13 Business Support jobs in Thailand

Req ID: 126502
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** FIN - Finance
**Career Stream:** DEC - Decision Support
**Role:** Advisory
**SAP Short Name:** ADV
**Job Title:** Decision Support Advisor
**Job Code:** ADV-FIN-DEC
**Job Level:** Band 09
**Direct/Indirect Indicator:** Indirect
**Summary**
Acts as project leader and coordinator for the development of the financial plans / forecasts for a business group or customer account. First full level of specialization; applies expertise in more than one area of specialization. Work is performed within established professional standards, established policy, and/or established objectives. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Incumbents are accountable for quality of work delivered by external suppliers as applicable. May influence others outside of team to ensure goals are met and resolves conflicts in an effective manner. Sound decisions are required to achieve the sites / major function's operations, schedules, and/or performance goals. Receives guidance primarily on unique, unusual, or controversial problems or questions. Will lead a work group or project team consisting of one or more support staff and/or tech/professional staff with some coaching from own supervisor, or will provide advice and guidance in area of specialty as required. Seeks out new avenues for building internal and external relationships as appropriate; maintains contacts with existing relationships. Implements process improvements. Can negotiate and persuade. Conducts negotiations and manages a desired outcome. Chairs meetings with adequate presentation material. Mentors, motivates and influences others to work toward and achieve team objectives. May be responsible for planning and prioritizing work for other people. Makes a decision based on analysis. Anticipates and initiates changes and make recommendations. Is Able to handle difficult situations in a tactful and diplomatic manner. Can effectively resolve conflict.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Acts as project leader for the development of financial plans for a business group or customer account.
+ Develops timelines, plan guidance and plan assumptions.
+ Gathers and analyzes information on which to base plan assumptions.
+ Oversees the development and preparation of alternative plan models.
+ Prepares and presents summaries to management.
+ Prepares monthly financial reporting packages including forecasts, results and financial and operational metrics.
+ Completes special projects involving the analysis of financial information related to inventory, costs, headcount, profit maximization, expense targets both within finance or as member of a cross functional or customer team.
+ As required, plays a leadership role with junior members of the decision support team, coordinating and guiding activities, providing direction or leading group projects.
**Knowledge/Skills/Competencies**
+ Working knowledge of Celestica's finance organization including strategic policies and objectives.
+ ~Strong knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department including ERP and office systems.
+ Strong communication, negotiation and presentation skills.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to recommend accounting process changes based on intimate knowledge of accounting processes, policies and procedures.
+ Ability to direct others on accounting practices.
+ Ability to recommend creative accounting solutions that is in accordance with U.S. GAAP or GAAP of the relevant country.
+ Ability to manage large-scale budgeting/forecasting process.
+ Ability to analyze and summarize key highlights and makes recommendations to management for plan/forecast savings.
+ Perform financial sensitivity analysis against all key factors (pricing, operating and costing) and provide management with recommendations/solutions.
+ Makes recommendations based on interpretation of results.
+ Understands MRP configurations/processes.
+ Creates basic spreadsheet macros.
+ Ability to design custom queries in job-related software.
+ Understanding of the relationships between the various tools.
+ Understands how to use the political structure in the organization and how to get things done using that structure.
**Physical Demands**
+ Duties of this position are performed in a normal office environment
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
+ Occasional overnight travel may be required
**Typical Experience**
+ Six to eight years of relevant experience
**Typical Education**
+ Bachelor's degree, or consideration of an equivalent combination of education and experience.
+ Education experience may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Req ID: 126500
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** FIN - Finance
**Career Stream:** DEC - Decision Support
**Role:** Specialist
**SAP Short Name:** SPE
**Job Title:** Decision Support Specialist
**Job Code:** SPE-FIN-DEC
**Job Level:** Band 08
**Direct/Indirect Indicator:** Indirect
**Summary**
Acts as project leader and coordinator for the development of the financial plans / forecasts for a business group or customer account. Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Sound decisions are required to achieve the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. Will lead a work group or project team consisting of technical and support staff as required. Builds internal and external relationships as appropriate, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Implements process improvements. Presents complex information integrating several scenarios, Become a key advisor and is able to assist clients/user on vastly different issues. Ability to run a successful meeting with multiple people (i.e. agenda, timetable, demonstrate good time management, conclusion, follow-up and minutes.) Meets group needs, ensures appropriate resources are available and works to achieve team goals over individual goals. Make a decision based on the analysis. Provides input to mange required changes. Leads by example and is accountable for their actions.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Acts as project leader for the development of financial plans for a business group or customer account.
+ Develops timelines, plan guidance and plan assumptions.
+ Gathers and analyzes information on which to base plan assumptions.
+ Oversees the development and preparation of alternative plan models.
+ Prepares and presents summaries to management.
+ Prepares monthly financial reporting packages including forecasts, results and financial and operational metrics.
+ Completes special projects involving the analysis of financial information related to inventory, costs, headcount, profit maximization, expense targets both within finance or as member of a cross functional or customer team.
+ As required, plays a leadership role with junior members of the decision support team, coordinating and guiding activities, providing direction or leading group projects.
**Knowledge/Skills/Competencies**
+ Basic understanding of internal and external customer needs is required to make effective/informed decisions.
+ Strong communication, negotiation and presentation skills.
+ Ability to consolidate, manipulate and analyze large quantities of data.
+ Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion.
+ Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
+ Ability to recommend accounting process changes based on intimate knowledge of accounting processes, policies and procedures.
+ Ability to direct others on accounting practices.
+ Ability research accounting rules in both U.S. GAAP and GAAP of relevant country.
+ Ability to create a profit center or cost center budget identifying key plan drivers.
+ Ability to bridge between actual, plan and forecast, analyzing mix impacts and summarizing in management reports.
+ Provide recommendations based on interpretation of results.
+ Ability to design/create queries and understands what creates the output.
+ Creates basic spreadsheet macros.
+ Ability to design custom queries in job-related software.
+ Understanding of the relationships between the various tools.
+ Understand how to use political structure in the organization and how to get things done using that structure.
**Physical Demands**
+ Duties of this position are performed in a normal office environment
+ Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data
+ Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc)
+ Occasional overnight travel may be required
**Typical Experience**
+ Three to six years of relevant experience
**Typical Education**
+ Bachelor's degree, or consideration of an equivalent combination of education and experience.
+ Education experience may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

**Job Description**
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
**Responsibilities**
+ **Installation and Configuration:** Setting up new hardware and software, including computers, printers, scanners, and other peripherals. Configuring operating systems, applications, and network settings.
+ **Troubleshooting and Repair:** Diagnosing and resolving hardware and software issues. Repairing or replacing faulty components. Ensuring optimal system performance.
+ **Maintenance and Upgrades:** Performing routine maintenance tasks, such as system updates and security patches. Upgrading hardware and software to meet evolving needs.
+ **Technical Support:** Providing timely and effective support to end-users, both in person and remotely. Addressing user requests and resolving technical problems efficiently.
+ **Inventory Management:** Maintaining an accurate inventory of IT hardware and software assets.
+ **Security:** Ensuring data security by implementing and maintaining security measures like firewalls, antivirus software, and access controls.
+ **Documentation:** Creating and maintaining documentation for IT procedures, configurations, and troubleshooting steps.
+ **Collaboration:** Working with other IT team members and departments to implement new technologies and resolve complex issues.
+ **Training:** Providing training and support to end-users on the use of hardware and software. **Skills and Qualifications:**
+ **Technical Proficiency:** Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), and common software applications.
+ **Troubleshooting Skills:** Ability to diagnose and resolve hardware and software problems effectively.
+ **Communication Skills:** Excellent written and verbal communication skills to interact with users and document solutions.
+ **Problem-Solving Skills:** Ability to analyze problems, identify root causes, and implement effective solutions.
+ **Customer Service Skills:** Ability to provide excellent customer service and support to end-users.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively.
+ **Teamwork:** Ability to work effectively as part of a team.
+ **Knowledge of Networking:** Understanding of basic networking concepts and troubleshooting (LAN, WAN, VPN).
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
**Responsibilities**
+ **Installation and Configuration:** Setting up new hardware and software, including computers, printers, scanners, and other peripherals. Configuring operating systems, applications, and network settings.
+ **Troubleshooting and Repair:** Diagnosing and resolving hardware and software issues. Repairing or replacing faulty components. Ensuring optimal system performance.
+ **Maintenance and Upgrades:** Performing routine maintenance tasks, such as system updates and security patches. Upgrading hardware and software to meet evolving needs.
+ **Technical Support:** Providing timely and effective support to end-users, both in person and remotely. Addressing user requests and resolving technical problems efficiently.
+ **Inventory Management:** Maintaining an accurate inventory of IT hardware and software assets.
+ **Security:** Ensuring data security by implementing and maintaining security measures like firewalls, antivirus software, and access controls.
+ **Documentation:** Creating and maintaining documentation for IT procedures, configurations, and troubleshooting steps.
+ **Collaboration:** Working with other IT team members and departments to implement new technologies and resolve complex issues.
+ **Training:** Providing training and support to end-users on the use of hardware and software. **Skills and Qualifications:**
+ **Technical Proficiency:** Strong knowledge of computer hardware, operating systems (Windows, macOS, etc.), and common software applications.
+ **Troubleshooting Skills:** Ability to diagnose and resolve hardware and software problems effectively.
+ **Communication Skills:** Excellent written and verbal communication skills to interact with users and document solutions.
+ **Problem-Solving Skills:** Ability to analyze problems, identify root causes, and implement effective solutions.
+ **Customer Service Skills:** Ability to provide excellent customer service and support to end-users.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively.
+ **Teamwork:** Ability to work effectively as part of a team.
+ **Knowledge of Networking:** Understanding of basic networking concepts and troubleshooting (LAN, WAN, VPN).
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Key Responsibilities** **Financial Reporting & Compliance**
+ Oversee preparation of monthly and annual financial statements in accordance with **IHG standards** and local regulations.
+ Ensure timely completion of monthly closing processes and accurate submission to corporate.
+ Support statutory reporting, internal audits, tax filings, and liaise with external auditors.
+ Maintain up-to-date knowledge of local accounting laws, tax compliance, and IHG policies.
**Business Support & Commercial Insight**
+ Analyze hotel performance, identify risks/opportunities, and contribute to business reviews.
+ Provide meaningful financial insight to department heads for **profitability and cost control** .
+ Support budgeting, forecasting, and strategic planning cycles with data-driven input.
+ Develop and track **KPIs** to measure business efficiency and inform decision-making.
**Internal Controls & Risk Management**
+ Assist in implementing and maintaining **IHG internal control framework** .
+ Monitor cash handling, procurement, payroll, and expense processes to ensure accountability.
+ Lead or participate in investigations relating to irregularities or financial concerns.
+ Champion **ethics, accuracy, and confidentiality** in all financial matters.
**Team Leadership & Collaboration**
+ Lead, train, and develop the Finance team to maintain a high-performing and motivated unit.
+ Act as a role model for the hotel's **service culture, accountability, and professionalism** .
+ Partner closely with operational teams (Rooms, F&B, Engineering, etc.) to ensure alignment between financial goals and guest service excellence.
+ Step in for the Director of Finance as needed in meetings and approvals.
**Qualifications & Experience**
+ Bachelor's degree or higher in Accounting, Finance, or a related field.
+ CPA or equivalent professional qualification preferred.
+ Minimum 5 years of progressive experience in hotel finance, with at least 2 years in a supervisory or managerial capacity.
+ Knowledge of **Uniform System of Accounts for the Lodging Industry (USALI)** , local accounting standards, and IHG financial systems.
+ Strong Excel and financial modeling skills; familiarity with **Sun, Opera, BirchStreet, and other IHG tools** is advantageous.
+ High attention to detail, analytical thinking, and solution-focused mindset.
+ Fluent in Thai and English, both written and spoken.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Industry**:
Machinery/Heavy Machine, Manufacturing(Other), Manufacturing(Machinery)
- **
Job Description**:
Office: Bangkok Office

Division: IM/Machinery BD Support
Team: BD
- Research market demand, develop new product(New supplier), and launch product to market
- Coordinate with Sales, Marketing and related division regards to sales expansion
- Control product data base and stock balancing.
- Control supplier and coordinate with related division regards to sales expansion
- Manage and support Supplier.
- Manage Product data base and stock balancing to secure Lead time
- Launch new product market via EC-website, Create Product page
- **
Requirement**:
(Must)
- Age 25-30 yaers old
- Bachelor’s degree preferably in Engineer or related field.
- 3-5 years working experience in Engineering field or BD, Purchase, Marketing or related field.
- Good command of English communication.

(Advantage)
- Japanese Skills
- **
English Level**:
Level 4 - Conversational Level
- **
Other Language**:
English
- **
Working Hour**:
9:00 ~ 18:00
- **
Holiday**:

- Weekends (Sat-Sun)
- National Holiday
- **
Benefit**:

- BONUS (4.5 months in 2016, depending on company performance)
- O.T. Allowance
- Meal Allowance (35 THB per day)
- Perfect Attendance Incentives
- TOEIC Allowance
- Incentives (2times / year)
- Social Security Fund
- Medical Insurance
- Feet Card
- Maintenance car 3,000THB / month

**Industry**:
Machinery/Heavy Machine, Manufacturing(Other), Manufacturing(Machinery)
- **
Job Description**:
Office: Bangkok Office

Division: IM/Machinery BD Support
Team: BD
- Research market demand, develop new product(New supplier), and launch product to market
- Coordinate with Sales, Marketing and related division regards to sales expansion
- Control product data base and stock balancing.
- Control supplier and coordinate with related division regards to sales expansion
- Manage and support Supplier.
- Manage Product data base and stock balancing to secure Lead time
- Launch new product market via EC-website, Create Product page
- **
Requirement**:
(Must)
- Age 25-30 yaers old
- Bachelor’s degree preferably in Engineer or related field.
- 3-5 years working experience in Engineering field or BD, Purchase, Marketing or related field.
- Good command of English communication.

(Advantage)
- Japanese Skills
- **
English Level**:
Level 4 - Conversational Level
- **
Other Language**:
English
- **
Working Hour**:
9:00 ~ 18:00
- **
Holiday**:

- Weekends (Sat-Sun)
- National Holiday
- **
Benefit**:

- BONUS (4.5 months in 2016, depending on company performance)
- O.T. Allowance
- Meal Allowance (35 THB per day)
- Perfect Attendance Incentives
- TOEIC Allowance
- Incentives (2times / year)
- Social Security Fund
- Medical Insurance
- Feet Card
- Maintenance car 3,000THB / month

**Industry**:
Machinery/Heavy Machine, Manufacturing(Other), Manufacturing(Machinery)
- **
Job Description**:
Office: Bangkok Office

Division: IM/Machinery BD Support
Team: BD
- Research market demand, develop new product(New supplier), and launch product to market
- Coordinate with Sales, Marketing and related division regards to sales expansion
- Control product data base and stock balancing.
- Control supplier and coordinate with related division regards to sales expansion
- Manage and support Supplier.
- Manage Product data base and stock balancing to secure Lead time
- Launch new product market via EC-website, Create Product page
- **
Requirement**:
(Must)
- Age 25-30 yaers old
- Bachelor’s degree preferably in Engineer or related field.
- 3-5 years working experience in Engineering field or BD, Purchase, Marketing or related field.
- Good command of English communication.

(Advantage)
- Japanese Skills
- **
English Level**:
Level 4 - Conversational Level
- **
Other Language**:
English
- **
Working Hour**:
9:00 ~ 18:00
- **
Holiday**:

- Weekends (Sat-Sun)
- National Holiday
- **
Benefit**:

- BONUS (4.5 months in 2016, depending on company performance)
- O.T. Allowance
- Meal Allowance (35 THB per day)
- Perfect Attendance Incentives
- TOEIC Allowance
- Incentives (2times / year)
- Social Security Fund
- Medical Insurance
- Feet Card
- Maintenance car 3,000THB / month

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .