30 Client Services jobs in Thailand
Client Services (Assistant Manager)
Bangkok, Bangkok
Principal Financial Group
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Respond to client’s queries and execute transactions with reference to mutual fund from all channels.
- Perform New Account Opening process including required AML FATCA process and ongoing monitoring for direct clients.
- Promptly handle client’s feedback and complaints according to company's guideline.
- Co-ordinate, work with other related parties to resolve client problem in a timely and professional manner.
- Responsible for all documentary and administrative tasks.
- Support all sales teams on all documentary and administrative tasks.
Qualifications:
- Bachelor's and Master's Degree in Business Administration preferred.
- IC license is required.
- 1-5 years working experience in Financial Institution.
- Knowledge about mutual fund business
- Excellent communication and interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
- Keen on operation and high attention to details.
- Decent English.
- Respond to client’s queries and execute transactions with reference to mutual fund from all channels.
- Perform New Account Opening process including required AML FATCA process and ongoing monitoring for direct clients.
- Promptly handle client’s feedback and complaints according to company's guideline.
- Co-ordinate, work with other related parties to resolve client problem in a timely and professional manner.
- Responsible for all documentary and administrative tasks.
- Support all sales teams on all documentary and administrative tasks.
Qualifications:
- Bachelor's and Master's Degree in Business Administration preferred.
- IC license is required.
- 1-5 years working experience in Financial Institution.
- Knowledge about mutual fund business
- Excellent communication and interpersonal skills with the ability to communicate effectively and able to work well with people of all levels.
- Keen on operation and high attention to details.
- Decent English.
This advertiser has chosen not to accept applicants from your region.
0
Senior HR Client Services Manager
PRTR
Posted today
Job Viewed
Job Description
More than just a recruitment company. At PRTR, we have been a part of our customers’ success for 27 years as their total HR solutions partner. With 450 dedicated professionals and over 11,000 outsourced staff, we are here to be Your Partner In People because PRTR believes in the power of people.
**RESPONSIBILITIES**:
**P**ayroll process management **(Payroll calculating, Attendance report,** bonus, incentives, etc.)**
- Managing and assisting with day-to-day operations of the HR functions and duties.
- Managing and assisting in managing the payroll for outsourced employees.
- Providing payroll information by answering questions and requests as to customer require
- Processing documentation and preparing reports relating to personnel activities to clients (Staffing, Orientation, performance evaluations).
- Acting as the contact point for outsourced employees regarding welfare and other HR issues and handling employee relations at client sites.
- Compiling and updating employee records (hard and soft copies).
- Handling new hire orientation, preparation of materials, and onboarding program.
**Project management (Outsourcing staff, Payroll service)**
- Managing project management and control issues related to outsourced employees.
- Dealing with all manner of employee HR rules and regulations issues and requests.
- Visiting clients to maintain good employee relationships and to promote good relationships with clients.
- Supporting and advising clients on labor laws.
- Working closely with customers as a consultant and specialist on people issues.
- Contributing to team effort by accomplishing related results as needed.
- Executing HR projects as assigned by HR Client Services Manager.
**QUALIFICATIONS**:
- Bachelor’s Degree in Human Resources Management, Psychology, or any related field.
- At least 7 years experience in HR with 3 years in payroll management.
- Good knowledge of Thai Labor Law.
- Proficient in MS Office (especially Excel)
- Ability to manage and lead team members to excellent performance.
- Must be a team player and highly organized.
- Good command of spoken and written English
- Strong problem-solving, interpersonal relations, follow-up, time management, and managerial skills.
**RESPONSIBILITIES**:
**P**ayroll process management **(Payroll calculating, Attendance report,** bonus, incentives, etc.)**
- Managing and assisting with day-to-day operations of the HR functions and duties.
- Managing and assisting in managing the payroll for outsourced employees.
- Providing payroll information by answering questions and requests as to customer require
- Processing documentation and preparing reports relating to personnel activities to clients (Staffing, Orientation, performance evaluations).
- Acting as the contact point for outsourced employees regarding welfare and other HR issues and handling employee relations at client sites.
- Compiling and updating employee records (hard and soft copies).
- Handling new hire orientation, preparation of materials, and onboarding program.
**Project management (Outsourcing staff, Payroll service)**
- Managing project management and control issues related to outsourced employees.
- Dealing with all manner of employee HR rules and regulations issues and requests.
- Visiting clients to maintain good employee relationships and to promote good relationships with clients.
- Supporting and advising clients on labor laws.
- Working closely with customers as a consultant and specialist on people issues.
- Contributing to team effort by accomplishing related results as needed.
- Executing HR projects as assigned by HR Client Services Manager.
**QUALIFICATIONS**:
- Bachelor’s Degree in Human Resources Management, Psychology, or any related field.
- At least 7 years experience in HR with 3 years in payroll management.
- Good knowledge of Thai Labor Law.
- Proficient in MS Office (especially Excel)
- Ability to manage and lead team members to excellent performance.
- Must be a team player and highly organized.
- Good command of spoken and written English
- Strong problem-solving, interpersonal relations, follow-up, time management, and managerial skills.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support
บริษัท วอชดรอป จำกัด
Posted today
Job Viewed
Job Description
We're looking for a customer support team member to work in our Chiang Mai office. You will be responsible for all customer service tasks, respond to customer chat via Official Line, Facebook Messenger, and E-mail and coordinating with our Chiang Mai and Bangkok branches.
Our Chiang Mai office is centrally located on Suthep Road, whilst we expect you to work from office most days, partial remote work is also possible.
We are a small company, with a total of 24 employees. You will be working directly with founders of the company, with lots of potential for career growth.
ประกันสังคม
ปริญญาตรี
1 ปีขึ้นไป
- Handle and work with colleagues to resolve complaints and glitches.
- Have very good communication skill in Thai and English.
- Great at multitasking, for example handling multiple chats at a time.
บริษัท ซักรีดออนไลน์ บริการรับ-ส่งถึงที่ ในตัวเมืองเชียงใหม่ ทำงานด้วยระบบเทคโนโลยีทันสมัย
Our Chiang Mai office is centrally located on Suthep Road, whilst we expect you to work from office most days, partial remote work is also possible.
We are a small company, with a total of 24 employees. You will be working directly with founders of the company, with lots of potential for career growth.
ประกันสังคม
ปริญญาตรี
1 ปีขึ้นไป
- Handle and work with colleagues to resolve complaints and glitches.
- Have very good communication skill in Thai and English.
- Great at multitasking, for example handling multiple chats at a time.
บริษัท ซักรีดออนไลน์ บริการรับ-ส่งถึงที่ ในตัวเมืองเชียงใหม่ ทำงานด้วยระบบเทคโนโลยีทันสมัย
This advertiser has chosen not to accept applicants from your region.
2
Customer Support/customer Success (English)
Bangkok, Bangkok
1Moby Co., Ltd.
Posted today
Job Viewed
Job Description
Hybrid, Openness, Worldwide & Growth Environment.
A High Career Path with Good Benefits.
Friendly, Cozy & Delicious.
Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and passionately communicative loves to talk, and understands the value of good communication skills. You should be able to put yourself in customers shoes and advocate for them when necessary.
Help and support customers on a daily basis to ensure operations run smoothly.
Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner.
Keeping records of customer interactions, transactions, comments, and complaints.
Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead.
Monitor and develop own performances on a regular basis, including pending cases following up.
Liaise & coordinate with suppliers, to ensure that the service works well.
Maintain good relationships with current clients.
Participate in the meeting to review business, operations, and performances with the team leader.
Bachelor s degree or higher in any field.
At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product.
Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details.
Good command of both written and verbal English and knowledge of other languages would be an advantage.
Ability to deal with difficult customers and handle stress.
Able to work off office hours, weekends, and public holidays when needed.
Proficiency in Google Doc, Sheet, Slide / Microsoft Excel, Word, Power Point.
Capability to manage the complexity of understanding a new business quickly.
**Job skills required**: Excel, English, Social media
A High Career Path with Good Benefits.
Friendly, Cozy & Delicious.
Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and passionately communicative loves to talk, and understands the value of good communication skills. You should be able to put yourself in customers shoes and advocate for them when necessary.
Help and support customers on a daily basis to ensure operations run smoothly.
Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner.
Keeping records of customer interactions, transactions, comments, and complaints.
Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead.
Monitor and develop own performances on a regular basis, including pending cases following up.
Liaise & coordinate with suppliers, to ensure that the service works well.
Maintain good relationships with current clients.
Participate in the meeting to review business, operations, and performances with the team leader.
Bachelor s degree or higher in any field.
At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product.
Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details.
Good command of both written and verbal English and knowledge of other languages would be an advantage.
Ability to deal with difficult customers and handle stress.
Able to work off office hours, weekends, and public holidays when needed.
Proficiency in Google Doc, Sheet, Slide / Microsoft Excel, Word, Power Point.
Capability to manage the complexity of understanding a new business quickly.
**Job skills required**: Excel, English, Social media
This advertiser has chosen not to accept applicants from your region.
3
Monitoring and Customer Support
Bangkok, Bangkok
Mobile-Technologies
Posted today
Job Viewed
Job Description
The Monitoring and 1st Level Support team member ensures 24/7 monitoring of our production services and is the first respondent to our customers support incident.
**Responsibilities**:
- Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
- Monitoring production services.
- Creating support tickets for monitoring issues.
- Ensuring creation of support tickets from customer communication.
- Prioritizing support tickets.
- Allocation and assignment of support tickets.
- Maintaining and updating existing tickets.
- Maintaining contact with and keeping customers updated.
- Creating Preventive Maintenance reports.
**Minimum Requirements**
- Superior English language and communication skills.
- Be willing to work shifts
- Be analytical, logical and a fast learner
We offer the competitive package if you are interested, join us!
**Responsibilities**:
- Part of a team, working in shifts to ensure uninterrupted, 24/7 service is provided.
- Monitoring production services.
- Creating support tickets for monitoring issues.
- Ensuring creation of support tickets from customer communication.
- Prioritizing support tickets.
- Allocation and assignment of support tickets.
- Maintaining and updating existing tickets.
- Maintaining contact with and keeping customers updated.
- Creating Preventive Maintenance reports.
**Minimum Requirements**
- Superior English language and communication skills.
- Be willing to work shifts
- Be analytical, logical and a fast learner
We offer the competitive package if you are interested, join us!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support L2 (Spx)
Bangkok, Bangkok
Shopee
Posted today
Job Viewed
Job Description
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Maintaining a high level of professionalism with customers and working towards positive rapport with all customers.
- Taking action to solve problems from customers through coordination with relevant departments for prioritized cases.
- Following up and notifying results of problem solving of cases to customers in a timely manner and reporting to Reporting Line Manager.
- Working with related departments at a high level to stay up to date on product and service knowledge and changes in policies.
- Monitoring Backlog, workforce and all of FTE for team members.
**Requirements**:
- Bachelor’s Degree in a related field
- Native fluency in Thai and good command of written and spoken English
- Excellent communication skills to eliminate customer complaints and interpersonal skills
- Service-minded and positive attitude
- Strong focus on customer, quality, and meeting customer needs
- Ability to resolve complex cases
- Experience working with, and presenting to, senior executives
- Must have a genuine interest in and concern for customer complaints and work with
- Commitment and dedication towards finding solutions
- Maintaining a high level of professionalism with customers and working towards positive rapport with all customers.
- Taking action to solve problems from customers through coordination with relevant departments for prioritized cases.
- Following up and notifying results of problem solving of cases to customers in a timely manner and reporting to Reporting Line Manager.
- Working with related departments at a high level to stay up to date on product and service knowledge and changes in policies.
- Monitoring Backlog, workforce and all of FTE for team members.
**Requirements**:
- Bachelor’s Degree in a related field
- Native fluency in Thai and good command of written and spoken English
- Excellent communication skills to eliminate customer complaints and interpersonal skills
- Service-minded and positive attitude
- Strong focus on customer, quality, and meeting customer needs
- Ability to resolve complex cases
- Experience working with, and presenting to, senior executives
- Must have a genuine interest in and concern for customer complaints and work with
- Commitment and dedication towards finding solutions
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Representative (Contract 6 months)
UPS
Posted 4 days ago
Job Viewed
Job Description
**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Loại nhân viên:**
Tạm thời
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Loại nhân viên:**
Tạm thời
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Representative (Contract 6 months)
UPS
Posted 4 days ago
Job Viewed
Job Description
**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。**
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**社員タイプ:**
一時的
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**社員タイプ:**
一時的
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Representative (Contract 6 months)
UPS
Posted 22 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides excellent customer service. He/She investigates and exexutes possible solutions to customer needs. This position performs other duties as requested.
**Employee Type:**
Temporary
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Manager - Cfg Total Homecare
Bangkok, Bangkok
Unilever
Posted today
Job Viewed
Job Description
Coordinate with Modern Trade customer on activity and promotion planning
- Sales budgeting and activity planning to achieve sales target
- Explore and analyze market opportunity, Sales historical data review
- Sales data analysis for promotion and sales performance evaluation
- Coordinate with PC team in in store activation and Promotion support
- Customer site visit for business opportunity exploration
- Sales budgeting and activity planning to achieve sales target
- Explore and analyze market opportunity, Sales historical data review
- Sales data analysis for promotion and sales performance evaluation
- Coordinate with PC team in in store activation and Promotion support
- Customer site visit for business opportunity exploration
This advertiser has chosen not to accept applicants from your region.
9