23 Client Relations jobs in Thailand

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**Job Description**:
Client Support

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.

**Job profile**:
Client Relationship Management Lead are responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts. Client managers "deliver the firm" by aligning client strategies and needs to MMC's capabilities and resources. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of MMC products and services the client holds. A Manager, Client Relationship Management leads a group of professional individual contributors to achieve operational results, helping them to establish goals, solve problems and work across the organization.

Report to MercerMarsh Benefits Leader
- Maintains and grows of business and contribute to personal or team sales targets while overseeing the portfolio of accounts held by CRM team.
- Coaches sales professionals on the account management and expansion process and intervenes when necessary to offer guidance and prevent relationship losses for at-risk team accounts.
- Conducts and analyzes research to maintain a comprehensive understanding of personal accounts and coinciding business needs as well as core team accounts to maintain a comfortable handle on the portfolio at large.
- Attends or participates in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio.
- Identifies expansion opportunities for personal and team accounts leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts.
- Defines the strategy for custom solution development for the team portfolio for the designated mid-market or small geography, communicating product and solution sales targets, compensation and pricing expectations.
- Serves as a coach for a team; works to contribute to a team portfolio and assists sales professionals with professional development and critical account initiatives.
- Attends and participates in industry events and conferences and client functions to build up a strong professional network, maintain proximity to the relevant market and represent the Company and its product offerings and solutions.
- Develop and maintains personal and working relationships with key client stakeholders to transition into the role of a trusted advisor and facilitate sharing of advice and information to the client, developing new and expanded business and gaining client referrals
- Delegates guides and trains junior staff and peer review their task, acts as advisory to junior staff for problem resolution and guidance on appropriate ways to deal with challenges

**Qualification**:

- Experience in insurance business especial Employee Benefit Program more than 8 years in broking business or relevant insurance industry
- Experience in consulting is highly desirable
- Experience in leading team is highly desirable
- Demonstrates intellectual curiosity and the ability to learn quickly, think creatively and critically
- Ability to manage multiple clients and tasks simultaneously with strong attention to detail.
- Excellent verbal and written communication skills in both English and Thai

Drive growth in key accounts as measured by deliveries and GMV.
End to end deal managing in a fast-paced environment (including working with operations, marketing, and product to ensure the success of the marketing campaigns and partnership).
Develop enduring relationships with key partners that fit into our go-to-market strategy.
Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
Work across functions to merchant-specific needs (e.g. customized reporting for merchants, marketing support, integrations).
Drive operational excellence by working with the GrabFood internal operations teams.

**The must haves**:
Minimum 1-2 years experience in account management, business development, partnerships or equivalent role.
Passion in F&B or retail industry is a BIG PLUS.
Excellent communication skills.
Excellent interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
Ability to analyse complex data sets to obtain actionable insights and grow accounts.
Demonstrated ability to work effectively across internal and external stakeholders.
Have a competitive edge and thrive in a team environment.

**Job skills required**: Management

DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsibility to ensure success of key merchants on Shopee platform including driving Revenue and smooth operation
- Educating sellers on Shopee features, Shopee promotional campaign and market insights
- Building good relationships and trust with merchants to understand more about their business and their key success factors
- Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages
- Implement campaigns for new sellers, analyse and report their performance
- Interact with other local teams to share knowledge and replicate best practices
- Forecast volume and number of new sellers and activities required to incubate them
- Update the management team on weekly progress

**Requirements**:

- E-commerce experiences
- Category knowledge directly work under Home & Appliance category
- Bachelor or Master Degree in BBA or related fields
- 3-5 years experienced in Key Account, Merchandiser, Business Development would be a plus
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
- Good command of English
- Good team player, with an aptitude for sales and the ambition to constantly outperform your KPIs

**About us**:
1. Drive the Growth Agenda from our Existing Customers (100+ Customers)
a. Work Closely with the Key Account Team to identify area of growth
potential and set up Win Plan to win that scope of business.
b. Following Up / Drive Up “Win Plan” from each key account persons.
2. Drive Renewal Agenda to maintain the business.
a. Work Closely with Key Account Team to identify area of operation
improvement/ initiatives for productivity improvement and cost reduction
in order to offering to customers.
3. Drive Customer’s Satisfaction Through CXM Program
a. Work, Closely with Key Account Team to drive NPS and Response Rate Up.
b. Put together the actions plan for customers who give low NPS score.
4. Develop Skills to Key Account Teams
a. BCA Training,
b. O2D Training

Manager - Key Account Management ASEAN
Rayong, Tambon Ta Sit, TH, 21140
**Main responsibilities**
Responsible for all activities related to the sales function, i.e., business plan, market strategy implementation, market development, and effective communications to the customers. Strengthen relationship with customers in ASEAN, especially J-OEMs and/or C-OEMs, to get all necessary market intelligence to support our strategies. Drive more businesses to ensure sustainable, profitable growth at BCTL
Strategy Development
Develops and oversees the implementation of sales and marketing strategies, policies, cross-functional plans, pricing structures, promotional events, and resource allocations to achieve agreed sales targets. Utilizes market intelligence and competitive analysis to shape current and future business directions and prepares strategic presentations to communicate these plans.
Possesses a strong understanding of the automotive industry and sales practices, with the ability to tackle complex, unprecedented challenges and uncover hidden customer needs through in-depth analysis.
With comprehensive understanding of business schemes in the automotive industry, as well as the theories, principles, and practices in the sales field, able to devise and address complex challenges that have no existing solutions, and also able to identify hidden challenges by analyzing customers.
When faced with challenges in areas outside of expertise, leverages a broad understanding of procedures and solutions, and leads the resolution process by engaging relevant internal and external departments to drive organizational alignment and results.
Business Management
Participate in the formulation of the business plan, including the development and implementation of new capital projects to optimize profitability through product and customer mix analyses, such as consolidation and rationalization of cost control, sales volume, sales price, capacity development. Provides input and support to the supervisor in the development of joint ventures, affiliations, and partnership arrangements.
Team Management
Manage and lead key account management team to ensure all members will deliver results according to both individual and department targets. Be a role model and support all members to solve any issues may arise. Be empathy and proactively identify gaps or supports might be needed from KAM team.
Sales & Marketing Budgeting
Prepare the budget and oversee expenditures in the allocated areas to ensure that sales and marketing activities are conducted cost-effectively.
Maintain Customer Relationship
Visit and establish professional relationships with customers and other potential customers as necessary.
Market Intelligence
Direct and lead the establishment of a database and the processes to obtain, update, maintain, and evaluate market trends, the application of products/technology, the service needs, intelligence on competitors, etc, to identify new business opportunities. Oversee the performance of the market research project, the development of the competitor grid, and benchmarking analyses.
Credit Administration
Finalize sales contracts in line with company credit policies and share relevant customer information with Finance to support credit policy updates. Coordinate with Accounts Receivable to ensure customers comply with payment terms and provide credit data to support credit control. Ensure timely collection to achieve sales and revenue targets.
People and Function Management
Plan and manage team structure, headcount, and budget. Set development goals, evaluate team performance, and prioritize workloads. Provide training and coaching to build skills, support succession planning, and improve efficiency and service quality. Review performance data to monitor productivity, output quality, and cost, and implement improvements.
EHS
According to corporate, company, and statutory EHS requirements, the incumbent will lead and monitor the implementation of the relevant safety and environmental protection policies and procedures across all operational areas. Additionally, they will be responsible for implementing and maintaining BASF Chemcat (Thailand) Ltd.'s Safety and Responsible Care policy to ensure compliance with all EHS rules, regulations, and Responsible Care requirements. Responsibility for these duties will align with the line responsible procedure and deputy regulation.
**Qualifications**
+ Bachelor's degree in chemistry/science or related fields
+ Over 7 years of experience in sales and marketing, including managerial responsibilities.
+ Good command of English and can communicate in the Japanese language
+ Sales professional, Computer and Salesforce

DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsibility to ensure success of key merchants on Shopee platform including driving Revenue and smooth operation
- Educating sellers on Shopee features, Shopee promotional campaign and market insights
- Building long lasting relationships and trust with merchants to understand more about their business and their key success factors
- Negotiating deals with sellers and work with marketing to develop matching initiatives to boost revenues
- Able to co-ordinate with cross functional team to identify issues and follow up on solutions
- Good time management to deliver multiple projects at the same time. Able to follow through to ensure excellent quality of execution (additional more complex execution to co-ordinate across team/ function)
- In depth understanding of seller insights and able to leverage these insights to build strong relationship with sellers.
- Driven to achieve team goal and is transparent to share ideas to help total team improve performance

**Requirements**:

- Bachelor’s or Master’s Degree in business or related fields
- 1-3 years of experience in Key Account, Merchandiser, Offline business, Business Development
- Good command of spoken and written Chinese & English would be a plus ( HSK level 5 or higher)
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
- Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Key account management for social sellers on Shopee's platform
- Ensure the growth of sellers under management both in term of transaction volume and social program participations
- Ability to foster relationship and pitch key social programs to sellers over the phone and in-person
- Ability to manage large volume of phone calls for key account management follow-ups and sales pitch
- Educate sellers on the details and benefits of the core Shopee’s platform program and Shopee’s social commerce program
- Educate sellers on the key tools and strategies of social media including posting, boosting and monitoring traffic on social media
- Build long-term relationship and foster trust with sellers under management
- Negotiate deals with sellers within the parameters of the program that Shopee have determined

**Requirements**:

- Bachelor or Master Degree
- 1-3 years of experiences in Key Account Management, Business Development and Sales
- Strong interests in e-commerce and social media
- Prior experiences in social media related role would be a plus
- Ability to adapt and thrive in fast-pace dynamic environment
- Logical thinking and strong problem solving skills
- Good command of English and Thai

**Experienced hires would be considered for more senior positions with larger sellers under management and a team to lead

DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.
- Responsibility to ensure success of key merchants on Shopee platform including driving Revenue and smooth operation
- Educating sellers on Shopee features, Shopee promotional campaign and market insights
- Building good relationships and trust with sellers to understand more about their business and their key success factors
- Interact with stakeholders of different teams (example category management, search) to ensure products sold by new sellers receive enough visibility on the product pages
- Implement campaigns for new sellers, analyse and report their performance
- Interact with other local teams to share knowledge and replicate best practices
- Forecast volume and number of new sellers and activities required to incubate them
- Update the management team on weekly progress

**Requirements**:

- Bachelor’s or Master’s Degree in business or related fields
- 1-3 years of experience in Key Account, Merchandiser, Offline business, Business Development would be a plus
- Logical thinking and strong problem solving skills
- Ability to interact with a broad set of businesses and stakeholders and presenting both over the phone and in person
- Knowledge in MS Office, Basic Excel, Pivot, vlookup, PPT