What Jobs are available for Center Staff in Thailand?

Our client is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. They have approximately 197,000 employees and operate in over 170 countries and regions, serving more than three billion people around the world.

Job Responsibilities:

• Maintenance:

• Operating and maintaining the cloud data centre site, ensuring on-site reliability and supporting project delivery.

• Inspecting on-site data centre and checking equipment health (status lights); reporting hardware failures to the manufacturer for repair.
• Following instructions to verify IDC supplier acceptance of cabinets and on-site data centre hosting services (racks/power/cooling) delivery confirmation.
• Communicating effectively with on-site interface personnel dispatched by the customer and the IDC supplier.

• Service Delivery:

• Instructing on-site construction units to carry out hardware delivery according to design requirements, including hardware installation and cable jumper interconnection, while ensuring construction safety, quality, and workload documentation.

• Performing initialization tasks for IT equipment (mainly servers, switches, and third-party equipment) according to guides, including management port configuration, RAID setup, and initial switch configuration.

• Onsite Management:

• Managing equipment receipt and delivery, on-site hardware assets, and consumables safety.

• Ensuring accuracy of warehouse information.
• Handling inbound and outbound third-party authorization, completing move-in/out forms, and managing data statistics through the supplier IDC platform.
• Providing regular reports to customers.
• Supporting others on-site and ad hoc duties as requested.

Job Requirements:

• Proficiency in Microsoft Office and working with e-flow document reports.
• Being detail-minded, having good communication skills, and demonstrating a strong sense of responsibility.
• Exhibiting a cheerful, flexible, can-do attitude, and punctuality.
• Being fast-paced, flexible, proactive, and a collaborative team player.

Google will be prioritizing applicants who have valid working rights in Thailand and do not require Google's sponsorship of a visa.

This role is not eligible for immigration sponsorship.

Minimum qualifications:

• Experience with assembly of mechanical or electrical systems, or performing component-level repairs and troubleshooting on technical equipment.
• Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Experience with networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience in maintenance and monitoring of server systems.
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
• Experience working within a data center or network operation center environment.
• Experience with Linux operating systems.
• Experience in project management and leadership, and collaborating and partnering with teams.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Deploy and operate new data center infrastructure across teams.
• Report issues and follow data center procedures to troubleshoot and diagnose somewhat issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
• Maintain the security and integrity of data, track various forms of media to check for non-standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
• Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, within one or more teams.
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with multiple solutions, separately.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Role Responsibilities;

1. 24/7 monitor the data center's infrastructure systems, including power distribution, cooling systems, environmental controls, fire suppression, and security systems, using monitoring tools and systems.
2. Routine inspections of equipment, facilities, and infrastructure components to ensure they are operating within specified parameters and in compliance with safety and regulatory standards.
3. Promptly identify and respond to alarms and alerts, troubleshoot issues, and escalate problems to relevant teams as needed.
4. Maintain accurate records of maintenance activities, incident reports, and equipment inventory. Update documentation as changes are made to the facility or its infrastructure.
5. Collaborate with other teams, including network operations, engineering, and customer support, to address operational issues and optimize the performance of the data center environment.
6. Providing support to customers using data center services.

Qualifications;

1. Bachelor degree of Engineering, Electrical or Mechanical or certification in a relevant field preferred
2. Previous experience in Data Center operations, facilities management, or a related field.
3. Familiarity with Data Center infrastructure components, including power distribution, HVAC systems, and environmental monitoring.
4. Proficiency in using monitoring tools and systems to track and analyze operational data.
5. Strong troubleshooting and problem-solving skills, with the ability to quickly identify and resolve issues under pressure.
6. Excellent communication and teamwork abilities, with the capacity to effectively coordinate with internal and external stakeholders.
7. Willingness to work rotating shifts, including nights, weekends, and holidays.
8. Proficiency in English communication is beneficial for both reading and writing.
9. WE WELCOME FRESH GRADS

Work location: True IDC Rayong, Map Kha District, Rayong.

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

DESCRIPTION OF THE POSITION

Position: Operations Manager

Location: Thailand_Bangkok Center((BKK)

Reporting to: Center Manager

Subordinates: Supervisors, Agents

Requirements:

Qualifications:

· Bachelor's degree or above in management or related subjects.

Experiences:

· More than 3 years working experience, including 1 year in management

Skills and abilities:

· Fluency in French and English is mandatory, other foreign language is a plus

· Excellent communication and interpersonal skills

· Able to establish and maintain effective relationships with team members and customers

· Demonstrable skill in independent problem-solving

· Self-motivated, patient, and professional

· Strong sense of responsibility and ability to work well under pressure

· Experience of managing in a collaborative team environment, delegating workloads and authorities

· Knowledge of customer service techniques and principles

Responsibilities:

· Developing, coordinating, and implementing first-class application processing services

· The achievement of all client-led Service Level Agreements

· Directly leading, developing, motivating, coaching, managing, and organizing teams of Supervisor and Customer Service Agents

· The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA

· Maximizing productive efficiency within the company and improving on our current delivery and reporting processes

· Ensuring the quality of customer service

· Ensuring appropriate communication channels exist between the staff and customers

· Keeping customers information confidential

· Report to high management

· Providing feedback and implementing strategies to increase sales

· Main person in charge of daily communications with the clients

· Responsible to drive annual KPI (KPl to yearly assess performance)

· Support other positions when needed

· Together with any other duties and responsibilities as may be designated by the company from time to time

· Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs other business

· etc.

ISO duties

· Participate security related trainings

· Attend ISMS Management Review Meetings

· Participate and provide necessary support for the security internal audit

· Within the scope supervised by this position

· Implement and maintain security related procedures

· Make sure the security related activities are assigned to designated employees.

· Make sure the security related requirements are well communicated and followed

· Report security incidents to security team and track the issues to closure

KPIs for the Role:

· Operations productivity and efficiency

· Sales target and continuous progress

· Employee, customer and client satisfaction

· Human resource development and skill improvement

· Overall communication with client, employees, and applicants

· Good attendance

· Help to control and reduce cost (SG&A)

Job Type: Full-time

Language:

• French (Preferred)

Job Responsibilities:

• Lead shift operations, ensuring proper execution of inspections, monitoring, and preventive maintenance.
• Supervise and guide technicians/engineers; conduct shift handovers and maintain accurate reports and logs.
• Monitor and control critical systems (electrical, mechanical, and fire safety) to ensure stable operations.
• Monitor and control electrical systems (UPS, PDUs, switchgear), mechanical systems (CRAC/CRAH, chillers), and fire safety systems.
• Respond to alarms, incidents, or system faults per SOPs/EOPs, performing initial containment and escalation.
• Coordinate maintenance work, vendor activities, and ensure compliance with safety and work permit standards.
• Support clients and internal teams with access, troubleshooting, and on-site assistance.
• Maintain adherence to safety, security, and operational standards (ISO 27001, TIA-942, Uptime Tier).

Job Qualifications

• Bachelor's degree in Electrical, Mechanical, or related Engineering fields.
• Minimum 5 years of experience in data center, critical facility, or industrial plant operations.
• Strong understanding of electrical and HVAC systems, UPS, generators, BMS, and fire systems.
• Experience working in 24x7 rotating shifts.
• Fluent in English both written and verbal (Minimum 600 TOEIC score).
• Goal–Oriented, Unity, Learning, Flexible.

Preferred Qualifications

• Data center certifications such as CDCP, CDCS, or equivalent are a plus.
• Experience working in Tier III or Tier IV environments.
• Familiarity with ISO 27001, TIA-942, and safety protocols (e.g., Lockout-Tagout, EHS standards).
• Able to work independently and lead small teams during high-pressure situations.

Lead shift operations, ensuring proper execution of inspections, monitoring, and preventive maintenance.

Supervise and guide technicians/engineers; conduct shift handovers and maintain accurate reports and logs.

Monitor and control critical systems (electrical, mechanical, and fire safety) to ensure stable operations.

Monitor and control electrical systems (UPS, PDUs, switchgear), mechanical systems (CRAC/CRAH, chillers), and fire safety systems.

Respond to alarms, incidents, or system faults per SOPs/EOPs, performing initial containment and escalation.

Coordinate maintenance work, vendor activities, and ensure compliance with safety and work permit standards.

Support clients and internal teams with access, troubleshooting, and on-site assistance.

Maintain adherence to safety, security, and operational standards (ISO 27001, TIA-942, Uptime Tier).

Job Qualifications.

Bachelor s degree in Electrical, Mechanical, or related Engineering fields.

Minimum 5 years of experience in data center, critical facility, or industrial plant operations.

Strong understanding of electrical and HVAC systems, UPS, generators, BMS, and fire systems.

Experience working in 24x7 rotating shifts.

Fluent in English both written and verbal (Minimum 600 TOEIC score).

Goal-Oriented, Unity, Learning, Flexible.

Preferred Qualifications.

Data center certifications such as CDCP, CDCS, or equivalent are a plus.

Experience working in Tier III or Tier IV environments.

Familiarity with ISO 27001, TIA-942, and safety protocols (e.g., Lockout-Tagout, EHS standards).

Able to work independently and lead small teams during high-pressure situations.

Job skills required: Compliance, ISO 27001

Job Responsibilities:

• Lead shift operations, ensuring proper execution of inspections, monitoring, and preventive maintenance.
• Supervise and guide technicians/engineers; conduct shift handovers and maintain accurate reports and logs.
• Monitor and control critical systems (electrical, mechanical, and fire safety) to ensure stable operations.
• Monitor and control electrical systems (UPS, PDUs, switchgear), mechanical systems (CRAC/CRAH, chillers), and fire safety systems.
• Respond to alarms, incidents, or system faults per SOPs/EOPs, performing initial containment and escalation.
• Coordinate maintenance work, vendor activities, and ensure compliance with safety and work permit standards.
• Support clients and internal teams with access, troubleshooting, and on-site assistance.
• Maintain adherence to safety, security, and operational standards (ISO 27001, TIA-942, Uptime Tier).

Job Qualifications

• Bachelor's degree in Electrical, Mechanical, or related Engineering fields.
• Minimum 5 years of experience in data center, critical facility, or industrial plant operations.
• Strong understanding of electrical and HVAC systems, UPS, generators, BMS, and fire systems.
• Experience working in 24x7 rotating shifts.
• Fluent in English both written and verbal (Minimum 600 TOEIC score).
• Goal–Oriented, Unity, Learning, Flexible.

Preferred Qualifications

• Data center certifications such as CDCP, CDCS, or equivalent are a plus.
• Experience working in Tier III or Tier IV environments.
• Familiarity with ISO 27001, TIA-942, and safety protocols (e.g., Lockout-Tagout, EHS standards).
• Able to work independently and lead small teams during high-pressure situations.