77 Crm Analyst jobs in Thailand

Trigyn has an opportunity for a Siebel Business Analyst. This resource will be working Remotely.

Job Description:

The consultant will be expected to provide support for existing CRM solutions in the service. The support requirements will include problem assessment, interactive troubleshooting, system configuration, and leading focal points through troubleshooting to problem resolution. An extreme emphasis is placed on customer satisfaction and providing the most professional support experience to the delight of our customers.

Some rotational on-call and after-hours shifts are to be expected as per New York hours.

The consultant is expected to carry out the following responsibilities:

- Work collaboratively with customers and other team members when necessary to gather and define functional requirements and produce functional design documents

- Provide demos of out-of-the-box Siebel modules to customers

- Delivery of quality work products included but not limited to design documents, training guides, test scripts and reports

- Manage deadlines and deliverables, and communicate status updates to team lead against project milestones

- Escalation of project delays or any issues as necessary to other Bangkok teams or to managers;

- Read, comprehend and maintain understanding of technical documents;

- Handle all focal point questions/issues for client-supported Oracle Siebel solutions;

- Manage first-line service requests to meet business and/or customer SLAs;

- Record and document all incidents and requests and associated activities and work orders in the client's ServiceDesk system;

- Maintain positive relationships with customers and other technicians;

- Assuming other duties as assigned.

Result of service

- Timely delivery of work products as defined in the project timelines.

- Collaboration within and across teams and providing functional expertise with a high rate of business clients' satisfaction

- On-time delivery of high-quality functional design documents including obtaining client sign-off.

- On time and high-quality delivery of functional test scripts, training materials and guides and training

Skills:

• Knowledge and hands-on skills of Siebel CRM modules is required.

• Knowledge in conducting requirements analysis and design sessions with clients is required.

• Testing, deploying and training activities with relation to Siebel CRM solutions are required.

• Certification in Information Technology Infrastructure Library (ITIL) and/or certification in Business Analysis and experience in Siebel Helpdesk/Call Center/Service are highly desirable.

Academic Qualifications: A minimum of a bachelor's degree in computer science, Information Systems

Management, Mathematics, Engineering, Business or a related field. Equivalent industry experience of 4+ years working in IT support of Siebel-based solutions may also be accepted.

Experience: At least 5 years of experience using CRM systems such as Siebel, etc. Preferred 2+ years of direct customer service experience resolving complex, technology-related problems or experience as a QA engineer.

Language: Excellent command in English is required. Excellent verbal and written communication skills are required

หน้าที่ความรับผิดชอบ

1. ดูแลประสบการณ์ของคนไข้ตั้งแต่เข้ารับบริการที่คลินิก
2. ประสานงานกับ Reception และทีมพยาบาล
3. ติดตามลูกค้าผ่านระบบไลน์ของทีมแล็บ ให้ข้อมูลเกี่ยวกับการรักษาและตัวอ่อน
4. แนะนำแพ็คเกจการรักษาและให้ข้อมูลเพิ่มเติมเกี่ยวกับการรักษา
5. ดูแลและให้กำลังใจลูกค้าในกรณีผลการตรวจไม่เป็นไปตามคาด
6. ดูแลลูกค้า VIP และให้การสนับสนุนด้านจิตใจ
7. ประสานงานกับลูกค้าต่างชาติและเอเจนซี่เพื่อให้เกิดความเข้าใจตรงกัน
8. ประเมินความพึงพอใจหลังรับบริการและนำผลไปปรับปรุงการบริการ
9. ดูแลความเรียบร้อยของสถานที่ คลินิก มุมอาหารว่าง และป้ายต่างๆ ให้สะอาดและได้มาตรฐาน

คุณสมบัติด้านความรู้และความสามารถ

1. เพศหญิง อายุ 24-35 ปี
2. ปริญญาตรี สาขาการตลาด บริหารธุรกิจ อื่นๆที่เกี่ยวข้อง
3. มีประสบการณ์เกี่ยวกับงานลูกค้าสัมพันธ์หรืองานพยาบาล 1 ปีขึ้นไป
4. สามารใช้ภาษาอังกฤษได้คล่องทั้งการเขียนและการพูด มีคะแนน TOEIC ขั้นต่ำ 500 คะแนน
5. แก้ไขเฉพาะหน้าได้ดี มีทักษะในเข้าหาลูกค้า
6. ใช้ครื่องมือบน Line@/ Facebook/ Instagram ได้
7. สามารถใช้โปรแกรมคอมพื้นฐานได้ เช่น WMD,Google Calender , MS Office
8. สามารถทำงานเป็นทีมได้
9. มีความเข้าใจลูกค้าในเชิงของความรู้สึกและอารมณ์
10. มีทักษะในการสื่อสารและการเจรจาต่อรองยอดเยี่ยม

MAIN PURPOSE
Customer Relationship Management is responsible for supporting brand team. This role will manage the CRM data, Customer data analysis, CRM trigger and CRM execution to support CRM system to build strong CRM fundamental and generate sales from data analysis.

Key Responsibilities

• Plan and develop customer journey frameworks to improve yearly business results.
• Oversee all CRM trigger activities.
• Conduct thorough customer data analysis.
• Analyze and monitor CRM campaign performance for result optimization.
• Assist in monitoring and testing CRM-related systems.
• Generate CRM reports and provide data support to the brand team.
• Collaborate with corporate, vendor, and regional teams to ensure smooth workflows.
• Perform other work-related tasks as assigned.

Requirements

• Degree in Business Administration or a related field.
• At least 3 years of experience in Marketing, with CRM experience as a plus.
• Proficient in Excel (Pivot Tables, VLOOKUP, SUM) for data analysis.
• Energetic, self-motivated, result-oriented, and a creative thinker.
• Strong problem-solving skills and comfort with ambiguity.
• Excellent analytical skills with an understanding of marketing trends.
• Good computer skills with proficiency in relevant software.
• Excellent communication skills in both Thai and English.
• Willingness to learn and coordinate with stakeholders across functions.

**Shiseido (Thailand) Co., Ltd

8 T One Building 23rd – 24th floor, Sukhumvit 40 Alley, Sukhumvit Road,

Phra Khanong Sub-district, Khlong Toei District, Bangkok, Thailand

Tel : ext. 705**

Responsibilities

1. Process Operation & Improvement

• Plan and conduct programs in accordance with the company's roadmap and local regulatory requirements
• Prepare documentation and seek internal approvals as required
• PDCA to ensure continuous improvement and alignment with customer satisfaction goals

2. Customer Engagement & Loyalty Program Development

• Develop promotional campaigns, loyalty programs, and events that enhance the KUBOTA customer experience
• Develop, implement, and oversee the customer loyalty tier & point system
• Lead the design and operation of a customer tier, point, and rewards system, enhancing customer engagement and retention
• Create strengthening long-term customer relationships and encourage product and service utilization
• Manage and execute the KUBOTA VIP privilege program

3. Performance Monitoring & Reporting

• Track the effectiveness of CRM campaigns
• Prepare reports on customer feedback, usage data, and engagement metrics

4. Regional & Cross-Departmental Collaboration

• Provide coordination and support to all relevant departments to facilitate CRM development and ensure smooth implementation of initiatives
• Coordinate with KBC, KBL to train dealers for the KUBOTA App and KUBOTA VIP

Qualifications

• Bachelor's Degree in any related field with at least GPA 2.70
• TOEIC score minimum at 550
• Strong problem-solving, coordination skills and decision-making skills, Proactive, Digital skills, Multi-tasking, time and task management skills, Canva, Basic coding Python or R studio, Basic statistical methods and AI applications.

Why Join US?

• Competitive Compensation: Fixed and variable bonuses, annual salary reviews, and provident fund contributions (5–13%).
• Work Tools: Laptop or PC with essential software, plus access to co-working spaces.
• Health & Wellness: On-site and online health checkups, healthy canteen options, and wellness programs under our "BEYOND HAPPINESS" initiative.
• Learning & Growth: Scholarships for advanced education, public training programs, and access to SET e-Learning and Data Analytics Fellowships.
• Collaborative Culture: Work in a dynamic environment that values innovation, teamwork, and continuous improvement

Job vacancy

Job ID :
73866

Position :
CRM Manager (Marketing Analytic)

Company business :
Retail business of IT, gadget, equipment

Location :
Near BTS Wongwienyai (วงเวียนใหญ่ )

Salary :
Not over 80,000 THB

Responsibilities :

• วางแผนและบริหารจัดการกลยุทธ์ CRM เพื่อสร้างความสัมพันธ์กับลูกค้าในระยะยาว

• วิเคราะห์พฤติกรรมลูกค้าโดยใช้ข้อมูลจากหลากหลายช่องทาง (Customer Data Platform, Loyalty Program, Website, App, Call Center ฯลฯ)

• ใช้เครื่องมือทางสถิติและการวิเคราะห์ข้อมูล (เช่น R, Python, SQL, Tableau, Power BI) เพื่อวิเคราะห์ segment, retention, churn, LTV (Customer Lifetime Value), CLV และ KPI อื่นๆ ที่เกี่ยวข้อง

• สร้างและออกแบบ Customer Journey พร้อมทดสอบ A/B Testing เพื่อหาวิธีการสื่อสารที่เหมาะสมที่สุด

• ทำงานร่วมกับทีม Marketing, Data Science และ Product เพื่อใช้ข้อมูลในการออกแบบแคมเปญที่แม่นยำและวัดผลได้

• พัฒนาและดูแลระบบ CRM Platform หรือ Marketing Automation Tools เช่น Salesforce, HubSpot, Adobe Campaign, Braze ฯลฯ

• จัดทำรายงานสรุปผลแคมเปญ CRM พร้อมวิเคราะห์ผลเพื่อปรับปรุงในรอบถัดไป

• ติดตามและรายงาน Performance ของแคมเปญการตลาดในเชิงลึก โดยใช้ข้อมูลเชิงสถิติสนับสนุนการตัดสินใจ

Qualifications :

• ประสบการณ์ทำงานด้าน CRM, Marketing Analytics หรือ Customer Insights อย่างน้อย 3-5 ปี

• มีทักษะในการใช้โปรแกรมวิเคราะห์ข้อมูล เช่น Excel (Advance), SQL, R, Python, หรือ BI Tools ต่างๆ

• มีความเข้าใจเรื่อง Data Privacy (PDPA/GDPR) และจริยธรรมในการใช้ข้อมูลลูกค้า

• มีทักษะในการคิดวิเคราะห์ แก้ปัญหา และการสื่อสารอย่างมีประสิทธิภาพ

• หากมีประสบการณ์ใช้ CRM Tools หรือ Marketing Automation จะพิจารณาเป็นพิเศษ

• เข้าใจเทคนิค Machine Learning เบื้องต้นเพื่อประยุกต์ใช้กับ Predictive Modelling เช่น Customer Churn, Propensity to Buy

• มีประสบการณ์ทำงานร่วมกับทีม Tech หรือ Data Engineer

• เคยทำงานกับฐานลูกค้าขนาดใหญ่ (Mass Consumer / Loyalty Program)

1. Plan, design, and implement CRM strategies, including campaigns, loyalty programs, and personalization initiatives, to improve customer engagement and retention.
2. Supervise the collection, analysis, and management of customer data to generate insights that enhance customer experience and business performance.
3. Oversee customer communication channels such as social media, company website, and call centers to ensure excellent customer service delivery.
4. Monitor and evaluate the effectiveness of CRM campaigns and initiatives; provide recommendations for improvement and ensure alignment with business objectives.
5. Lead, coach, and manage the CRM team to achieve departmental and organizational goals.
6. Perform other duties as assigned by management.

Job Description:

1. Responsible for making strategy development and execution management for the launch of a loyalty program for the whole AJT (Ajinomoto Thailand) company
2. Responsible for designing loyalty program point systems and internal campaigns (like CRM).
3. Responsible for managing and analyzing the effectiveness of loyalty program campaigns and setting KPIs.
4. Responsible for collecting, analyzing, and interpreting digital media-related data to identify trends, monitor key performance indicators, and provide necessary information and data-driven recommendations to internal stakeholders (Marketing, Sales, PR, etc).
5. Responsible for strategizing, planning, and executing data-driven customer experience in collaboration with Consumer Data Analysis Section, Marketing, Sales across online and offline channels (collaboration with CDP).
6. Foster collaborative working relationships with internal stakeholders, having a proactive stance in understanding respective departments' situation and processes.
7. Budget management based on a monthly rolling forecast.

Job Qualification:

• Bachelor's degree or higher in Business Administration, Digital Marketing, Communication or related fields
• At least 3-5 years of experience in the field of digital marketing and product communication.
• At least 3 years of experience in digital communication, including SNS & digital ads, loyalty programs, and product marketing; experience in both agency and brand-side roles is a plus.
• Excellent communication and collaboration abilities, both internally and externally
• Intermediate knowledge of marketing and digital communication. Have passion to challenge new approaches.
• Creative, analytical, and adaptable, with strong planning and project management skills.
• Fluent in English (In case can speak also Japanese will be plus factor).

At PrimeCare, we believe healthcare should be smooth, supportive, and patient-centered. As a Patient Coordinator, you will be the bridge between patients and our medical team—guiding them through their care journey, answering questions, and ensuring every visit runs seamlessly.

The Patient Coordinator is the first point of contact for patients, supporting doctors and nurses by managing appointments, coordinating services, and maintaining accurate medical records.

Qualifications

• Confident in speaking English/Thai
• Strong interest in healthcare and medical services
• Previous experience in patient coordination, healthcare administration, or customer service
• Excellent MS Office skills (especially Excel for medical data tracking)
• Strong communication skills with patients, doctors, and nurses
• Organized and able to manage multiple clinical tasks
• Reliable, empathetic, and professional in patient care

Key Responsibilities

• Welcome and guide patients through clinic processes
• Assist patients with registration, documentation, and follow-ups
• Respond to patient inquiries via phone, email, and social media
• Coordinate appointments with doctors, nurses, and medical staff
• Maintain accurate patient records and track medical appointments
• Support clinic operations by preparing monthly medical and budget reports for hospital partners
• Ensure patient confidentiality and data protection at all times

Salary and Perks

• Salary starts at 27,000 Baht (up to 30,000 Baht after probation) + commission
• Free annual health check-up
• Discounted medicines, doctor consultations, and pharmacy services for employee and spouse/partner

What you'll do

1. Data Monitoring & Tracking

• Monitor and analyze the number of Leads, Members, and Investors in each funnel.
• Review customer behavior and identify inactive Leads/Members.
• Identify trends, weaknesses, and opportunities to improve the conversion process.

2. Dashboard & Reporting

• Design and update the Direct Marketing Dashboard to display key KPIs such as Conversion Rate, Campaign Performance, and Engagement Metrics.
• Prepare weekly/monthly summary reports to support strategic decision-making.

3. Retargeting & Engagement Activation

• Plan and execute strategies to convert Leads/Members into Investors.
• Track customer feedback and engagement to encourage active investment or usage.
• Recommend the use of automation, trigger campaigns, or personalized touchpoints to enhance engagement.

4. Data Analysis & Insight Generation

• Analyze customer data in depth, including gender, age, location, interests, and usage behavior.
• Segment audiences to provide recommendations on tactics or campaign personalization.
• Present insights that can accelerate conversion from Lead to Investor.

5. Collaboration & Strategic Recommendation

• Collaborate with the Campaign and DME teams to adjust strategies based on insights.
• Provide data support for designing and launching retargeting ads to reach the right audience.
• Recommend A/B testing, new tactics, or campaign initiatives to improve conversion and engagement.

6. Performance Evaluation & Optimization

• Measure the effectiveness of each tactic or campaign.
• Recommend continuous improvement approaches to drive KPIs and engagement.

What we're looking for

• Bachelor's or Master's degree in Marketing, Business Analytics, Statistics, Data Science, or related field.
• At Least 3 years of experience in Data Analytics, CRM, or Marketing Analytics.
• Strong analytical thinking and critical thinking skills.
• Proficient in CRM tools such as HubSpot.
• Skilled in data visualization tools like Looker Studio or Power BI.
• Knowledgeable in Digital Marketing, Statistical Analysis, and A/B Testing.
• Capable of strategic thinking and effective problem-solving.