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Outlet Assistant Manager-

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.

What will I be doing?

As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Create an environment where everyone in the department is focus on "creating that special experience" to deliver exceptional customer service.
• Actively seek verbal feedback from customers and team members at each service period.
• Agree on and implement actions to make improvements to customer service.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager.
• Make sure all customers' requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
• Be available to assist on duty in the restaurant and bars during any busy days or special events.
• Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
• Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and Managers, assessing team members against these standards.
• Ensure that training on departmental standards is regularly conducted in the outlets.
• Monitor standards through regular standards review checks.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Implement and follow-through with improvements identified.
• Plan, prioritize, organize and control the day-to-day operation.
• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.).
• Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the restaurant at all times.
• Understand the situation in other departments and their implications for your own department.
• Plan ahead and ensure adequate resources are available.
• Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, and handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Maintain event and function histories to assist with returning events.
• Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements.
• Attend and participate in regular F&B operational and roster meetings.
• Understand the goals of the hotel and the department's role in achieving it, communicating goals and clear direction to the team.
• Set and agree to departmental objectives for self and team.
• Represent the needs of the team to others in the hotel.
• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Seek out and maximize departmental and hotel revenue opportunities.
• Be aware of potential highs and lows in the business.
• Create and implement sales promotions and team member incentives as per discussion with the F&B Manager.
• Assist the F&B Manager with preparation of event brochures.
• Identify, communicate and act on potential sales leads.
• Create an environment where "everyone sells".
• Supervise the financial performance of the department in line with the profit plan.
• Use key monitors and financial targets to evaluate the department's performance and make future plans.
• Complete regular financial and operating reports as required or requested by the F&B Manager.
• Forecast potential revenues and costs.
• Following company control procedures, control costs without compromising standards.
• Analyze and explain any financial variance against plan.
• Set-up and maintain leave plans for the department.
• Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all the relevant information before commencing employment.
• Assist with planning and ensuring departmental orientation is carried out.
• Ensure that the Orientation Training manual for each outlet is kept up to date.
• Ensure that standards training, and assessments are carried out.
• Ensure the health, safety and well-being of customers and all team members.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within OH&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Ensure that hygiene training is conducted at least once a year.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years managerial position in a 4 / 5-star category hotel.

• Familiar with computer systems.

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Strong leadership, people management and training skills.

• Guest oriented and able to confidently build and exceed service standards.

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.

• Strong interpersonal skills and attention to details.

• Key strengths (under the 9 competencies) in people management communication and planning.

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects,

• service techniques, and guest interaction.

• Considerable skills in math and algebraic equations using percentages.

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems.

• Able to work under pressure and deal with stressful situations during busy periods.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Additional Information

Job Number

Job CategorySales & Marketing

LocationFour Points by Sheraton Bangkok Sukhumvit 15, 4 Sukhumvit Soi 15, Bangkok, Bangkok, Thailand, 10110

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

• หาลูกค้ารายใหม่
• ศึกษาการจัดทำใบเสนอราคา
• ศึกษาราคาขาย และ กำไร ของลูกค้าเดิม แต่ละราย เพื่อเป็นแนวทางเบื้องต้น ในการกำหนดราคาขายลูกค้ารายใหม่
• ศึกษา ทำความเข้าใจ รายการที่เป็นต้นทุนเบื้องต้น เพื่อใช้ในการกำหนดยอดขายในแต่ละงาน/ ลูกค้า
• ศึกษา ทำความเข้าใจ รูปแบบการให้บริการ และวิธีการจัดงาน แคเทอริ่ง เช่น รายชื่อร้านค้าที่ให้บริการ / ราคาต่อหัว (อาหารกลางวัน + อาหารว่าง) / รูปแบบการจัดเตรียมงานสถานที่ในรูปแบบต่างๆ งานสัมมนา, งานประชุม, งานเลี้ยงบริษัท/ วิธีการเลือกเมนูอาหาร และ อาหารเงื่อนไขพิเศษ เมนูฮาลาจ หรือ มังสวิรัติ
• ศึกษากลุ่มลูกค้าเก่า ประเภทธุรกิจ, งบประมาณ, ผู้ติดต่อ เพื่อแนะนำตัว และอื่นๆ
• ศึกษาอุปกรณ์และเครื่องมือต่าง ๆ ที่เกี่ยวข้องกับการจัดงานสัมมนาภายในโครงการ
• เรียนรู้หน้าที่ของทีมงาน และบทบาทของแต่ละแผนกที่เกี่ยวข้อง เพื่อสนับสนุนการจัดงาน
• เข้าร่วมประชุมประจำสัปดาห์ เพื่อแลกเปลี่ยนและอัพเดทข้อมูลให้กับทีมงาน
• นำเสนอรูปแบบและกลยุทธ์การนำเสนองาน และ การเตรียมตัวก่อนพบลูกค้าใหม่

Company Description

Sofitel is more than just luxury hotels; it is guided by a zest for life, inspiring heartfelt encounters and showcasing vibrant local cultures with remarkable savoir-faire and heartfelt service. With over 120 addresses worldwide, Sofitel seeks to ignite love, unlock the extraordinary, and foster discovery in every stay. Through a fusion of French zest and local culture, Sofitel creates transformational experiences, from culinary artistry to captivating local artistry and serene wellness spaces.

Role Description

This is a full-time on-site role based in Bangkok for an Assistant Director of Catering Sales. This position will be responsible for generating and managing sales leads, nurturing client relationships, and working collaboratively with the marketing team to develop sales strategies. Daily tasks include reaching out to potential clients, arranging meetings, presenting product or service offerings, and maintaining up-to-date records of sales activities and performance metrics.

Qualifications

• PASSION
• Proven sales experience and strong client relationship management skills
• Excellent communication, negotiation, and presentation skills
• Ability to work collaboratively with the marketing team
• Familiarity with CRM software and sales analytics tools
• Self-motivated with a results-driven approach
• Experience in the hospitality industry is required
• Fluency in English is required; knowledge of additional languages is a plus

Location: Montien Hotel Surawong Bangkok

Position: Director / Assistant Director of Catering & Events

Department: Sales & Marketing

Reports to: Director of Commercial

Key Responsibilities

· Lead the Catering & Events Department, overseeing all aspects of corporate functions, social events, incentives, and weddings.

· Develop, implement, and continuously refine sales and marketing strategies for catering and events to maximize revenue, occupancy, and profitability.

· Build and maintain strong business relationships with wedding planners, event organizers, corporate clients, and key partners.

· Direct the creation and execution of marketing campaigns in collaboration with the Marketing Communications team, ensuring the hotel's unique selling propositions are effectively communicated.

· Define and achieve sales goals for the catering and events segment, with a focus on both short- and long-term business growth.

· Attend client meetings, site inspections, trade shows, roadshows, and networking events to promote the hotel's catering and event capabilities.

· Oversee advertising and promotional activities, both online and offline, to position Montien Hotel Surawong as a leading events destination.

· Monitor competitor performance, industry trends, and client feedback to adapt strategies proactively.

· Prepare and administer departmental budgets, ensuring effective cost control and resource allocation.

· Lead, mentor, and motivate the banquet, events, and catering teams to deliver exceptional guest experiences.

· Maintain a high standard of professionalism, ethics, and service quality at all times.

Core Competencies

· Proven track record in catering, events, and banquet sales with strong leadership experience.

· Deep knowledge of wedding, social, and corporate event markets, including current trends and client expectations.

· Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.

· Strong communication skills, both verbal and written, in English (additional languages are an advantage).

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with event management systems and hotel CRM tools.

· Creative mindset with the ability to design and execute memorable event concepts.

· Ability to work under pressure, adapt to change, and maintain a proactive and flexible approach.

· High attention to detail in planning, documentation, reporting, and client communication.

Strong leadership qualities, capable of inspiring and guiding a diverse team.

Responsibilities:

• Develop new business in QSR, Café and Chain Restaurants with Malee products including Co-Branding
• Develop new products for Foodservice channel and understand market trends
• Create new sales for all customers in Foodservice
• Manage Sales and Budget for own accounts and agents to maximize Profit
• Expand key customer relationships, ensuring long-term loyalty and satisfaction.
• Ability to analyze industry trends, customer needs, and competitor activities to recommend strategic action plans.
• Create customer visits, product presentation, demonstrations, solution selling
• Collaborate with RD and Marketing teams to define customers' requirements and develop new proposals
• Analyze market trends and adjust plans to maximize opportunities
• Build and maintain strong relationships and join quarterly visit with Agent customers
• Ability to collaborate with legal team to work for contract.
• Deliver accurate sales forecasts on a monthly, and annual basis for own accounts and Agents.
• Develop monthly, quarterly and annual sales targets and demand forecasts, and deliver them
• Identify new market opportunities in Foodservices
• Manage customer complaints and support related departments to solve the issues

Qualification:

• Bachelor's degree or higher in Business Administration, Marketing, Sales, or a related field.
• Over 5 years of experience in Sales or Marketing, preferably within the foodservice channel.
• At least 3 years of proven leadership experience managing and developing high-performing teams.
• Strong business acumen with a deep understanding of foodservice channel dynamics and growth opportunities.
• Exceptional negotiation, interpersonal, and leadership skills.
• Excellent communication abilities in both Thai and English, with a strong capability to engage stakeholders at all levels.
• Strategic thinker with a proactive approach to customer management and business development.
• Proficient in Microsoft Office tools, including Excel, Outlook, Word, and PowerPoint.
• Highly adaptable and flexible, with the ability to thrive under pressure and collaborate effectively in team environments.
• Must possess a valid driver's license and have access to a personal vehicle.

Job Purpose

• Develop new business in QSR, Café and Chain Restaurants with Malee products including Co-Branding
• Develop new products for Foodservice channel and understand market trends
• Create new sales for all customers in Foodservice
• Manage Sales and Budget for own accounts and agents to maximise Profit
• Expand key customer relationships, ensuring long-term loyalty and satisfaction.

Responsibilities

• Ability to analyse industry trends, customer needs, and competitor activities to recommend strategic action plans.
• Create customer visits, product presentation, demonstrations, solution selling
• Collaborate with RD and Marketing teams to define customers' requirements and develop new proposals
• Analyze market trends and adjust plans to maximize opportunities
• Build and maintain strong relationships and join quarterly visit with Agent customers
• Ability to collaborate with legal team to work for contract.
• Deliver accurate sales forecasts on a monthly, and annual basis for own accounts and  Agents.
• Develop monthly, quarterly and annual sales targets and demand forecasts, and deliver them
• Identify new market opportunities in Foodservices
• Manage customer complaints and support related departments to solve the issues

Qualifications

• Bachelor Degree or above in Business Administration, Marketing, Sales or related field
• More than 5 years of experiences in Sales or Marketing
• Strong ability to understand business development in foodservice channel
• Strong ability in negotiation, interpersonal and leadership skills
• Good communication in Thai and English
• Ability to communicate with all stakeholders in Thai and English
• Ability to negotiate well and mange customers
• Excellent negotiation, communication, and strategic thinking skills
• Good in computer skills including Microsoft Excel, Outlook, Word, and PowerPoint
• Flexibility and Adaptability
• Ability to work as a team including under pressure