682 Cs Supervisor jobs in Thailand

Position: Call Center Supervisor (Multi-Skill EN)

Work Location: Based at Chaeng Watthana

Salary: 25,000 – 30,000 THB/month

Benefits:

• Social Security

• Medical reimbursement

• Paid leave entitlements

• TOEIC language allowance: 1,500 THB/month

Working Schedule:

5 days per week (Days off are not fixed on weekends)

3 rotating shifts (subject to supervisor assignment):

• 08:00 – 17:00

• 08:30 – 17:30

• 09:00 – 18:00

Contract Type: 1-year renewable employment contract

Responsibilities:

• Provide support, guidance, and quality control to ensure team members meet service standards, operational guidelines, and KPIs as specified by the client.

• Coordinate with relevant departments efficiently to achieve both company and client objectives.

• Prepare and present accurate reports summarizing team performance.

• Perform other related duties as assigned.

Qualifications:

• Bachelor's degree in any field

• Minimum of 2 years' experience in customer service via telephone (Call Center) (Employment certificate required)

• Passion for service with excellent communication skills

• Good command of English (Minimum TOEIC score of 500) (TOEIC score report required)

• Proficient in computer usage

• Able to work under pressure

• Willing to work in rotating shifts

Customer Service Supervisor

จังหวัด กรุงเทพมหานคร (เขตบางกอกน้อย)

อัตราค่าจ้าง ตามที่ตกลง

รูปแบบงาน งานประจำ (Full Time)

อัตรา 2

รายละเอียดงาน

ดูแลพนักงานบริการลูกค้าหน้าร้านในระบบธุรกิจซักแห้ง บริหารยอดขาย เจรจากับลูกค้า+ผู้เกี่ยวข้องได้ทุกกรณี รวมทั้งดูแลระบบงานจัดส่ง

คุณสมบัติผู้สมัคร

• เพศหญิง
• อายุ 30 ปีขึ้นไป
• วุฒิการศึกษาระดับปริญญาตรี
• มีประสบการณ์ ด้านงานบริการในธุรกิจซักแห้ง จะพิจารณาเป็นพิเศษ
• มีทักษะการเจรจาต่อรองกับลูกค้า
• สามารถเดินทางออกตรวจพื้นที่ขายได้ทั่วกรุงเทพฯ
• เคยผ่านงานระดับหัวหน้างาน ปกครองทีมงานได้ จะพิจารณาเป็นพิเศษ

สวัสดิการ

ประกันสังคม

ปรับเงินเดือนประจำปี

โบนัสประจำปี (ขึ้นอยู่กับผลประกอบการ)

งานเลี้ยงประจำปี

ประกันอุบัติเหตุ

ลากิจ 6 วัน/ปี

ลาป่วย 30 วัน/ปี

ลาพักร้อน (ุ6วัน/ปี)

ลาอื่นๆตามที่กฏหมายกำหนด

วันหยุดประจำปีตามที่กฏหมวยกำหนด

ชุดยูนิฟอร์ม

ทำงานวันจันทร-เสาร์

หยุดวันอาทิตย์

เวลาทำงาน 08:30 - 17:30 น.

สถานที่ปฏิบัติงาน

บริษัท ฟิกซ์ แอนด์ วอช เอทเซ็ททรา จำกัด

วิธีการรับ

ติดต่อคุณปุ๊ก เบอร์โทร หรือคุณกุ้ง

ID Line : koong-king

บริษัท ฟิกซ์ แอนด์ วอช เอทเซ็ททรา จำกัด

เลขที่ 457 ถนนสิรินธร แขวงบางบำหรุ เขตบางพลัด กรุงเทพมหานคร 10700

ติดต่อ คุณสุภาพร

โทรศัพท์ :

LineID : koong-king

รายละเอียดบริษัท

Fix & Wash เป็นธุรกิจที่ให้บริการ ซักแห้ง สปาทำความสะอาด เสื้อผ้า กระเป๋า รองเท้า

ที่มาจาก วันที่ : 01 กันยายน 2568

Bangkok, TH

Customer Service Supervisor

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

• Data compilation & reconciliation related reports
• Accurate monthly billings
• Achieve & maintain consistent service specific key performance indicator
• Provide good customer services at all times
• Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers
• Lead key contact for customer in logistics related fields
• Prompt reply for customers' queries
• Proactive to implement customer specific improvement program

Team Management

• Ensure and monitor team compliance to the Bollore's Code of Conduct and Company's regulations
• Ensure team understanding and implementation on Bollore's Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

QHSE

• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

Ensure compliance with applicable legal requirements

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

Data compilation & reconciliation related reports

Accurate monthly billings

Achieve & maintain consistent service specific key performance indicator

Provide good customer services at all times

Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers

Lead key contact for customer in logistics related fields

Prompt reply for customers' queries

Proactive to implement customer specific improvement program

Team Management

Ensure and monitor team compliance to the Bollore's Code of Conduct and Company's regulations

Ensure team understanding and implementation on Bollore's Value in daily work behaviors

Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

Plan and monitor team development together with HR Division

Ensure updated Job Description availability for the team by coordinating with HR Division

Ensure all changes in Department / Section communicated properly to the team

QHSE

Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

Ensure compliance with applicable legal requirements

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Key Responsibilities:

Team Leadership and Management:

• Inspire and lead a customer service team, promoting a positive, inclusive work culture.
• Host regular team meetings for updates, challenges, and strategic planning.
• Offer continuous feedback and coaching.

Customer Service Excellence:

• Guarantee the delivery of exceptional customer service consistently.
• Tackle complex customer issues, ensuring satisfactory resolutions.
• Monitor and enhance performance metrics like response times and customer satisfaction.
• Maintain an in-depth knowledge of GoWabi Partners and Services to improve service quality.

Operational Management:

• Develop and update customer service policies for a seamless customer experience.
• Manage customer service tools and technology to meet team and customer needs.
• Analyze service reports, sharing insights and strategies with senior management.
• Collaborate with other departments to integrate customer feedback into business improvements.

Continuous Improvement:

• Look for ways to improve our customer service processes and put those improvements into action.
• Lead projects to boost the customer experience and service efficiency.
• Stay informed about industry best practices in customer service.

Qualifications:

• Proven experience leading a customer service team.
• 3 - 4 years experience working in customer service.
• Bachelor's degree in Business Administration, Hospitality Management, Communications, or related field preferred.
• Great at motivating a team and getting them to work well together.
• Must be able to speak and understand both English and Thai.
• Proficiency in using customer service software and understanding tech advancements.
• Flexible and adaptable, thriving in a dynamic environment.

Responsibilities:

1. Respond to customer chats and emails in a timely and professional manner.
2. Assist customers in resolving shipping, delivery, and logistics-related issues.
3. Issue Debit Notes, process related documentation, and maintain accurate records.
4. Supervise, manage, and support the customer service team, ensuring high service standards.
5. Monitor team performance, provide coaching, and conduct regular performance reviews.
6. Coordinate with internal departments (Operations, Logistics, Finance) to resolve customer issues efficiently.
7. Track and report key metrics related to customer service performance and satisfaction.
8. Identify recurring issues and propose process improvements to enhance customer experience.
9. Handle escalated customer complaints and provide timely solutions.
10. Maintain knowledge of company policies, procedures, and system updates.

Qualifications:

1. Bachelor's degree or above
2. Fluent in Chinese is required
3. More than 5 years of experience in Customer Service in express delivery, logistics, or e-commerce
4. Proficient in Microsoft Office and computer usage

Operations

·    Data compilation & reconciliation related reports

·    Accurate monthly billings

·    Achieve & maintain consistent service specific key performance indicator

·    Provide good customer services at all times

·    Lead a team of Customer Service Officers & Warehouse personnel to fulfil commitment to customers

·    Lead key contact for customer in logistics related fields

·    Prompt reply for customers' queries

·    Proactive to implement customer specific improvement program

Team Management

·    Ensure and monitor team compliance to the CEVA's Code of Conduct and Company's regulations

·    Ensure team understanding and implementation on CEVA's Value in daily work behaviors

·    Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

·    Plan and monitor team development together with HR Division

·    Ensure updated Job Description availability for the team by coordinating with HR Division

·    Ensure all changes in Department / Section communicated properly to the team

QHSE

·    Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

·    Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

·    Ensure the compliance with applicable legal requirements

Responsibilities :-

• Contact customer to get cargo information and inform booking confirmation to customer.
• Issue shipment data in Daily planning and HAWB (House Air Willbill) in UFS (Unified Freight System)
• Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.
• Send Pre-alert to destination office and attach shipping document.
• Filling export docs based J-SOX and ISO audit.
• Provide monitoring report, shipment daily/monthly report as per customer's requirement.
• Keep irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.
• Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.
• Check HAWB with invoice and packing list about shpr name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.
• Supervise team member in term of Customer Service Operation is efficiency working with correctly.

Qualifications :-

• Education : Bachelor's Degree in Business, International Business or related fields.
• Year of experience : At least 3-5 years experienced in Air Freight.

Benefits :

• English Ability Allowance (based on TOEIC score)
• Provident fund
• Health Insurance
• Group life insurance
• Annual bonus
• The salary increment
• Grant for Wedding
• Funeral Assistant
• Annual Vacation

Other qualification :

• Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.

Working hour: Mon-Fri 08:30 am-05:30 pm, Sat pm (Twice per month), Sun=holiday

Work location: Head Office Ratchadapisek, Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line)

Responsibilities :-

• Contact customer to get cargo information and inform booking confirmation to customer.
• Issue shipment data in Daily planning and HAWB (House Air Willbill) in UFS (Unified Freight System)
• Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.
• Send Pre-alert to destination office and attach shipping document.
• Filling export docs based J-SOX and ISO audit.
• Provide monitoring report, shipment daily/monthly report as per customer's requirement.
• Keep irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.
• Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.
• Check HAWB with invoice and packing list about shpr name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.
• Supervise team member in term of Customer Service Operation is efficiency working with correctly.

Qualifications :-

• Education : Bachelor's Degree in Business, International Business or related fields.
• Year of experience : At least 3-5 years experienced in Air Freight.

Benefits :

• English Ability Allowance (based on TOEIC score)
• Provident fund
• Health Insurance
• Group life insurance
• Annual bonus
• The salary increment
• Grant for Wedding
• Funeral Assistant
• Annual Vacation

Other qualification :

• Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.

Working hour: Mon-Fri 08:30 am-06:00 pm, Sat & Sun=holiday

Work location: Head Office Ratchadapisek, Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line)