229 Client Service jobs in Thailand

About The Job
The Client Service Delivery Lead will be the primary expert and go-to person for all marketplace operations within SEA region. This role involves understanding and navigating the current marketplace landscape, including commerce operations, seller and brand management, campaign and promotion planning/operations, growth levers, marketplace ecosystems / tools and more. The ideal candidate will manage end-to-end marketplace processes, introduce and optimize processes, and provide training to enhance overall efficiency. Collaborations with client stakeholders to streamline processes and improve efficiency is also a key responsibility

Responsibilities:- Marketplace Operations:
- Oversee the day-to-day operations of the marketplace.
- Ensure smooth and efficient functioning of commerce operations, seller and brand management, and campaign and promotion activities.
- Monitor and analyze marketplace performance metrics and KPIs.
- Strategic Planning and Execution:
- Develop and implement strategic plans for marketplace growth and optimization.
- Identify and leverage growth levers to drive marketplace expansion.
- Collaborate with cross-functional teams to execute campaigns and promotional activities.
- Process Management and Optimization:
- Manage the end-to-end process of marketplace operations.
- Introduce new processes and optimize existing ones to improve efficiency and effectiveness.
- Conduct regular reviews and updates of operational processes.
- Training and Development:
- Provide training and support to marketplace team members and stakeholders.
- Develop training materials and programs to enhance team capabilities.
- Ensure continuous learning and development within the team.
- Stakeholder Management:
- Work closely with client stakeholders to understand their needs and requirements.
- Streamline processes and improve efficiencies in collaboration with client teams.
- Act as the main point of contact for client inquiries and issues related to marketplace operations.
- Manage and lead a team of 3 people: Store Operations & Customer Service, Performance Marketing and Graphic Designer
- Manage project's PnL via MME to ensure forecast, actuals and billings are executed and submitted on time with accuracy
- Manage resourcing to ensure marketplace operations efficiency and SLA met. Responsible for talent scouting, interview, hiring, training and planning to ensure team members are up-to-speed in operational executions
- Marketplace Ecosystem and Tools:
- Stay updated on the latest marketplace trends, tools, and technologies.
- Evaluate and implement new tools and technologies to enhance marketplace operations.
- Build and maintain relationships with key marketplace partners and vendors.
Required:- At a minimum, a bachelor's degree in marketing or business management.
- Minimum 7 years of experience in digital commerce, digital sales or offline sales & marketing
- Background in managing channel sales (digital preferred), channel marketing and/or promotion and campaign planning for sales & marketing
- Strong with numbers and data
- Needs to be proficient with MS Excel or similar data processing tools
- Intimate knowledge of ecommerce platforms (marketplaces/pure-plays) and their operations across key SEA markets (viz. Lazada, Shopee etc.)
- Ability to handle client discussions and relationships with a high degree of independence and manage client expectations on a day-to-day basis. The role would involve significant level of direct client connects, so the person is expected to have a good command on English and generally high degree of confidence managing interpersonal engagements
- Highly organized, detail oriented, and results focused
Recommended:- Understanding of the sales & marketing functions in a Consumer Goods/Consumer durables or related industry sectors
- Keen awareness and understanding of the latest relevant digital commerce and marketing trends and happenings
- Hunger to learn on the go and upskill based on team and client requirements

Job Summary:

สมัครงานตำแหน่ง Client Service จะรับผิดชอบทำหน้าที่เป็นหน่วยงานหลักที่ประสานงานกับลูกค้า (Client Service) ให้คำแนะนำและแก้ปัญหาให้แก่ลูกค้าในเรื่องของขั้นตอนและเอกสารการเปิดบัญชี การทำธุรกรรมด้วยตนเองใน Mobile Application รวมไปถึงการอธิบาย Service Model และคำแนะนำการลงทุนเบื้องต้นให้แก่ลูกค้า

Responsibilities:

• ประสานงานเพื่อให้คำแนะนำและช่วยเหลือลูกค้าในเรื่องต่าง ๆ ในการเปิดบัญชี การเตรียมเอกสารที่เกี่ยวข้องกับธุรกรรมการซื้อขายหลักทรัพย์ กองทุนรวม และผลิตภัณฑ์ทางการลงทุนอื่น ๆ
• แนะนำขั้นตอนการใช้ Mobile Application
• ติดต่อลูกค้าผู้ที่สนใจในบริการของ KKP Edge เช่น แนะนำ Service model, อธิบายผลิตภัณฑ์ต่าง ๆ ที่ลูกค้าสามารถลงทุนได้ รวมไปถึงโปรโมชั่นและสิทธิพิเศษต่าง ๆ
• ให้ข้อมูล และคำแนะนำการลงทุนเบื้องต้น โดยอิงจากบทวิเคราะห์จากส่วนกลางของ  KKPS Research Center
• ดำเนินการทำธุรกรรม ซื้อ-ขาย หลักทรัพย์ กองทุนรวม และ ผลิตภัณฑ์ทางการลงทุนให้แก่ลูกค้า
• ติดต่อประสานงานกับ Operational Team และหน่วยงานต่าง ๆ ที่เกี่ยวข้อง

Qualifications:

• วุฒิปริญญาตรี สาขาการเงิน, เศรษฐศาสตร์, บริหารธุรกิจ, บัญชี และสาขาที่เกี่ยวข้อง
• มีใบอนุญาตแนะนำผู้ลงทุน (IC license) หรือสามารถสอบใบอนุญาต (จะได้รับการพิจารณาเป็นพิเศษ)
• มีประสบการณ์งานในสายการลงทุน หุ้น หรือ กองทุนรวม (จะได้รับการพิจารณาเป็นพิเศษ)
• มีมนุษยสัมพันธ์ที่ดี มีใจรักในงานบริการ และมีทักษาะการสื่อสารที่ดี
• มีความมุ่งมั่น, กระตือรือร้น, ขยันอดทน, มีความละเอียดรอบคอบ, ชอบแก้ปัญหา, เรียนรู้ได้อย่างรวดเร็ว

This is an excellent career opportunity to work with an expert consulting team on challenging safety and risk projects for large global clients. You will work closely with Partners-In-Charge on various risk management projects and, at the same time, have access to ERM's international risk management experts who provide knowledge sharing of best practices across the industry and ongoing learning opportunities for the team.

Your responsibilities will include but not limited to:

• Provide technical leadership on safety and risk projects involving risk analysis, modeling, calculations, and other studies.
• Perform robust technically sound analysis based on reasoned argument and defensible data/information. Typical analysis and studies include:
• Quantitative Risk Analysis (QRA)
• Fire and explosion modeling
• Gas & smoke dispersion modeling
• Risk calculations
• Non-flammable hazard analysis
• Escape, Temporary Refuge, Evacuation and Rescue Analysis (ETRERA) for off-shore facilities
• Formal Safety Assessments
• Safety Critical Element/Systems Analysis
• Pipeline risk assessments
• Cost/benefits analysis
• Safety integrity level (SIL) studies
• Suggest improvements/changes to design to reduce risk or improve operations
• Participate (and possibly lead) in safety workshops (i.e., HAZID, HAZOP, ALARP)
• Lead preparation of proposal and identifying appropriate value proposition in order to put a competitive proposal.
• Prepare safety cases, including facility descriptions, safety management system descriptions, and formal safety assessment summaries.
• Prepare high-quality reports with clear recommendations and fully explained analysis and calculations.
• Lead multiple projects within scope/budget/schedule expectations and ensure quality standards on project deliverables.
• Support ERM Partners-in-Charge to effectively manage projects.
• For senior role; lead efforts on project and report delivery and help develop the skills of junior staff member to facilitate their career growth

Requirements:

• Bachelor's degree in chemical engineering or technical safety engineering; Master's degree and/or Professional Memberships, Functional and Process Safety Certifications is a plus.
• At least 10 years with relevant experience and projects under a variety of local, regional and national regulatory standards.
• Ability to code/knowledge of AI would be an advantage.
• Possess strong written, verbal communication and data presentation skills in English.
• Good Project Management skills.
• Strong commitment to safety, including following established Health and Safety protocols.
• Ability to multi-task, maintain flexibility, travel, and work independently with minimal supervision.

This is an excellent career opportunity to work with an expert consulting team on challenging safety and risk projects for large global clients. You will work closely with Partners-In-Charge on various risk management projects and, at the same time, have access to ERM's international risk management experts who provide knowledge sharing of best practices across the industry and ongoing learning opportunities for the team.

Your responsibilities will include but not limited to:

• Provide technical leadership on safety and risk projects involving risk analysis, modeling, calculations, and other studies.

• Perform robust technically sound analysis based on reasoned argument and defensible data/information. Typical analysis and studies include:

• Quantitative Risk Analysis (QRA)

• Fire and explosion modeling
• Gas & smoke dispersion modeling
• Risk calculations
• Non-flammable hazard analysis
• Escape, Temporary Refuge, Evacuation and Rescue Analysis (ETRERA) for off-shore facilities
• Formal Safety Assessments
• Safety Critical Element/Systems Analysis
• Pipeline risk assessments
• Cost/benefits analysis

• Safety integrity level (SIL) studies

• Suggest improvements/changes to design to reduce risk or improve operations

• Participate (and possibly lead) in safety workshops (i.e., HAZID, HAZOP, ALARP)
• Lead preparation of proposal and identifying appropriate value proposition in order to put a competitive proposal.
• Prepare safety cases, including facility descriptions, safety management system descriptions, and formal safety assessment summaries.
• Prepare high-quality reports with clear recommendations and fully explained analysis and calculations.
• Lead multiple projects within scope/budget/schedule expectations and ensure quality standards on project deliverables.
• Support ERM Partners-in-Charge to effectively manage projects.
• For senior role; lead efforts on project and report delivery and help develop the skills of junior staff member to facilitate their career growth

Requirements:

• Bachelor's degree in chemical engineering or technical safety engineering; Master's degree and/or Professional Memberships, Functional and Process Safety Certifications is a plus.
• At least 10 years with relevant experience and projects under a variety of local, regional and national regulatory standards.
• Ability to code/knowledge of AI would be an advantage.
• Possess strong written, verbal communication and data presentation skills in English.
• Good Project Management skills.
• Strong commitment to safety, including following established Health and Safety protocols.
• Ability to multi-task, maintain flexibility, travel, and work independently with minimal supervision.

Roles and Responsibilities

• Understand Insights & translate into total category start (both corporate level & category/segment level) & implications
• Own the engagement & relationship with the Retailer's product team and vendor's key account /trade marketing team
• Comprehend retail trading, commercial / category management environment, & its business issues/opportunities
• Ability to link the issues / opportunities with tools as solutions and come up with alternative solutions proposal
• Ability to deploy the established customer-centric category management processes to vendors to collaborate and comply with the processes
• Build and evaluate models for the campaign in collaboration with members of the team, internal department and our partnerships.
• Develop and analyze very complex data on market, customers, and competitors and makes recommendations regarding marketing performance to optimize campaign strategy
• Independently manages projects; organizes data and information in conjunction with a clear and rational thought process to assess and understand clients' needs, evaluate options, and compile insights and results into a presentable finalized work product.
• Contribute to the team effort by accomplishing related results and participating on projects, as needed.
• Ability to work on multiple projects simultaneously

Qualifications

• 5 - 7 Years work experience
• Bachelors or Master Degree in Business Administration, Communication Arts, Computer Science, Computer Engineering or related field.
• Able to work both independently and within a team
• Experienced in using one of these tools C Smart, Nielsen, Dunnhumby, Kantar, EYC, EGG
• Attention to detail and the ability to be a multi-task work in a deadline driven atmosphere
• Eager to learn, self-driven, takes initiatives & take on challenges with a positive attitude
• Outstanding ability to think creatively, identify and resolve problems
• Excellent analytical, organizational and time management skills
• Good understanding of the Internet trends
• Self-driven, hard-working and technology savvy
• Excellent communication and interpersonal skills.
• Ability to work under pressure

Client Service Associate

(Customer Service Team, AlphaX Plus – Luxury Insurance Brokerage)

As a Client Service Associate, you will play a vital role in delivering the AlphaX Plus Experience to our clients. Working closely with Relationship Managers and related internal teams, you will facilitate communication, coordinate service processes, and ensure seamless support for client needs. This position is ideal for recent graduates who are eager to start a career in luxury financial services with a strong service mindset.

Key Responsibilities

• Act as a central coordinator between Clients, Relationship Managers, and internal teams to ensure smooth handling of requests.
• Support daily service operations, including policy administration, claims facilitation, premium processing, and documentation.
• Track client requests and ensure timely follow-ups until resolution.
• Maintain accurate client records and service logs in line with company standards.
• Assist Relationship Managers in preparing materials, reports, and updates for clients.
• Provide a professional, courteous, and luxury-standard service experience at all times.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, or related field (new graduates welcome).
• Strong communication skills in Thai and English (written and spoken).
• Good coordination and organizational skills; able to handle multiple tasks with accuracy.
• Professional, detail-oriented, and service-minded personality.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Eagerness to learn and grow in the insurance/financial services industry.

• ช่วยตอบคำถามและอธิบายเกี่ยวกับผลิตภัณฑ์ บริการและโปรโมชั่นการตลาดของบริษัทฯ ให้แก่ลูกค้า
• รับโทรศัพท์ ตอบข้อซักถาม ให้ข้อมูลที่ถูกต้องและทันเวลาแก่ลูกค้า
• ประสานงานกับฝ่ายที่เกี่ยวข้อง เช่น Back Office และ Investment Consultant เพื่อแก้ไขปัญหาและอำนวยความสะดวกแก่ลูกค้า
• ตรวจสอบความถูกต้องของเอกสารและข้อมูลลูกค้า ตามข้อกำหนดของหน่วยงานกำกับดูแล (เช่น ก.ล.ต. และตลาดหลักทรัพย์)
• ติดตามและแก้ไขปัญหาการทำธุรกรรมของลูกค้าอย่างมีประสิทธิภาพ
• สร้างความสัมพันธ์ที่ดีกับลูกค้า พร้อมรักษามาตรฐานการบริการที่สูง

• วุฒิการศึกษาปริญญาตรีขึ้นไป สาขาบริหารธุรกิจ การเงิน การบัญชี เศรษฐศาสตร์ หรือสาขาที่เกี่ยวข้อง
• มีทักษะทางด้านการสื่อสาร ใจเย็น รักการให้บริการ
• มีประสบการณ์ด้าน Client Service, Customer Service หรือการทำงานในธุรกิจหลักทรัพย์/การเงิน จะได้รับการพิจารณาเป็นพิเศษ
• มีทักษะการสื่อสารที่ดี รักงานบริการ สามารถแก้ปัญหาเฉพาะหน้าได้
• ใช้โปรแกรมคอมพิวเตอร์พื้นฐาน (MS Office) และสามารถเรียนรู้ระบบงานได้อย่างรวดเร็ว
• สามารถทำงานภายใต้แรงกดดันและรักษาความถูกต้องของข้อมูลได้
• หากมี ใบอนุญาตผู้แนะนำการลงทุน (Single License / IC License) จะได้รับการพิจารณาเป็นพิเศษ

Wealth Management has become one of the fastest-growing areas in the global financial industry due to the increasing number of high net worth population and hence demands for the service. Kiatnakin Phatra Securities is a leading onshore wealth manager with a total clients' asset under advisory of over 700 billion baht.

CSA is an assistant working closely with our Financial Consultants ("FC") who provide holistic financial services and solutions to high-net-worth clients.

This role provides individuals with essential skills, experience, and exposure to various aspects of clients management, financial analysis, product knowledge and regulatory compliance therefore this position serves as valuable stepping stone to career advancement in various positions within the wealth management and financial industry.

Role & Responsibility:

• Preparing, processing and completing all documents for onboarding new clients and opening account for all relevant investment products as well as all the administrative work
• Respond to all client enquiries and provide resolution to most issues and requests
• Assisting FC on executing clients' orders covering both banking and investment transactions
• Building and maintaining strong relationships with FCs and clients by delivering exceptional services
• Assisting FC in servicing and analyzing financial products for clients
• Defining and creating tailored presentations/pitch documents by liaising with the respective FC and co-ordinate with pitch teams such as Investment Consultant ("IC")
• Collaborating with other departments to ensure seamless delivery of services to clients
• Mentoring, motivating and guiding junior/mid level team members both within and outside own team, including assisting them in identifying potential errors, addressing challenges, and finding solutions.
• Always ensuring the compliance with internal and external regulations and policiesTop of Form

Qualification and requirement:

• Full working rights for Thailand
• Education background in Finance, Accounting, Economics or related files
• New graduated are welcome
• Willing to work in this position for at least years
• Processing relevant licenses (IC license) is a plus or able to acquire one in due course
• Excellent communication and interpersonal skills with a good team player mindset
• Detail-oriented, well-organized, fast leaner, ambitious, energetic, proactive
• Able to effectively manage workload and deliver work under time constraint and pressure
• Good command of written and spoken English
• Knowledge of PC and Microsoft applications (Word, Excel and Power Point)

Interested applicants: Please send your detailed resume and salary history to:

The Human Resources Department

Kiatnakin Phatra Securities Public Company Limited

Contact Khun Thanwarat

(Applications will be treated with strictly confidential)

• Perform receptionist work by answering routine questions and referring other questions to the appropriate persons.
• Greet, meet, and take care of clients and visitors.
• Answer incoming local and overseas calls and direct them to appropriate personnel.
• Take messages and ensure that they are received by the appropriate personnel.
• Receive, record, and route courier packages delivered to the firm and/or individuals in the firm.
• Maintain a record of outgoing courier packages.
• Record local and overseas call and postage charges and provide personnel expense reports for payroll deduction processing.
• Schedule and maintain records for the usage of meeting rooms.
• Maintain neatness of the lobby, conference rooms, and client service area.

Background and Experience

• Bachelor's Degree in any field.
• At least 1-2 years of experience in customer service preferred.
• Fresh graduates are welcome.

Skills & Attitude

• Communication skills – have very good written and spoken skills in both Thai and English.
• Organizational skills – be able to effectively manage multiple assignments and prioritize work.
• Service mindset – demonstrate true commitment in achieving positive matter outcomes.
• Problem-solving skills – have excellent judgment and ability to react with appropriate level of urgency to situations that require quick response or turnaround.
• Technological Proficiency – be proficient in Microsoft Office Suite (MS Outlook, MS Word, MS Excel, and MS PowerPoint) and be willing to learn new computer programs.
• Other relevant qualities – detail-oriented, reliable, responsible, can-do attitude.