15 Cloud Support jobs in Thailand
Cloud Managed Services Engineer (L1)
Bangkok, Bangkok
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
0
Cloud Managed Services Engineer (L1)
Bangkok, Bangkok
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
1
Cloud Managed Services Engineer (L1)
Bangkok, Bangkok
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L1) is an entry level subject matter expert, responsible for providing a support and monitoring managed service for clients' cloud-based environments.
This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L1) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Monitors client infrastructure and solutions.
+ Identifies problems and errors prior to or when they occur.
+ Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
+ Investigates first line incidents assigned and identifies the root cause of incidents and problems.
+ Fulfils approved requests following agreed procedures.
+ Provides telephonic or chat support to clients when required.
+ Executes approved maintenance activities including patching and configuration changes.
+ Follows the required handover procedures for shift changes to ensure service continuity.
+ Reports and escalates incidents where necessary.
+ Ensures the efficient and comprehensive resolutions of incidents and requests.
+ Proactively identifies opportunities for work optimization.
+ Updates existing knowledge articles or creates new ones.
+ Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
**Required Experience:**
+ Entry-level experience or completion of the relevant intern program.
+ Entry-level experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
2
Cloud Managed Services Engineer (L2)
Bangkok, Bangkok
NTT America, Inc.
Posted 10 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Coaches Service Desk and L1 teams for technical and behavioral skills.
+ Establishes monitoring for client infrastructure.
+ Identifies problems and errors before they impact a client's service.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications such as (but not limited to) -
+ - Microsoft Certified: Azure Administrator Associate
+ - AWS Certified: Solutions Architect Associate
+ - Veeam Certified Engineer
+ - VMware certified Professional: Data Centre Virtualization
+ - Zerto, pure, vxrail
+ - Google Cloud Platform (gcp)
+ - Oracle Cloud Infrastructure (oci)
**Required Experience:**
+ Moderate level of relevant managed services experience.
+ Moderate level of knowledge in ticketing tools preferably Service Now.
+ Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.
The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
**What you'll be doing**
**Key Responsibilities:**
+ Proactively monitors the work queues.
+ Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
+ Updates tickets with resolution tasks performed.
+ Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
+ Captures all required and relevant information for immediate resolution.
+ Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
+ Communicates with other teams and clients for extending support.
+ Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
+ Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
+ Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
+ Works with automation teams for effort optimization and automating routine tasks.
+ Coaches Service Desk and L1 teams for technical and behavioral skills.
+ Establishes monitoring for client infrastructure.
+ Identifies problems and errors before they impact a client's service.
+ Leads and manages all initial client escalation for operational issues.
+ Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
+ Ensures all changes are carried out with proper change approvals.
+ Plans and executes approved maintenance activities.
+ Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
+ Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
+ May also contribute to / support on project work as and when required.
+ May work on implementing and delivering Disaster Recovery functions and tests.
+ Performs any other related task as required.
**Knowledge and Attributes:**
+ Ability to communicate and work across different cultures and social groups.
+ Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
+ Ability to maintain a positive outlook at work.
+ Ability to work well in a pressurized environment.
+ Ability to work hard and put in longer hours when it is necessary.
+ Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
+ Ability to adapt to changing circumstances.
+ Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
+ Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
+ Relevant certifications such as (but not limited to) -
+ - Microsoft Certified: Azure Administrator Associate
+ - AWS Certified: Solutions Architect Associate
+ - Veeam Certified Engineer
+ - VMware certified Professional: Data Centre Virtualization
+ - Zerto, pure, vxrail
+ - Google Cloud Platform (gcp)
+ - Oracle Cloud Infrastructure (oci)
**Required Experience:**
+ Moderate level of relevant managed services experience.
+ Moderate level of knowledge in ticketing tools preferably Service Now.
+ Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
+ Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
3
Cloud Solution Architect - Cloud & AI Platforms | Support for Mission Critical
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for Azure PaaS/IaaS and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to improve the stability and performance of the solutions they are deploying in Azure? Do you want to join one of Microsoft's fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ Planning and delivering proactive and reactive support including onsite presence as needed (post Covid restrictions)
+ You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft cloud and application innovation strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
+ You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across Azure PaaS to improve the quality, consumption, and health of the customer's solution
+ You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
+ You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
+ You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
+ You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
+ You will share and gain knowledge through technical communities
+ You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
Required Qualifications
+ 5+ years of technical engineering experience with coding in C#, Java, Typescript, JavaScript, or Python OR equivalent
+ 5+ years of experience architecting and building enterprise services on Azure or AWS
+ 5+ years of Azure PaaS experience with SME-level depth in:
+ Azure Container Services (AKS, ACA, ACI)
+ Azure API Management
+ Azure App Service
+ Azure Function
+ Application Development
+ Strong expertise in designing and implementing Azure PaaS solutions
+ Skilled in writing secure, reliable, maintainable code with testing/debugging
+ Proficient in GitHub and/or Azure DevOps
+ Proven experience delivering complex enterprise software
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
Preferred Qualifications
+ Familiar with Microsoft Cloud Adoption and Well-Architected Frameworks
+ Deep knowledge of .NET Core, .NET Framework, and C#
+ Strong background in DevSecOps and Site Reliability Engineering
+ Proficient in application monitoring tools (App Insights, Prometheus, Grafana)
+ Experienced in microservice design and container ecosystems (Kubernetes, Docker, Service Mesh)
+ Strong experience in Azure storage, networking, and compute solutions
+ Knowledge of high availability and disaster recovery for IaaS
+ Familiar with Azure security services/features
+ Skilled in infra-as-code using Azure Bicep, ARM templates, Terraform, Ansible
+ Experience in systems management, network operations, software support, IT consulting, or related roles.
+ Solid understanding of client/server, networking, and Internet technologies fundamentals.
+ Knowledge and experience in multi-cloud platforms like AWS, GCP etc.
+ Knowledge and experience in Microsoft Copilot products, AI, and Machine Learning
+ Knowledge and experience in Azure relational databases and NoSQL database services
+ Knowledge and experience in open-source technology like LAMP
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
4
Chemist - Technical Support
Bangkok Synthetics
Posted today
Job Viewed
Job Description
**Location : Map Ta Phut, Rayong (NBL - Site 2)**
**Job Highlights**:
- Polymer Science / Chemistry
Technical Support
Latex Compound, Glove Dipping
Conduct PDCA to go forward smoothly and complete on schedule/ Good idea for improve quality of existing product and also to develop a new product. Support the technical data to customer / solve the customer's problem / understand customer requirement/market trend and can transfer to technical improvement as the customer needed.
**Responsibilities**
- Technical problem-solving at customer place and conduct in-house experiment to improve product upon the customer.
- Have the good problem-solving capability to improve the quality of the existing product as well as to develop a new product.
- Support technical/marketing information as customer request ( and conduct experiment if necessary) and understand customer requirement/market.
- Plan, check, control all related experiments and processes with safety awareness to let PDCA go forward smoothly and complete on schedule.
- Collect, conclude and analyze results to let PDCA go well and report/discuss with Technical support and Development Division Manager complete on schedule.
**Qualifications**
- Bachelor's / Master's degree in Chemistry / Polymer Science and technology-related field.
- Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
- Good command in English : Toeic score 550 and above
- Background in Latex, Compound, and Glove dipping.
- Strong problem solving, technical skills.
- Strong English in written and verbal communication.
- Communicate customer and prospect product pain points to appropriate departments.
- Handle technical specifications to serve customer requirements.
- Able to travel to upcountry.
**Job Highlights**:
- Polymer Science / Chemistry
Technical Support
Latex Compound, Glove Dipping
Conduct PDCA to go forward smoothly and complete on schedule/ Good idea for improve quality of existing product and also to develop a new product. Support the technical data to customer / solve the customer's problem / understand customer requirement/market trend and can transfer to technical improvement as the customer needed.
**Responsibilities**
- Technical problem-solving at customer place and conduct in-house experiment to improve product upon the customer.
- Have the good problem-solving capability to improve the quality of the existing product as well as to develop a new product.
- Support technical/marketing information as customer request ( and conduct experiment if necessary) and understand customer requirement/market.
- Plan, check, control all related experiments and processes with safety awareness to let PDCA go forward smoothly and complete on schedule.
- Collect, conclude and analyze results to let PDCA go well and report/discuss with Technical support and Development Division Manager complete on schedule.
**Qualifications**
- Bachelor's / Master's degree in Chemistry / Polymer Science and technology-related field.
- Achieve a minimum GPA of 2.70 for a bachelor's degree and 3.30 for a master's degree.
- Good command in English : Toeic score 550 and above
- Background in Latex, Compound, and Glove dipping.
- Strong problem solving, technical skills.
- Strong English in written and verbal communication.
- Communicate customer and prospect product pain points to appropriate departments.
- Handle technical specifications to serve customer requirements.
- Able to travel to upcountry.
This advertiser has chosen not to accept applicants from your region.
5
Delivery Consultant - Cloud Architect, Professional Services
Bangkok, Bangkok
Amazon
Posted 10 days ago
Job Viewed
Job Description
Description
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Hands-on experience leading the design, development and deployment of enterprise solution and deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.
- Current hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Customer facing skills to represent AWS well and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with software development life cycle (SDLC) and agile/iterative methodologies
- Presentation Competency for leading technical workshops and customer presentations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies
- Acting as a trusted advisor to customers on industry trends and emerging technologies
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- Experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Hands-on experience leading the design, development and deployment of enterprise solution and deep technical expertise and consulting acumen to effectively guide customers through their AWS cloud transformation journey.
- Current hands-on technology infrastructure, network, compute, storage, and virtualization experience
- Customer facing skills to represent AWS well and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Preferred Qualifications
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience with software development life cycle (SDLC) and agile/iterative methodologies
- Presentation Competency for leading technical workshops and customer presentations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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6
Facilities Technical Support 1
Laem Chabang
Celestica
Posted 25 days ago
Job Viewed
Job Description
Req ID: 124808
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
Remote Position: No
Region: Asia
Country: Thailand
State/Province: Chonburi
City: Laem Chabang
**General Overview**
**Functional Area:** ENG - Engineering
**Career Stream:** FAC - Facilities/Real Estate Engineering
**Role:** Technical Support 1
**SAP Short Name:** TS1
**Job Title:** Facilities Technical Support 1
**Job Code:** TS1-ENG-FAC
**Job Level:** Band 04
**Profile-Holding:** N
**Direct/Indirect Indicator:** Indirect
**Summary**
Work is guided by diverse procedures, processes and/or technical methods of varying complexity. Incumbents have some freedom to select best methods and procedures to follow to complete assignments. Tasks are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact beyond the jobs immediate work unit or team. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or higher level. May provide functional guidance to others performing similar work and/or act as a team lead. May demonstrate work methods to new employees. Deals directly with immediate supervisor, co-workers and team members; engages in exchanges of factual information and provides some explanation in a problem solving capacity; interactions with external contacts, if applicable, require exchanging factual information and providing some explanation.
**Detailed Description**
Performs tasks such as, but not limited to, the following:
+ Assists in the set up and installation of building equipment to support manufacturing lines.
+ Provides maintenance and repair of facilities systems and structures to support the efficient manufacturing and processing of products.
+ Provides maintenance of facility grounds including manufacturing floor, office area, common areas, surrounding grounds and parking lots.
+ Moves furniture, maintains office equipment, completes minor building systems repairs, completes minor construction projects, etc.
**Knowledge/Skills/Competencies**
+ Ability to effectively communicate with a variety of internal customers.
+ Knowledge of electrical, electromechanical and pneumatic systems and principals of operation.
+ Basic knowledge of methods used in the routine maintenance and repair of office and manufacturing facilities.
+ Basic knowledge of building operating systems.
+ Ability to operate complex equipment (e.g., tractors, delivery trucks, etc.) and other machinery / equipment (e.g., pallet jacks, high-lift equipment, power tools, etc.) Proof of required operator's licenses and / or certifications.
+ Ability to analyze equipment and systems, troubleshoot problems and make appropriate repairs.
+ Knowledge of personal computers and Windows applications.
+ Knowledge of quality standards.
+ Ability to effectively communicate with a variety of internal customers.
**Physical Demands**
+ Duties of the position are performed in a manufacturing environment with frequent exposure to noise, dust, chemicals, operating machinery, temperature extremes, hazardous substances, etc.
+ Duties require extended periods of sustained visual concentration on detailed documentation and product assemblies.
+ Duties of the position require periodic light physical effort and exertion including prolonged repetitive motions, sitting in confined workspaces, using tools and equipment, and moving and handling materials. Duties may require periodic heavy manual effort including lifting objects over 20 pounds.
**Typical Experience**
+ Four to five years of relevant experience.
**Typical Education**
+ Additional courses after High School, or an equivalent combination of education and experience.
+ Educational requirements may vary by geography.
**Notes**
This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).
At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.
**COMPANY OVERVIEW:**
Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.
Celestica would like to thank all applicants, however, only qualified applicants will be contacted.
Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support & Success Manager
Bangkok, Bangkok
Amity
Posted today
Job Viewed
Job Description
**Join AmityEko!**
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!
**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.
**Your day-to-day responsibilities**:
- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients' messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients' status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients' launch
**Your ideal profile**:
- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:
- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed
**What's in it for you**:
**Not ready to apply?**
LI-SP
LI-HYBRID
C
Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $30M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Miami) and 0 to 100+ global clients, including leading companies such as Unilever, Pernod Ricard, Air Asia, Kaizen Gaming and more.
Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise's to reach all of their staff, no matter their size, location, industry or distribution of staff.
**Your impact**:
As a technical support engineer, your responsibility is to keep ownership for the resolution of technical problems including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction. You will have to collaborate with many teams, including product manager, engineering, sales and being clients voices - their success is our success!
**How do we work?**
- We use Jira Helpdesk, Jira Software, and Trello.
- We have a chatbot to notify you of new incidents or upcoming incidents that breach the SLA.
- We communicate with customers through Jira Ticket.
- We have to team daily meetings to help solve problems.
- Our main task is to solve problems from the root cause so that problems do not happen again.
- We have to update and make reports for customers.
- We have to attend meetings with customers to help them solve problems.
- We are responsible for coordinating with internal teams to solve problems.
**Your day-to-day responsibilities**:
- Daily collaborate with the Solution Engineer team, to provide effective available solutions/workarounds for each **Tier 1** client
- Digest technical information for non-technical clients
- Conclude bugs details and create Jira cards for the Engineering team
- Collaborate with Product Owners on the timely delivery of fixes and releases
- Log issues/questions raised by clients on Trello
- Arrange meeting between team and clients when required
- Response to clients' messages/ bug reports in the timely manner
- Able to respond/acknowledge to clients messages during out of working hours
- Follow up on issues and release dates and ensure everything is on track before committing with clients
- Translate client needs/requirements to proposed solutions and implement from the Product team
- Regularly checking in with clients if they need support or have any questions during their implementation
- Submit feature requests to the Product Manager for our future product enhancements.
- Able to answer general questions about our products
- Weekly sync with the sales team on clients' status
- Handle client complaints and requests and submit requests to enhance and update our official documentation
- Able to standby and support if there is critical issue/blocker that impact clients' launch
**Your ideal profile**:
- Bachelor degree or higher in Information Technology, Computer Science, Computer Engineering or a related fields
- Background with 1-2 years of experiences in technical customer service
- Strong verbal and written skill in **both Thai and English languages**:
- ** Basic Technical Knowledge Required**:NodeJS, ReactJS, Rest API, Websocket, or Javascript
- Able to work shift during off office hours, weekend and public holiday when needed
**What's in it for you**:
**Not ready to apply?**
LI-SP
LI-HYBRID
C
This advertiser has chosen not to accept applicants from your region.
8
Service Network and Technical Support
Bangkok, Bangkok
Stanley Black and Decker
Posted 4 days ago
Job Viewed
Job Description
**Service Network & Technical Support - Bangkok, Thailand (Onsite)**
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
**Come build your career.**
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of more than 48,000 diverse and high-performing professionals globally who are making their mark on some of the world's most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
**The Job:**
As a Service Network & Technical Support here, you'll be part of our Tools & Outdoor team located in Bangkok, Thailand .
You'll get to:
+ Expand Service Network quantity and Service visibility.
+ Implement and maintain service related Key Performance Indexes for the country.
+ Optimize Drop point and Delivery process.
+ Validation ASC warranty claim & Defective return product.
+ Set the Repair and Technical training, support escalation case.
+ Drive product quality improvement.
**The Person:**
You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
+ At least a Bachelor's Degree in Engineering, Business Administration, and other related
+ At least 5 years' experience in running After sale service ex. manage Service center, Technical support.
+ Good in English communication.
+ Experience in Repair Power tools product or Trainer will be an added advantage.
+ Good analytical data and management skills **.**
**And More:**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ _Grow:_ Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ _Learn:_ Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
+ _Belong:_ Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
+ _Give Back:_ Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What's more, you'll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We're more than the #1 tools company. More than a driving force in outdoor
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
This advertiser has chosen not to accept applicants from your region.
9