38 Csr Associate jobs in Thailand

PRTR was established in 1990 and is an independent Thai / British joint venture company that based its operational and sales structure on its successful British partner. PRTR was originally established as a company providing permanent recruitment services and has since expanded to become a complete supplier of HR services. We are looking for a Senior HR Client Services Manager Position.

**RESPONSIBILITIES**:
**Payroll process management (Payroll calculating, Attendance report, bonus, incentives, etc.)**
- Managing and assisting with day-to-day operations of the HR functions and duties.
- Managing the payroll for outsourced employees.
- Providing payroll information by answering questions and requests as to customer requires
- Processing documentation and preparing reports relating to personnel activities to clients (Staffing, Orientation, performance evaluations).
- Acting as the contact point for outsourced employees regarding welfare and other HR issues as well as handling employee relations at client sites.
- Compiling and updating employee records (hard and soft copies).
- Handling new hire orientation, preparation of materials, and onboarding program.

**Project management (Outsourcing staff, Payroll service)**
- Handling project management and control issues related to outsourced employees.
- Dealing with all manner of employee HR rules and regulations issues and requests.
- Visiting clients to maintain good employee relationships and to promote good relationships with clients.
- Supporting and advising clients on labor laws.
- Working closely with the customer as a consultant and specialist on people issues.
- Contributing to team effort by accomplishing related results as needed.
- Executing HR projects as assigned by HR Client Services Manager.

**QUALIFICATIONS**:

- Bachelor’s Degree in Human Resources Management, Psychology, or any related field
- At least 7 years experience in HR with 3 years in the payroll management process.
- Good knowledge of Thai Labor Law.
- Proficient in MS Office (especially Excel)
- Ability to manage and lead team members to excellent performance.
- Must be a team player and highly organized.
- Good command of spoken and written English
- Strong problem-solving, interpersonal relations, follow-up, time management, and managerial skills.

Our client provides food, agriculture, financial and industrial products and services to the world.

**Job description**
- Keying orders into the system.
- Collaborating with the Sales team to support order as customer requirements.
- Contacting with all concerned to support the goals of the business.
- Booking carriers for delivery products to customers.
- Solving any problems relating to CS functions.

**Qualifications**
- Bachelor degree : Business Administration / Logistics / International Business Administration.
- At least 1-2 years of experience in customer service in import-export.
- Computer skills (Word, Excel, SAP).
- Problem solving skills.
- Good in English (E-mali).

**Customer Service**:
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Bangkok

Full Time and Permanent

Marketing / Public Relations

1,000

02 634 8884

**Customer Service**

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Our purpose

Join a team that’s passionate about partnership. With careers at Dow, we take time to explore questions and talk to each other. We love to learn. Our people are driven by limitless curiosity.

We are an innovative, customer centric, inclusive, and sustainable materials science company.
- Employing 36,500 individuals
- Across 109 manufacturing sites
- In over 31 countries

Our

portfolio of products and solutions

include:

- Plastics: With new technology trends, our plastic additives can be experienced in many everyday items including vinyl, blow-molding bottles, film, rigid containers, PVC plastics, siding, decks and rails, foam pipes and profile formulations, window frames and high-efficiency lubricants.
- Industrial intermediates: As the product of a reaction that is beneficial when used as a precursor chemical for another product, industrial intermediates can take on many shapes and forms. Ours are used in home comfort and appliance, building and construction, adhesives and lubricants, and more.
- Coatings: Whether it’s a water-based coating or solvent-based coating, a thin film is deposited on materials to enhance specific properties such as enhanced performance, durability, aesthetics, and sustainability.

We make

diversity and inclusion

a priority—because sharing our perspectives and building on each other’s ideas will drive innovation. Could you imagine yourself in a place like this?

About you

Dow Thailand is opening for Customer Service Representative, based in our Bangkok office. You will be responsible as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Responsibilities / Duties:

- Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
- Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
- Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
- Maintains service levels according to business prioritization
- Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
- Supports commercial strategies with Dow customers across multiple businesses.

Critical Success Factors:

- Exceeding customer expectations through successful customer relationships
- Strong working knowledge of market dynamics and customers goals and objectives
- Be proactive in order receipt and handling work process.
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well as logistic improvements.
- Forecasting customer order patterns
- Comply with internal and external control requirements

Qualifications & Experience Requirements
- Bachelor’s degree in any field
- At least 2 years of customer service field. Chemical industry is advantage.
- Fluent in English in speaking, reading, and writing, Desirable TOEIC score is 700 minimum
- Strong interpersonal and communication skills
- Ability to work with cross functions and cross businesses.
- Proficiency using SAP and other technology and systems. Work process aptitude is critical to success.
- Exceptional interpersonal skills with the ability to be versatile and flexible with team members, business partners and customers, while effectively influencing others and managing outcomes.
- The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.
- CSR must possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business with Dow.'
- Must have strong, mature teamwork skills and a desire to work within a team environment. Must be willing to share ownership of successful improvement methods and teach others for the benefit of the organization.

To apply
- Sign in or create your account.
- Please allow 30 minutes to 1 hour to complete an assessment when you apply. This will need to be completed at once, as it cannot be saved and continued later. An assessment is required for each position.
- Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.

Dow Offers:

- A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
- On-going learning opportunities within a diverse, inclusive and rewarding work

Company Description

The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet.

To ensure the availability and reliability of its key raw materials, Minor Food has two manufacturing plants which produce high quality, specialized cheeses and ice cream for Thai and international markets. Minor Dairy Limited and Minor Cheese Limited were founded in 1991 with manufacturing facilities in Nakornratchasima province.
- Minor Dairy Limited
MDL produces a variety of premium ice cream products and toppings for food brands under Minor Food such as Swensen's, Dairy Queen and Burger King, as well as supplying the same quality ingredients to leading customers outside the group
- Produces a wide range of cheeses and cheese blends including mozzarella, cheddar, string cheese, Parmesan, mascarpone, cream cheese and sour cream. MDL is not only a key supplier to various restaurant operations of its parent, Minor Food, but is also a major supplier to companies in the Thai and regional food services sector.

**Job Description**:
**Responsibilities**:

- Order receipt and coordinate with supply chain planner for product readiness
- New product enquiry handling
- Exporting process
- Export document
- Billing process
- Relevant claim or adjustment needed
- Relevant exporting expense
- Coordinate with purchasing team for freight sourcing process
- Weekly and/or monthly report

**Qualifications**:
**Job Specifications**:

- Bachelor's degree or higher in any field.
- Experiences in customer service or export 3-5 years.
- Proficient in English speaking, listening, reading and writing
- Strong computer literacy in Microsoft Office.
- Good attitude, strong management and problem solving skills.
- High degree of accuracy

Additional Information

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

Job ID
49223

Business
Trading

Job Detail
Get order from customer and update the schedule
- Be responsible for Inventory Control and in charge of both domestic and international
- Inventory Control and manage delivery schedule by contacting overseas brunch and supplier
- Prepare PO and issue invoice
- Request shipment to supplier or warehouse (Ocean, Air, Truck)
- Check the documents related to Export customs clearance or Export entry
- Report weekly/monthly to report line
- Other tasks assigned by Manager

Salary

25,000 - 50,000 (THB)

Location
Bangkok

Required work
experience
- Age between 28- 35 years old
- At least 2 years’ experience of customer service of Inventory control in trading or manufacturing company (Experience in trading company and automobile company is advantage)
- At least 2 years’ experience of managing import/export documents and processes (Experience in Export entry in advantage)
- Conversational high level of English (TOEIC score 750)

**Responsibilities**
- Sets objectives and delivers results that have some longer-term impact within the job area
- Accurate decisions and recommendations would normally
- result in the achievement of business results, would prevent noticeable delays in assigned work, and would limit the risk of moderate expenditures in time, human resources, and/or funds.
- Provides support and coordination to peers on the implementation of company policies, programs and initiatives required of his/her involvement
- Maintains and enhances relations with the customers.
- Meets and communicates with the customers on consistent basis in order to understand and fulfill their requirements
- Provides leadership support to his/her service teams

**Qualifications**
- 3 years in Logistics and Transport Management - or any related field
- Leadership through effective communication and an ability to influence outcomes across multiple regional locations
- Organizational skills with ability to prioritize under pressure
- Customer focus
- Able to show initiative and to take responsibility and ownership of those initiatives
- Ability to manage multiple accounts, activities and projects
- Strategic thinking to deliver initiatives
- Good written and spoken English
- Analytical skills
- Problem solving skills
- Clear and concise communication skills
- Flexible to travel requirements as needed and appropriate
- Team player, self starter
- Ability to perform under pressure

Job Reference: TH00281

Our client's business is a machine for agriculture.

**Responsibilities**
- Managing PO payment expenses.
- Coordinating and coordinating the sales team to process various documents and coordinate with both Thai and foreign countries.
- Managing shipping time and cargo processes.
- Handling quantity control and replenishment.
- Following up on documents.
- Handling other tasks assigned.

**Qualifications**
- 25 - 35 years old.
- Graduated with a bachelor's degree.
- 2-3 years of experience in the logistics field.
- Experience in using SAP programs is a plus.
- Good English skills.

**Benefits**
- bonus (V.)
- provident fund
- health insurance
- Other information on the day of the interview.

**Work Location: Yogyakarta, Indonesia**

Our client, a BPO company headquartered in Yogyakarta, Indonesia, is seeking qualified Customer Service Representatives to join their team.

**Responsibilities**:

- Manage a high volume of calls in a timely and efficient manner
- Accurately identify and address customer needs
- Conduct thorough investigations into customer issues
- Provide effective solutions to resolve customer concerns
- Maintain detailed records of customer interactions within the call center database
- Consistently meet performance targets for quality conversations

**Qualifications**:

- 1-2 years of experience in a call center or customer service environment
- Demonstrated passion for social media engagement and human interaction
- Willingness to relocate to Yogyakarta, Indonesia
- Flexibility to work in a rotating shift schedule, including graveyard hours
- Fluency in Thai, Vietnamese, and English
- Open to applicants of Thai and Vietnamese nationality only

Application Question(s):

- Would you relocate and work in Yogyakarta, Indonesia?