534 Consumer Relations Specialist jobs in Thailand

About the role

As a Communication Specialist - Issue & Crisis at Charoen Pokphand Foods Public Company Limited, you will play a pivotal role in managing the company's corporate communication and public relations initiatives. This full-time position is based in Bangkok and will see you working closely with cross-functional teams to ensure effective communication during critical situations and times of organisational change.

What you'll be doing

• Develop and implement communication strategies to address emerging issues and mitigate potential crises
• Monitor the media landscape and social media to identify reputational risks and trends that may impact the company
• Craft clear, concise and compelling messaging to be shared with key stakeholders, including employees, media and the general public
• Coordinate with relevant departments to ensure a consistent and unified approach to communication during critical incidents
• Provide communication counsel and support to senior leadership during times of change or crisis
• Continuously evaluate the effectiveness of communication initiatives and recommend improvements
• Collaborate with the broader Marketing & Communications team to align on broader brand and reputation management efforts

What we're looking for

• 3-5 years of experience in corporate communication, public relations or a related field
• Demonstrated track record of effectively managing issues and crises for a large, complex organisation
• Strong writing and verbal communication skills, with the ability to tailor messaging for diverse audiences
• Keen understanding of media relations and experience engaging with journalists
• Proficiency in digital and social media communication channels
• Excellent problem-solving and critical thinking skills
• Ability to work calmly and efficiently under pressure
• Degree in public relations, communications, journalism or a related discipline

What we offer

At Charoen Pokphand Foods, we are committed to providing our employees with a dynamic and supportive work environment. In addition to a competitive salary, you will have access to ongoing training and development opportunities, flexible work arrangements and comprehensive health and wellness benefits. We believe in fostering a culture of collaboration, innovation and work-life balance.

If you are an experienced communication professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Click apply now to submit your application.

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

Job Description

About the job

To provide our IKEA Bangna Store with communication expertise, materials and tools that drive positive perception of the IKEA brand among co-workers, corporate stakeholders and the community in which we operate (our Primary Market Area.) The Communication function supports our business aspiration: to be a great place to work, delivering sustainable growth and a fantastic customer experience. Communication helps drive results in VOICE, IKEA Customer Satisfaction Survey and Brand Capital.

Your assignment

• Deliver internal communication support during operational or reputational crisis situations, working in matrix with Corporate Communication, Risk and your management team to deliver aligned internal communication
• Support leaders in delivering inspiring and clear messages about changes and/or developments within their teams/projects – giving guidance and support to secure strong PowerPoint Presentations, internal news announcements and more.
• Support Sustainability to secure co-worker understanding and engagement in the agenda – including Sustainable Life at Home products, Democratic Design, Social Days etc.
• Digital Signage: Work with store matrix partners to develop digital content and take overall responsibility for co-ordinating the flow of information in Digital Signage system; maintaining a content calendar that includes updates on incentive, sales results, Growth w Impact priorities and more. Act as the systems' chief ambassador in the store. Share news with Service Offices when appropriate
• Plan and implement internal communication strategy, activities and content calendars aligned to commercial and business agendas
• Ikano One: support development of our intranet as a communication tool in our IKEA store, acting as its chief ambassador, regularly communicating local news and driving forward an engagement plan.
• Business Plan Co-Worker Diary: production of a co-worker Business Plan booklet, contributing local content, liaising with printers, translators and photographer to manage local production.
• Contribute from time to time to the SO What's Up newsletter with stories from the store
• Support Local Marketing initiatives as needed: Create communication plan and communication artwork, secure operation readiness and more.

Qualifications

Your profile

• Knowledge of communication planning – setting objectives, measuring outcomes
• Strong drive. Problem-solving approach. Outgoing manner, with ability to engage co-workers at all levels.
• Proven excellence in writing and public speaking. Fluent in English and the prominent local language.
• Knowledge of IKEA, its products and its Values an asset.
• Basic Graphic design

Additional Information

Please apply by 9th October 2025

Pak Kret, Nonthaburi

Ngernturbo was founded by a young generation of leaders on the belief that fair and reasonable access to capital is crucial to improving the quality of life, especially for grassroots people in Thailand. We are actively developing the next generation of leaders who will drive our company forward to make a meaningful and lasting impact across the country.

BRANCH COMMUNICATION SPECIALIST

As the Branch Communication Specialist, you are the voice of our company to our most critical audience: our frontline teams. Your mission is to ensure every branch is informed, engaged, and perfectly aligned with our company's strategy and values. You will transform policies and announcements into compelling content and creative campaigns that resonate, inspire, and drive unified action across the nation.

RESPONSIBILITIES:

• Develop the Public Relation plans from the headquarter to branches (ex. commission adjustment and product policy)
• Design and producing any work related to Public Relation (ex. poster and other social media)
• Create internal event or communication content in creative ways to ensure all branches understand same page
• Always find the better solution to communicate with branches
• Monitor and respond to comments and questions on internal communication channels
• Assist with the planning and execution of internal events and campaigns
• Participate in the development of the organization's internal communication strategy
• Build and maintain relationships with stakeholders across the organization

BASIC QUALIFICATIONS:

• Bachelor's degree in Communication, Marketing, or related field
• Experience in internal communication, corporate communication, or a related field as the advantage
• Strong writing and editing skills, with the ability to write engaging and effective content for different channels and audiences
• Excellent project management skills and ability to manage multiple priorities
• Strong communication and interpersonal skills, with the ability to collaborate with and influence stakeholders at all levels of the organization
• Proficiency in communication tools and software
• Experience with video production or other multimedia communication is a plus

PREFERRED SKILLS & EXPERIENCE:

• Creative Storytelling: You don't just share information; you craft compelling narratives that resonate with and motivate our teams.
• High Empathy: You possess a deep understanding of the branch perspective and can tailor messages to meet their needs and address their concerns.
• Collaborative Spirit: You thrive on working with diverse teams, building consensus, and uniting people behind a common message.
• Proactive & Resourceful: You are constantly seeking innovative communication methods and take the initiative to turn ideas into reality.
• Multimedia Savvy: Experience with video production, graphic design, or other multimedia communication tools is highly valued.

ADDITIONAL REQUIREMENTS:

• This role is based full-time at our Headquarters, Nonthaburi office. Candidates must be able to reliably commute to this location or be willing to relocate.
• Willingness to work extended hours as needed to meet ambitious project deadlines.

COMPENSATION AND BENEFITS:

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package. You will also receive access to comprehensive benefits, paid leave, and other company perks which will be discussed during the interview process.

EQUAL OPPORTUNITY EMPLOYER:

Our company is an Equal Opportunity Employer; employment is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, religion, gender, disability status, age, sexual orientation, gender identity, or any other legally protected status.

Position
: Employee Internal Communication

Department
: HR

Location:
Bangpoo, Mueang Samut Prakan, Thailand

Working time
: 7.40 am-17.25 pm

Job Purpose:

To strengthen employee communication and engagement by creating effective communication across multiple channels, managing content, support employee both office & operation staff. This role will ensure that HR programs, and branding initiatives are communicated clearly and consistently to internal audiences, fostering a positive work environment, and effectively supporting communication during sensitive issues or crisis situations.

Job Description:

·   Contribute to effective employee communication strategies by developing and proposing internal communication plans that support HR policies, employee programs, engagement activities, and campaigns promoting compliance and process improvement.

·   Develop and execute communication plans that ensure clear, consistent, and accessible messaging for employees at all levels including office staff and manufacturing.

·   Draft executive scripts, video scripts, and employee focused articles that align with internal campaigns and support key employee engagement initiatives.

·   Create bilingual content (Thai–English) such as articles, e-newsletters, leadership messages, event scripts, and campaign materials.

·   Review and proofread content in both Thai and English from media production teams and other functions to ensure accuracy, clarity, and alignment before internal distribution to employees.

·   Propose creative communication formats and innovative ideas tailored to each campaign, ensuring relevance, engagement, and effective message delivery.

·   Manage internal media calendars, editorial plans, and key campaign schedules.

·   Collaborate with senior leaders, all HR functions, and cross-functional teams to enhance the effectiveness of internal communication and ensure message alignment across the organization.

·   Support internal communication during crisis situations or sensitive issues by ensuring timely, clear, and appropriate messaging to protect the company's reputation and maintain employee trust.

·   Collect feedback, provide consultation on communication approaches, and report key communication insights and data.

·   Propose and produce employer branding content such as videos, employee stories, and campaign materials for social media platforms including LinkedIn, YouTube, TikTok, and the Facebook career page.

Who are we looking for?

• Bachelor's degree: Communication Arts, Marketing or related.
• At lease 5 years experiences working in Internal communication, Marketing, media agency.
• Capable of working place at the office in Bang Pu Industrial Estate area.
• Proficient using design tools and VDO edit program or app.
• Take ownership of assigned tasks and ensure timely delivery.
• Strive to show your new creative idea in design formats. Be energetic and have the ability to collaborate with different teams in both the office and factory team.
• Delight while you learn new knowledge about innovation, technology, and sustainability.
• Able to work outside company for events as needed (by company's car)

• Design and execute innovative communication strategies, both internal and external, aligned with organizational objectives.
• Plan, launch, and manage social media campaigns; create or supervise engaging content; oversee posting schedules across diverse platforms.
• Coordinate content development, manage product samples for loans and photoshoots, and organize promotional activities such as press conferences and exhibitions.
• Provide content for channels, including Instagram, Facebook, and TikTok.
• Develop creative event concepts and activations to capture and engage target audiences.
• Manage end-to-end event execution, covering logistics, scheduling, and budget control.
• Facilitate effective communication by liaising with internal teams and external stakeholders.
• Handle vendor management, including booth design, venue selection, and setup supervision.
• Work with the marketing team to create impactful event marketing materials and campaigns.
• Track event performance, prepare post-event content, and generate evaluation reports.
• Build and maintain strong relationships with customers, partners, and internal teams.
• Provide support for other ad-hoc and special projects as needed.

Qualifications

• Education: Bachelor's degree in Communications, Marketing, Public Relations, Event Management, or a related discipline.
• Experience: At least 2 years of relevant experience in communications, marketing, or event management, preferably with exposure to both corporate and public events.

• Skills & Competencies:

• Strong written and verbal communication skills in both Thai and English.

• Excellent planning, organizational, and project management capabilities.
• Proficiency in social media management, content creation, and digital marketing platforms.
• Creative mindset with the ability to design innovative communication and event concepts.
• Strong interpersonal skills and the ability to foster relationships with diverse stakeholders.
• Ability to perform under pressure, manage multiple priorities, and meet deadlines.
• Experience in vendor management, budget oversight, and contract negotiation.
• High attention to detail with a focus on delivering quality outcomes.
• Technical Proficiency: Skilled in MS Office Suite, Canva (or similar design tools), and familiar with analytics/reporting tools for campaigns and events. Video editing skills are an added advantage.

หน้าที่ความนรับผิดชอบ:

• วางแผนการสื่อสารการตลาด  เพื่อเผยแพร่ โปรแกรมส่งเสริมการขาย ของผลิตภัณฑ์บัตรเครดิต Co-Brand ทั้งด้านการกระตุ้นการใช้จ่ายผ่านบัตรเครดิต และการขยายฐานบัตร

• จัดทำสื่อประชาสัมพันธ์ ควบคุมการออกแบบ Artwork ทั้ง สื่อออนไลน์  สื่อสิ่งพิมพ์  และสื่อที่งานอีเว้นท์ต่าง ๆ

• รับผิดชอบเผยแพร่สื่อประชาสัมพันธ์ไปยังช่องทางต่างๆ ทั้ง Above & Below the line ถึงลูกค้า รวมถึงบุคคลในองค์กร และติดตามผล

• ร่วมวิเคราะห์และวางแผน  เสนอความคิดเห็นในการจัดกิจกรรมทางการตลาดแบบออนไลน์

• เขียนข้อความประชาสัมพันธ์  review ข้อความในสื่อโฆษณาต่าง ๆ

• ดูแลและ upload เนื้อหาสื่อประชาสัมพันธ์ ทั้งไทยและอังกฤษที่เผยแพร่บนสื่อผลิตภัณฑ์บัตรเครดิต Co-brand อาทิ หน้าเว็บไซต์, Mobile Application, Facebook, Line  ให้แสดงถูกต้อง ขึ้นตามกำหนด และ ควบคุมสื่อให้ถูกตามกฎเกณฑ์ธนาคาร regulation   และประสานงานกับหน่วยงานที่เกี่ยวข้องในการอนุมัติข้อความ ตามขั้นตอน  หรือแก้ไขเมื่อเกิดปัญหา ข้อร้องเรียนต่าง ๆ

• ติดตามภาวะการใช้สื่อในตลาดบัตรเครดิต วิเคราะห์และให้ข้อเสนอแนะแก่ผู้บังคับบัญชา เพื่อประกอบการตัดสินใจในการวางแผนและกำหนดกลยุทธ์ทางการสื่อสารการตลาด

• จัดทำข้อมูลและจัดทำรายงานเพื่อวิเคราะห์ผลการดำเนินงานในแต่ละโครงการ

• งานโครงการพิเศษที่ได้รับมอบหมาย

• ประสานงานกับ Partner และ Vendor และควบคุมโครงการที่ได้รับมอบหมายให้เป็นไปตามข้อตกลงสัญญา

คุณสมบัติ

• ผู้มีสัญชาติไทย  เพศชาย/หญิง   อายุไม่เกิน 40 ปี

• มีประสบการณ์ด้านงานสื่อสารการตลาด ไม่ต่ำกว่า 5 ปี

• วุฒิปริญญาตรี / โท สาขาบริหารธุรกิจ / สื่อสารการตลาด / การจัดการ / นิเทศศาสตร์ หรือสาขาอื่นที่เกี่ยวข้อง

• กรณีมีประสบการณ์ด้านงานบัตรเครดิต / บัตรเดบิต จะได้รับการพิจารณาเป็นพิเศษ

• มีทักษะการวิเคราะห์ การเจรจา การนำเสนองาน

• มีบุคลิกภาพดี

• มีมนุษย์สัมพันธ์ดี

สถานที่ทำงาน: สำนักงานใหญ่สีลม อาคารตรีทิพย์

สามารถส่ง CV มาได้ที่ หรือสอบถามที่ สิริอร โทร

Location: MRT Bang Sue

1-year extendable contract

Mon-Fri 8.30 AM PM

Key Responsibilities:

• Develop and implement innovative communication strategies, both internal and external, to support

the organization's goals.

• Plan and execute social media campaigns; create or oversee engaging content; manage posting

schedules across multiple platforms.

• Coordinate content planning and execution, manage samples for product loans/photoshoots, and

organize promotional events (e.g., press conferences, exhibitions).

• Contribute content to company's Digital Office platforms (e.g., Instagram, Facebook, TikTok).

• Develop creative event concepts and activations to engage target audiences.

• Manage all aspects of event execution, including logistics, timelines, and budgets.

• Liaise and coordinate with internal teams and external stakeholders to ensure smooth

communication flow.

• Oversee vendor management, including booth design, venue selection, and setup supervision.

• Collaborate with the marketing team to develop compelling event marketing materials and

communication campaigns.

• Monitor event performance metrics and produce post-event content and reports.

• Build and maintain strong relationships with key stakeholders, including customers, partners, and

internal departments.

• Support other special projects as assigned.

Qualifications

• Education: Bachelor's degree in Communications, Marketing, Public Relations, Event Management,

or a related field.

• Experience: Minimum 2-3 years' relevant experience in communications, marketing, or event

management (experience in both corporate and public event settings preferred).

Skills & Competencies:

• Excellent written and verbal communication skills in Thai and English.

• Strong planning, organizational, and project management abilities.

• Proficiency in social media management tools, content creation, and digital marketing platforms.

• Creative thinking and the ability to develop innovative concepts for communication and events.

• Strong interpersonal skills with the ability to build relationships with diverse stakeholders.

• Ability to work under pressure, manage multiple tasks, and meet deadlines.

• Competence in vendor coordination, budget management, and contract negotiation.

• Attention to detail and commitment to delivering high-quality outputs.

• Technical Proficiency: MS Office Suite, Canva or equivalent design tools, and familiarity with

analytics/reporting tools for campaign and event performance.

• Ability to edit video content will be considered an advantage**

*All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.

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PERSOLKELLY HR Services Recruitment (Thailand) Co., Ltd.

Human Resources Department 

21st Floor, Bangkok City Tower, Unit , 179 South Sathorn Road, Thungmahamek, Sathorn, Bangkok 10120

Marketing Communication Specialist, SEA is responsible for the development of South East Asia (SEA) market to execute marketing-communication operation. The role supports the local cluster marketing activities, campaigns and marketing-communications plans in alignment with regional marketing communication strategy. The function will manage the requirements for each local market to help drive results.

The role will interface with the regional marketing communication function as well as Business Lines to ensure perfect alignment of all regional communication strategies according to the regional needs and create synergies where possible between regions and cluster communications.

Responsibilities –

• Support marcoms plan for SEA guided by regional marketing communication manager and engage as a subject matter expert for the marcoms element.
• Support to identify and estimate market growth with business case creation to demonstrate marketing return on investment for emerging countries.
• First point of contact into marcoms and events planning as well as supporting program requests from cluster into the regional marcom and events function
• Oversee effective use of Elekta brand to ensure local marketing efforts align with the global Elekta brand.
• Provide copy, marcom edits and overall approval to SEA cluster.
• Ensure global processes are understood and help collaborate with key subject matter experts to support projects to operate within the Marketing Communications function (for example interaction with digital, tradeshows, events, social media, design and more) to achieve campaign success.
• Oversee marcom activities calendar and support to strategize into actionable deliverables.
• Help with agile communications plan and omni-channel marketing approach to help SEA respond to market and company changes effectively.
• Interface with Elekta's imaging partners to help drive market penetration and optimal execution of co-marketing programs in SEA.
• Assist in planning and executing the annual SEA sales meeting.
• Elevate the customer experience in current marketing mix of channels and tools, but also develop new best practices for customer engagement (eg site marketing, tender desk)
• Drive framework and adoption of Global MarCom processes and platforms (e.g. Regulatory approval process and systems, translations, creative services project management system, global sales portal)
• Drive development and adoption of global templates and assets for regional use (e.g. events, digital marketing) to professionalize marketing execution and increase efficiency.
• Oversee local vendor contracts and output quality to increase cost- and time efficiencies
• Support evaluation of the marketing effectiveness to ensure that programs are delivered within the requirements and on time, within budget and supports the business goals
• Stay on top of industry best practices and competitor activity to ensure that Elekta delivers game- changing ideas and solutions.

Relevant knowledge, skills and competencies:

• A team player and personal achiever with a strong track record of delivering successfully through others is essential
• Able to communicate key messages effectively
• Ability to communicate in several languages
• Good verbal and written communication skills
• Demonstrable experience of thriving in a fast-paced environment
• Bachelor's Degree or Master's Degree or equivalent work experience
• Experience working across cultures and internationally in a matrixed environment

Nice-to-Have:

• Marketing related experience in B2B
• Experience in healthcare marketing
• Experience in medical technology is highly desirable
• Advanced degree (marketing/MBA/advertising/communication)
• Experience in event and/or exhibit planning and execution
• Experience in Workfront, Salesforce, QlikSense, Vidyard, Camtasia

Primary Objectives:

The Communication Specialist is responsible for managing and resolving complex customer issues and conflicts. This involves developing and executing communication strategies to effectively address and resolve customer complaints, mediate disputes, maintain positive relationships with customers and the ability to handle high-pressure situations with professionalism. This role will work closely with customers and internal stakeholders to ensure consistent messaging and effective communication across all channels.

Principal Responsibilities: (Include but not limited to)

Email and SMS Management:

·    Respond to all communications such as emails and SMS within documented service agreements.

·    Maintain a high level of responsiveness and professionalism in all written communications.

·    Write, edit, and proofread high-quality communication such as emails and SMS.

·    Document all resolution processes and outcomes thoroughly.

·    Provide seamless, concierge-style service to customers and ensure the communication is grammatically correct and professional in nature.

·    Ensure quality customer service is provided to all potential and existing clients and customers.

Customer Issue Resolution

·    Address all written communication (including, but not limited to) of customer complaints and concerns promptly and professionally.

·    Proactively ensure account maintenance is prioritised and to avoid possible complaints.

·    Actioning Adhoc Escalations using proper policy and procedures.

·    Researching all queries/complaints thoroughly and providing detailed accurate account information.

·    Implement best practices and innovative solutions to enhance conflict resolution processes.

Stakeholder Collaboration

·    Take an active role in cross-functional projects and initiatives, leveraging your experience to enhance the efficiency and customer experience of operational processes.

·    Provide a holistic support tof all Consumer Finance Contact Centre team members under the contact centre and include other departments if necessary.

·    Implement and support communication strategies that align with the organisation's goals and objectives.

·    Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace.

·    Display a Count On Me service to all internal and external parties.

·    Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.

·    Display leadership values by ensuring effective communication and respecting your peers and managers.

Key Position Criteria:

·    Strong problem-solving and critical-thinking skills.

·    Ability to work independently as well as in a team environment.

·    An ability to work with a sense of urgency, whilst balancing a commitment to service quality.

·    Be well-equipped in being able to deliver difficult information to customers.

·    An ability to work under pressure and maintain a positive attitude.

·    Be proactive and solutions-focused.

·    Effective communication skills at all levels.

·    Ability to work autonomously in a fast-paced environment.

·    Experience in high volume or fast-paced collections environment

·    Microsoft Office experience will be well-regarded