based on team and client requirements

About The Job
The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:- Marketplace Operations:
- Oversee the day-to-day operations of the marketplace.
- Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.
- Monitor and analyze marketplace performance metrics and KPIs.
- Strategic Planning and Execution:
- Develop and implement strategic plans for marketplace growth and optimization.
- Identify and leverage growth levers to drive marketplace expansion.
- Collaborate with cross-functional teams to execute campaigns and promotional activities.
- Process Management and Optimization:
- Manage the end-to-end process of marketplace operations.
- Introduce new processes and optimize existing ones to improve efficiency and effectiveness.
- Conduct regular reviews and updates of operational processes.
- Training and Development:
- Provide training and support to marketplace team members and stakeholders.
- Develop training materials and programs to enhance team capabilities.
- Ensure continuous learning and development within the team.
- Stakeholder Management:
- Work closely with client stakeholders to understand their needs and requirements.
- Streamline processes and improve efficiencies in collaboration with client teams.
- Act as the main point of contact for client inquiries and issues related to marketplace operations.
- Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer
- Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy
- Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions
- Marketplace Ecosystem and Tools:
- Stay updated on the latest marketplace trends, tools, and technologies.
- Evaluate and implement new tools and technologies to enhance marketplace operations.
- Build and maintain relationships with key marketplace partners and vendors.
Required:- At a minimum, a bachelor's degree in marketing or business management.
- Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing
- Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
- Strong with numbers and data
- Needs to be proficient with MS Excel or similar data processing tools
- Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
- Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
- Highly organized, detail oriented, and results focused
Recommended:- Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
- Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
- Hunger to learn on the go and upskill based on team and client requirements