105 Cloud Support jobs in Thailand

THE WORK: Join us in creating innovative solutions that make a difference You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to providing solutions for work-related challenges. Your expertise in Application Platforms will be invaluable as you engage in exciting projects. We look forward to your unique contributions and fresh perspectives

Design and code applications in accordance with functional and technical programming standards.

Ensure applications operate effectively and meet service commitments.

Analyze, design, build, and test new components or enhancements to existing modules.

Develop reporting and analysis capabilities to support business needs.

Collaborate with colleagues to identify and resolve application-related issues.

HERE'S WHAT YOU WILL NEED:

Master proficiency in Application Platforms.

A minimum of 1 year of experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Advanced proficiency in Cloud Technologies.

Intermediate proficiency in Software Development Life Cycle.

Expert proficiency in Troubleshooting Techniques.

Master proficiency in System Integration.

Intermediate proficiency in User Experience Design.

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• Develop and maintain infrastructure as code (IaC) using Terraform to provision and manage cloud resources on Azure service. (Change req

• Azure cloud infra troubleshooting and finding out solutions also provide root cause analysis. (AWS / Google is advantage.)

• Ensuring that systems on cloud are safe and secure by Dome9 system

• Participating in meetings with customer to discuss technical issues and propose solutions

• Implement and manage CI/CD pipelines to automate the IaC deployments; Including build, test, and deployment

• Able to onsite support at customer site in the advance troubleshooting

• Prepare & present incident report, R/C with C/M. ( Review by supervisor )

• Perform any other duties as assigned by supervisor

Location: Bangkok (Hybrid Working)

About the Opportunity

Cathcart Technology is partnering with a global leader in financial technology to find a Cloud & Application Support Engineer. An exciting opportunity to join a global support function, working on mission-critical systems that serve customers worldwide.

In this role, you will be the go-to technical expert for issues that go beyond regular support—providing support across cloud services, APIs, and large-scale data platforms. You'll collaborate with international development, product, and operations teams to ensure maximum service availability and rapid incident recovery.

Key Responsibilities

• Investigate and resolve complex software and product issues escalated from global teams.
• Provide technical guidance to customers on product functionality and API usage.
• Collaborate with development, operations and product team to resolve technical issues
• Support major incident management by providing immediate technical assistance and driving service recovery.
• Recommend improvements to services, software verification, and releases.
• Build a strong understanding of technology architecture, cloud services, and product workflows.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• Proven experience in software development or technical support within an enterprise-scale environment.
• Experience with programming/scripting (Python, Java, SQL).
• Familiarity with AWS services such as EC2, S3, RDS, Lambda, API Gateway, SQS, SNS, and monitoring via CloudWatch.
• Strong understanding of APIs
• Knowledge of tools like Kafka, Elasticsearch would be a plus
• Strong interpersonal skills to communicate effectively with stakeholders
• Good communication skills in English

If you're passionate about troubleshooting at scale and excited to work in an international environment—we'd love to hear from you.

Please reach out to Cathcart Technology at for more details.

Key Responsibilities

• Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
• Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
• Coordinate with vendors for hardware-related concerns and service provisioning.
• Escalate unresolved incidents and collaborate with internal teams or third-party providers.
• Maintain workstation security and data integrity through access control, patching, and configuration hardening.
• Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
• Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.

Who We're Looking For

• Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
• Minimum of 1 year experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
• Strong command of English (oral and written).
• Familiarity with standards such as ISO 2000, ISO 27001, ISO 22301, and CMMi for Services.
• Background in Service Support, Service Delivery, IT Service Management, and IT Operations.

Key Responsibilities- Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
- Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
- Coordinate with vendors for hardware-related concerns and service provisioning.
- Escalate unresolved incidents and collaborate with internal teams or third-party providers.
- Maintain workstation security and data integrity through access control, patching, and configuration hardening.
- Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
- Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.
Who We're Looking For- Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
- Experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
- Strong command of English (oral and written).
- Familiarity with standards such as ISO 2000, ISO 27001, ISO 22301, and CMMi for Services.
- Background in Service Support, Service Delivery, IT Service Management, and IT Operations.

THE WORK: Join us in creating exceptional experiences for our customers You will have the opportunity to perform independently and become a subject matter expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Customer Support Operations will be invaluable as you engage with our customers and help them navigate their IT requests and issues. We are excited to see how you can make a difference in our organization Provide technical support to resolve customer IT requests and issues. Ensure proper documentation, notification, escalation, tracking, and follow-up of requests. Log requests and issues and perform defined procedures to resolve them. Monitor systems and trends to prevent incidents, problems, and errors. Schedule, track, and facilitate acceptance of changes to the production environments. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Support Operations. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in Technical Troubleshooting. Advanced proficiency in Communication Skills. Expert proficiency in Problem-Solving. Intermediate proficiency in Documentation Management. Master proficiency in Customer Relationship Management.

Key Responsibilities

• Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
• Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
• Coordinate with vendors for hardware-related concerns and service provisioning.
• Escalate unresolved incidents and collaborate with internal teams or third-party providers.
• Maintain workstation security and data integrity through access control, patching, and configuration hardening.
• Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
• Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.

Who We're Looking For

• Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
• Minimum of 1 year experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
• Strong command of English (oral and written).
• Familiarity with standards such as ISO 2000, ISO 27001, ISO 22301, and CMMi for Services.
• Background in Service Support, Service Delivery, IT Service Management, and IT Operations.

Job description :

• สนับสนุนการทํางานของทีมในเขตต่างจังหวัด

• จัดฝึกอบรมหลักสูตรการใช้งาน Software / Application พร้อมให้ข้อมูล ตอบคำถามที่เกี่ยวข้องกับ หลักสูตรที่จัดทำ

รวมถึงการใช้งานระบบให้ลูกค้า

• ทำการวินิจฉัย และแก้ไขปัญหาในสถานการณ์ต่างๆ

• ให้คําปรึกษาต่อทีม Call Center สําหรับการแก้ไขเหตุขัดข้องในเขตสุขภาพที่รับผิดชอบ

• ให้คําปรึกษาเชื่อมโยงสนับสนุนการถ่ายโอนข้อมูลจากระบบเดิม เข้าสู่ระบบงานที่พัฒนาขึ้นตามที่ทาง บริษัทส่งมอบ

• ประสานงานการติดตั้ง Software การเชื่อมต่อระบบในเขตสุขภาพที่รับผิดชอบ รวมทั้งติดต่อประสานงาน Vendor

• ดำเนินงานโครงการตามที่ได้รับมอบหมาย และสำรองข้อมูลด้าน System / Application

• จัดทำรายงานสรุปโครงการทั้งหมด ให้ทีมผู้บริหารและลูกค้า

Job Requirements :

• ระดับการศึกษา วุฒิปริญญาตรี ขึ้นไป ในสาขาวิทยาการคอมพิวเตอร์ สาขาคอมผิวเตอร์ สาขาไอที

หรือสาขาอื่นที่เกี่ยวข้อง

• มีความรู้ความเข้าใจเกี่ยวกับ Virtual Machine Platformsและ Monitoring Software เป็นอย่างดี

• มีประสบการณ์ 5 ปีขึ้นไป ในด้านการสนับสนุนด้านไอที ผู้ดูแลระบบศูนย์ข้อมูล หรือตำแหน่งทาง

เทคนิคอื่นที่เกี่ยวข้อง

• สามารถทำงานร่วมกับทีมบริหารโครงการ และลูกค้า รวมถึงทำงานภายใต้แรงกดดันได้

• สามารถเดินทางไปปฏิบัติงานที่ต่างจังหวัด

Our client is Japanese Information Technology business, which URGENTLY is looking for a qualified candidate as below information.

Job responsibilities

·  Develop and maintain infrastructure as code (IaC) using Terraform to provision and manage cloud resources on Azure service. (Change request)

·  Azure cloud infra troubleshooting and finding out solutions also provide root cause analysis. (AWS / Google is advantage.)

·  Ensuring that systems on cloud are safe and secure by Dome9 system

·  Participating in meetings with customer to discuss technical issues and propose solutions

·  Implement and manage CI/CD pipelines to automate the IaC deployments; Including build, test, and deployment

·  Prepare & present incident report, R/C with C/M

Qualification

• Bachelor's Degree in Computer Engineer, Computer Science, Information Technology. or related fields.

• Minimum  2 years of working experience in Cloud or related

• Cloud services (Azure or AWS) and Automation tool (Terraform)

• Experienced with Outsystem
• Able to communicate in English (Equivalent TOEIC 550)

ADVANTAGE:

• Experienced with multiband enterprise products and able to deep analysis of problem solving. (Advantage)
• Experience with Azure DevOps or similar CI/CD pipelines is a plus
• Experienced with continuous integration and related tools such as GitlabCI, SonarQube, etc. is a plus

Additional Information

Salary: Depends on working experience & skills

Benefits: Bonus, Provident Fund, Medical Insurance, Transportation

Working days: (8:30-17:30) Monday – Friday (Hybrid)

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PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd.

21st Floor, Bangkok City Tower, Unit , 179 South Sathorn Road, Thungmahamek, Sathorn, Bangkok 10120

Contact Person: Ms. Manotaya (Por)

Mobile phone:

Manotaya_Kaewtecha