20 Contract Excellence jobs in Thailand

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

**What You Do**:

- Contributes to the development of the global way of working
- Ensure the effective management of process change management, integrity of data, reporting and education
- Lead a team composed of Business Unit team members on commercial projects on for example pricing, customer segmentation, sales management, strategic marketing
- Identify core issues and improvement areas where needed to make them applicable for the Business Unit
- Synthesize findings, develop, and discuss recommendations with Business Unit Management and General Manager
- Build capabilities within the sales department by collaborating with Training Manager through leading workshops, trainings, and coaching
- Act as a change agent to drive business improvement within the commercial organization
- Lead in the implementation of commercial excellence in the business group

**Who You Are**:

- Bachelor / master's degree in business, economic, or a related field
- 5+ years of experience as Business Analyst, Commercial Excellence Manager, Business Excellence Manager
- Strong analytical and quantitative skills
- Strong problem-solving and logical thinking skills
- Interface with local business management for market segments
- Achieving Results - Is goal-directed, persistent
- Business Expertise - Applies emerging knowledge and trends in one's area of expertise to improve results
- Teamwork and Collaboration - Addresses and resolves conflict by creating an atmosphere of openness and trust
- Expert in sales and service back-office processes with potential to contribute to the whole team
- Initiates & leads deployments within the scope of the domain roadmap in assigned area

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Position Statement:
The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.
Key Responsibilities
Quality Governance & Compliance
-Lead property-wide Quality Assurance meetings; consolidate findings from audits, Forbes criteria, and brand standards.
-Conduct regular audits and walkthroughs; assign and track corrective actions with department heads.
-Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteria.
Guest Experience & Feedback Analysis
-Analyze guest feedback from internal platforms and external review channels to identify trends and root causes.
-Drive the Stay Experience Platform program; translate insights into actionable improvements across departments.
-Own the Customer Preference Centre to enable hyper-personalized service and targeted upselling.
Process Optimization & SOP Management
-Review and redesign SOPs to eliminate inefficiencies and elevate service delivery.
-Coach department heads on Lean Six Sigma principles to streamline operations and enhance consistency.
-Establish and maintain QA processes and documentation.
Training & Capability Building
-Partner with HR and L&D to design and deliver training on QA, Forbes standards, and continuous improvement.
-Monitor team competency and readiness through audits, observations, and feedback loops.
-Prepare and lead Forbes and mystery audit simulations to ensure audit-readiness.
Innovation & AI Integration
-Curate and govern a secure AI Prompt Library for service recovery, guest communication, and process improvement.
-Leverage AI and analytics tools (e.g., Power BI, Copilot Studio) to build dashboards and track KPIs.
-Pilot innovative strategies to enhance personalization, engagement, and operational agility.
Financial & Strategic Impact
-Build ROI models for improvement initiatives; collaborate with Finance to embed savings into forecasts.
-Track and report on quality-driven financial outcomes (e.g., RevPAR uplift, cost savings, guest retention).
-Align quality initiatives with ESG and sustainability goals where applicable.
**What are we looking for?**
+ Qualifications & SkillsRequired- Bachelor's degree in Hospitality, Business Analytics, or related field.- 8 years of progressive experience in luxury hotel operations, including guest-facing and leadership roles.- Certified Lean Six Sigma Black Belt or equivalent.- Advanced proficiency in Microsoft Power BI, Copilot Studio, and data visualization tools.- Strong communication, facilitation, and cross-functional leadership skills.Preferred- Master's degree in Operations, Data Science, or Business Management.- ISO 9001 Lead Auditor, EFQM Assessor, or similar quality accreditation.- Experience in multi-property, pre-opening, or regional roles.- Recognized thought leadership in AI, Lean, or hospitality quality management.
+ Leadership Attributes- Executive Presence & Influence: Inspires confidence across all levels, from owners to frontline staff.- Analytical & Insightful: Translates complex data into clear, actionable strategies.- Innovative & Curious: Constantly explores new tools and methods to enhance guest
+ experience.- Collaborative & Approachable: Builds trust and alignment across diverse teams.- Results-Oriented: Sets clear goals, tracks progress, and celebrates success.
**Job:** _General Manager/Hotel Manager_
**Title:** _Director of Quality Excellence_
**Location:** _null_
**Requisition ID:** _HOT0BSIQ_
**EOE/AA/Disabled/Veterans**

Job Posting Location Bangkok
Job Summary Create content and communicate information for the technicians team, explore new service and improve digitize working process for FBB team and improve root cause analysis for customer problem from installation and maintenance work.
Job Description Roles & Responses Create content and communicate information, news, work procedures for the technicians team.
Explore new service and improve digitize working process for FBB team, installer, AIS Fibre GURU and subcontractor.
Improve root cause analysis for customer problem from installation and maintenance work.
Cooperate with relevant teams such as Business integration, Engineer, Legal, Accounting, etc. to implement and launch products.
Qualifications Age 25 - 30 years' old.
Bachelor or Master Degree in Telecommunication, IT or any related field.
At least 2 years' experience in Product Development, Project management, Data Analytic.
Good at presentation and communication skills.
Ability to engage in verbal, written & visual communications internally & externally across teams.
Innovative thinking & able to work with pressure.
Good command in English. Recruiter Natsupa Pothiprasat (ณัฐสุพา โพธิประสาท)

**KEY OBJECTIVES**:

- Manage and prioritize the portfolio of Vietnam expansion projects related to HR&C; work hand-in-hand with functional leaders to develop and implement improvement ideas
- Assist HR&C in cross functional and transformational projects

**Project Management**
- Lead the deployment of project management best practices, drive project management cadence, as well as oversee the project review forum to track strategic outcomes/risks (including quality gates) and review process maps and gaps
- Monitor adoption of project outcomes after handover to to Vietnam expansion program on every milestone
- Manage communications, stakeholders management, and change management working side-by-side with HR&C functional leaders for THA/VNM expansion project, as well as for strategic HR&C projects

**People Strategy**
- Lead HR&C people strategy development, as well as Vietnam expansion people strategy development
- Support to oversee the Vietnam expansion counsel forum to review progress and outcomes of existing HR&C Vietnam expansion initiatives and make decisions on future continuation, scoping, and timeline
- Lead internal HR&C engagement initiatives, including HR&C townhall toe ensure people strategy are well cascaded to wide HR&C organization

About DKSH
DKSH’s purpose is to enrich people’s lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.
Delivering life-saving drugs to hospitals, bringing high-quality products to remote villages, installing technology that raises living standards, and providing new formulations for healthcare products that make life easier. These are just a few examples of how DKSH touches people’s lives around the clock. We do this while helping our clients and customers grow by providing services including sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services.
Listed on the SIX Swiss Exchange, DKSH operates in 36 markets with 33,100 specialists, generating net sales of CHF 11.1 billion in 2021. Founded by Swiss entrepreneurs in 1865, we have been deeply rooted in Asia Pacific for over 150 years.

Why It’s Great to Work at DKSH
Join a purpose-driven company and help enrich people’s lives every day. We provide reliable access to high-quality products and services, like COVID-19 vaccines, and create sustainable value for all our stakeholders, generate jobs, and give back to society. Founded over 150 years ago in Asia by three Swiss traders, DKSH still maintains the same entrepreneurial mindset. Be part of our diverse team of more than 33,000 people working in 36 markets across the globe. You will learn and develop both professionally and personally in a modern environment offering hybrid work arrangements. Come and meet our energetic, passionate, and purposeful team and be part of something big.

Job Summary
- Define the level and standard for marketing & sales practices in HEC BU for each form of client (and own brands) business model.
- Drive capability development through hands-on market support of Brand and Medical Channel Marketing practices in 12 countries (by priority)
- Lead and leverage digital technology to develop playbooks, tools, systems, training programs and analytics to support the growth of key client & product portfoliosGeneral Responsibilities
- Define the “DKSH way” for HEC medical channel marketing and sales practices: simple, clear process to be used in each market for developing brand/product growth plan and resource allocation (including sales plan)
- Develop HEC-specific Brand and Multi-Channel Marketing & Sales process, success models and case studies leveraging individual market strengths across the HEC BU
- Identify key data sources regionally and locally (internal and external) and develop a plan to acquire new data to support Product and Channel Marketing and Resource Optimization.
- Define process steps and develop/gather good practice standards to be used in marketing and sales excellence program. Participate in assessing HEC businesses against industry standards and support in development areas by country priority.
- Drive DKSH best practices and embed the planning cycle & execution plan (client, product, channel, customer, sales)
- Drive pilot digital marketing initiative as part of the digital acceleration roadmap to effectively engage changing client, customer & patient behaviors.
- Develop a suite of playbooks to support markets in building insight. Identifying key growth drivers leveraging of DKSH strengths.
- Define acquiring/developing practitioner and/or patients’ data at the market level and support key markets in developing priority therapeutic and brand segments.
- Collaborate with Fantree academy to update and/or (co)-create training programs to ensure the marketing and sales standards are up to DKSH HEC standards.
- Align and collaborate with other stakeholders (HEC markets, HEC BD, HEC RA, Data Analytic Team) to maximize commercial impact in market development.Functional Skills and Knowledge
- Marketing and sales experience (Pharmaceutical & OTC industry).
- Digital marketing and remote engagement track record is a prerequisite.
- Deep understanding of healthcare needs, pain points, and trends.
- Have worked in APAC region, preferable with experience in multiple markets in APAC.
- Excellent written and verbal communication skills, ability to present internally and externally.
- Strong operating and leadership skills; equally comfortable being executing hands-on and leading internal and external teamsEducation
- MBA preferred
- University degree (preferably in science/healthcare/tech/business)Work Experience
- Minimum 8-10 years of pharmaceutical/OTC marketing & sales experience
- Minimum 3 years’ experience in working across Asia/SEA

ABOUT UNILEVER
Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.
Unilever is celebrated for its relentless innovation, not only in product development but also in its strategic and operational frameworks. The Compass strategy was devised to empower the business with effective profit and loss management. Building on this foundation, the Finance Target Operating Model (TOM) delineates the roles and workflows for National Finance Teams with precision.
Compass also sought to reduce organizational costs, and the adoption of disruptive technology further underscored the rationale for TOM. Launched in July 2022, the Compass strategy set the stage for the TOM Project, which commenced in 2023 to elevate Compass's vision, integrating seamlessly with the dynamic technological landscape.
TOM has established principles for FET Local Partner to managing and optimizing country managed KPI (Non-BU), which covers Cash, Overhead National Management, and Other Country Budget Controls.
POSITION OVERVIEW
This role will handle Local Partnering with Country Overhead Stakeholder (CD, HR, Legal, Finance, and other national management function) under FET Local Partnering. You will play a pivotal role in supporting the financial health and operational efficiency of the organization. You will be responsible for target setting, driving National overhead cost-saving initiatives, forecasting and analytic, as well as providing strategic financial insight for key stakeholders including business case preparation to support decision making.
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are passionate about driving business performance, collaboration, simplification, and creating value for business then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE Target Setting
+ Lead target setting process with Global Performance Management (GPM), including Overhead assumptions, budget transfer/adjustment, communication, and operationalization to budget owners.
+ Set Thailand National Overhead budget by functions, get signoff from Leadership Team (LT) and cascade the budget to all budget owners
+ Monitor and report on the progress of National Overhead forecasts, gap vs budget, identify areas of improvement and provide actionable insight for National LT and business partners.
+ Ensure alignment of National Overhead budgets with overall business objectives.
Drive Savings (F4G)
+ Identify and implement cost-saving initiatives across National Overheads.
+ Conduct a thorough review of expenditure to highlight potential savings and efficiencies.
+ Partner with various functions to develop and execute plans to achieve cost reduction targets.
Forecasting & Analytics
+ Coordinate with Overhead Budget Control COE to ensure accuracy and completeness of financial data, including financial forecast, variance analysis and year-end hard close review
+ Utilize financial models and tools to predict future financial outcomes and identify trends.
Partnering and Business Case Development
+ Conduct financial performance review with BU Finance on monthly basis.
+ Develop comprehensive business case for new initiatives and investments, ensuring alignment with financial goals.
+ Evaluate the financial impact of overhead strategic decisions and provide recommendation to senior management.
+ Act as trusted advisor for National Management Overhead stakeholder and Business Unit.
Experiences & Qualifications
+ Bachelor's degree in management, Finance, Accounting, or a related field. MBA, CPA, CMA certification is a plus.
+ Minimum of 3 years' experience in financial planning, analysis, and business partnering. preferably in FMCG sector.
+ Proficiency in financial modelling, financial software, and forecasting tools (Excel, SAP, Hyperion Oracle, PowerBI)
+ High attention to detail and strong organization skills.
+ Ability to work collaboratively in a team environment and manage multiple stakeholders.
+ Fluency in English
Skills
+ Strategic thinking and problem-solving abilities.
+ Result-oriented with proactive approach to driving business performance.
+ Strong negotiation and influencing skills.
+ Adaptability and resilience in a dynamic business environment.
+ Commitment to continues improvement and innovation.
+ Strong analytical skills with the ability to interpret complex financial data.
+ Excellent communication and presentation skills.
Key stakeholder
+ Centre of Excellence (COE)
+ National Management Team (HR, Legal, Communication, CD, Finance)
+ BU Finance & CD Finance
+ Global Performance Management
+ UniOps Finance
Leadership
+ You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
+ As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
+ Demonstrate Unilever Leadership Behaviors - Care Deeply, Focus on What Counts, Stay Three Steps Ahead and Deliver with Excellence
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Finance
Job Type: Full time
Industry:

**Requirements:Qualification**:

- Bachelor's Degree in IT, Computer Engineer, Computer Science or related field.
- Minimum 3 years of work experience in project management is preferred.
- Experience in the software development business or IT business would be a plus.
- Self-motivated, service-minded, and able to work both independently and under pressure.
- Able to handle multi-tasks analyze information with priority
- Strong time management mindset & communication skills.
- Knowledge of and experience with the Agile/SCRUM methodology
- Knowledge and experience of PM, analysis, and reporting-related tools

**Responsibilities:Job Description**:

- **Manage **the end-to-end process planning for multi-projects.
- **Manage **projects, including planning, scheduling, budgeting, implementation, control, and final delivery of projects to meet expectations within timeline, quality, and budget.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- **Clearly communicate **the progress of daily/weekly/monthly/quarterly initiatives to internal and external stakeholders.
- Solving any project problems and making sure the timeline is met.
- Report project performance and concerns to the management team.

**Everyday**
- Project Management - Execute and consolidate the project and/or team progress, develop a status report, and conduct status updates, including issue log and risk log
- Change Request Management - Manage all CRs and SRs, track and follow up for progress, and conduct status update
- Defect and Problem Management - Manage all production defects and problem issues, track and follow-up for progress, and conduct status update
- Team Management - Arrange and conduct weekly team updates, track team activity log, conduct the review of resource capacity plan
- Change and Release Management - Plan and confirm for change deployment & release, act as change requester for change item and prepare the document sets
- Deliver operational excellence and continuous improvement of underwriting, claims, finance, and operation processes

**Your will need to**
- Bachelor’s Degree in any fields
- At least 5-7 years of insurance industry experience
- Having experience in project implementation will be an advantage.
- Must be proactive and assume ownership of projects, ensuring all tasks are fully completed on time
- Detail-orientated, ability to multitask and prioritize effectively
- Effective communication in English
- Good command of computer skills, especially in Excel and Power Point.

**Description**

**Roles & Responsibilities**:

- Analysis of project-related information/data to help assess business impacts and outcomes
- General understanding of retail mall operations (sales, marketing, leasing, facilities management, etc.)
- Ability to learn on the job in new areas of Hitachi Social Innovation, technologies for Retail Consumer Experience
- Supporting business development and project delivery
- Coordinate client / partner meetings, capture minutes and prepare workshop materials
- May conduct weekly status meetings with customers to determine progress against plan. Participates in development and refining of forecasts for the project.
- Prepares weekly status report on specific objectives
- Performing other duties as deemed necessary by the Immediate Supervisor or Management from time to time

**Qualifications**:

- Graduated in Bachelor degree that related in Business or Technology with > 3.0 GPA preferred
- 1 - 3 years experiences in researching on various smart digital trends, solutions, and having some experiences in supporting development of client presentations and proposals
- Fluent in English and Thai mandatory of speaking, reading and writing
- High proficiency with Microsoft Office suite