980 Client Solutions jobs in Thailand

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Company Summary:

TDCX's vision is to be the preferred partner to high growth organizations and high performing individuals. Focusing on high end, high touch, and complex contact center applications and bringing solid sales and customer service expertise servicing some of the world's most valuable brands in the travel, luxury, finance, IT, and telecommunication sectors.

TDCX specializes in generating high sales growth, improving call center performance and profit generating customer service. They offer outsourced solutions as much as in-sourced, co-sourced or consulting to help drive improvements.

TDCX's key objective is to meet or exceed set targets and grow.

What is your mission?

• Conduct needs analysis to identify pain points and determine possible solution.
• Collect and verify details of decision makers including full name, position title, email and contact number.
• Reach out to decision makers and offer TDCX  services and address customer enquiry.
• Coordinate with the regional BDs or Client Solutions Managers in developing a solution based on the gathered requirement/s from a prospective client.
• Manage various communication channels including IB/OB voice, video, email, chat and file sharing.
• Record and maintain data in
• Meet or exceed targets and KPIs.
• Share best practices, feedback and suggestions for continuous improvement.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor's Degree in Business, Communications or any related field.
• At least 2 years of experience in cold calling and B2B sales management.
• Proven hands-on experience on data mining, lead qualification and contact verification.
• Hands-on experience with is a plus.
• Proficient with Microsoft Office.
• Excellent verbal and written English communicator.
• Consultative seller.
• Reliable and can work in a minimally managed high profile position.
• Result oriented and possesses a "can do" attitude.
• Proactive problem solver with keen attention to detail.
• Possess a great sense of urgency and follow through.
• Able to handle multiple initiatives under pressure.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Responsibilities
About the Team

Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

Building & Managing High Performing Teams

• Tracking team progress and leaning in when coming up with solutions to support attainment

• Educating teams on brand building, media solutions, market sector and/or verticals to level up their consultative selling skills and troubleshooting

• Driving more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation

• Being willing to dive in and support with campaign management and optimization where required

• Leading by example in setting the expectations for the team, while building an open and supportive culture

• Building coaching and progression plans with team members where required

Client Success

• Oversee the performance of the hybrid pod business - driving day-to-day maintenance of the book of business

• Spot opportunities within the vertical for advertisers within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns

• Formulate strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately growing the existing business partnership

• Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year and collaborate with cross-functional teams to pitch and close opportunities

• Identifying business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside with Industry & Client Solutions Lead

• Drive and create best practices in the form of playbooks, case studies, workshop content, frameworks etc.

• Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

Stakeholder Management

• Engaging and building relationships with senior advertisers

• Establishing collaborative partnerships internally with cross-functional teams

• In collaboration with the sales team, conduct regular business reviews and take a consultative, long-term approach to build productive relationships with advertisers

• Maintaining a birds eye view on priorities and necessities during advertiser business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions

• Fostering and driving detailed and transparent business updates to leadership in a timely cadence

Qualifications
Minimum Qualifications:

• Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology; with 3+ years of people management experience

• High degree of autonomy and self-direction. Proven track record of building a profitable book of business

• Experience managing performance advertisers with a deep understanding of their challenges is a plus

• Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies.

• Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance

• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge

• Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns

Preferred Qualifications:

• Solid understanding of media landscape, brand building and marketing as a whole for global & local brands. Deep knowledge in Automotive, Finance & Fintech, & App industry preferred, with strong industry connections a plus

• Creative/Brand Strategy experience is a plus

• Proactive, positive and exemplifies a growth mindset

• Highly organized, confident and self-motivated individual that is equally comfortable supporting team members and communicating with senior stakeholders

• Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations

• Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences

• Flexible team player who navigates a fast-paced and often ambiguous environment well

• Able to travel where required

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Identifying prospects' needs through a discovery session and scoping assessments

Presenting product information to customers once the needs have been identified

Reach out to all leads and schedule scoping calls. Following up with potential customers who expressed interest but did not purchase any service.

Collect and verify details of decision makers including full name, position title, email and contact number.

Source organic leads who are defined as businesses who can potentially be new clients of TDCX.

Proactively offers innovative approaches to further improve documents from the Client Solutions team

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Bachelor's Degree in Business, Communications or any related field

Preferable with 2 years of working experience in the related field is required for this position.

Proven hands-on experience on data mining, lead qualification and contact verification

Proven hands-on experience in CRM tools and Microsoft office

Reliable and can work in a minimally managed high profile position

Proactive problem solver with keen attention to detail

Able to handle multiple initiatives under pressure

Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Responsibilities
The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science. At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.

We are looking for a curious, analytical, and detail-oriented Business Analyst Intern to join our team for up to 6 months. In this role, you will support our strategy and insights function by helping analyze business insight, build dashboards, and streamline data processes. You'll play a key role in turning data into actionable insights that drive decisions across key cross functional team.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Successful candidates must be able to commit to the following Internship:

We will prioritize candidates who can commit to a minimum of 6 months, with full-time preferred. If part-time, minimum 4 days per week.

Responsibilities

• Analyze business, media, and e-commerce performance data to extract insights across all products, providing support for strategic decision-making;
• Utilize fundamental tools such as Excel and Google Sheets, as well as business intelligence platforms like Looker Studio, Power BI, and Tableau, to create and maintain data dashboards and reports;
• Collaborate with cross-functional teams, including media and e-commerce departments, to identify data requirements and regularly deliver performance analysis results;
• Identify repetitive and manual data tasks, drive process automation, and optimize data processing workflows;
• Conduct data quality checks to ensure consistency and accuracy in reporting;
• Build and maintain scalable, user-friendly data tools and templates (such as trackers, evaluation benchmarks, etc.) to empower the team to respond efficiently to client needs.

Qualifications
Minimum Qualification

• Open to students who are currently pursuing their bachelor's degree in Business, Data Science, Economics, Statistics, Engineering, or a related field.

Preferred Qualifications

• Strong analytical skills and proficiency in Excel/Google Sheets; familiarity with SQL, Python, or other scripting languages is a plus;
• Experience or strong interest in data visualization tools (Looker Studio, Tableau, Power BI, etc.);
• Eager to learn and comfortable working with large data sets and multiple stakeholders;
• Self-starter with a proactive attitude and the ability to manage multiple tasks simultaneously;
• Interest in media, eCommerce, or digital platforms is a bonus.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here:

If you have any questions, please reach out to us at apac-

Job Information

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

About the Team Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities: Building & Managing High Performing Teams

• Tracking team progress and leaning in when coming up with solutions to support attainment
• Educating teams on brand building, media solutions, market sector and/or verticals to level up their consultative selling skills and troubleshooting
• Driving more self-sufficiency within the CST team by optimising operational efficiencies, supporting task prioritisation and adoption of automation
• Being willing to dive in and support with campaign management and optimization where required
• Leading by example in setting the expectations for the team, while building an open and supportive culture
• Building coaching and progression plans with team members where required

Client Success

• Oversee the performance of the hybrid pod business
• driving day-to-day maintenance of the book of business
• Spot opportunities within the vertical for advertisers within the book of business that line up with their business and marketing goals, as well as minimizing churn and other slowdowns
• Formulate strategic plans to onboard and educate advertisers through scaled initiatives and programs and ultimately growing the existing business partnership
• Aligning with Brand Partnerships teams on account plans and building actionable next steps for execution across the year and collaborate with cross-functional teams to pitch and close opportunities
• Identifying business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data alongside with Industry & Client Solutions Lead
• Drive and create best practices in the form of playbooks, case studies, workshop content, frameworks etc.
• Proactively lead product update discussions, educate brands and agencies on TikTok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

Stakeholder Management

• Engaging and building relationships with senior advertisers
• Establishing collaborative partnerships internally with cross-functional teams
• In collaboration with the sales team, conduct regular business reviews and take a consultative, long-term approach to build productive relationships with advertisers
• Maintaining a birds eye view on priorities and necessities during advertiser business reviews and audits, working with the Client Solutions Managers on coming up with appropriate narratives and solutions
• Fostering and driving detailed and transparent business updates to leadership in a timely cadence

Qualifications

Minimum Qualifications:

• Over 5+ years of experience in account management/client services roles in digital marketing, product, consulting, communications, or internet technology; with 3+ years of people management experience
• High degree of autonomy and self-direction.

Proven track record of building a profitable book of business

• Experience managing performance advertisers with a deep understanding of their challenges is a plus
• Strategic thinker with experience identifying and leading initiatives to drive business performance and operational efficiencies.
• Ability to gather, analyze and present data to identify insights around the state of the business and build actionable next steps to improve performance
• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, MMPs, pixel implementation, Brand Lift Studies, and basic troubleshooting knowledge
• Hands-on experience with planning, optimising and reporting on full funnel (brand to performance) campaigns

Preferred Qualifications:

• Solid understanding of media landscape, brand building and marketing as a whole for global & local brands.

Deep knowledge in Automotive, Finance & Fintech, & App industry preferred, with strong industry connections a plus

• Creative/Brand Strategy experience is a plus
• Proactive, positive and exemplifies a growth mindset
• Highly organized, confident and self-motivated individual that is equally comfortable supporting team members and communicating with senior stakeholders
• Strong analytical mindset with hands-on experience in dashboards, data infrastructure, data visualization, and turning data into actionable insights and recommendations
• Excellent communicator and presenter, with strong interpersonal skills and the ability to simplify complex data for diverse audiences
• Flexible team player who navigates a fast-paced and often ambiguous environment well
• Able to travel where required

Responsibilities
About Us

Industry Operations Team at TikTok helps formulate industry strategy and identify growth opportunities. In order to deliver industry-specific solutions and methodologies across the APAC region. Nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities:

Being a Consultant to clients and internal stakeholders

• We are in the business of solutions - these cover everything from product adoption, strategy and/or optimizations to help Top 10 clients link their marketing objectives to their business goals

• Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take

• Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions

• Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable

• Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward

• Establish the value of TikTok as a part of a brand's media mix and communication strategy

Account Management, Campaign Management & Reporting

• Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success

• Sense check/challenge media plans and provide suggestions to set clients up for success

• Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business

• Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment

• Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits

• Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers

Stakeholder Management & Revenue Impact

• Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts

• Understanding the scope of various cross functional teams and whom to approach for what purpose

• Pushing through product adoption, programs and packages built around specific company or market level priorities

• Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies

• Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team

• Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications
Minimum Qualifications:

• Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge

• Good understanding of digital media and marketing landscape

• Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred

• Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets

• Solid understanding of media metrics, their implications and corresponding studies

• Proficient in Thinkcell/Excel, dashboarding or similar skillsets, detail oriented, analytical and a creative problem solver

• Excellent English communication and presentation skills

Preferred Qualifications:

• Experience with CPAS/Shopping Ads/E-commerce marketing

• Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT)

• Experience with Mobile Measurement Partners and Pixel set up and troubleshooting

• Experience building strategic programs aimed at driving education and product adoption

• Experience diagnosing and solving technical problems with product and engineering teams

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Main Purpose of the Role:

• Act as the primary liaison for all customer inquiries, ensuring timely and effective communication.
• Build and maintain strong customer relationships while providing support to resolve any challenges they face.
• Ensure all customer needs and inquiries are addressed promptly and satisfactorily.
• Track customer feedback and recommend enhancements to products, services, or internal processes.
• Analyze and summarize issues within the scope of responsibility, continuously seeking ways to improve work efficiency in alignment with company policies and plans.
• Monitor system and application issues related to the order flow process, coordinating with IT to resolve problems, including those reported via the CR ticketing system.
• Lead communication and planning for New Product Introduction (NPI) order flows with relevant teams.
• Prepare and present daily, weekly, and monthly analytical reports to the line manager.
• Develop procedures that balance customer satisfaction with KPI monitoring, while aligning with business objectives and strategies.
• Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as ISO, OHSAS and so on.
• Handle all other tasks assigned by line manager.

Qualifications

• Bachelor's degree in any field.
• 3–5 years of experience in customer service or a related field.
• Strong proficiency in English, with excellent verbal and written communication skills.
• Strong ownership, along with excellent communication and interpersonal skills to effectively collaborate across teams.
• Customer-focused mindset with a strong commitment to service excellence.
• High attention to detail and accuracy in all aspects of work.
• Proactive and self-motivated, capable of working independently with minimal supervision.
• Experienced with SAP and Microsoft Office Suite.
• Good command of writing and speaking English

• All positions require a criminal background check.

Retail Marketing & Sales

Date: 12 Sept 2025

Location:
Trang, Thailand

Company: Kiatnakin Phatra Bank Public Company Limited

ให้บริการลูกค้าตามมาตรฐานที่กำหนด มุ่งเน้นสร้างความพึงพอใจสูงสุดให้แก่ลูกค้า ปฏิบัติงานในหน้าที่ความรับผิดชอบให้ครบถ้วนถูกต้อง เป็นไปตามระเบียบปฏิบัติของธนาคาร แนะนำลูกค้าหรือสามารถแนะนำผลิตภัณฑ์ธนาคาร เข้าใจในการดำเนินธุรกิจของธนาคาร ตลอดจนเข้าใจรูปแบบธุรกิจ ผลิตภัณฑ์ บริการ และปฏิบัติหน้าที่สอดคล้องตามหลักองค์กร

• ให้บริการลูกค้าตามมาตรฐานที่ธนาคารกำหนด เพื่อสร้างความพึงพอใจสูงสุดให้แก่ลูกค้าธนาคาร
• ศึกษาทำความเข้าใจและปฏิบัติตามระเบียบข้อบังคับที่เป็นปัจจุบัน ตามที่ธนาคารและเกณฑ์ทางการกำหนด
• ดูแลและจัดการการทำธุรกรรมทางการเงินของลูกค้า เช่น การเปิดบัญชี, การฝาก-ถอนเงิน, การรับชำระเงิน เป็นต้นให้บริการด้านเช่าซื้อต่าง ๆ แก่ลูกค้า โดยรับและตรวจสอบเอกสารที่เกี่ยวข้องกับ งานโอนทะเบียนรถยนต์ และงานนิติกรรมทะเบียนรถยนต์ต่างๆ
• สนับสนุนการทำงาน และให้บริการต่างๆ ที่เกี่ยวข้องกับการขายผลิตภัณฑ์ธนาคาร
• ตรวจสอบและบันทึกข้อมูลการทำธุรกรรมในระบบของธนาคารให้ถูกต้องครบถ้วน
• ตรวจสอบและกระทบยอดรายการประจำวันของตนเองให้ครบถ้วนถูกต้อง
• มีหน้าที่แนะนำลูกค้ากลุ่มเป้าหมายให้กับทีมขายของสาขา แนะนำผลิตภัณฑ์ธนาคารที่เหมาะสมตามความต้องการของลูกค้า และสอดคล้องกับเป้าหมายที่ธนาคารกำหนด
• มีหน้าที่บริการรับลูกค้าลงนามในสัญญาสินเชื่อ สัญญาปรับปรุงโครงสร้างหนี้ เป็นต้น และประสานงานส่งให้กับหน่วยงานภายในธนาคารดำเนินการ
• ปฏิบัติหน้าที่อื่น ๆ ตามที่ได้รับมอบหมาย

• สำเร็จการศึกษาระดับปริญญาตรีในสาขาเศรษฐศาสตร์ บัญชี บริหารธุรกิจ รัฐศาสตร์ การเงิน การธนาคารหรือสาขาที่เกี่ยวข้อง
• ประสบการณ์การทำงานไม่น้อยกว่า 1 ปี
• มีความรู้เกี่ยวกับบริการของธุรกิจสถาบันการเงิน
• มีความละเอียดรอบคอบ การแก้ไขปัญหาเฉพาะหน้า และการประสานงาน
• มีทัศนคติที่ดี มีใจรักงานบริการ
• มีความสามารถในการใช้ Program Computer พื้นฐาน

• ประกันชีวิต, ประกันวินาศภัย

Key Responsibilities

• Manage daily dining reservations across all hotel restaurants, ensuring accuracy, efficiency, and guest satisfaction.

• Supervise, train, and schedule the dining reservations team to deliver prompt and professional service.

• Maintain reservation systems and ensure data integrity.

• Monitor table allocations, guest flow, and special requests to optimize occupancy and revenue.

• Collaborate with Restaurant Managers and F&B leadership on promotions, events, and VIP bookings.

• Handle guest inquiries, complaints, and special requirements with professionalism and service excellence.

• Analyze reservation trends and prepare reports on booking patterns, no-shows, and cancellations.

• Develop and implement strategies to maximize booking efficiency and minimize lost revenue.

• Ensure compliance with hotel policies, brand standards, and guest service protocols.

• Foster relationships with repeat guests, VIPs, and concierge teams to build loyalty and personalized service.

Qualifications & Skills

• Bachelor's degree in Hospitality Management or related field preferred.

• Minimum 8-10 years of experience in restaurant or hotel reservations.

• Strong leadership and team management skills.

• Excellent communication skills, both verbal and written, in English (additional languages are an advantage).

• Proficiency in reservation systems.

• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

• Customer-focused mindset with problem-solving abilities.

• Knowledge of hotel operations and luxury service standards preferred.