56 Client Communication jobs in Thailand

*Role:* Customer Service

*Language:* Thai + English B2 Profile (Native Thai's nationality) *Should be Good in English* - Very Important

*Project:* Travel account

*Location:* Bangkok, Thailand

HC: 40

*Education:* Bachelors Degree

*Start Date:* 29-May-23

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards

What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Join our Customer Service team based in Bangkok, Thailand and be right at the heart of our exciting and extensive activity, tours, and transfer business in Asia Pacific. As the friendly voice of our TUI brands - you will use every single contact as an opportunity to make our guests smile and ‘live happy’.

**This is an exciting, locally employed role. You must have the right to live and work in Thailand **before** applying.**

**ABOUT THE JOB**
- When guests contact us 24/7 - you will be the one to listen, provide expert advice and take action.
- It all starts with you uncovering their needs and matching them with the right service solution.
- You could be answering questions - providing simple friendly service - troubleshooting more complex problems or assisting our traditional guests with any technical support they may need.
- You will be able to monitor and celebrate success with regular performance updates for how well you have ‘solved on the spot’.
- With each guest contact you have it will soon become clear - it really is you that can make a difference and help our guests at the first touch point.

**ABOUT YOU**
- You are a true people person - confident communicating to international guests.
- Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.
- You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.
- Good verbal **French** language, Good verbal & written **English** language skills.
- Able to work flexible shift patterns including rotating daytime shifts.

**ABOUT OUR OFFER**
- Be a valued team member of TUI, the N.1 global and socially aware travel company.
- Competitive salary and Benefits e.g., Group Life & Health Insurance, Annual Health Check-up, Provident Fund, Annual leave
- An option for a hybrid working policy between your home and office after a qualifying period
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
- Winter work and multiple permanent career development opportunities available.

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards

What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

At The Sunsail and The Moorings, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

**Summary**

You would be the face of our base. As soon as customers arrive you would be there to assist with any queries regarding their holiday. From working reception, to paperwork administration and customer communication you would be involved in all base customer service elements.

Main duties will centre around the yachts, the customers, and the base. Working hours are typically 0800 to 1700, however you must be able to cover operational requirements which may include coming to work early or staying behind in the evening. As our busy days vary from week to week, schedule changes may be needed. Regular walking between the docks and the front desk will be a requirement of the role, to check on yachts and clients.

**What you will be doing**
- Being the representative of Sunsail and The Moorings for our customers and assist in accommodating their needs
- Meet and greet customers on arrival and ensure check in process is completed efficiently
- Ensure the yachts are well presented and have been quality checked prior to the clients boarding through working closely with the domestic supervisor, and dockmaster and support the client with boarding upon arrival
- Ensure clients are provided with an onboard safety and yacht briefing before departing the dock, and ensure they have watched the chart briefing online and received a local chart briefing which covers navigational hazards and potential grounding areas
- Ensure the Check In, Check Out booklet is completed in full for all clients, upon arrival and departure as applicable
- Work with the operations manager to ensure that all base staff have access to the customer feedback reviews, and NPS scores on a regular basis, participating in leading weekly team meetings to ensure its clear where things need to be resolved and working with the manager to set clear action plans
- Ensure late arrivals have clear information regarding the location of the yacht and where possible receive a first night basic yacht brief on lights and heads
- Schedule the weekly starts and ends and any ancillaries booked so the information can be relayed to the dock team
- Handle customer complaints efficiently and empathetically and follow up with the operations manager to ensure complaints are forwarded to global customer care
- Manage the reception desk, taking phone calls, and dealing with generic queries
- Completion of all relevant administration required for base operation, including liaison with local authorities
- Continuously improve and monitor local safety processes to ensure risk assessments and health and safety standards are always adhered to
- Liaise with our third party suppliers
- Monitor the customer feedback for the base, and actively address areas of concern through a solution oriented approach and through communicating with the operations manager and other leads. Ensure the customer service KPIs are meeting targets and in general that customers are pleased with the service they are given
- Work with head office teams across the globe to ensure connected approach, and seamless customer experience
- Support the base manager and base accountant with any other reasonable duties as required.

**What we are looking for**
- Must be a Thai national
- Experience in a customer facing position
- Excellent organisational skills together with the ability to prioritise workload
- Confident working independently and in a flexible and fast paced role
- Honest and reliable
- Ability to work to tight deadlines and under pressure
- Excellent communication skills, verbal and written (in both English and Thai)
- Strong team player, happy to support others
- Good attention to detail
- Leadership skills
- Works to their initiative, willing to learn, and driven to improve the customer experience
- Computer literate - including confident use of Microsoft Office
- Will need to efficiently use the CRM system to track upcoming bookings and any additional requests from guests
- Experience on boats/yachts, confident around the water

Duties and Responsibilities:

- Responding to customer service issues in a timely manner.
- Advanced troubleshooting and multi-tasking skills.
- Responsible for the operation of order management for the assigned customers/ product lines and or categories and ensure that the delivered services meet up with customer’s expectations.
- Ensure meaningful professional development occurs for the team members to enable them to be high performers in their roles and / or able to develop career path throughout the organization.
- Maintain business relationship and contacts with the key customers.
- Understand the needs and priorities of the assigned business unit and ensure that the customer service representative execute to meet those needs and priorities.
- Develop alternatives or solutions to propose and discuss with the customer service manager before taking the further steps to minimize risk and impact to the business.
- Ensure that team member’s practices are compliance with the company rules, regulations, and defined guideline.
- Liaise and communicate with other concerned parties both internal and external.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Other jobs as assigned by line manager.

Job Qualifications:

- Bachelor degree in any fields.
- Having at least 3-5 years working experience in customer service field of B2B environment.
- Good command in English both spoken and written.
- Computer literacy: MS Office, SAP
- Good at analytical thinking, can-do attitude, customer focus, can work under pressure, problem solving.
- Strong interpersonal skill.
- Excellent multitasking skills.

At The Sunsail and The Moorings, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

**Summary**

You would be the face of our base. As soon as customers arrive you would be there to assist with any queries regarding their holiday. From working reception, to paperwork administration and customer communication you would be involved in all base customer service elements.

Main duties will centre around the yachts, the customers, and the base. Working hours are typically 0800 to 1700, however you must be able to cover operational requirements which may include coming to work early or staying behind in the evening. As our busy days vary from week to week, schedule changes may be needed. Regular walking between the docks and the front desk will be a requirement of the role, to check on yachts and clients.

**What you will be doing**
- Being the representative of Sunsail and The Moorings for our customers and assist in accommodating their needs
- Meet and greet customers on arrival and ensure check in process is completed efficiently
- Ensure the yachts are well presented and have been quality checked prior to the clients boarding through working closely with the domestic supervisor, and dockmaster and support the client with boarding upon arrival
- Ensure clients are provided with an onboard safety and yacht briefing before departing the dock, and ensure they have watched the chart briefing online and received a local chart briefing which covers navigational hazards and potential grounding areas
- Ensure the Check In, Check Out booklet is completed in full for all clients, upon arrival and departure as applicable
- Work with the operations manager to ensure that all base staff have access to the customer feedback reviews, and NPS scores on a regular basis, participating in leading weekly team meetings to ensure its clear where things need to be resolved and working with the manager to set clear action plans
- Ensure late arrivals have clear information regarding the location of the yacht and where possible receive a first night basic yacht brief on lights and heads
- Schedule the weekly starts and ends and any ancillaries booked so the information can be relayed to the dock team
- Handle customer complaints efficiently and empathetically and follow up with the operations manager to ensure complaints are forwarded to global customer care
- Manage the reception desk, taking phone calls, and dealing with generic queries
- Completion of all relevant administration required for base operation, including liaison with local authorities
- Continuously improve and monitor local safety processes to ensure risk assessments and health and safety standards are always adhered to
- Liaise with our third party suppliers
- Monitor the customer feedback for the base, and actively address areas of concern through a solution oriented approach and through communicating with the operations manager and other leads. Ensure the customer service KPIs are meeting targets and in general that customers are pleased with the service they are given
- Work with head office teams across the globe to ensure connected approach, and seamless customer experience
- Support the base manager and base accountant with any other reasonable duties as required.

**What we are looking for**
- Must be a Thai national
- Experience in a customer facing position
- Excellent organisational skills together with the ability to prioritise workload
- Confident working independently and in a flexible and fast paced role
- Honest and reliable
- Ability to work to tight deadlines and under pressure
- Excellent communication skills, verbal and written (in both English and Thai)
- Strong team player, happy to support others
- Good attention to detail
- Leadership skills
- Works to their initiative, willing to learn, and driven to improve the customer experience
- Computer literate - including confident use of Microsoft Office
- Will need to efficiently use the CRM system to track upcoming bookings and any additional requests from guests
- Experience on boats/yachts, confident around the water

Our client, a global pharmaceutical organization, is currently seeking a Customer Service Manager. The role is based in Bangkok and reports to the Commercial Operations Director.

Bridging the customers and various functions in the organization, you will manage and oversee customer orders, logistics, credit controls pricing, and promotion through working cross-functionally with finance, the entire BU Head, sales and logistics Department to ensure the entire customer matters are handled in a timely manner. This is a managerial role, with 2 direct reports under this position.

Our client is looking for a person, preferably experienced in dealing with products time and temperature. An added value is if you have experience with the SAP system to support daily activities and generate monthly reports.

You will be responsible for:

- Develop and manage our client’s customer service department to ensure all external and internal customer queries are handled and delivered in a timely manner
- Receive queries, feedback, and complaints from external customers and work closely with related departments to ensure all complaints, feedback, and queries are resolved
- Use data generated from the CRM to propose campaigns, promotions, or other programs to optimize customer engagement
- Work closely with other functions to develop business strategies and implementation
- Solid experience in customer management to maintain and increase the number of customers
- Having knowledge of CRM systems such as Power BI, SAP, and Salesforce
- Thailand nationality
- Fluent in English

Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or service
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- Bachelor Degree
- Courteous with strong customer service orientatio
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required

**Salary**: From ฿40,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Do you have a Bachelor's Degree?
- Are you a Native Malaysian?