150 Client Success jobs in Thailand

What You'll Do:

• Responsible for managing our important clients and be the point of contact for client communication including day to day requests and features update.
• Create a good environment and help Client Success Manager to maintain long-lasting relationship with customers.
• Increase customers' satisfaction level.
• Execute onboarding & training for new and existing clients.
• Liaise with cross-functional internal teams and ensure that Project timeline is promptly managed.
• Support Client Success team as assigned.

Qualification :

• Bachelor Degree in Business Administration, Sales & Marketing, Mass Communications, Computer Sciences, Information Technology or relevant field
• Minimum 2 year work experience as an Account Executive, Business Development, Junior Project Management, IT Solution Sales/Pre-sales or relevant role
• Experience with social monitoring platforms, digital marketing, or creative agency (marketing/advertising) desired.
• Knowledge of terminology, trends and concepts of Data and AI products are desired.
• Proficient in MS Office (Word, PowerPoint, and Excel).
• Demonstrable ability to communicate with multiple stakeholders and able to give presentation is desired.
• Good command of English for both written & spoken
• Good communication , Service mind

Welfare :

• Working day Monday-Friday Hybrid working
• Annual Leave 15 days
• Business Leave 3 days
• Social Security Fund
• Life Insurance & Accident Insurance
• Health Insurance 
• Annual Health Check up
• Birthday Gift
• Snack Bar

**Basic Information

Position: Client Success Specialist

Location: BTS Phrom Phong

Working Hour: Mon - Fri (Hybrid)**

Key Responsibility:

Investigate transaction logs, error codes, and dashboard data.

• Perform root cause checks for failed payments or delayed settlements.
• Provide solutions or escalate unresolved issues to L3.
• Document solutions into key business for future use.
• Coordinate with banks/partners by preparing and validating onboarding documents (e.g., technical forms, integration checklists, compliance confirmations).
• Ensure smooth handover of merchant data and onboarding details between Reservepay and external partners.

Qualifications:

• Bachelor's degree in IT, Computer Science, or related.
• At least 3 - 5 years of experience in Technical/ Client Support.
• Knowledge of payment flows and system monitoring tools (API and SQL would be good point).
• Good Communication, Problem-solving and analytical skills.
• Good command in English both speaking and writing skills.

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client's needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on

Job Title: Client Success Specialist

Line Manager: Client Success/ Conversion Manager

Working Arrangement: Work remotely as for now, and hybrid after the new office is set-up in Bangkok

About the role:

As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI's whilst adhering to the principles of Treating Customers Fairly.

Key Responsibilities:

• Introduce the company's products to clients through online and offline channels.
• Provide excellent service and communication skills with all leads and customers.
• Meet and exceed sales revenue targets.
• Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
• Understand financial markets to excite potential clients about financial market movements.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Handle the complete sales process from lead conversion to account management.
• Call prospective clients to promote our products and services to reach monthly account opening and turnover targets.
• Educate leads and clients how to use our trading platforms.
• Reactivation calls for clients that have not traded within a long period.
• Nurture relationships with business partners such as educators or signal providers.
• Work with marketing teams to create engaging content to aid acquisition and retention metrics.
• Consistently adhere to company compliance policies and procedures.
• Any other duties reasonably required for the role.

Experience and Qualifications:

• Possess at least a Diploma in a relevant field.
• Has a minimum of 1-2 years of relevant experience within the same industry, CFD, or Forex sales
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Fluency in both Thai and English is required; additional language skills are an advantage.
• Excellent communication skills and professional telephone manner.
• Energetic, highly motivated, and well-organized with strong time management skills.
• Good understanding of working within a regulated environment.
• Target-driven and able to perform well under pressure.
• Genuine interest in, and understanding of, financial markets and trading.
• Flexible and adaptable, especially during peak periods.

Job Types: Full-time, Commission, Permanent

Pay: ฿35, ฿49,000.00 per month

Work Location: In person

Description
Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more. We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience. 

As a Customer Success Manager (CSM), you will work closely with senior stakeholders to deliver a world-class service to assigned, select clients. This is a post-sales, service-oriented role.

Client Success Management focuses on understanding the client's evolving needs and marrying them up with the evolving offer that Thought Machine can deliver - to deliver tangible inputs to its clients and maximise the benefits clients can receive from their relationship with Thought Machine.

You need to exercise a balance of stakeholder management and technical acumen to help our customers deliver operational excellence. You will draw from past experience with financial services companies, cloud infrastructure, program management ITSM and customer advocacy. Your main objective is to make sure the client is happy with their use of our products and the services we provide around them.

As a CSM, you will regularly engage with diverse stakeholder groups, including executives of large enterprises, fintech founders and a cross-functional and geographically dispersed team. A successful CSM utilises their relationship management skills and technical credibility to communicate effectively at all levels within the organisation and become a trusted advisor to the client.

Duties

• CSMs serve as liaisons between the client and the Thought Machine ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and other teams
• Partner with our clients to understand their pre-sales plans and turn the customer's desired outcomes into actionable objectives. You will develop strategic relationships with stakeholders to understand a customer's business and develop strategic roadmaps.
• Understand client infrastructure at a high level to help speed up incident and support resolution
• Know the Thought Machine product platforms, our best practices, and use cases to guide the customer
• Act as the Thought Machine liaison for product questions, issues, or escalations. Work with Thought Machine Support teams (on-call engineers, cloud analysts), Product Management (i.e., roadmaps), and other teams as needed
• Use customer objectives and understanding to drive new feature development internally and lead across multiple work streams and teams to maintain customer success
• Complete analysis and lead weekly, monthly and quarterly operational performance reviews and executive sessions
• Work with customers and Support to guide issues/escalations to resolution

Requirements
Essential

• Excellent customer management skills with experience in success management, account management, conflict management, stakeholder management to drive customer satisfaction.
• Knowledge of banking/finance
• Experience collaborating across business units internally and on the customer side
• Experience collaborating with the customer's third-party partners and systems integrators
• Excellent communication, presentation and problem solving
• Familiar with cloud providers (AWS, GCP, Azure), microservice architectures, observability platforms, databases, deployment strategies (blue/green, canary, etc.), release management, disaster recovery, business continuity
• Comfortable adapting to a hyper-growth environment and the ability to approach challenges based on first principles
• Naturally curious with a history of learning and adapting to new technologies and environments
• Detail-oriented with an analytical mindset

Desirable

• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Experience supporting customers in technical support and escalation management
• General understanding of the following: Software Engineering, ITIL, storage systems, networking, application development, service architecture, cloud-native application development, hosted services

Benefits

• Highly competitive salary
• Paid holiday + public holidays
• All the latest tech you need
• A talented & experienced team as your colleagues
• An environment where we encourage learning and progress

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description.

Company Description

Jaymart Insurance Public Company Limited is a general insurance flagship of Jaymart Group. This strategic partnership has significantly improved the company's Capital Adequacy Ratio. Jaymart Group's diverse business portfolio, including retails, financing, and real estate development, supports the insurance operations by leveraging over 300 retail distribution channels and extensive Big Data. Jaymart Insurance designs attractive insurance solutions based on data from over seven million customers across its subsidiaries.

Role Description

As a Client Success Manager (CSM), you will be the primary advocate and strategic partner for a portfolio of our key B2B partners (e.g., e-commerce platforms, telcos, banks). You will be responsible for ensuring our clients achieve maximum value from our innovative insurtech solutions, driving product adoption, managing renewals, and identifying opportunities for expansion. This is a crucial, high-impact role that sits at the intersection of technology, business development, and customer experience.

What You Will Do:

• Strategic Relationship Management
  : Develop and maintain deep, trusted, long-term relationships with key stakeholders and decision-makers within your assigned client portfolio, including at the executive level.

• Drive Product Adoption & Value
  : Proactively engage with clients to understand their business goals, pain points, and strategic priorities. Work with them to develop and execute joint success plans that maximize the adoption and value realization of embedded insurance products and tech solutions.

• Client Onboarding & Implementation Support
  : Oversee the post-sales journey, coordinating with Igloo's Product, Tech, and Operations teams to ensure seamless and efficient technical integration and launch of new insurance products.

• Retention & Growth
  : Own the renewal process and actively identify and execute upselling and cross-selling opportunities by presenting new Igloo solutions that align with the client's evolving needs.

• Customer Health & Reporting
  : Monitor key performance indicators (KPIs) like customer health scores, product adoption rates, Gross Written Premium (GWP) performance, and churn risk. Conduct regular Business Reviews (QBRs/EBRs) to demonstrate value and ROI.

• Voice of the Customer
  : Collect and channel client feedback and market intelligence back to Igloo's Product and Engineering teams to inform the roadmap and ensure our solutions remain best-in-class for the Southeast Asian market.

• Problem Resolution
  : Act as a point of escalation for critical client issues, ensuring timely and effective resolution by mobilizing cross-functional resources.

What You Will Bring:

Must be a

• Thai citizen.

• 3+ years of proven experience in a Customer Success, Account Management, or Strategic Partner Management role, preferably within a SaaS, InsurTech, FinTech, or B2B technology environment.

• Strong understanding of the technology landscape in Thailand (e.g., e-commerce, digital finance, telecommunications) and its B2B dynamics.

• Demonstrated track record of managing a portfolio of complex, high-value enterprise accounts and achieving targets for retention and growth.

• Exceptional communication, presentation, and negotiation skills, with the ability to articulate complex technical and business value propositions to both technical and C-level audiences.

• An analytical and data-driven mindset, comfortable using CRM (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to manage customer health metrics.

• Proactive, self-starter with a solution-oriented approach and the ability to thrive in a fast-paced, scale-up environment.

• Fluency in English is required.

We're Hiring: Client Success Executive | Birthmark Co., Ltd.

Location: BTS Punnawithi | Hybrid Work

At
Birthmark Co., Ltd.
, we're looking for a motivated and dynamic
Client Success Executive
to join our growing team. If you're passionate about building client relationships, driving sales, and making an impact, this is your opportunity.

What You'll Do

• Identify and reach out to potential clients through online channels, social media, referrals, calls, and emails
• Build and maintain strong, long-term client relationships
• Provide consultation and recommend the right products/services to meet client needs
• Deliver professional product presentations, negotiate, and close sales
• Track progress, update CRM, and report directly to management
• Analyze market trends and competitors to adapt sales strategies
• Create and present compelling proposals to clients

What We're Looking For

• Bachelor's degree in Marketing, Sales, Business Administration, or related field
• 1–3 years of relevant experience (B2B sales experience is a plus)
• Excellent communication skills, both written and verbal
• Strong persuasion, negotiation, and relationship-building skills
• Ability to perform under pressure and achieve sales targets
• Proficiency in Microsoft Office and CRM tools

What We Offer

Life insurance

Accident insurance

Health insurance

12 days of annual leave per year

Hybrid work model

How to Apply

Send your resume to

Contact:

Join us at
Birthmark Co., Ltd.
and grow your career with a team that values innovation, collaboration, and success

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and custom insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients' next big idea.

Are you passionate about data, consumer trends and innovation? Do you have that special blend of analytical and people skills? Would you like to work in a dynamic and international team to support a prestigious portfolio of global brands and local companies across the South East Asia region? If yes, this could be the right job for you.

You will be working with some of the world's leading FMCG brands to ensure Mintel's market leading data and insight is applied to support their commercial objectives. You will achieve this by providing best-in-class level of service through the whole client lifecycle of onboarding, training, and product engagement. You could be guiding some of South East Asia's most recognisable brands to uncover the trends behind zero-waste launches, emerging flavours, marketing to Generation Z, and much more

What You Will Be Doing
Maintain, and continue to grow, Mintel's industry-leading client satisfaction and retention rates.

With Mintel Clients
Show the value of Mintel's data and insights. Interactions may include:

• Delivering tailored trainings to encourage the adoption of Mintel products to help answer client business questions and embed Mintel in their day to day roles and responsibilities
• Proactively communicating with clients about the most relevant product features/insights for their specific business needs.
• Responding to client briefs and preparing analysis to bring data to life using pre-published syndicated content and analysis put together from Mintel's proprietary research products
• Presenting syndicated content to clients in an interactive and confident manner
• Probing and understanding client questions / briefs to map out the best way to answer client questions using syndicated content, analysis put together from Mintel's proprietary research products and / or consulting solutions

With Mintel Internal Team

• Partner with Mintel's Account Management team in the region to ensure we manage accounts effectively and deliver appropriate client engagement plans together
• Track your assigned portfolio account health to identify risks of losing clients, and achieve commercial goals with the Account Management team
• Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients
• Efficiently log all service activities on our CRM system including collating detailed feedback following client engagement

Who We Are Looking For

• 5 years'+ experience gained in a B2B research or professional services environment. A passion and knowledge for the world of FMCG is also highly desirable.
• Highly developed analytical skills, able to quickly interpret a wealth of information from different sources to build compelling stories with a commercial conclusion
• Advanced standard in the use of Microsoft Excel and PowerPoint.
• Fluency in written and spoken English with first class communication skills. This includes being at ease on the video calls, telephone or face to face with clients at a variety of levels.
• Proven organisational skills and ability to multitask and prioritise/ manage a heavy work flow.
• A solution-driven and results focused attitude. Having the right attitude; based on enthusiasm, ambition, and a positive outlook, should all be characteristics you cherish and display.
• Have a self motivated learning mindset with the discipline to structure your own workspace.
• Flexibility to travel regularly within South East Asia region to meet with clients
• Ideally you will have completed a business-related degree

What We Offer

• Culture that supports true collaboration whilst embracing remote working.
• Flexible start and end times.
• Blended (office/home) approach to work.
• Approach to personal development where we encourage individuals to grow and share what they've learned.
• Social events, both within the department and across the company.
• Home office IT equipment allowance, as the working model will be a blend of office and home working.
• Generous annual leave and wider circle employee benefits.
• Additional one day off to celebrate your birthday.
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness and Mintel Gives).
• Giving back is part of our culture with this in mind, Mintel gives employee 2 days leave per year to join local volunteering activity organised by our Mintel Gives (where applicable).
• Mental health and wellbeing support via Modern Health App.
• Beautifully designed offices to foster collaboration and fun.

Mintel is an equal opportunity employer that committed to the strength of an inclusive workplace.

Main Purpose of the Role:

• Act as the primary liaison for all customer inquiries, ensuring timely and effective communication.
• Build and maintain strong customer relationships while providing support to resolve any challenges they face.
• Ensure all customer needs and inquiries are addressed promptly and satisfactorily.
• Track customer feedback and recommend enhancements to products, services, or internal processes.
• Analyze and summarize issues within the scope of responsibility, continuously seeking ways to improve work efficiency in alignment with company policies and plans.
• Monitor system and application issues related to the order flow process, coordinating with IT to resolve problems, including those reported via the CR ticketing system.
• Lead communication and planning for New Product Introduction (NPI) order flows with relevant teams.
• Prepare and present daily, weekly, and monthly analytical reports to the line manager.
• Develop procedures that balance customer satisfaction with KPI monitoring, while aligning with business objectives and strategies.
• Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as ISO, OHSAS and so on.
• Handle all other tasks assigned by line manager.

Qualifications

• Bachelor's degree in any field.
• 3–5 years of experience in customer service or a related field.
• Strong proficiency in English, with excellent verbal and written communication skills.
• Strong ownership, along with excellent communication and interpersonal skills to effectively collaborate across teams.
• Customer-focused mindset with a strong commitment to service excellence.
• High attention to detail and accuracy in all aspects of work.
• Proactive and self-motivated, capable of working independently with minimal supervision.
• Experienced with SAP and Microsoft Office Suite.
• Good command of writing and speaking English