145 Client Management jobs in Thailand

Title: Client Management (Trade Marketing)

Location:

Bangkok, TH, TH

Global Business Unit
Job Function: Client Management

Requisition Number:

Description
Job Summary
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

General Responsibilities

• Develop and execute annual business plans and promotional activities aligned with sales and brand objectives.
• Coordinate and manage client (brand owner) requests to ensure high service standards and timely implementation of trade marketing initiatives.
• Plan, monitor, and control stock levels to ensure optimal inventory availability and minimize out-of-stock or overstock situations.
• Analyze sales and inventory data to generate insights that support business decisions and trade strategy adjustments.
• Collaborate with internal teams (sales, supply chain, finance, and other relevant departments) to ensure smooth project execution and alignment with company goals.
• Implement trade marketing activities, including in-store promotions, product displays, and merchandising plans.
• Prepare regular reports on campaign performance, stock status, and other key performance indicators as required.
• Maintain strong relationships with clients and internal stakeholders to ensure clear communication and alignment.

Functional Skills And Knowledge

• Strong expertise in trade marketing, sales channel management, and execution of promotional activities aligned with brand objectives.
• Proficient in inventory control, demand planning, and stock monitoring to optimize availability and minimize stock issues.
• Skilled in analyzing sales and stock data to generate actionable insights supporting business decisions and strategy adjustments.
• Effective project management and stakeholder communication skills to coordinate cross-functional teams and manage client requests.
• Familiarity with marketing principles, financial acumen, and relevant systems (e.g., ERP, CRM, data analysis tools) for efficient trade marketing operations.

Education
Bachelor's degree in Business Administration, or an equivalent degree

Requisition Number:

Job Function: Client Management

The Role Responsibilities

Strategy

• Deliver CCIB's budget and scorecard metrics
• Deliver own Budget per agreed scorecard (refer to individual scorecard)
• Deepen, broaden and selectively grow client relationships through delivering the network.
• Engage clients to deepen the relationship in return for balance sheet support.
• Understand the costs associated with business area and ensure allocations are appropriate.
• Ensure that the business cost remains within budget
• Take ownership of a select number of clients and own and deliver the account plans for these clients.
• Manage clients in conjunction with CCIB to ensure portfolio strategy across clients/products in country maximise returns for the Group and the Group CCIB strategy is implemented in country taking into consideration local requirements

Business

• Responsible for delivery of agreed business performance (Revenue, RoRWA & RWA) and costs for the segment in country.
• Responsible for managing segment client relationships and ensuring the fair treatment of clients fairly in Country.
• Responsible for client service within the country segment.

Processes

• Responsible for management of CCIB processes as allocated within the Group's process universe in the country. Accountable to risk control owners and/or Group policy owners for management of risk arising in these processes including implementation of policies and procedures.
• Responsible for managing the integrity of client data within the Country as it relates to such allocated CCIB processes.

Risk Management

• Actively participate in GSAM and EA management and speed of response are critical in protecting the interests of the Bank.
• Ensure that all audit and compliance findings are resolved in a timely manner to encourage the continual improvement of processes and procedures.
• Ensure business meeting has the correct focus on risks.
• Actively drive the resolution of CDD and GIC challenges, improvement of processes and the reduction in overdue rates.

Governance

• Accountable for all escalation as necessary to the Cluster Segment Head, Cluster CCIB Head, Group governance committees or risk control owners.
• Accountable for the governance of the CCIB processes allocated within the Group's process universe in the country.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Experienced in corporate banking products, booking models, accounting treatments
• Sound understanding of banking business basics, key product offerings, P&L and Balance Sheet performance and market understanding
• Experience in banking is preferred and will be very advantageous
• Strong Analytical and Strategic mindset, coupled with a thorough understanding of business performance management outcomes
• Ability to understand and connect business drivers and rationale for and application of those relevant to the Performance management process.
• Strong ability to understand financial statements and synthesize them into meaningful analyses as required. Develop analysis & interpretations as required to facilitate management decision making.
• Significant experience of working with senior management team and of interfacing with and influencing senior stakeholders
• A high degree of integrity and ability to challenge the views and actions of others in a constructive manner
• Ability to work effectively under pressure, multitask, lead through ambiguities, influence where he/she does not have direct authority & build on unstructured formative situations
• Ability to culturally orient in diverse & international team environment and lead and inspire multi-disciplinary teams.

Apply now to join the Bank for those with big career ambitions.

Company: KAPSULE interior design & furniture

Location: Phuket, Thailand ( Bangtao - Manick )

Key Responsibilities :

• Welcome and greet clients visiting our Phuket showroom

• Provide expert advice on our furniture collection

• Conduct product presentations and showroom tours

• Close sales and achieve monthly sales targets

• Guide clients through the process from initial inquiry to final delivery and installation

• Coordinate with the team to ensure seamless client experience

• Maintain professional communication and provide regular project updates

Daily Operations

• Open and close the showroom daily
• Supervise cleanliness of the showroom with the help of the team
• Oversee store operations and inventory management
• Purchase supplies and necessary equipment for showroom operations

Digital Management & Pricing

• Create and update price tags throughout the showroom
• Monitor responses to social media campaigns
• Report sales results from social media campaigns
• Check and respond to incoming messages and inquiries on Facebook and Instagram
• Stay updated on new products and collection updates

Logistics & Delivery Coordination

• Follow up on logistics with team for delivery and installation processes
• Coordinate delivery schedules with the operations team
• Inform clients about delivery and installation processes and timelines
• Monitor and check delivery schedules and outgoing orders

Required Qualifications

• Thai nationality required
• Fluent in English (spoken and written)
• Thai language proficiency (native level)

Experience & Skills

• Minimum 2-3 years in retail, showroom, or sales environment
• Experience in furniture, interior design, or home décor industry preferred
• Proven sales track record with ability to meet targets
• Customer service experience essential
• Professional appearance and reliable for daily opening/closing duties
• Ability to work independently and manage multiple tasks

Benefits

• Base Salary: 25, ,000 THB per month
• *Commission structure* based on sales performance
• Opportunity to work with international clientele in Phuket
• Comprehensive training on product specifications
• Social Security
• Working Day : Tuesday - Saturday AM PM)

Please send your resume and cover letter to:

**Email:

Subject Line: Showroom Manager/Sales Application - (Your Name)

We look forward to hearing from you

• Oversee and manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Collaborate with the brand management team to develop marketing strategies and activities based on clients' business strategy and objectives to achieve annual sales targets
• Prepare product forecasts and constantly monitor inventory levels to ensure optimal supply
• Manage new product launches, including product launch plans, roll-out timings, sample preparations (where applicable), display standards, etc.
• Monitor and analyze sales trends and recommend marketing activities to achieve sales targets
• Manage market research to assess customer attitudes to the current product range and new product introductions
• Conduct product training to equip sales team with the necessary technical expertise to sell the products
• Establish and maintain ongoing relationships with clients
• Act as the first point of reference for all product related enquiries and work collaboratively with colleagues to address any issues that may arise

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

• Bachelor's degree in Marketing, Business Administration, or related discipline

**Responsibilities:

Business Review**

• Preparing and leading business review meeting with team on monthly and quarterly basis.
• Reviewing client's sales and operations performance.
• Update market situation to ensure that client receive up-to-date information which is useful for their business decision.
• Act as a company representative to communicate all necessary issues to clients.

Client Service and Supply Chain Network Management

• Liaise with Client Management Team for their requirements and daily problems.
• Coordinate with DKSH internal teams to provide effective solutions for client's requirements related to operation issues i.e. order processing, credit control, inventory management, etc.

Drive Operational Efficiency through Assigned Projects.

• Coordinate between clients and internal departments to drive company's project which increase operational and cost efficiency; for instance, managing warehouse space, promoting the use of electronic tools or online platform, monitoring problem bills, etc.

Qualifications:

• 3-5 years of experience in warehouse operation or logistics.
• Must have ability to resolve the issues.
• Good planning and organizing skill.
• Having knowledge in quality system, ISO, GMP, SAP

Location / Working day - time

• Place: DKSH (Bangchak)
• Working day: Monday - Friday
• Time: 08:00 - 17:00

Responsibilities

• Lead and manage the Client Management function for assigned business units or strategic clients, ensuring alignment with Premier Group of Companies business objectives.
• Develop client management strategies to maximize long-term business growth, profitability, and client satisfaction.
• Act as the key strategic partner for major client accounts, maintaining strong relationships with senior stakeholders.
• Supervise and guide a team of Client Managers/Executives to deliver high-quality service and achieve agreed KPI/SLA.
• Drive business reviews and strategic meetings with clients; present insights, performance analyses, and improvement roadmaps.
• Monitor and manage P&L for assigned accounts, ensuring revenue growth, margin improvement, and cost optimization.
• Identify and pursue new opportunities with existing clients, including upselling, cross-selling, and expanding into new services or markets.
• Oversee onboarding and integration of large or regional accounts, ensuring smooth operational implementation across multiple functions and countries (if applicable).
• Collaborate cross-functionally with Business Development, Supply Chain, Finance, Marketing, and Operations to support client success.
• Anticipate potential risks, resolve escalated issues, and ensure service excellence at all times.
• Mentor, coach, and develop team members to build future leadership pipeline within the Client Management organization.

Qualification

• Bachelor's or Master's degree in Business, Marketing, or related fields.
• 8–12 years of experience in client/account management, with at least 3–5 years in a managerial role (preferably in FMCG, Consumer Goods).
• Proven track record in managing large/strategic accounts and driving business growth.
• Strong leadership skills with the ability to manage and develop high-performing teams.
• Excellent client relationship and stakeholder management skills, including C-level engagement.
• Solid understanding of P&L management, financial analysis, and contract negotiations.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Fluent in English (both written and spoken); proficiency in other Asian languages is an advantage.
• Ability to work effectively in a fast-paced, multicultural, and matrix environment.

ROLE PURPOSE AND DESCRIPTION

Goal:

As aCommerce SaaS Product Manager Onboarding & Client Growth, you work closely with our product management team and our commercial teams to take our SaaS product EcommerceIQ to market.  We built the most sophisticated ecommerce platform in Southeast Asia, helping some of the largest brands grow their ecommerce faster than on any other platform, due to our powerful promotion tools and extreme volume handling.  We want you to accelerate our Go-To-Market, design all aspects of the off-screen customer experience, challenging and evolving every aspect of the products, services and experience we provide to our clients.  We want you to always be on top of ecommerce and SaaS client growth trends globally, ensuring that we create a benchmark for enterprise SaaS clients in the region.  We want you to listen closely to prospective and existing clients to help us make our products and experience even stronger, and to anticipate market opportunities.  You will our guru for all things SaaS clients, for the product and engineering teams, for the commercial and client services teams, for Finance and for our operations teams.

Responsibilities:

Create our SaaS clients onboarding and client growth function, in terms of structure, processes and resources, building up a team in line with the growth of our business, for both EIQ SaaS and EIQ Market Insights.  Specifically, this role will be doing:

● Plan all aspects of our SaaS client onboarding and client growth strategy in conjunction with all stakeholders. Set a clear mission and deploy strategies focused towards that mission

● Take ownership of customers issues and follow problems through to resolution. Develop service procedures, policies and standards

● Keep accurate records and document customer service actions and discussions.

● Able to Analyze statistics and compile accurate reports

● Improve customer service experience, create engaged customers and facilitate organic growth

● Determine priorities to create structure and call out gaps based on client expectations and business impact

● Define every aspect of the client experience and work with all stakeholders to ensure that the clients' and user experience is nothing less than perfect

● Work with each of the IQ Product Managers to identify opportunities to improve the SaaS experience of our products

● Work with the Product Marketing Manager, our training manager and each of the IQ Product Managers to build out the training material, user support material, onboarding and offboarding SOPs, etc.

● Work with the commercial teams to optimize our GTM strategy

● Define how we help our clients grow their ecommerce business across multiple channels faster on aCommerce than on any other platform, taking full advantage of our suite of products

● Work with the marketing teams to optimize our message and to acquire new, high-value clients.

● Work closely with the Client and Application Support teams ensure a flawless client and user experience

● Identify possible risks and take measures to prevent these and escalate if needed

● Keep ahead of industry's developments and apply best practices to areas of improvement

● Control resources and utilize assets to achieve qualitative and quantitative targets

● Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

QUALIFICATIONS

Technical Qualifications

● Bachelor Degree, MBA or higher

Soft Skills and Other details

● Experience with managing client operations, client expectations and client success As, ideally in a SaaS context

● Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering, and marketing teams

● Understand and able to process data, visualize, map, and investigate big data

● Ability to articulate complex technical concepts in easy-to-understand for non-technical users and clients

● Good problem-solving and analytic skills

● Excellent attention to detail – we love our clients

● Willingness to 'get hands dirty' – we are still a start-up

● Strong interpersonal, negotiation, and decision-making skills

● Excellent command of English, both spoken and written

Job Purpose

●    Build up sound relationship with various internal customers (Business Units - BUs)

●    Bridge the gap between IT and Business operations

●    Act as a single point of contact or an Account Executive for Business Units

●    Cross functional coordination and communication including cross companies

●    Provide IT consultancy service to BUs

●    Gather and clarify high level requirements(UD & Biz Cal)

●    Manage demands (requests from each BU)

●    Manage, track and monitor CRs

Qualification

● At least bachelor's degree in Computer Science, Information Technology, Business Information Systems, Engineering, or a related field.

● At least 3 years working experience in IT or related fields

● Able to communicate in English both speaking and writing

● Experience in finance and leasing industries is a plus.

● Has good problem–solving and analytical skills

● Good service mind

● Negotiation skill is preferable.

● Good communication and stakeholder management skills (both technical and non-technical)

● Strong understanding of IT systems and SDLC, with the ability to analyze business requirements, identify gaps, and map processes effectively.

● Self organized, self motivated, and self driver

● A fast learner with a proactive mindset, capable of addressing user issues with initiative and ownership.

Remark: The Company requires to check and collect criminal record of candidates of this position

We are seeking a highly motivated and enthusiastic Client Services Executive to join our dynamic team at StashAway.

• Customer Support

• Serve as the first point of contact for clients, providing support, addressing inquiries, and resolving issues to ensure a positive client experience.

• Deliver above-and-beyond customer experiences across various platforms (LINE, phone, email, social media).
• Guide new clients through the setup process, helping them understand our products and services.
• Ensure a smooth onboarding process for new customers to deliver a great first impression.
• Support clients on utilising transactional workflows and platform functionality through clear, tailored guidance.

• Account Management

• Assist customers with updating account information, ensuring accuracy and security.

• Ensure compliance with industry regulations and maintain a thorough understanding of relevant SOPs.

• Internal Collaboration

• Act as the voice of the customer within the organization, providing insights to enhance products/services.

• Facilitate open communication with teams to resolve issues rapidly.
• Stay updated on industry best practices and suggest process improvements.

• Develop clear and client-friendly communications (verbal and written) to simplify complex information for broad audiences.
• Coordinate with a cross-functional team to resolve issues for clients.
• Contribute to process enhancement projects under senior's lead.

• Ensure positive & excellent client experience.
• Ensure efficient & compliance client's onboarding and other customer support processes.

• 1 to 3 years of customer service experience
• Exceptional verbal and written communication in Thai and business level English
• A passion for delivering outstanding customer experiences

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options for full time employee
• Comprehensive insurance coverage: outpatient visits, hospitalisation and surgical insurance, life insurance, as well as yearly dental.
• Mandatory Provident Fund: after three months of employment, full-time employees may decide if they wish to make monthly contributions to the optional employee provident fund.
• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Work-from-home policy: you may choose to work from home or the office depending on what works best for you and your team.
• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.
• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: it's important that you have a workstation that's optimal for you wherever you are.

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-sites (Sep): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.