59 Client Support jobs in Thailand
Customer Service Officer
Merck KGaA Darmstadt Germany
Posted today
Job Viewed
Job Description
A career at our company is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.
- Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
- Issue Orders, Goods Return, Credit Notes as per customer request
- Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction
- Provide estimated product delivery date to customer in advance and upon the customer request
- Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process
- Creates an excellent customer experience as one of customer touch point
- Maintain and update customer requirements into database
- Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Job Requisition ID: 259167
Location: Bangkok
Career Level: C - Professional (1-3 years)
Working time model: full-time
**North America Disclosure**
**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.
**Job Segment**:Database, Network, Customer Service, Technology
- Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
- Issue Orders, Goods Return, Credit Notes as per customer request
- Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction
- Provide estimated product delivery date to customer in advance and upon the customer request
- Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process
- Creates an excellent customer experience as one of customer touch point
- Maintain and update customer requirements into database
- Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity
**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology. We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!
Job Requisition ID: 259167
Location: Bangkok
Career Level: C - Professional (1-3 years)
Working time model: full-time
**North America Disclosure**
**Notice on Fraudulent Job Offers**
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information.
**Job Segment**:Database, Network, Customer Service, Technology
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and more than 350+ industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Supervisor
Bangkok, Bangkok
Pasona HR Consulting Recruitment (Thailand) Co.,Ltd
Posted today
Job Viewed
Job Description
Job ID
48237
Business
Trading
Job Detail
- Monitor and examine operations of product functions related to service operations to provide service to customers.
- Develop and implement customer service policies and procedures
- Support customer service projects
- Taking care of customers when complaining
- Support & Improve service operations with key dealer
- Coordinate with sale team and sale manager
Salary
25,000 - 35,000 (THB)
Location
Bangkok
Required work
experience
- Male and female (Thai Nationality)
- Age 30-45 years old
- Bachelor degree in Business Administration or related field
- At least 3-5 years experience customer service and service sales in home appliance product
- Good command in English especially in communication skill
- Have strong growth mindset toward improving service quality and driving sale out through services.
48237
Business
Trading
Job Detail
- Monitor and examine operations of product functions related to service operations to provide service to customers.
- Develop and implement customer service policies and procedures
- Support customer service projects
- Taking care of customers when complaining
- Support & Improve service operations with key dealer
- Coordinate with sale team and sale manager
Salary
25,000 - 35,000 (THB)
Location
Bangkok
Required work
experience
- Male and female (Thai Nationality)
- Age 30-45 years old
- Bachelor degree in Business Administration or related field
- At least 3-5 years experience customer service and service sales in home appliance product
- Good command in English especially in communication skill
- Have strong growth mindset toward improving service quality and driving sale out through services.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Ingredion
Posted today
Job Viewed
Job Description
The Customer Service Officer (Supply Chain Management) is responsible for supporting our business growth consistently, who primary responsibilities to interact with customer to provide and process information in response to inquiries, concern and requests about product and service.
- The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.- Core Responsibilities:- SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
- Check available stock, production planning, QC status and problem solving.
- Check and confirm vessel schedule to 3rd party service/forwarding agent.
- Propose/update shipment status/plan to customer and concern parties with follow up.
- Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
- Process and collect all export shipping document to customers, bank (in term of L/C).
- Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
- Manage and handle data analysis and report.
- Execute ad-hoc assignments as requested. Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
- Proven 2 years’ experience in customer service process management.
- Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
- Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
- Ability to lead projects, drive for results and business savvy. Can work independently or with mínimal supervision.
- Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
- Resourcefulness in problems-solving and well-organized.
- Strong communication, cooperation and interpersonal skills.
- Self-motivated with can do attitude.
- Proficient in Thai and English.#LI-SH1
Relocation Available:
No
- The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.- Core Responsibilities:- SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
- Check available stock, production planning, QC status and problem solving.
- Check and confirm vessel schedule to 3rd party service/forwarding agent.
- Propose/update shipment status/plan to customer and concern parties with follow up.
- Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
- Process and collect all export shipping document to customers, bank (in term of L/C).
- Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
- Manage and handle data analysis and report.
- Execute ad-hoc assignments as requested. Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
- Proven 2 years’ experience in customer service process management.
- Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
- Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
- Ability to lead projects, drive for results and business savvy. Can work independently or with mínimal supervision.
- Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
- Resourcefulness in problems-solving and well-organized.
- Strong communication, cooperation and interpersonal skills.
- Self-motivated with can do attitude.
- Proficient in Thai and English.#LI-SH1
Relocation Available:
No
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Associate
TDCX
Posted today
Job Viewed
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
- Provide excellent support experience to customers via all relevant communication channels.
- Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
- Build sustainable relationships and engage customers by taking the extra mile
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
- Possesses strong time management skills and is motivated to exceed expectations.
- Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
- Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
- Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
- Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Bangkok, Bangkok
Mouser Electronics
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**
**JOB TITLE/ POSITION**
Customer Service Representative
**REPORTING TO**
Customer Service manager
**Department/ Function**
Sales and Service
**ORGANISATION**
Mouser Electronics
**SCOPE**
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to every customer.
**ACCOUNTABILITIES**
- Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Regular attendance at work is an essential part of the job.
- Other duties as assigned.
**QUALIFICATIONS**
**EDUCATION & EXPERIENCE**
**Four years’ experience in a customer service role, or equivalent combination of education and experience.**
**COMPETENCIES**
- Positive Service Attitude
- Energy
- Accountability
- Influence
- Social Comfort
- Frustration Tolerance
- Preference for Structure
- Integrity
**KEY **SKILLS & CERTIFICATIONS**
- Strong ability and desire to provide excellent customer service
- Desire, ability and personality to deal directly with customers and represent Mouser Electronics
- Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required.
- Able and willing to use our telephone headsets
- Ability to read, understand and use a terminal/PC screen and printed reports, including excel.
- Able to type data for long periods of time
- Proficient typing, math and writing skills
LI-KW1
**REPORTING STRUCTURE**:
Category:Sales/Customer Service
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**JOB TITLE/ POSITION**
Customer Service Representative
**REPORTING TO**
Customer Service manager
**Department/ Function**
Sales and Service
**ORGANISATION**
Mouser Electronics
**SCOPE**
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to every customer.
**ACCOUNTABILITIES**
- Provides the highest level of customer service, exhibiting Mouser values to each customer. Generates new and repeat business through customer service initiatives. Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise. Provides information regarding availability of in stock and out of stock items. Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items. Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly. Confirms special handling orders are expedited. Fills requests for catalogs, information or samples.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented. Works effectively with other members of the team. Maintains a high level of commitment to achieve goals. Promotes and maintains high standards of quality and service excellence. Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution. Proficient in using personal computer, data entry terminal and other common office equipment and software. Takes initiative to expand knowledge for position utilizing all available sources.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Regular attendance at work is an essential part of the job.
- Other duties as assigned.
**QUALIFICATIONS**
**EDUCATION & EXPERIENCE**
**Four years’ experience in a customer service role, or equivalent combination of education and experience.**
**COMPETENCIES**
- Positive Service Attitude
- Energy
- Accountability
- Influence
- Social Comfort
- Frustration Tolerance
- Preference for Structure
- Integrity
**KEY **SKILLS & CERTIFICATIONS**
- Strong ability and desire to provide excellent customer service
- Desire, ability and personality to deal directly with customers and represent Mouser Electronics
- Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment. Additional languages may be required.
- Able and willing to use our telephone headsets
- Ability to read, understand and use a terminal/PC screen and printed reports, including excel.
- Able to type data for long periods of time
- Proficient typing, math and writing skills
LI-KW1
**REPORTING STRUCTURE**:
Category:Sales/Customer Service
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Assistant
Bangkok, Bangkok
Mouser Electronics
Posted today
Job Viewed
Job Description
**JOB DESCRIPTION**
Title: Customer Service Representative
Location: International
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.
**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goalsResearches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company's total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.
**SKILLS & CERTIFICATIONS**
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
- Neat and legible handwriting.
**JOB LEVELS**
Customer Service Representative I
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
- Exhibits desire and ability to advance
Customer Service Representative II
**Requirements**:
- Successful completion of Customer Service Representative I Development Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
- Overall Effective Performance as Customer Service Representative I.
- Takes initiative to expand knowledge for position utilizing all available sources.
- Exhibits competencies and experience to perform at level II.
Customer Service Representative III
**Requirements**:
- Successful completion of Customer Service Representative II Development Plan.
- Consistently meets or exceeds Customer Service Representative III performance metric requirements.
- Overall Highly Effective Performance as Customer Service Representative II. o Proven ability to work independently.
- Successful collaboration with others to ensure service excellence requirements are met.
- Exhibits competencies and experience to perform at level III.
Senior Customer Service Representative
- Successfully performs all Customer Service duties.
- Actively supports the team by providing assistance for complex or uncommon requests and best practices.
- Liaison with other teams for assistance when needed for ensuring service excellence.
- Supports local CS training needs when necessary.
**Requirements**:
- 6+ years customer service experience required.
- Experience can be a combination of internal and external experience. o Minimum Highly Effective performance in current role. o Successful completion of C
Title: Customer Service Representative
Location: International
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.
**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goalsResearches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company's total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.
**SKILLS & CERTIFICATIONS**
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
- Neat and legible handwriting.
**JOB LEVELS**
Customer Service Representative I
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
- Exhibits desire and ability to advance
Customer Service Representative II
**Requirements**:
- Successful completion of Customer Service Representative I Development Plan.
- Consistently meets or exceeds Customer Service Representative II performance metric requirements.
- Overall Effective Performance as Customer Service Representative I.
- Takes initiative to expand knowledge for position utilizing all available sources.
- Exhibits competencies and experience to perform at level II.
Customer Service Representative III
**Requirements**:
- Successful completion of Customer Service Representative II Development Plan.
- Consistently meets or exceeds Customer Service Representative III performance metric requirements.
- Overall Highly Effective Performance as Customer Service Representative II. o Proven ability to work independently.
- Successful collaboration with others to ensure service excellence requirements are met.
- Exhibits competencies and experience to perform at level III.
Senior Customer Service Representative
- Successfully performs all Customer Service duties.
- Actively supports the team by providing assistance for complex or uncommon requests and best practices.
- Liaison with other teams for assistance when needed for ensuring service excellence.
- Supports local CS training needs when necessary.
**Requirements**:
- 6+ years customer service experience required.
- Experience can be a combination of internal and external experience. o Minimum Highly Effective performance in current role. o Successful completion of C
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Staff
Reeracoen Thailand
Posted today
Job Viewed
Job Description
**Industry**: Trading(Other)
- ** Job Description**:
- taking care of PO, Issue invoice and purchasing
- Coordinate oversea supplier
- Internal coordinated
- **Requirement**:
- 【Must】
- Female not over 28 years old
- Bachelor degree any field
- English skill Neo 3 Co
- Can work under pressure
advantage
- Experience 1 year in import and export
- **English Level**: Level 3 - Business Level
- ** Other Language**: English
- ** Working Hour**: 8.30 ~ 17.20
- ** Holiday**: Monday - Friday working
Saturday and Sunday off
- ** Benefit**:
- Social security fund
- group insurance
- provident fund
- Annual travel
- OT
- Annual travel
- Medical expense
- Others
- ** Job Description**:
- taking care of PO, Issue invoice and purchasing
- Coordinate oversea supplier
- Internal coordinated
- **Requirement**:
- 【Must】
- Female not over 28 years old
- Bachelor degree any field
- English skill Neo 3 Co
- Can work under pressure
advantage
- Experience 1 year in import and export
- **English Level**: Level 3 - Business Level
- ** Other Language**: English
- ** Working Hour**: 8.30 ~ 17.20
- ** Holiday**: Monday - Friday working
Saturday and Sunday off
- ** Benefit**:
- Social security fund
- group insurance
- provident fund
- Annual travel
- OT
- Annual travel
- Medical expense
- Others
This advertiser has chosen not to accept applicants from your region.
9