14 Client Service Associate jobs in Thailand

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent / Associate_
**Location:** _null_
**Requisition ID:** _HOT0BSGN_
**EOE/AA/Disabled/Veterans**

The Associate, HR Share Service, works under general direction and acts as a trusted People First (Ford's HR support team), responsible for supporting the administration and resolution of HR issues from employees (mainly Thai's hourly), including employee inquiries, benefits, onboarding/offboarding, compliance, and employee data management. This role ensures timely, consistent, and compliant handling of HR operational tasks such as managing employee data, assignment changes, and staffing compliance. Deploy automation solutions using tools such as Power Tools (Power BI, Power Apps, Power Automation), and Data tools (Qliksense, Alteryx, Pega). The role also supports the maintenance of accurate and confidential records and data related to HR matters.
+ Manage employee and leader inquiries via calls, chat and service tickets; prepare administrative documents to resolve HR issues in line with company policies and relevant laws.
+ Monitor HR Shared Service KPIs (e.g., first contact resolution, employee satisfaction score, data accuracy) and maintain records accordingly.
+ Assist in HR lifecycle processes such as onboarding, benefits administration, interview scheduling, and employee inquiry resolution, ensuring timely completion.
+ Support payroll transactions, data maintenance, and HR reporting for various HR functions.
+ Manage employee data updates and ensure compliance with policies and legislation to deliver effective HR services.
+ Help improve customer service by resolving routine issues and maintaining accurate, confidential HR records.
+ Maintain the compliance library for the HR Shared Service team and stay informed on HR best practices and trends.
+ Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions
+ Use Power tools to simplify and automate.
+ Implement data quality checks and validation rules to ensure data accuracy and minimize manual intervention.
The Associate, HR Share Service, works under general direction and acts as a trusted People First (Ford's HR support team), responsible for supporting the administration and resolution of HR issues from employees (mainly Thai's hourly), including employee inquiries, benefits, onboarding/offboarding, compliance, and employee data management. This role ensures timely, consistent, and compliant handling of HR operational tasks such as managing employee data, assignment changes, and staffing compliance. Deploy automation solutions using tools such as Power Tools (Power BI, Power Apps, Power Automation), and Data tools (Qliksense, Alteryx, Pega). The role also supports the maintenance of accurate and confidential records and data related to HR matters.
+ Manage employee and leader inquiries via calls, chat and service tickets; prepare administrative documents to resolve HR issues in line with company policies and relevant laws.
+ Monitor HR Shared Service KPIs (e.g., first contact resolution, employee satisfaction score, data accuracy) and maintain records accordingly.
+ Assist in HR lifecycle processes such as onboarding, benefits administration, interview scheduling, and employee inquiry resolution, ensuring timely completion.
+ Support payroll transactions, data maintenance, and HR reporting for various HR functions.
+ Manage employee data updates and ensure compliance with policies and legislation to deliver effective HR services.
+ Help improve customer service by resolving routine issues and maintaining accurate, confidential HR records.
+ Maintain the compliance library for the HR Shared Service team and stay informed on HR best practices and trends.
+ Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions
+ Use Power tools to simplify and automate.
+ Implement data quality checks and validation rules to ensure data accuracy and minimize manual intervention.
+ Bachelor's Degree in HR management, Business Administration, Accounting, or related fields.
+ At least 5 years of work experience in the area of Human Resources, 1+ years of customer service is preferred.
+ Basic programming or scripting skills (Python, VBA, JavaScript, etc.) are a plus.
+ 1-2 years of experience in Power Tools (Power BI, Power Apps, Power Automation), Data tool (Qliksense, Alteryx, Pega)
+ Experience in Payroll system, Accounting and Taxation.
+ Competency in Intermediate computer skill, especially MS excel, is a must.
+ Knowledge & Skill on PeopleSoft/Oracle application in much advantage.
+ Possess analytical skills, systematic thinking and be a good team player.
+ Able to communicate of both spoken and written English.
+ Able to work under pressure and routine job.
+ Service mind.
+ Demonstrated effectiveness in working with contact center technologies, including but not limited to contact center tracking systems and Human Resources Information Systems (HRIS).
+ Knowledge and understanding of various HR processes.
+ Multi-tasking in a fast-paced environment.
+ Must always ensure superior customer experience.
+ Handle customer inquiries from multiple countries and understand country-specific policies and programs.
**Requisition ID** : 45728

As the Associate Manager, Sales Account Management, you will be responsible for managing authorized distributors, sales territories, coaching, developing and train the team to achieve business performance and team effectiveness. You are responsible to conduct analysis of sales data and providing recommendations to improve and maintain business advantages in the area of responsibilities.

**Essential Duties and Responsibilities**:

- Drive sales performance in the following areas through distributors by identifying opportunities, monitoring performance, providing support and recommendation
- Deliver financial objectives by prepare annual budget with effective trade spending and product forecast accuracy
- Develop and implement sales plan with strategy with distributors
- Develop and motivate the team through coaching, training, and counselling in all the responsible areas
- Conduct business review with distributors and top key customers in the responsible region
- Provide sales information and sales data analysis to the team for sales performance monitoring
- Work with the key cross functions to make sure all priorities are implemented, and information has been provided

**Required Skills / Experience / Competencies**:

- Bachelor’s in Business Administration, Management, Economics, or related fields
- Minimum 7 to 8 years of experience in sales, with at least 2 years of people management experience within Fast Moving Consumer Goods (FMCG) industry
- Strong distributor management and customer focus

**Job Requirements**:

- Permanent - full time job

SC Johnson Asia has been recognized as the **Best Multinational Workplace by Great Place to Work®**!**

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We're looking for a customer support team member to work in our Chiang Mai office. You will be responsible for all customer service tasks, respond to customer chat via Official Line, Facebook Messenger, and E-mail and coordinating with our Chiang Mai and Bangkok branches.

Our Chiang Mai office is centrally located on Suthep Road, whilst we expect you to work from office most days, partial remote work is also possible.

We are a small company, with a total of 24 employees. You will be working directly with founders of the company, with lots of potential for career growth.

ประกันสังคม

ปริญญาตรี

1 ปีขึ้นไป
- Handle and work with colleagues to resolve complaints and glitches.
- Have very good communication skill in Thai and English.
- Great at multitasking, for example handling multiple chats at a time.

บริษัท ซักรีดออนไลน์ บริการรับ-ส่งถึงที่ ในตัวเมืองเชียงใหม่ ทำงานด้วยระบบเทคโนโลยีทันสมัย

Hybrid, Openness, Worldwide & Growth Environment.
A High Career Path with Good Benefits.
Friendly, Cozy & Delicious.
Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and passionately communicative loves to talk, and understands the value of good communication skills. You should be able to put yourself in customers shoes and advocate for them when necessary.
Help and support customers on a daily basis to ensure operations run smoothly.
Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner.
Keeping records of customer interactions, transactions, comments, and complaints.
Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead.
Monitor and develop own performances on a regular basis, including pending cases following up.
Liaise & coordinate with suppliers, to ensure that the service works well.
Maintain good relationships with current clients.
Participate in the meeting to review business, operations, and performances with the team leader.
Bachelor s degree or higher in any field.
At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product.
Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details.
Good command of both written and verbal English and knowledge of other languages would be an advantage.
Ability to deal with difficult customers and handle stress.
Able to work off office hours, weekends, and public holidays when needed.
Proficiency in Google Doc, Sheet, Slide / Microsoft Excel, Word, Power Point.
Capability to manage the complexity of understanding a new business quickly.

**Job skills required**: Excel, English, Social media

The Monitoring and 1st Level Support team member ensures 24/7 monitoring of our production services and is the first respondent to our customers support incident.

**Responsibilities**:

- Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
- Monitoring production services.
- Creating support tickets for monitoring issues.
- Ensuring creation of support tickets from customer communication.
- Prioritizing support tickets.
- Allocation and assignment of support tickets.
- Maintaining and updating existing tickets.
- Maintaining contact with and keeping customers updated.
- Creating Preventive Maintenance reports.

**Minimum Requirements**
- Superior English language and communication skills.
- Be willing to work shifts
- Be analytical, logical and a fast learner

We offer the competitive package if you are interested, join us!

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Maintaining a high level of professionalism with customers and working towards positive rapport with all customers.
- Taking action to solve problems from customers through coordination with relevant departments for prioritized cases.
- Following up and notifying results of problem solving of cases to customers in a timely manner and reporting to Reporting Line Manager.
- Working with related departments at a high level to stay up to date on product and service knowledge and changes in policies.
- Monitoring Backlog, workforce and all of FTE for team members.

**Requirements**:

- Bachelor’s Degree in a related field
- Native fluency in Thai and good command of written and spoken English
- Excellent communication skills to eliminate customer complaints and interpersonal skills
- Service-minded and positive attitude
- Strong focus on customer, quality, and meeting customer needs
- Ability to resolve complex cases
- Experience working with, and presenting to, senior executives
- Must have a genuine interest in and concern for customer complaints and work with
- Commitment and dedication towards finding solutions

**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Loại nhân viên:**
Tạm thời
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.

**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。**
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**社員タイプ:**
一時的
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。