72 Commercial Operations jobs in Thailand

Commercial Operations Director – Thailand

Location:
Bangkok, Thailand

Industry:
Global Healthcare / Life Sciences

Job Level:
Director

Lead Commercial Excellence for a Global Healthcare Innovator

Our client, a globally recognized leader in the healthcare and life sciences sector, is seeking a Commercial Operations Director to drive operational strategy and execution across Thailand.

This high-impact role offers the opportunity to influence the commercial direction of a fast-growing regional business. You will lead a skilled team and be responsible for driving customer service excellence, data-driven insights, operational transformation, and field force effectiveness.

Key Responsibilities

Customer Service & Operations

• Lead the full Order-to-Cash process, ensuring high levels of service, accuracy, and compliance.
• Oversee pricing execution, rebate management, and dispute resolution.
• Maintain robust internal controls and ensure regulatory compliance.

Business Analytics & Operational Strategy

• Deliver timely commercial analytics, reporting, and performance tracking.
• Manage sales forecasting, demand planning, and incentive scheme execution.
• Support leadership with data-driven recommendations and strategic insights.

Field Force Effectiveness

• Enhance productivity through effective territory planning, training, and digital tools.
• Drive alignment between field operations and strategic priorities.
• Reduce administrative overhead to increase customer-facing time.

Commercial Enablement

• Develop and refine pricing, access, and channel strategies.
• Implement digital transformation initiatives to improve commercial agility.
• Align local operational policies with global frameworks and market realities.

Team Leadership

• Lead a high-performing team of nine, including four direct reports.
• Foster a culture of accountability, collaboration, and innovation.
• Act as a strategic partner to senior leadership across multiple functions.

Candidate Profile

• Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
• 10+ years of experience in commercial operations, preferably in healthcare, pharmaceuticals, or FMCG.
• Proven leadership in customer service, commercial analytics, and sales enablement.
• Proficient in CRM systems and data analytics platforms.
• Strong strategic thinking paired with operational excellence and people leadership skills.

Why This Role?

• Strategic leadership opportunity in a fast-growing, high-impact market.
• Join a globally respected organization with strong values and purpose.
• Competitive compensation and long-term career progression.
• Work in a dynamic, collaborative, and innovative environment.

Apply Today

If you're ready to make a significant impact in commercial operations, we'd love to hear from you.

Please note: Visa sponsorship is not available for this role. Only candidates with full working rights in Bangkok, Thailand will be considered.

Date: 24 Sept 2025

Location:
Bangkok (กรุงเทพมหานคร), Thailand, 10900

• Experience in customer service, sales coordinator, sale supports, sale operations will be advantage.
• SAP knowledge (SD Module) will be advantage.
• New graduates are welcome.
• Good command of spoken and written English.
• Good service mind, interpersonal and communication skill
• Good multitasking skills

Bachelor's Degree or higher in Business Administration or related.

• Responsible to serve domestic customer by proceed order processing, product delivery, commercial documentations to meet service level agreement (SLA).
• Responding to customer enquiries and feedback the appropriate solutions.
• Coordinate, negotiate and communicate with internal and external stakeholders to ensure customer orders fulfilment.
• Ensure excellent service standards, customer satisfaction, compliance, and optimum cost of service.

EXPERIENCE

• Experience in customer service, sales coordinator, sale supports, sale operations will be advantage.
• SAP knowledge (SD Module) will be advantage.
• New graduates are welcome.
• Good command of spoken and written English.
• Good service mind, interpersonal and communication skill
• Good multitasking skills

EDUCATION

Bachelor's Degree or higher in Business Administration or related.

ROLE & RESPONSIBILITY

• Responsible to serve domestic customer by proceed order processing, product delivery, commercial documentations to meet service level agreement (SLA).
• Responding to customer enquiries and feedback the appropriate solutions.
• Coordinate, negotiate and communicate with internal and external stakeholders to ensure customer orders fulfilment.
• Ensure excellent service standards, customer satisfaction, compliance, and optimum cost of service.

Date: 24 Sept 2025

Location:
Bangkok (กรุงเทพมหานคร), Thailand, 10900

• Experience in customer service, sales coordinator, sale supports, sale operations will be advantage.
• SAP knowledge (SD Module) will be advantage.
• New graduates are welcome.
• Good command of spoken and written English.
• Good service mind, interpersonal and communication skill
• Good multitasking skills

Bachelor's Degree or higher in Business Administration or related.

• Responsible to serve domestic customer by proceed order processing, product delivery, commercial documentations to meet service level agreement (SLA).
• Responding to customer enquiries and feedback the appropriate solutions.
• Coordinate, negotiate and communicate with internal and external stakeholders to ensure customer orders fulfilment.
• Ensure excellent service standards, customer satisfaction, compliance, and optimum cost of service.

Support procurement of IT infrastructure, power equipment, cooling systems, and facility services for data center operations.

Assist with the preparation of purchase requests, purchase orders, and RFP documentation under the guidance of senior team members.

Coordinate with suppliers for quotations, order tracking, and delivery follow-ups.

Help maintain supplier databases, procurement records, and documentation in line with company standards.

Assist in the review of commercial agreements, SLAs, and warranties with supervision from the Commercial/Procurement Manager.

Collaborate with internal stakeholders (finance, operations, and engineering) to align procurement activities with project requirements.

Monitor supplier performance and prepare periodic reports for management review.

Stay informed on market prices and supplier developments to support competitive sourcing.

Support budget control activities by monitoring procurement spending, validating cost alignment with approved budgets, and flagging variances for corrective actions.

Bachelor s degree in supply chain management, Business Administration, Finance, Engineering, or a related field.

At least 3-5 years of experience in procurement, supply chain, or commercial operations (internships or co-op experience accepted).

Basic understanding of procurement processes, vendor management, or contract administration is an advantage.

Strong organizational and time-management skills with attention to detail.

Good interpersonal and communication skills to coordinate with both vendors and internal teams.

Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with ERP or procurement software is a plus.

Willingness to learn procurement best practices and develop commercial negotiation skills.

Fluent in written and verbal English (Minimum 750 TOEIC score).

Goal-Oriented, Unity, Learning, Flexible.

Job skills required: Finance, Excel, Microsoft Office

Job skills preferred: Negotiation, ERP

Key Responsibilities:

• Support procurement of IT infrastructure, power equipment, cooling systems, and facility services for data center operations.
• Assist with the preparation of purchase requests, purchase orders, and RFP documentation under the guidance of senior team members.
• Coordinate with suppliers for quotations, order tracking, and delivery follow-ups.
• Help maintain supplier databases, procurement records, and documentation in line with company standards.
• Assist in the review of commercial agreements, SLAs, and warranties with supervision from the Commercial/Procurement Manager.
• Collaborate with internal stakeholders (finance, operations, and engineering) to align procurement activities with project requirements.
• Monitor supplier performance and prepare periodic reports for management review.
• Stay informed on market prices and supplier developments to support competitive sourcing.
• Support budget control activities by monitoring procurement spending, validating cost alignment with approved budgets, and flagging variances for corrective actions.

Qualifications & Experience:

• Bachelor's degree in supply chain management, Business Administration, Finance, Engineering, or a related field.
• At least 3-5 years of experience in procurement, supply chain, or commercial operations (internships or co-op experience accepted).
• Basic understanding of procurement processes, vendor management, or contract administration is an advantage.
• Strong organizational and time-management skills with attention to detail.
• Good interpersonal and communication skills to coordinate with both vendors and internal teams.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with ERP or procurement software is a plus.
• Willingness to learn procurement best practices and develop commercial negotiation skills.
• Fluent in written and verbal English (Minimum 750 TOEIC score).
• Goal–Oriented, Unity, Learning, Flexible.

Job Description
Job Purpose:
This position is responsible for managing new innovation project activation, ensure end-to-end supply chain resiliency of co-manufacturing product supply, price negotiation and contract management. He/She will work closely with strategic sourcing manager to ensure the efficient and effective execution of the sourcing strategy into responsible units. This role will also lead the factory activity management to support the implementation of customer units' activities and projects for both NPD and DiB initiatives. In addition, this role act as a first line of escalation on issues between co-manufactures and the business. As a result of this, this role will hold the supplier relationship management in the aspect of operational level in order to deliver the value chain optimization in total value to business. This position is expected to collaborate cross functionally within organization as well as relevant external organizations and associates to achieve the agreed business goals. He/she will also be the representative of commercial team in S&OP+ as designated in local, regional, or global venues. The role is based at BKK with regular travel to related co-manufacturers in Thailand or occasionally to the customer units.

Responsibilities

• Working with strategic sourcing manager to implement buying strategies to meet OGSM goals
• Working with strategic sourcing manager to get market knowledge, trends, and developments in order to provide price forecasts, risk assessments to the portfolio and clients
• Manage co-manufacturing price negotiation and agreement as per contractual agreement
• Manage the co-manufacturing portfolio against KPIs within the commercial strategy and OGSM
• Leverage our co-manufacturers' capabilities to improve our supply chain and/or enhance our product portfolio
• Ensure co-manufacturers' supply performance, provide supply solutions, and resolve day-to-day operation issues
• Carry out Co-manufacturer performance review on regular basis, analyze the CSL, identify the opportunity thru supplier continuous improvement program.
• Lead the factory activity management to support NPD launches, re-launches, or Line expansion projects with the committed timeline and to meet the business plan
• Manage and implement project management process thru QuEST and to ensure it fits with regional, and clients S&OP+ process
• Initiate the project timeline from factory standpoint and work with market activity manager to deliver the project launch on-time and full pipeline fill
• Ensure the day-to-day operational activities (logistics, planning, activity management, reporting and order placing by units) are fulfilled on-time and to support clients' requests
• Lead the supply operations to ensure supply security of co-manufacturing items to clients
• Working with client units to optimize and lean supply chain with a proper inventory level
• Initiate and deliveries of COGS opportunities for co-manufacturing items as per target
• Consolidating demands/orders from all clients and run the report to understand spends and volume analysis
• Working with Mars GOT, clients, and co-manufacturers for the nominated liners to carry over Mars shipments to destination units.

About the client

They are a leading bag and shoes spa retail company with numerous branches across Thailand including e-commerce, specialising in premium care and repair services for luxury bags and footwear.

Job Summary

The Commercial and Operations Director will spearhead the development and execution of sales strategies for both physical retail and e-commerce channels, ensuring revenue growth, operational excellence, and brand elevation across their 12+ branches in Thailand.

This senior leadership role requires a strategic visionary with extensive retail commercial experience, proven e-commerce expertise, and a passion for delivering exceptional customer experiences in the luxury retail space.

Key Responsibilities

• Formulate and implement robust sales strategies for physical stores and e-commerce platforms to achieve revenue targets and expand market presence.
• Drive online sales growth by optimising the e-commerce platform, enhancing user experience, and executing digital marketing strategies.
• Oversee retail and e-commerce operations, ensuring consistency in service quality, inventory management, and customer satisfaction across all channels.
• Lead, mentor, and develop a high-performing team of sales, operations, and e-commerce professionals, fostering a culture of excellence and accountability.
• Conduct in-depth market research to identify consumer trends, competitive dynamics, and opportunities for growth in both physical and online retail.
• Partner with marketing teams to develop integrated campaigns that boost brand visibility and drive traffic to stores and the e-commerce platform.
• Manage budgets, analyse financial performance, and monitor KPIs to ensure profitability and cost efficiency across all operations.
• Champion initiatives to elevate customer experience in-store and online, aligning with the company's luxury service standards.
• Collaborate with branch managers and e-commerce teams to ensure seamless execution of strategies across all locations and digital platforms.
• Negotiate with suppliers and partners to secure favorable terms for products, services, and digital tools.
• Identify opportunities for innovation, including new services, digital enhancements, or potential market expansion.

Qualifications

• Masters degree in business administration, Management e.g, or a related field is preferred. Bachelors degree required.
• 5-8 years of progressive experience in retail commercial operations, with a strong focus on sales strategy and e-commerce execution.

Skills:

• Proven expertise in e-commerce sales, including platform optimisation, SEO, and digital marketing.
• Exceptional leadership and team management capabilities.
• Strong analytical and strategic problem-solving skills.
• Advanced financial acumen for budgeting and performance analysis.
• Excellent communication and interpersonal skills.
• Knowledge of the luxury retail or spa industry is a plus.
• Language: Fluency in Thai and English (written and spoken).
• Willingness to travel to branches across Thailand as needed.

Preferred Qualifications

• Extensive experience in luxury retail with a focus on e-commerce growth.
• Deep understanding of the Thai retail market and online consumer behavior.
• Proficiency in e-commerce platforms (e.g., any Online Marketplace, shopping platform or LineOA) and retail management systems.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

Professional

All Job Posting Locations:

Bangkok, Bangkok, Thailand

Job Description:

We are seeking a Commercial Operations Manager who is highly skilled in Operations and business analytics to join our Vision Care Business Unit. The primary focus of this role is to provide insights, drive sales force effectiveness, and drive commercial operations for continuous improvement. The successful candidate will play a crucial role in maximizing sales performance, value creation and operational efficiency within our Vision Care business unit.

Key Responsibility Areas

Developing the commercial strategy for Thailand vision care business in line with business targets to reach requested sales target and profitability.

The role is to enable driving product demand and sales in retail optical stores via creating effective sales strategies, product visibility and drive consumer demand. The role will work closely with sales, marketing and Professional Development (PD) teams to drive revenue growth initiatives.

Expected to apply broad knowledge of the organization's products, services and marketing campaigns to work with internal stakeholders and Eye Care Professionals on inclusion of products into practice, close sales. Deep understanding of business drivers and the ability to generate insights from data to address business problems is a key imperative.

This role will report to the Business Unit Director for Vision Care Thailand & VIP Markets.

Key Responsibilities Areas

Business Analytics to Drive Business Goal

• Support the Commercial team in driving and measuring business strategies and KPIs through analytics dashboards, data mining and providing meaningful recommendations, including R&O
• Lead and drive ownership of internal reporting and dashboards to support business discussions.
• Collaborate with cross-functional team to understand business challenges, data need and deliver solutions
• Analyse market and competitors to support strategic planning
• Support the implementation of analytics tools and techniques to improve business performance (e.g. BPA Tacker, Tableau)
• Conduct regular assessments of commercial operations processes and suggest improvements for efficiency

Operations Excellence to support plan implementation

• Lead segmentation of customers and channels to support strategies for Key Accounts, top Optical Stores, and Distributors
• Support in Go-to-Market plan to develop strategic investment plan with effective BPA structure, rebate and promotion plan.
• Plan and execute National Trade Promotions and campaigns with Customers, Marketing, and Sales, and measure the event effectiveness
• Support IBP process by working closely between the Sales and Demand Planning team for accurate forecasting
• Identify opportunities to reduce costs and increase revenue within commercial operations (Revenue Growth Management)
• Collaborate with regional and local offices to adopt the best practices and support their implementation
• Manage end-to-end pricing change implementation and system set-up
• Collaboration with the commercial team and Master data team for customer data changes

Salesforce effectiveness

• Set POA objectives aligned with market strategy and monitor sales plans and SFE to meet overall business goals
• Lead the development of salesforce effectiveness strategies, including sales processes and tools
• Support performance discussions, identify areas for improvement, and enhance efficiency using SFE tools (e.g., Clearview)
• Set sales targets based on territory strategy and store potential, and design motivational incentive programs to deliver results
• Collaborate with Regional Commercial Excellence for SFE system enhancement to drive effectiveness against strategic needs

Others

• Engagement with customers and ECPs, to bring insights from the ground into strategic plans and validate data insights through qualitative connect with ECPs.
• Expected to spend 20%-30% time on field
• Individual contributing role

Skills, Knowledge and Experience

Preferred minimum education:

• Master's in business preferred

Preferred related industry experience:

• Healthcare, FMCG

Knowledge and Experience:

• Experience in sales, marketing, or commercial roles
• Optical industry experience is a plus
• Good analytical, problem-solving, and project management skills, with database knowledge
• Proficient in MS Office and database tools
• Advanced Excel skills, including macros; knowledge of TM1, Tableau, SAP is a bonus
• Self-motivated and able to work well in cross-functional teams
• Able to work independently with minimal supervision
• Excellent interpersonal and organizational abilities
• Strong written and verbal communication skills
• Familiar with RGM model for business growth and profitability (preferred)