233 Contract Excellence jobs in Thailand

Location: BTS Chongnonsi | Department: Operations / Transformation | Full-time

We are seeking an Operation Excellence & Transformation Lead to drive efficiency, innovation, and transformation across our organization. The role partners with business stakeholders to analyze current workflows, identify pain points, and implement practical or technology-enabled improvements. The ideal candidate combines creative problem-solving with hands-on experience in process redesign and change management.

• Collaborate with business teams to map, document, and analyze end-to-end processes across functions.
• Identify inefficiencies, bottlenecks, and opportunities for improvement using process adjustments, existing technologies, or emerging solutions.
• Recommend and implement practical and innovative improvements, including automation, barcode/RFID, mobility tools, or low-code applications.
• Lead cross-functional initiatives to align process improvements with organizational strategy.
• Act as a change agent, facilitating stakeholder buy-in, providing training, and ensuring smooth adoption.
• Define and monitor KPIs to measure impact, track benefits, and embed a continuous improvement culture.
• Maintain business process improvement roadmaps and report progress to senior management.

• Bachelor's degree in Engineering, Computer Science, Industrial Engineering, or related fields.
• 10+ years of corporate experience with broad exposure across operations, supply chain, finance, and commercial functions.
• Strong understanding of end-to-end business processes with a generalist mindset.
• Proven track record in process improvement, operational excellence, or transformation initiatives.
• Excellent problem-solving, communication, and facilitation skills.
• Familiarity with Lean, Six Sigma, Kaizen, or other process improvement methodologies.
• Experience identifying and implementing technology solutions (automation, ERP enhancements, scanning devices, low-code tools).
• Consulting experience is a plus.

• Lead high-impact initiatives that transform business operations.
• Work across multiple functions with hands-on influence on efficiency and innovation.
• Be part of a culture that values continuous improvement, creativity, and practical solutions.

About the Role

We are seeking a highly experienced
Centre of Excellence (CoE) Manager – HR
to join our Human Resources team. The role will be responsible for designing and embedding HR frameworks, policies, and programs that support organizational capability, talent development, and cultural transformation.

Responsibilities

• Develop and implement HR frameworks in performance management, talent management, competency models, and succession planning.
• Lead organizational design and change management initiatives to enhance business effectiveness.
• Partner with HRBPs and senior leaders to address complex people challenges and provide expert guidance.
• Manage HR projects from planning to execution, ensuring alignment with organizational objectives.
• Utilize HR analytics and insights to evaluate program effectiveness and drive continuous improvement.

Qualifications

• Master's degree in HR, Business Administration, or related field.
• 8–12 years of HR experience, including at least 3–5 years in HR Consulting / HR Transformation.
• Proven expertise in organizational design, performance management, and talent development.
• Strong project management and stakeholder engagement skills.
• Analytical and data-driven mindset.
• Excellent communication in both English and Thai.

Why Join Us?

• Opportunity to shape HR strategy and frameworks within a dynamic organization.
• Exposure to senior stakeholders and leadership decision-making.
• Competitive remuneration and career growth prospects.

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.

Key Responsibilities:

• Customer Excellence (Export Operations):
• Coordinating and processing export orders for customers in the Asia region.
• Liaising with internal teams (e.g., logistics, supply chain) to ensure timely delivery.
• Monitoring and updating order status, resolving discrepancies, and ensuring customer satisfaction.
• Preparing and maintaining export documentation as required.
• Administrative & Accounting Support:
• Issuing billing documents, receipts, and related financial paperwork.
• Supporting customer payment follow-ups and assisting in collection tracking.
• Organizing and maintaining accounting records and ensuring proper filing.
• Assisting in preparing reports or summaries for internal finance teams.

Qualifications:

• Bachelor's degree in Business Administration, Logistics, Accounting, or a related field.
• 2–4 years of experience in customer service, export operations, or administrative/accounting support.
• Good command of English (spoken and written).
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and organizational skills.

Managing the process excellence function including all the related activities of process analysis, project management, supporting with documentation + business process modeling in compliance with KN standards.

Your focus will be on constantly supporting our teams by seeking opportunities for process improvements to positively impact productivity + data quality. Though process audits + KPI reporting, you will work with the relevant stakeholders to ensure the execution + delivery of process excellence.

• To ensure operational excellence through adherence to designed processes + process audits.
• To oversee + ensure the delivery of process improvement projects with the objective of productivity and/or quality enhancement with lean methodology.
• To ensure high levels of data quality via analysis, review + action planning together with the business unit
• To drive process improvement, process re-engineering + support the implementation of changed processes to improve the quality + productivity of operational processes + systems.
• To support the analysis of operational procedures, assisting with documenting + producing solutions.
• To apply project management in compliance with lean methodologies to ensure controlled + structured implementations, as well as assisting in planning + execution of project tasks
• To strive for productivity increases through automation + optimization of operational processes to ensure better quality + customer satisfaction in alignment with corporate strategy.
• To find solutions + seek opportunities for the organization that will further operational + strategic goals.

YOUR ROLE

This position is engaged in following main activities: data gathering and analysis for the existing operations with the aim to provide suggestions on the improvements and/ or standardization of the current process; preparation and participation in improvement projects; monitoring progress of Continuous Improvement (CI) initiatives implementation at current operations; knowledge sharing across CEVA operations (best practice sharing).

WHAT ARE YOU GOING TO DO?

• Performs data gathering and data analysis.
• Preparing and conducting improvement projects at sites.
• Monitoring progress and sustainability of CI at sites.
• Participate in Site Classification Assessments (operational best practices metrics) in order to support operations with tools and techniques wo meet SCA target.
• Contribution to further development of CI.
• Active participation in training and coaching.
• Maintain good relationship with site/ contract / operation managers & site change agents & obtain support for LEAN activities.

WHAT ARE WE LOOKING FOR?

• Experience in driving within process improvement initiatives operations.
• Demonstrates a proactive and can-do attitude in approaching challenges and finding effective solutions.
• Quick learner, being able to interpret and guide company standards application.
• Eager to communicate and share knowledge with operational teams.
• Preferable: Industrial Engineering and Logistics engineering background.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

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Become a part of Thailand's no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Operation Excellence Manager

Job Description

Process Development & Improvement:

• Lead and manage operations development team, allocate workload, and coordinate development projects to ensure timely delivery and quality outcomes
• Lead development and implementation of operational procedures, workflows, process flows, system requirements, and UAT execution in collaboration with IT, Product, and Compliance teams to enhance operational efficiency

Vendor Management:

• Call Center Oversight & Coordination: Oversee outsourced Call Center operations to ensure consistent service quality standards and customer satisfaction levels through regular review of service level agreements (SLA) and key performance indicators (KPI)
• Manage other outsourced vendors under Operations department oversight, including performance monitoring, compliance with operational standards, contract management, performance evaluations, and coordination with internal teams for seamless integration
• Lead vendor process improvement initiatives, develop system integration requirements, and coordinate with vendors to enhance operational efficiency and service delivery capabilities
• Internal Monitoring & Reporting:
• Lead comprehensive data gathering and analysis initiatives across all operations teams as assigned by senior management, coordinate with specialist team members to collect operational data, analyze performance metrics, and prepare regular and ad-hoc reports (daily, weekly, monthly) for senior management to support internal control monitoring and decision-making
• Lead analysis of operational data to support process development and system improvement initiatives, including identification of manual processes that can be automated in the future

Qualifications

Essential Requirements:

• Bachelor's degree in Business Administration, Management, Engineering, Computer Science, Information Technology, or related field
• Minimum 7 years of experience in operations management, business process development, system development, workflow design, or system requirements analysis
• Experience in vendor management and service level agreement monitoring is preferred

Professional Competencies:

• Strong leadership and project management skills with ability to manage multiple development initiatives and vendor relationships simultaneously
• Analytical and problem-solving skills with ability to identify operational inefficiencies and develop practical solutions
• Solid technical foundation in system integration and process automation tools essential for operational development
• Detail-oriented approach with strong attention to quality assurance and continuous improvement methodologies

Language and Communication:

• Fluent in Thai and English (both written and spoken)
• Excellent communication and negotiation skills for vendor management and internal coordination
• Strong leadership and team management abilities with proven ability to coordinate cross-functional projects

Recruiter

Atitaya Dechpan (อทิตยา เดชปาน)

About the Role

We are seeking a highly experienced Centre of Excellence (CoE) Manager – HR to join our Human Resources team. The role will be responsible for designing and embedding HR frameworks, policies, and programs that support organizational capability, talent development, and cultural transformation.

Responsibilities

• Develop and implement HR frameworks in performance management, talent management, competency models, and succession planning.
• Lead organizational design and change management initiatives to enhance business effectiveness.
• Partner with HRBPs and senior leaders to address complex people challenges and provide expert guidance.
• Manage HR projects from planning to execution, ensuring alignment with organizational objectives.
• Utilize HR analytics and insights to evaluate program effectiveness and drive continuous improvement.

Qualifications

• Master's degree in HR, Business Administration, or related field.
• 8–12 years of HR experience, including at least 3–5 years in HR Consulting / HR Transformation.
• Proven expertise in organizational design, performance management, and talent development.
• Strong project management and stakeholder engagement skills.
• Analytical and data-driven mindset.
• Excellent communication in both English and Thai.

Why Join Us?

• Opportunity to shape HR strategy and frameworks within a dynamic organization.
• Exposure to senior stakeholders and leadership decision-making.
• Competitive remuneration and career growth prospects.

• Lead the development and implementation of operational excellence initiatives to improve field service efficiency, quality, and cost-effectiveness.
• Develop and oversee comprehensive training programs for field technicians, ensuring skill enhancement, certification, and adherence to safety and quality standards.
• Monitor service performance and assurance metrics, coordinating with relevant teams to meet or exceed SLAs and maintain high customer satisfaction.
• Drive cross-functional integration between the Qrun workforce management system and the CXM customer experience platform.
• Collaborate with IT, Network Operations, Customer Experience, and HR to align COE initiatives with organizational goals.
• Lead technical and workforce transformation projects, including adoption of digital tools, automation, and innovative practices.
• Provide leadership and mentorship to the operations excellence team and field management.
• Oversee collection and analysis of operational data to identify insights and opportunities for improvement.
• Ensure compliance with industry regulations, company policies, and safety standards.

• Bachelor's or Master's degree in Telecommunications, Engineering, Business Administration, or related field.
• 8-10 years of experience in telecom service operations, field operations, or related industry; minimum 3-5 years in management.
• Experience leading operational improvement or transformation projects.
• Strong knowledge of workforce management and CX systems (Qrun, CXM).
• Ability to develop and implement training programs and drive cross-functional initiatives.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in data analysis and performance monitoring.
• Fluent in Thai and English (spoken and written).
• Preferred: PMP or Lean Six Sigma certification.

We are looking for an Operation Excellence Manager to support our Digital & Business Transformation initiatives. You will drive operational excellence, streamline core processes, and implement new technologies (Power Platform, BI, Automation, and supporting systems) to improve efficiency and enable data-driven decision-making.

What You'll Do:

• Support Operational Excellence initiatives, including core process improvement and adoption of new technologies to reduce manual processes.
• Analyze, design, and support Supporting Systems such as Field Service Management, Project Management Systems, and Power Platform (Power Apps, Power Automate).
• Collaborate with Sales and Operations teams to gather and analyze requirements for system development and data management.
• Design and develop Power BI dashboards to enable data-driven decision-making.
• Perform data analysis to extract business insights and recommend efficiency improvements.
• Provide technical support to internal system users.
• Participate in development and implementation of new systems and automation initiatives.
• Coordinate with IT development teams and stakeholders to ensure solutions align with requirements and project timelines.

What We're Looking For:

• Bachelor's degree in information technology, Computer Science, Data Science, or Business Analytics.
• Minimum 5 years of experience as a Business Analyst, System Analyst, or related role.
• Hands-on experience with Microsoft Power BI and Power Apps.
• Strong skills in System Analysis, Data Analysis, and writing Requirement Documents.
• Excellent communication and collaboration skills across functions.
• Knowledge of SQL, REST API, or Web-based system development is a plus.