36 Cruise Staff jobs in Thailand

**Customer Service**:
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Bangkok

Full Time and Permanent

Marketing / Public Relations

1,000

02 634 8884

**Customer Service**

**Improve your career opportunities! Have your CV proofread and/or re-written in perfect English for professional presentation. LIMITED OFFER ฿1,000 **payment after work completion**.**

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Our purpose

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries

Our

portfolio of products and solutions

include:

- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.

We make

diversity and inclusion

a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

About you

Dow Thailand is opening for Customer Service Representative, based in our Bangkok office. You will be responsible as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities / Duties:

- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.

Critical Success Factors:

- Exceeding customer expectations through successful customer relationships
- Strong working knowledge of market dynamics and customers goals and objectives
- Be proactive in order receipt and handling work process.
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
- Forecasting customer order patterns
- Comply with internal and external control requirements

Qualifications & Experience Requirements
- Bachelor’s degree in any field
- At least 2 years of customer service field. Chemical industry is advantage.
- Fluent in English in speaking, reading, and writing, Desirable TOEIC score is 700 minimum
- Strong interpersonal and communication skills
- Ability to work with cross functions and cross businesses.
- Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.
- Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
- The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.
- CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with Dow.'
- Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.

To apply
- Sign in or create your account.
- Please allow 30 minutes to 1 hour to complete an assessment when you apply. This will need to be completed at once, as it cannot be saved and continued later. An assessment is required for each position.
- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work

Company Description

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet.

To ensure the availability and reliability of its key raw materials, Minor Food has two manufacturing plants which produce high quality, specialized cheeses and ice cream for Thai and international markets. Minor Dairy Limited and Minor Cheese Limited were founded in 1991 with manufacturing facilities in Nakornratchasima province.
- Minor Dairy Limited
MDL produces a variety of premium ice cream products and toppings for food brands under Minor Food such as Swensen's, Dairy Queen and Burger King, as well as supplying the same quality ingredients to leading customers outside the group
- Produces a wide range of cheeses and cheese blends including mozzarella, cheddar, string cheese, Parmesan, mascarpone, cream cheese and sour cream. MDL is not only a key supplier to various restaurant operations of its parent, Minor Food, but is also a major supplier to companies in the Thai and regional food services sector.

**Job Description**:
**Responsibilities**:

- Order receipt and coordinate with supply chain planner for product readiness
- New product enquiry handling
- Exporting process
- Export document
- Billing process
- Relevant claim or adjustment needed
- Relevant exporting expense
- Coordinate with purchasing team for freight sourcing process
- Weekly and/or monthly report

**Qualifications**:
**Job Specifications**:

- Bachelor's degree or higher in any field.
- Experiences in customer service or export 3-5 years.
- Proficient in English speaking, listening, reading and writing
- Strong computer literacy in Microsoft Office.
- Good attitude, strong management and problem solving skills.
- High degree of accuracy

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

Job ID
49223

Business
Trading

Job Detail
Get order from customer and update the schedule
- Be responsible for Inventory Control and in charge of both domestic and international
- Inventory Control and manage delivery schedule by contacting overseas brunch and supplier
- Prepare PO and issue invoice
- Request shipment to supplier or warehouse (Ocean, Air, Truck)
- Check the documents related to Export customs clearance or Export entry
- Report weekly/monthly to report line
- Other tasks assigned by Manager

Salary

25,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
- Age between 28- 35 years old
- At least 2 years’ experience of customer service of Inventory control in trading or manufacturing company (Experience in trading company and automobile company is advantage)
- At least 2 years’ experience of managing import/export documents and processes (Experience in Export entry in advantage)
- Conversational high level of English (TOEIC score 750)

**Responsibilities**
- Sets objectives and delivers results that have some longer-term impact within the job area
- Accurate decisions and recommendations would normally
- result in the achievement of business results, would prevent noticeable delays in assigned work, and would limit the risk of moderate expenditures in time, human resources, and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Maintains and enhances relations with the customers.
- Meets and communicates with the customers on consistent basis in order to understand and fulfill their requirements
- Provides leadership support to his/her service teams

**Qualifications**
- 3 years in Logistics and Transport Management - or any related field
- Leadership through effective communication and an ability to influence outcomes across multiple regional locations
- Organizational skills with ability to prioritize under pressure
- Customer focus
- Able to show initiative and to take responsibility and ownership of those initiatives
- Ability to manage multiple accounts, activities and projects
- Strategic thinking to deliver initiatives
- Good written and spoken English
- Analytical skills
- Problem solving skills
- Clear and concise communication skills
- Flexible to travel requirements as needed and appropriate
- Team player, self starter
- Ability to perform under pressure

Job Reference: TH00281

Our client's business is a machine for agriculture.

**Responsibilities**
- Managing PO payment expenses.
- Coordinating and coordinating the sales team to process various documents and coordinate with both Thai and foreign countries.
- Managing shipping time and cargo processes.
- Handling quantity control and replenishment.
- Following up on documents.
- Handling other tasks assigned.

**Qualifications**
- 25 - 35 years old.
- Graduated with a bachelor's degree.
- 2-3 years of experience in the logistics field.
- Experience in using SAP programs is a plus.
- Good English skills.

**Benefits**
- bonus (V.)
- provident fund
- health insurance
- Other information on the day of the interview.

**Work Location: Yogyakarta, Indonesia**

Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team.

**Responsibilities**:

- Manage a high volume of calls in a timely and efficient manner
- Accurately identify and address customer needs
- Conduct thorough investigations into customer issues
- Provide effective solutions to resolve customer concerns
- Maintain detailed records of customer interactions within the call center database
- Consistently meet performance targets for quality conversations

**Qualifications**:

- 1-2 years of experience in a call center or customer service environment
- Demonstrated passion for social media engagement and human interaction
- Willingness to relocate to Yogyakarta, Indonesia
- Flexibility to work in a rotating shift schedule, including graveyard hours
- Fluency in Thai, Vietnamese, and English
- Open to applicants of Thai and Vietnamese nationality only

Application Question(s):

- Would you relocate and work in Yogyakarta, Indonesia?

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
**Responsibilities:**
+ Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
+ Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
+ Conduct necessary analyses to address client needs
+ Communicate resolutions to clients
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ Previous relevant experience preferred
+ Experience in customer service
+ Proven investigative, analytical and risk management skills
+ Demonstrated ability to present concepts and influence/lead change
+ Consistently demonstrate clear and concise written and verbal communication
+ Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Channels & Digitalization** function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

**Responsibilities**:
**Job Requirements**:
**Be a part of UOB Family**: