601 Client Care Analyst jobs in Thailand

Company Description

Com7 Public Company Limited is a leader in the retail business of IT products. We deliver great customer experiences through the distribution of computers, mobile phones, tablets, IT products, and accessories. Our commitment is to offer top-notch services and products to our customers, establishing a solid reputation in the industry.

Role Description

This full-time role as an Account Management is based on-site in Bangkok. The Account Manager will be responsible for managing client accounts, maintaining strong relationships with existing customers, and identifying new business opportunities. Day-to-day tasks include meeting client needs, providing customer support, ensuring the timely delivery of IT products, and collaborating with various departments to drive sales and revenue growth.

Qualifications

• Strong skills in customer relationship management, account management, and sales strategies
• Experience with IT products, including computers, mobile phones, tablets, and accessories
• Excellent communication and negotiation skills
• Ability to work collaboratively in a team-oriented environment
• Problem-solving and critical-thinking abilities
• Bachelor's degree in Business Administration, Marketing, or related field is preferred
• Previous experience in the IT retail industry is a plus

Client Relationship Management:

• Build and maintain strong relationships with key accounts, acting as the primary point of contact
• Proactively address client inquiries, concerns, and requests
• Regularly engage with clients to understand their evolving business needs and objectives
• Collaborate with cross-functional teams to ensure seamless delivery of products and services

Account Growth and Retention:

• Identify opportunities for account expansion and upselling
• Develop and implement strategies to maximize client satisfaction and retention
• Analyze account performance metrics and develop action plans to address areas of concern
• Proactively mitigate potential risks to client relationships

Strategic Planning:

• Collaborate with clients to develop key account strategies aligned with their objectives
• Conduct market research and analysis to identify industry trends and opportunities
• Develop comprehensive account plans outlining objectives, strategies, and tactics

• Bachelor's degree in Economics, Business Administration, Marketing or a related field
• At least 3 years of experience in Key Account Management or a related field
• Proven experience in client-facing roles and developing marketing campaigns
• Strong written and verbal communication both English and Thai
• Excellent organizational skills and attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback

• Creative office at Emporium (located at BTS Phrom Phong)
• Work hard, play harder office
• Competitive Salary
• Performance Review ( 2 times per year )
• Performance Bonus  ( 1 time per year from 0.5-month to 3-month salary amount )
• Annual Paid Leave
• Compassionate Leave
• Health Insurance
• Social Security
• Discount for Fitness Gym at EmQuartier
• Monthly Birthday Celebration
• Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
• Work in professional and dynamic environment
• Good chance to explore new trends in a digital market
• Opportunity to learn most advanced advertising technology platforms

***WE WORK FULLY ON-SITE***

Job Description:

• Build trust and foster long-term relationships between strategic sellers and the SPX platform.
• Anticipate seller needs and proactively solve potential logistics issues that sellers might face.
• Act as the primary point of contact for the sellers, ensuring effective communication in both verbal and non-verbal channels when required.

• To conduct monthly catch-up with strategic sellers to review performance and gather strategic feedback, with the objective of building long-term relationships and mutual growth.

• Prepare and present monthly operational analyses and reports to sellers, with the objective of developing overall operational performance.

• Problem-solve any issues and cases that occur while using SPX services, with the objective to solve the root causes

• Pitch and convert new corporate sellers who currently use other 3PLs — to use SPX, with a focus on seller satisfaction.

• Onboard strategic sellers as required by business direction.

Requirements:

• Strong relationship-building and stakeholder management skills.
• Ability to proactively identify and resolve logistics-related issues.
• Experience in operational analysis and performance reporting.
• Problem-solving mindset with attention to detail.
• Able to effectively pitch, onboard, and support strategic sellers.
• Excellent communication and presentation skills.

Job Description:
Key Responsibilities

• Lead and manage client relationships at a senior level, ensuring long-term partnerships and business growth.
• Act as the strategic partner to clients, understanding their business challenges and marketing objectives.
• Oversee the development and execution of client campaigns, working closely with internal teams (Creative, Media, Digital, Production, etc.).
• Manage, mentor, and inspire the Account Management team to deliver high-quality work and maintain strong client satisfaction.
• Own the P&L responsibility for the account management department, ensuring profitability and resource efficiency.
• Review and approve client proposals, presentations, and campaign reports before submission.
• Drive strategic insights and innovative solutions to enhance client marketing performance.
• Monitor and analyze campaign results, providing recommendations for optimization and future planning.
• Ensure alignment of client work with the agency's vision, standards, and creative excellence.
• Stayed informed on industry knowledge including latest digital marketing trends, emerging technologies, and best practices to offer innovative solutions.

Qualifications & Experience

• Digital Marketing Expertise : Experience in advertising, media, marketing with at least 5 years in a leadership role. Strong understanding of integrated marketing across consumer funnel, creative development process, digital ecosystems including SEO, SEM, social platforms strategy for broad and personalized communication as well as performance measurements.
• Client Management Skills : Proven experience managing large-scale client accounts and driving business growth. Excellent presentation, negotiation, interpersonal and communication skills to build rapport with team and effectively address client requirements.
• Project Management Skills : Demonstrate leadership and management skills to oversee, effectively organize and delegate team responsibilities to meet projects delivery and deadlines. Strong financial acumen and experience managing budgets.
• Technical Proficiency : Proficiency in digital marketing tools such as social media management tools and platform performance analytical tools is a plus.

Core Competencies

• Strategic & Commercial Thinking
• Leadership & Team Development
• Client Relationship Management
• Strong Communication & Presentation Skills
• Analytical Thinking & Problem-Solving
• Creativity and Innovation Passion

Location:
Bangkok

Brand:
Time Type:
Full time

Contract Type:
Permanent

Account Managers combine deep industry knowledge, senior relationship building skills and a solutions-based, consultative-selling approach to deliver client based revenue and sales growth. The major goal is to focus on retention of existing clients and the current revenue streams, building new revenue streams through the expansion of FICO Solutions, and enhanced client satisfaction.

The role includes collaborating with clients and virtual teams to research, shape, and drive solution engagements from identification to close at both new and existing accounts. By combining these competencies with strong thought leadership, this role defines and executes an effective business plan involving the sale of FICO Platform, Scoring and Software solutions.

Responsibilities:

• Will focus on the sales of FICO platform and software solutions.
• Serves as the senior relationship executive for an account managing both client and virtual teams including sales, pre-sales, technology, and PS delivery groups to deliver client satisfaction and revenue growth.
• Actively engages in and pursues the direct sale of FICO solutions to drive towards the successful negotiation and close of assigned business.
• Generates, qualifies and converts new leads through networking and prospecting and executing sales campaigns at existing accounts and in new territories.
• Simultaneously manages the end-to-end delivery of multiple sales engagements from pipeline development through contract negotiations.
• Acts as a representative of FICO at industry conferences and association meetings.
• Maintains in-depth knowledge of FICO's Platform and Solutions offerings.
• Leverages the above details, and knowledge of FICO's core competencies in analytics, software and data to build highly credible relationships with assigned client group(s).
• Work closely with Presales to Identify and translate client-based needs into compelling solutions (via pre-sales) that drive tangible and significant client value (ROI)
• Able to work remotely and independently.

Desired Skills and Experience

• Demonstrated success structuring and
  selling complex, enterprise software solutions to large clients in financial services/banking.
• Strong understanding of transaction-based, SaaS and cloud-based solution offering.
• Knowledge or experience in Consumer Lending, Credit Risk, Account Management, Retail Banking and Fraud
  .
• Ability to craft compelling a comprehensive client business plan. Demonstrated ability to craft and sell multi-million dollar client value propositions to "C-suite" executives. Direct experience in selling solutions which either significantly expands the footprint of existing offerings or bundle offerings into a larger solution sale.
• Ability to identify new business opportunities.
• Expert understanding of market trends and specific needs/issues of target clients, coupled with the demonstrated capacity to establish linkages between these needs and FICO offerings.
• Strong understanding of solution delivery requirements to ensure early identification of opportunities outside of traditional offerings.
• Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well with others as part of a solution team. Strong problem-solving and influencing skills. Ability to close deals with the highest possible value proposition.
• Excellent communication, professional presentation and process/organizational skills, as well as strong creative orientation and the ability to craft innovative solutions.
• Strong executive presence and professional image.
• Proven ability to deliver financial results and outstanding client satisfaction.
• Able to apply a disciplined sales structure to complex deals with varying close cycles.

Personal Characteristics

Motivation

• Likes fast pace; high level of daily activity
• Love the chase; then the win
• Independent; likes autonomy/will reject micromanagement
• Pride in company, quality of integrated solution
• Outcome oriented; doesn't confuse activity/productivity
• Won't rest on laurels; driven to perform again and better

Influence

• Confident; persuasive
• Selling style is competent, yet forceful
• Aggressively pursues business; seeks out opportunities others miss
• Candid; sometimes outspoken about internal obstacles

Work Style

• Constant juggler of priorities, work demands and changes in plans
• Very conscientious about follow through and commitments – accomplishes more through quality of delivery
• Embraces accountability
• Disciplined, yet adaptable to pressing demands

Relationship

• Works relationships - aware of who can help make progress
• Builds reputation - clients come first - available and responsive
• Strong communicator - conveys information clearly which others value

Thought Process

• Discerning, accounts (both needs & people) are strategized
• Strives for knowledge - utilizes information to build case for need, problem resolution, leading to purchase
• Like business, enjoys the strategy and the "hunt"
• Can understand & work "pipeline"

Key Responsibilities:

The Key Account Management will be a key contact point for End to End process and services including, internal & External function. Internal function includes channel operation, Marketing, operation, Customer service, and Technology functions to manage aCommerce service to brand and improve the customer experience.  Developing relationship with marketplace and new channel is also key part to drive client's sales coverage and growth. Managing brand and channel portfolio to deliver growth to clients.

The ideal candidate would have key skills as fast learner, high interpersonal skill, logical thinking, problem solving, high responsibility, prioritizing and initiative thinking. The role will require a combination of financial, business development and account management skills.

Job description:

Performance Management

• Manage overall account profitability via P&L management
• Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
• Manage to maximize GMV with day-to-day collaboration with client and channels
• Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
• Ensuring optimal product presentation and visibility on online channels
• Leading all initiatives Across different services
• Coordinating with internal cross function and external parties
• Establish and monitor progress against key performance indicators.

Partner Service

• Responsible for client relationship and retain client satisfaction
• Serve as the "face of aCommerce" and primary point of contact for client executives and key stakeholders at each assigned account
• Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
• Managing fast- growing e- commerce sales of large brand owners through their own webstore or other online channels and initiative channel
• Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
• Ensure operational performance on all areas
• Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
• Inventory management including forecast, ordering and DOH controlling
• Works with other departments to ensure that everything is ready for go-live: warehouse, call center, web dev etc; Ensures that no processes or set up have been overlooked
• Present analysis and recommendations to key stakeholders both client-side and internally

Leadership and team work

• Individual contributor in key account
• Able to lead project relating with responsible account and category
• Able to be mentor for key specialist that leads from account activities
• Able share knowledge and team player

Business Development

• Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
• Working closely with Solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
• SOW & Trade Agreement management for existing account and input industry insight to SD for new customer.

Key Qualifications

• 1-5 years working experience (depends on the level) in an Ecommerce company, Internet start- up, International Brand, FMCG, retailer or consulting
• Previous experience in trade marketing, brand management, merchandising would be a plus.
• Able to develop account plan
• Good knowledge of Excel, Powerpoint and ability to quickly adapt to new software and tools
• Proactive and problem- solving attitude
• Very strong commercial both Thai and English as well as client- facing abilities
• Analytical, data driven mindset
• High interpersonal skill with problem solving
• Good English skill

As an Intern in Account Management, Are you passionate about building relationships, understanding client needs, and contributing to business growth? Join our dynamic team as an Account Management Intern and gain hands-on experience in a fast-paced and supportive environment. This internship is designed to provide you with a comprehensive understanding of the vital role account management plays in client success and company-wide objectives.
What You'll Do

• As an Account Management Intern, you will work closely with our experienced Account Managers and sales teams, providing crucial support and learning the ins and outs of managing client relationships. Your responsibilities will include:
• Supporting Account Managers: Assist with daily operational tasks, including preparing for client meetings, drafting communications, and updating client records.
• Client Interaction: Gain exposure to client communication by shadowing calls and meetings, and potentially handling straightforward client inquiries under supervision.
• Research & Analysis: Conduct research on existing clients to identify new opportunities, understand industry trends, and gather data to support account strategies.
• Reporting & Documentation: Help prepare reports on account status, track key performance indicators (KPIs), and maintain accurate documentation in our CRM system (e.g., Salesforce).
• Cross-functional Collaboration: Work with internal teams, such as sales, marketing, and product development, to ensure client needs are met and projects are delivered successfully.
• Project Assistance: Contribute to special projects related to client retention, upselling/cross-selling initiatives, and improving the overall customer experience.
• Learning & Development: Actively participate in training sessions to learn about our products/services, sales processes, and best practices in account management.

Who You Are

• We are looking for a motivated and enthusiastic individual who is eager to learn and contribute to our team. The ideal candidate will possess:
• Educational Background: Currently pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Sales, or a related field.
• Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for building rapport.
• Interpersonal Skills: A people-person who is a good listener, empathetic, and enjoys collaborating with others.
• Organizational Prowess: Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proactive & Eager to Learn: A self-starter with a strong desire to learn new skills and take initiative.
• Problem-Solving Abilities: Ability to think critically and assist in finding solutions to challenges.
• Team Player: Works well in a team environment and is willing to support colleagues.

Why You'll Love It

• Advanced AI Tools For All Positions
• Creative office at Emporium (located at BTS Phrom Phong)
• Work hard, play harder office
• Work in professional and dynamic environment
• Good chance to explore new trends in a digital market
• Opportunity to learn most advanced advertising technology platforms

Our Thailand Office

As an Intern in Account Management, Are you passionate about building relationships, understanding client needs, and contributing to business growth? Join our dynamic team as an Account Management Intern and gain hands-on experience in a fast-paced and supportive environment. This internship is designed to provide you with a comprehensive understanding of the vital role account management plays in client success and company-wide objectives.
What You'll Do

• As an Account Management Intern, you will work closely with our experienced Account Managers and sales teams, providing crucial support and learning the ins and outs of managing client relationships. Your responsibilities will include:
• Supporting Account Managers: Assist with daily operational tasks, including preparing for client meetings, drafting communications, and updating client records.
• Client Interaction: Gain exposure to client communication by shadowing calls and meetings, and potentially handling straightforward client inquiries under supervision.
• Research & Analysis: Conduct research on existing clients to identify new opportunities, understand industry trends, and gather data to support account strategies.
• Reporting & Documentation: Help prepare reports on account status, track key performance indicators (KPIs), and maintain accurate documentation in our CRM system (e.g., Salesforce).
• Cross-functional Collaboration: Work with internal teams, such as sales, marketing, and product development, to ensure client needs are met and projects are delivered successfully.
• Project Assistance: Contribute to special projects related to client retention, upselling/cross-selling initiatives, and improving the overall customer experience.
• Learning & Development: Actively participate in training sessions to learn about our products/services, sales processes, and best practices in account management.

Who You Are

• We are looking for a motivated and enthusiastic individual who is eager to learn and contribute to our team. The ideal candidate will possess:
• Educational Background: Currently pursuing a Bachelor's degree in Business Administration, Marketing, Communications, Sales, or a related field.
• Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for building rapport.
• Interpersonal Skills: A people-person who is a good listener, empathetic, and enjoys collaborating with others.
• Organizational Prowess: Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Proactive & Eager to Learn: A self-starter with a strong desire to learn new skills and take initiative.
• Problem-Solving Abilities: Ability to think critically and assist in finding solutions to challenges.
• Team Player: Works well in a team environment and is willing to support colleagues.

Why You'll Love It

• Advanced AI Tools For All Positions
• Creative office at Emporium (located at BTS Phrom Phong)
• Work hard, play harder office
• Work in professional and dynamic environment
• Good chance to explore new trends in a digital market
• Opportunity to learn most advanced advertising technology platforms

Acquire new merchants to expand ShopeePay s payment coverage.

Establish and maintain firm partnership relations.

Explore and implement initiatives to improve business performance.

Main Responsibilities Business NegotiationsCreate presentation slides and introduce ShopeePay s payment services to merchants.

Act as business consultant to suggest the most suitable payment solutions for merchants.

Create a commercial proposal that will be beneficial to both ShopeePay and merchants.

Close business deals to achieve individual targets.

Assess the financial viability of your portfolio.

Implement initiatives to drive the performance of your portfolio.

Maintain close relationships with existing partners.

CoordinationCoordinate with different teams to go-live with merchants as planned and solve issues.

Monitor and push for correct and timely implementation of projects.

Introduce new business initiatives to internal parties, business partners, and regulators.

Requirements: Bachelor s degree or higher in Business Administration or related fields.

Minimum 2 years of experience in Business Development / Sales / KAM is preferable.

Strong communication and interpersonal skills.

Strong analytical, business negotiation, and problem solving skills.

Fluent in Thai and English, both written and verbal communication.

Ability to work effectively in a fast pace and dynamic environment.

Job skills required: English, Problem Solving, Business Development