What Jobs are available for Call Center Operations in Thailand?

Responsibilities

• Support sales opportunities and collaborate closely with the local sales team to educate customers about the platform.
• Onboard new customers, ensuring smooth engagement and alignment with desired outcomes.
• Build and maintain strong, long-term customer relationships.
• Deliver and own the technical customer experience, including troubleshooting and issue resolution.
• Identify and escalate complex technical or strategic cases as needed.
• Contribute to automation, case deflection, and digital self-help initiatives to enhance user experience.
• Maintain accurate internal records of technical issues and customer interactions.
• Conduct customer trainings and communicate new features and functionalities.
• Gather customer feedback through surveys and feature input.
• Identify and support expansion opportunities within existing accounts.

Requirements

• Experience in customer or technical support within a high-tech environment.
• Strong customer orientation and ability to build trust and confidence.
• Solid understanding of SaaS, pre-sales processes, software documentation, and information security (mobile app security is a plus).
• Proficiency in reading and interpreting device, network, and application logs.
• Scripting experience in Bash is a strong advantage.
• Fluent in Thai and English.

As a Service Delivery Manager at NTT DATA in Bangkok, you will lead and oversee the delivery of IT services (End User Support, infrastructure, IT Asset Management, and Procurement) at a single client in the Asia-Pacific region. You act as the principal interface between clients, internal technical teams (onsite, offshore) and vendors. You ensure that services meet or exceed SLAs, maintain client satisfaction, control costs and drive continuous improvement.

Position overview:

• Ensure the stability, reliability, and quality of ongoing service operations
• Drive performance in accordance with contractual obligations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
• Lead and manage escalations, ensuring timely resolution and effective communication with clients and internal teams
• Identify, assess, and mitigate risks to maintain uninterrupted service delivery.
• Promote continuous improvement, efficiency, and innovation across delivery processes and operations
• Conduct regular governance and performance reviews, presenting operational insights, risk assessments, and improvement plans
• Collaborate closely with technical, delivery, and support teams to resolve issues, plan changes, and enhance overall service performance
• Monitor and report on service metrics, analyse trends, and recommend proactive improvements
• Oversee budgeting, resource planning, and contract management to ensure operational and financial efficiency
• Engage strategically with clients to align service delivery with business goals, explore enhancement opportunities, and support account growth initiatives

Requirements:

• Bachelor's degree in relevant field
• 3 - 5+ years in IT service delivery & operations, preferably in managed services or outsourcing
• Strong ITIL & service management knowledge
• Excellent client management and communication skills
• Proven leadership with cross-functional, multi-location teams
• Advanced verbal and written communication skills in both Thai and English
• Travel including overnight domestic or international trips may be required

Location: Bangkok, Thailand ( MRT Queen Sirikit)

We are representing a leading multinational organization seeking an experienced and proactive IT Support Specialist to join their team in Bangkok. The successful candidate will play a key role in ensuring smooth IT operations, providing technical support, and driving digital transformation initiatives across the region.

As the IT Support Specialist, you will act as the primary contact for IT service delivery — providing hands-on support, troubleshooting, and collaborating with both local and global IT teams. This role offers exposure to a dynamic, multicultural environment and opportunities to work on major IT transformation projects including workplace technology, Microsoft 365, and IT infrastructure upgrades.

• Serve as the first point of contact for IT service inquiries and support requests.
• Diagnose and resolve hardware, software, and network issues (PCs, laptops, printers, mobile devices, etc.).
• Install, configure, and maintain computer systems, applications, and peripherals.
• Manage and document support tickets, ensuring timely follow-up and issue resolution.
• Maintain and update IT documentation and knowledge base materials.
• Track and manage IT assets throughout their lifecycle — from acquisition to disposal.
• Provide user training and guidance on IT systems, data protection, and cybersecurity best practices.
• Coordinate with vendors for IT procurement, service agreements, and equipment installation.
• Collaborate closely with regional and global IT teams on improvement projects.
• Support business departments on IT-related matters such as budgeting, purchasing, and process alignment.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT and Application Support within a multinational company.
• Strong knowledge of PC hardware installation, repair, and troubleshooting.
• Proficient in Windows OS, Microsoft Office Suite, and basic server administration.
• Basic understanding of cloud computing, networking, and cybersecurity.
• Familiar with ITIL or other IT service management frameworks.
• Excellent communication and problem-solving skills.
• Fluent in English (spoken and written); able to work effectively in a global team environment.
• Independent, reliable, and collaborative team player.

• Opportunity to work with a world-class multinational team.
• Exposure to global IT projects and modern workplace transformation.
• Collaborative, supportive, and inclusive work environment.
• Competitive compensation and development opportunities.

Responsibilities:

· Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.

· Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications.

· Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.

· Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.

· Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection.

· Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.

· Collaborate with regional IT team members and global IT team. Engage in exciting new IT projects aimed at transforming our current IT environment that will include workplace, M365, and IT infrastructure.

· Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs.

· Participate in assigned projects as required.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum of 5 years of experience in IT and Application support with a multinational organization.

· Extensive knowledge of PC hardware installation, repair, testing and troubleshooting.

· Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite.

· Basic knowledge of server administration, cloud computing and networking.

· Basic knowledge of Cybersecurity.

· Familiarity with ITIL or other IT service management frameworks.

· Excellent communication and problem-solving skills.

· Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment.

· Ability to work independently and as part of a team.

Overview .

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT and Application support with a multinational organization.
• Extensive knowledge of PC hardware installation, repair, testing and troubleshooting.
• Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite.
• Basic knowledge of server administration, cloud computing and networking.
• Basic knowledge of cybersecurity.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent communication and problem-solving skills.
• Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment.
• Ability to work independently and as part of a team.

The Opportunity .

• Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.
• Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications.
• Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.
• Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.
• Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection.
• Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.
• Collaborate with regional IT team members and global IT team. Engage in exciting new IT projects aimed at transforming our current IT environment that will include workplace, M365, and IT infrastructure.
• Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs.
• Participate in assigned projects as required.

About HRS

HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.

Key Responsibilities

• Participate in the support and implementation of solutions for hotels, restaurants, spas, and fitness clubs across the region.
• Handle customer cases: triage incoming case loads, and review existing owned and escalated cases.
• Stay up-to-date with new product releases as they become available.
• Collaborate with subject matter experts on client enhancement requests and development needs.
• Work closely with the support and implementation teams to exceed service level requirements.
• Conduct user training and perform other duties as assigned or deemed appropriate by management.

Location

Open to candidates based in
Thailand
.

Requirements

• Experience in the F&B and/or hotel industry.
• Experience in POS support, installation, configuration, or customer training is a plus (not mandatory).
• Strong interest in POS solutions.
• Hospitality industry background is desirable.
• Experience in training employees on systems and operations (front desk, reservations, F&B) is an advantage.
• Strong interpersonal skills to collaborate with both customers and cross-functional teams.

What you will be doing

• Provide telephonic/remote/onsite support for all POS products, with QA skills advantageous.
• Ensure accurate and timely updates of logged support issues on the in-house call logging system.
• Research and test problems to confirm, isolate, and identify root cause and propose/document resolutions/future mitigation.
• Assist with the occasional implementation, testing, and writing of documentation
• Test and troubleshoot new versions prior to release.
• Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
• Log and manage support cases with 3rd parties.

LANGUAGE REQUIREMENTS:

• Fluency in English and local language, both written and spoken

WE OFFER:

• Opportunity to grow inside the global organization.
• Motivating remuneration package.
• Competitive annual bonus scheme.
• Remote/flexible working.

Job description

• Design and oversee high-level architecture direction across squads, in alignment with long-term platform strategy and scalability.
• Actively support the squads in identifying and removing impediments to ensure successful and timely Sprint and Release delivery.
• Provide regular progress updates and facilitate stakeholder review meetings to align expectations and manage communication.
• Support and coordinate testing processes when required, including test planning, execution, and defect management.
• Participate in the product visioning and concept development stages with business and technical stakeholders, and deliver training on new solutions where needed.
• Manage and groom the product backlog: ensure items are clearly defined, prioritized, and technically feasible.
• Provide input on infrastructure and system capacity needs, ensuring scalability and future readiness of sales and service channels.
• Drive continuous improvement initiatives for all service-related processes, ensuring high system availability and performance.
• Ensure all services under your responsibility meet target Service Levels (SLAs, uptime), and that incidents are managed with effective root cause analysis and corrective/preventive actions.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field.
• Minimum 12 years of experience in software development team lead, solution architecture, or IT delivery.
• Proven experience managing digital platforms related to CRM, campaign management, or sales/service systems.
• Strong understanding of enterprise architecture, APIs, and platform design.
• Excellent communication and facilitation skills — able to work across business, operations, and technical teams.
• Strong problem-solving skills and ability to connect business requirements with technical implications.
• Experience working in agile delivery environments, with an ability to manage multiple squads or vendor teams.
• Experience in the banking or financial services industry is an advantage

Responsibilities:

· Act as a primary point of contact for IT service delivery inquiries and issues. Respond to and resolve IT support requests from employees via ticketing system, phone, email or in-person. Escalating issues to level 2 or level 3 support as required and follow up until resolution.

· Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, mobile phone and other peripherals. Install, configure, and maintain computer systems and applications.

· Maintain accurate records of support requests and solutions in the ticketing system. Contribute to the creation and maintenance of IT documentation and knowledge base articles. Report recurring issues and provide recommendations for improvements.

· Maintain an accurate inventory of IT assets, including hardware and software. Track and manage the lifecycle of IT assets from acquisition to disposal.

· Provide guidance and training to users on IT systems, applications and best practices for IT security and data protection.

· Collaborate with external vendors for IT-related procurement and service agreements. Ensure timely delivery and installation of IT equipment and services.

· Collaborate with regional IT team members and global IT team on IT projects.

· Work closely with other departments to support IT-related activities such as purchasing, budgeting, etc. and ensure IT alignment with business needs.

· Participate in assigned projects as required.

Qualifications:

· Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum of 5 years of experience in IT and Application support with a multinational organization.

· Extensive knowledge of PC hardware installation, repair, testing and troubleshooting.

· Extensive knowledge of Microsoft software, including Windows operating systems and Microsoft Office Suite.

· Familiarity with ITIL or other IT service management frameworks.

· Excellent communication and problem-solving skills.

· Proficiency in English, including speaking, writing, and reading. Ability to work in a global environment.

· Ability to work independently and as part of a team.

• Design high level architecture and overseas technical in squad
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
• Reporting on project progress and Facilitation of Stakeholder review meetings
• Support test creation/execution/Management when required
• Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
• Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
• Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans

Qualifications

• Degree in Engineering, Computer Science, or related fields.
• 10 years of experience in software development and Architect design
• Knowledge of banking products or Banking / Financial Industry would be advantages.
• Good communication around issues and opportunities - get things done, make things happen
• Collaborating with business users and Building a personal relationship
• Analytical skills and the ability to see the connections between layers of business operations
• Ability to consult management and engineering teams with technical advice

Experience Skills

• Agile Metrology
• Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
• IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
• Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
• Experience in APIs, Middleware , Backend Integration
• Strong written & verbal command of English