25 Catering Manager jobs in Thailand

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

A Catering Manager is responsible for soliciting and responding to companies and organizations to purchase food and beverage, rent meeting space and ancillary services from the hotel. Coordinates the prompt, courteous and efficient delivery of those products to satisfy the customer's service needs and to maximize the hotel's profits.
**What will I be doing?**
As a Catering Manager, you are responsible for performing the following tasks to the highest standards:
+ Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events. Provides direction and supervision of meeting and/or catering logistics to catering and event services managers and other departments and team members responsible for event execution
+ Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors
+ Provides support to Sr. Catering Managers and Director of Catering in planning and on site execution of large events
+ Assists in the physical movement of hotel or customer equipment or furnishings as necessary to complete a tight turn-around of public function space
+ Directly assists customers as necessary, which may require moving of up to 20lbs
+ Audits customer checks and department charges and files to ensure accuracy
+ Supervises staff in creation and distribution of accurate written materials
+ Ensures that contracts, menus, letters and reports are completed according to Hilton standards and policies
+ Re-book functions and follow-up with customers by sending a thank you
+ Compiles Food and Beverage post event report
**What are we looking for?**
A Catering Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
+ Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
+ Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
+ Excellent organisational and planning skills
+ Experience in a similar role with a proven track record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Knowledge of local market
+ Knowledge of hospitality
+ Passion for sales and for achieving targets and objectives
+ Degree-level qualification in a relevant field would be advantageous
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Catering and Event Services_
**Title:** _Senior/ Sales Manager Catering and Events_
**Location:** _null_
**Requisition ID:** _HOT0BQH4_
**EOE/AA/Disabled/Veterans**

Sales,Food service,FMCG.
B2B channel, Distributor management, HORECA.
Good command of English.
DUTIES AND RESPONSIBILITIES.
Find new distributors and constantly grow the business.
Achieve sales target by recruiting new clients and generating volume among existing customers.
Manage and develop current customers through loyalty program and incentive scheme.
Develop and manage relationship with key customers.
Review monthly the best monitoring sales report with management to determine if goals and objectives are being met.
Market Visit had 70% of total customers.
Communicate trends & pricing issues and other unique issues as it relates to sales.
Collaborate with cross functions and external stake holders to deliver the target.
Focus main product and expand potential products to current customer & new customers.
Find new way to promote our NPD in Food service Channel.
Take care QSR customers.
Bachelor s degree or higher in Marketing, Business Administration, Food technology and other relate field.
Strong experience (2-5 years) in B2B channel, Distributor management, HORECA are preferred.
Experience in FMCG Sales is a must.
Good command of English.
Negotiation Skill, Presentation Skill.
Passionate, persevere and self-motivated to achieve the challenging sales target.
Interested applicants are invited to APPLY NOW or if you wish to learn more about this position, please contact:
Mitr Phol Sugar Corp Ltd
Talent Recruitment
2 Ploenchit Center, 2 floor,
Sukhumvit Rd. Klongtoey BKK 10110

**Job skills required**: English, Sales, Negotiation

**About Veralto:**
Veralto launched in October 2023, is a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose - Safeguarding the World's Most Vital Resources.
Veralto's Water Quality Companies - Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- help to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans.
Our Product Identification companies - Videojet, Esko, X-rite, Linx and Pantone helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
For more details, please login to our site - DESCRIPTION**
+ Planning/Executing daily activities to ensure internal/external customer demands are met
+ Assuring smooth operation of service support and customer satisfaction
+ Maintaining a high level of proficiency of service support associates
+ Driving continuous improvement using VES Tools
+ Providing leadership in developing associates, and develop a VES culture and team
**What You'll Be Doing (Job Responsibilities)**
+ Plan, coordinate, and direct the overall operation of the Service Operations team
+ Oversee Service Operations activities, including:
+ Daily scheduling activities of service work orders to service engineer teams
+ Service-specific order management support and customer service
+ Tracking of service contracts and installed based
+ Resolving associate and customer complaints/problems and provide follow up
+ Work with service team to actively drive stock optimization, management, and analysis
+ Responsible for creating and executing data-driven action plans to improve standard work
+ Lead and participate in planning and implementing support strategies and goals
+ Prepare special and recurring reports and analyses reflecting daily operations and project status
+ Responsible for staffing, performance management, training, and development of team members
**What We Are Looking For (Skills & Qualifications)**
+ Degree in business, engineering, or related field required, preferably with MBA
+ Minimum five years' work experience in phone sales, technical support, training, or related field
+ Strong track record of managing a service scheduling team or telephone support team
+ Technical background and experience in the Water Industry preferred
+ Fast learner of new tools; CRM (Salesforce and Servicemax), and ERP (Oracle or SAP) experience preferred
+ Comprehensive skills in Microsoft Office, including Excel, Word, and PowerPoint
+ Strong focus on the customer and meeting customer needs
+ Demonstrated vision for change and continuous improvement
+ Strong interpersonal skills, and great communication, problem solving, and analytical skills
+ Self-starter with demonstrated proficiency in time and project management skills; ability to manage multiple projects across critical yet often fluctuating deadlines - and with sometimes minimal and/or ambiguous input from stakeholders
+ Strong organizational and prioritization skills with attention to detail
**What's In It for You**
· You will play an integral part in shaping the OpCo and the whole platform's business in Asia, one of strongest and highly visible region with many untapped opportunities
· You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

**Job Purpose and Impact**
As the Customer Service Manager, you will oversee and guide a team of customer service and logistics professionals to ensure seamless order fulfillment, transportation coordination, and customer satisfaction. You will play a critical role in managing complex customer orders, resolving delivery issues, and optimizing shipping processes to support business growth and operational efficiency.
**Key Accountabilities**
+ Manage and provide coaching and training to team of Customer Service and Transportation&Logistics.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Coordinate communication with customers regarding order status, sales forecast, invoices, contract balances and other pertinent information needed to complete the sale.
+ Use broad knowledge of customer service practices and procedures to develop and provide input to tactical customer service strategies for a medium sized customer base.
+ Provide input and feedback to define improvement projects and commitments requiring a substantial understanding of customer service practices and procedures for a medium to small team of customer service representatives or supervisors.
+ Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.
+ Other duties as assigned
**Qualifications**
**Minimum Qualifications**
**·** **Bachelor's degree in a related field or equivalent experience**
**·** **Minimum of 10 years of related work experience,5 year for supervisory experience**
**·** **Experience leading, advising and making decisions on major customer service activities**
**·** **Provide direction, delegating and removing obstacles to get work done.**
**·** **Build strong customer relationships and delivers customer-centric solutions.**
**·** **Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences**
· Other minimum qualifications may apply

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand, 83150VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Bangkok

Full Time and Permanent

Medical

Negotiable



**Senior Service Manager**

**Job Summary**:
The Senior Service Manager - Engineering is primarily responsible for leading and driving the overall performance and productivity of the engineering department as a profit center, while maintaining a good reputation, monitoring service contracts renewals and sustaining relationships with key bio-medical managers.

**Job responsibilities**:

- Lead and drive the overall performance and productivity of the engineering department as a profit center and maintain a good reputation
- Increase team competency by assessing, identifying, and fulfilling training and re-training needs for each individual engineer
- Drive and maintain high levels of productivity and efficiency in turnaround time
- Ensure all pre-delivery and commissioning works are carried out in an efficient and timely manner
- Monitor service contracts renewals
- Review current install base with service contracts and seek assistance from principals to avoid part delays and improve turnaround time
- Identify and mitigate risk factors, design preventive and corrective measures, and ensure compliance to these measures
- Ensure that all test tools are sent for annual calibration, or as per the frequency recommended by the manufacturer
- Work closely with principals to seek solutions and establish agreements on warranty claim control processes
- Maintain relationships with key bio-medical managers
- Conduct regular feedback sessions with key contract customers to ensure continuity of services
- Collaborate with sales and engineering managers in reviewing and modifying approach to managing key principals and customers

**Job Requirements**:

- Bachelor’s Degree in Bio-Medical, Mechanical or Electronics Engineering, or equivalent,
- Master’s Degree in Business & Technology preferred
- Extensive experience in the medical equipment industry
- Experience in Medical equipment servicing in hospitals a must
- Good experience in Project Management
- Strong leadership skills
- Proficient in troubleshooting and providing solutions
- Good command of English

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand, 83150VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Developing and Maintaining Budgets**
- Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
- Maintains a positive cost management index for kitchen and restaurant operations.
- Utilizes budgets to understand financial objectives.
**Leading Food and Beverage Team**
- Manages the Food and Beverage departments (not catering sales).
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Oversees all culinary, restaurant, beverage and room service operations.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Provides a learning atmosphere with a focus on continuous improvement.
- Provides proactive coaching and counseling to team members.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Monitors and maintains the productivity level of employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Drives alignment of all employees, team leaders and managers to the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Verifies all banquet functions are up to standard and exceed guest's expectations.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Conducts performance reviews in a timely manner.
- Promotes both Guarantee of Fair Treatment and Open Door policies.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
**Additional Responsibilities**
- Complies with all corporate accounting procedures.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Drives effective departmental communication and information systems through logs, department meetings and property meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.