644 Contact Center jobs in Thailand

Responsibilities:

• Respond to customer inquiries via non-voice channels: email, live chat, and social media.
• Provide clear and accurate information on products, membership benefits, promotions, stores, and service facilities.
• Manage and resolve requests, complaints, and feedback in a timely and professional manner.
• Offer initial troubleshooting and solutions for technical or general issues, escalating to relevant teams when necessary.
• Ensure all responses follow company service standards, tone of voice, and guidelines.

Qualifications:

• Bachelor's degree in any field.
• TOEIC score 600 or above.
• 1–2 years of experience in customer service, preferably in non-voice channels.
• Strong English reading & writing skills with attention to detail.
• Service-oriented, problem solver, able to work under pressure.
• Flexible to work shifts, weekends, and public holidays.

หน้าที่ความรับผิดชอบ (Job Description):

1. ให้ข้อมูลเกี่ยวกับการรักษา โปรแกรม และแพ็กเกจของโรงพยาบาล ผ่านช่องทาง โทรศัพท์, Facebook, Line OA, Instagram, และเว็บไซต์

2. ตอบแชท ตอบคอมเมนต์ และโทรศัพท์อย่างมืออาชีพ พร้อมบันทึกข้อมูลลงระบบ

3. รับนัดหมายเข้ารับบริการของผู้ป่วย พร้อมประสานกับแผนกที่เกี่ยวข้อง เช่น แผนกเวชระเบียน, พยาบาล, การเงิน

4. ติดตามผลหลังการรักษาเพื่อดูแลลูกค้าเชิงรุก (Customer Retention)

5. ช่วยเสนอแนะแพ็กเกจหรือบริการที่เหมาะสมกับอาการผู้ป่วยเบื้องต้น (Consult)

6. จัดการเอกสารการนัดหมาย และสรุปรายงานการติดต่อประจำวัน

7. ดูแลภาพรวมของการให้บริการออนไลน์ให้เป็นไปตามมาตรฐานของโรงพยาบาล

8. สรุปและทำรายงานยอดประจำวัน/เดือน ให้ผู้บริหารรับทราบ

คุณสมบัติ (Qualifications):

1. วุฒิ ปริญญาตรี ขึ้นไป (ทุกสาขา หากจบสาขาสื่อสาร, การตลาด, หรือสุขภาพจะพิจารณาเป็นพิเศษ)

2. มีประสบการณ์ทำงาน Call Center / Online Admin / Sale Co-ordinator จะพิจารณาเป็นพิเศษ

3. สื่อสารได้ทั้งภาษาไทย-อังกฤษ น้ำเสียงดี มีทักษะการพิมพ์ และการพูดโน้มน้าว

4. เข้าใจพฤติกรรมผู้บริโภคออนไลน์ และการให้บริการแบบมืออาชีพ

5. หากมีประสบการณ์ในธุรกิจโรงพยาบาลหรือคลินิก จะได้รับการพิจารณาเป็นพิเศษ

6. เปิดใจรับฟังความคิดเห็น คำติชม ของผู้อื่นได้เป็นอย่างดี

7. มีวินัยในการทำงานที่ดี และมีความรับผิดชอบสูง

Working Location: Gaysorn Amarin Tower, BTS Chitlom

Working Hours: 5 days / week (Hybrid: 1 day from the office, 4 days from home) & shift work

Attractive Salary and Additional Benefits

Job Summary:

We are looking for English Client Operations Executives (Full-time). In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives "Delivering unique holidays to our customers". We are looking for candidates, who are based in Bangkok.

Responsibilities:

• Provide excellent customer service.
• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

Requirements:

• Excellent to Fluent in English - written and spoken
• New graduates are welcome
• Able to work in shifts

Key Responsibility:

• Handle inbound and outbound calls to assist customers with inquiries, complaints, and requests.
• Manage and resolve customer complaints and urgent issues through various channels such as telephone and social media.
• Provide accurate and timely information regarding the shopping mall, including stores, facilities, services, and events.
• Create work orders and record customer details into the system.
• Follow up on complaints, maintenance issues, and service requests until resolution and case closure.
• Analyze recurring issues and propose preventive or immediate solutions.
• Prepare daily, weekly, and monthly reports on calls, complaints, and maintenance requests.
• Perform reception duties, including greeting visitors, verifying identification, and issuing visitor access cards for office building entry.
• Coordinate and manage the process of collecting and returning visitor cards, ensuring security protocols are followed.
• Collaborate with relevant departments to ensure smooth operations and enhance customer satisfaction.

Qualifications:

• Minimum 3 years of experience in a call center or customer service role.
• Experience in handling complaints, inquiries, and service requests via phone, social media, or in-person channels.
• Familiarity with CRM systems or call center software is an advantage.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Strong interpersonal skills and the ability to work as part of a team.
• Willingness to work in shifts, including weekends and public holidays.
• Strong verbal communication and active listening skills.
• Service-minded with a professional and courteous approach.
• Ability to remain calm and manage challenging or emotional customer situations.
• Effective problem-solving and decision-making skills.
• Strong multitasking ability in a fast-paced environment.
• High attention to detail and accuracy in documentation

CP AXTRA | Lotus's

CP AXTRA Public Company Limited.

Nawamin Office: Buengkum, Bangkok 10230, Thailand

"By applying for this position, you consent to the collection, use and disclosure of your personal data to us, our recruitment firms and all relevant third parties for the purpose of processing your application for this job position (or any other suitable positions within Lotus's and its subsidiaries, if any). You understand and acknowledge that your personal data will be processed in accordance with the law and our policy."

Responsibilities

• Manage and oversee the Contact Center system.
• Analyze system usage data to improve service efficiency.
• Provide support to the Contact Center team in system usage and basic troubleshooting.
• Coordinate with IT teams and external vendors to resolve issues and enhance the system.

Qualifications

• Strong sense of responsibility and ability to work well in a team.
• Service-minded, with the ability to work under pressure.
• Experience in IT support or problem analysis.
• Good communication skills.
• Strong problem-solving abilities.
• Ability to communicate in English.
• Preferred: At least 1 year of experience working with Contact Center systems.

Job Description

• Provide customers with information about products and services, including credit cards and loans.
• Offer advice and resolve basic issues for customers.
• Listen to feedback and complaints to coordinate with relevant departments.
• Compare the benefits of Card X products and services with the market to deliver useful and suitable information to customers.

Qualifications

• Bachelor's degree in any field.
• Proficient in using computers and typing in Thai/English.
• Work 5 days, off 2 days, able to work rotating shifts (morning, afternoon, night) and able to work overtime.
• Able to commute to work at Bangkhen branch (BTS Ratchayothin).
• Good command in English.

Benefits

• Base Salary + additional compensation (attendance bonus, shift allowance, OT, incentive, productivity bonus).
• Provident fund.
• Social Security
• Health insurance, Accident insurance, Life insurance.
• Language allowance (TOEIC Score 550+)

Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Contact Center Supervisor

Job Description

1.Manage Contact Center to meet CC KPIs, Handle or Consult agents to solve cases within SLAs

2.Monitor and evaluate the performance to develop performance improvement and action plans.

3.Ensure daily processes/ contact center operation to meet KPIs and SLAs

4.Handle the other jobs as assigned

Recruiter

Pitchaporn Sukittipattanakul (พิชชาพร สุกิตติพัฒนากุล)

About the role

Join our dynamic Contact Center team as a Contact Center Agent at Inchcape (Thailand) Co., Ltd. In this full-time role based in Showroom Jaguar Landrover Rama 4 rd. Khlong Toei, Bangkok, you will be the first point of contact for our valued customers, providing exceptional customer service and support. As a key member of our customer service team, you will play a vital role in ensuring our customers have a seamless and positive experience with our brand.

What you'll be doing

• Handling inbound calls from customers with professionalism and empathy
• Responding to customer inquiries, concerns and requests in a timely and effective manner
• Troubleshooting and resolving customer issues to their satisfaction
• Maintaining accurate records and documentation of all customer interactions
• Identifying opportunities to enhance the customer experience and providing feedback to the team
• Continuously learning about our products and services to provide the best possible information to customers
• Adhering to company policies, procedures and quality standards

What we're looking for

• Previous experience in a customer service or call center role is highly desirable
• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries
• Ability to work well in a fast-paced, high-volume environment and remain calm under pressure
• Good in English, both verbal and written
• Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At Inchcape (Thailand) Co., Ltd., we are dedicated to creating a positive and supportive work environment for our employees. Some of the key benefits you can expect include:

• Comprehensive health and life insurance coverage
• Generous holiday entitlement and paid leave
• Opportunities for career advancement and personal development
• Collaborative and friendly team culture

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now

To discovering, organizing and analyzing customer inquiries /complaints and other customer contact insights with root cause findings and provide recommendation for improvement and increasing customer's satisfaction index *Responsibilities: *

• Establish a high standard of quality for contact center for better customer experience.
• Work closely with call center outsource and supervise call center agent for increasing call performance
• Manage and improve call center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
• Summarize, collect and analyze call center trends and data for regular performance reports and recommend good action plans for our management
• Oversee system maintenance and upgrade implementation.
• Develop case management to support all aftersales services for better customer experience
• A key role in the development and execution of omnichannel platform and design business process to support for all types of services
• Design and implement customer satisfaction index to improve service for all touchpoint

Qualification

• At least 5 years' experience for contact center service and customer management
• Bachelor Degree in Business Administration or related field
• Ability to analyze and report/communicate results together with root cause analysis and development of enhancements/corrective actions
• Excellent written and verbal communication skills
• Strong experience in role managing multiple multi-team project

Interested candidates are invited to write in with full resume with expected salary, and enclosing a recent photograph via click "Apply Now " to

Recruitment Center

Major Development

141 Major Tower Thonglor 18th  Floor, Soi thonglor10, Sukhumvit 55, Wattana, Bangkok

Contact Us

Recruitment Major - CRAFTING LIFESCAPE TO EXCELLENCE

Telephone : #1201 K'Phakorn

Line@ : @ majorcareers

Facebook : Major Development Careers