680 Customer Advisor jobs in Thailand

Job Title:

Customer Advisor - Transportation (Thai & English skills)

Job Description
As a Customer Support Specialist, you will be the first point of contact for customers seeking assistance with our transportation services. Your role will involve engaging with customers through live chat (80%) and phone calls (20%), providing them with expert guidance on using our services and applications. You will work closely with various departments to resolve issues efficiently and ensure a high level of customer satisfaction. Additionally, you will be responsible for troubleshooting common problems, escalating complex issues when necessary, and collecting customer feedback to drive continuous improvements in our support processes. If you are passionate about delivering excellent customer service and enjoy problem-solving, we'd love to have you on our team

Responsibilities:

• Engage with customers primarily through live chat and occasional phone calls to assist with transportation inquiries and service-related questions.
• Provide clear and helpful advice on using our services and applications, ensuring customers have a smooth and positive experience.
• Collaborate with various departments to resolve customer issues effectively and ensure overall satisfaction.

Required Qualification:

• Thai national
• Bachelor degree
• Fluency in both Thai and English (B2 level) is required, including reading, writing, and speaking skills.
• Welcoming fresh-graduates to apply

Working shift & schedule:

• Shift timing , ,
• Willingness to work flexible hours, including rotating 24/7 shifts, weekends, and public holidays
• 5 working day

Employment Contract:

• 12 months

Benefits:

• KPI performance & Attendance incentives
• Annual Salary adjustments
• Annual Bonus
• Medical insurance

Location:

THB Bangkok - Level 12, 66 Tower, 2556 Sukhumvit Road, Bangna Nuea

Language Requirements:

English (Required), Thai (Required)

Time Type:

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Our client is a luxury fashion house. They have been considered one of the world's most prominent fashion houses and known for its modern and iconic pieces for all mankind. Today, they market a broad range of ready-to-wear products, leather goods, shoes, and accessories.

JOB TITLE: Customer Advisor

Location: Outlet (Samut Prakan)

MISSION OF THE ROLE

• As a Customer Advisor, you will stand at the very centre of our organization, transform the store visit into a memorable luxury shopping experience and safeguard the growth and longevity of our Brand as Brand Ambassador.
• Your role will be to engage the customers in their discovery of our heritage through storytelling and creating an atmosphere of passion, energy and enthusiasm for the Brand collections.
• You will tirelessly build relationships with each customer that last over time, and begin with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service .In conclusion your role will be to act as a trusted advisors of style, offering suggestions and alternatives to the customer using the highest level of sophistication and service.

MAIN RESPONSIBILITIES

Customer Understanding & Engagement

• Provide memorable luxury customer service experience by:
• Conveying a brand messages and values through storytelling to create an emotional connection and promote brand loyalty and leverage "Brand Stories" to support and enhance the selling ceremony
• Guaranteeing Selling Flow execution to understand the client and build intimate knowledge of preferences, contact information, and lifestyle to develop customer profiles
• Demonstrating agility in responding to different customer types, using flexibility in conversational style and approach
• Offer personalized service as part of the Brand experience, to meet the customer's current and  future needs demonstrating basic understanding of Made-to-Measure and the ability to introduce and promote it through a sophisticated selling flow
• Utilizing company provided (iPod/iPad) technology to offer a complete and integrated luxury experience
• Proactively developing a continued trustworthy customer relationship with Brand, (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
• Takes ownership of resolving & escalating customer issues or complaints with empathy, while adhering to Brand customer service policies such as alteration, damage and repair, global return policies etc.

Sales Management

• Drive and maximize sales performance to consistently achieve individual sales target while ensuring a luxury costumer experience
• Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager
• Propose service, MTM, RTW products; visual and operational improvements that assist the team to achieve and overcome selling challenges

Team Spirit

• Actively communicate customer, product and other store information to the broader store team to ensure customer and business needs are met
• Role model good team work to enhance the overall team moral to create an enthusiastic and engaged sales force environment
• Support the orientation & integration of new staff through acting as learning coach or "buddy" as assigned by the Store Manager (Advanced - Senior CA)
• Train other team members on new products as assigned by the Store Manager (Advanced - Senior CA)

Brand Presentation

• Demonstrates consistently high standards of personal grooming in accordance to Brand uniform and grooming standards and guidelines
• Follows Brand product and gift packaging standards and guidelines to ensure Brand luxury and quality image
• Maintain cleanliness and tidiness of the store environment and product displays
• Ensure in-store visual merchandising adheres to Brand Visual Merchandising guidelines: support window displays as required, demonstrating strong accountability for every aspect of the overall store including back of the house operations

Store Operations

• Adhere to Brand store operations and time and attendance policies and standards
• Follow the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
• Help the store in closing sales -  support in ringing sales
• Utilize store systems as needed efficiently and accurately
• Maintain accountability for store inventories by vigilantly reporting any discrepancy in labelling or inventory levels

Requirements

BACKGROUND AND PRINCIPAL SKILLS REQUIRED FOR THE POSITION

• Selling, Product Knowledge, Policy and Compliance
• Styling / Storytelling / Clienteling
• Focus on Customer Centricity
• In-Store experience , Hospitality/Luxury backgrounds is a must
• Excellent command of English language communication

Benefits

Interested candidate, please feel free to submit your updated resume to us at

For more information, please feel free to contact us at or

Job Title:

Customer Advisor (Order Support)

Job Description
We are seeking a detail-oriented and customer-focused individual to join our team as an Order Support Coordinator. In this role, you will manage order-related tasks through our internal system, handle outbound calls to update or assist customers, and coordinate with internal teams via email to resolve order-related issues. This position requires strong communication skills in both Thai and English and a proactive, solution-oriented mindset.

Responsibilities:

• Manage order processing and related tasks via the internal system
• Conduct outbound calls to customers to provide updates or resolve issues
• Communicate effectively via email with internal teams and customers regarding orders

Preferred Qualification:

• Strong logical and critical thinking skills
• High attention to detail
• Fluent spoken English for communicating with international customer

Required Qualification:

• Thai national
• Highschool diploma
• Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.
• Work Location: Onsite - Bangna Bhiraj Tower

Working Shift & Day:

• Shift pattern and day will be provided in advance
• Shift starting time from 06:00 to 12:00
• 1 month training
• Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be occasions where weekly off is split)

Benefits

• Monthly KPI & Attendance incentives
• Medical/Accident Insurance

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

Time Type:

Full time

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Job Title:

Customer Advisor (Sales) - Electronic Project

Job Description
As an Inbound Sales Representative, you'll handle inbound calls and chats, identifying customer needs and recommending suitable products. You'll engage customers in a friendly, helpful manner, ensuring a positive shopping experience. The role involves achieving sales targets through consultative selling without using high-pressure tactics.

Responsibilities:

• Professionally answer inbound calls/chat from customers who wish to purchase products from our electronic brand.
• Identify customer needs and suggest suitable products, ensure customer needs are met by offering appropriate products based on their preferences, highlighting their benefits to assist customers in making informed purchasing decisions.
• Engage with customers in a friendly, helpful manner, building rapport and ensuring a positive shopping experience.
• Work collaboratively to achieve sales targets through consultative selling, without resorting to high-pressure tactics.

Required Qualification:

• Thai nationality
• High School Diploma or above
• Able to work in shift rotations
• English proficiency in B2 level or above
• Experience in Sale Executive is preferable
• Working shift & schedule:
• Shift rotations (9.00 – 18.00, 10.00 – 19.00, 12.00 – 21.00)
• Shifts will be announced 2 weeks or 1 month advanced
• 2 days off (can be split in some cases)
• 1-month training and 2-month probation period

Benefits:

• Performance & Attendance Incentives
• Insurances: Social Security & Group

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706

Language Requirements:

English (Required), Thai (Required)

Time Type:

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Job Title:

Customer Advisor I

Job Description
We are seeking a dedicated and customer-focused Customer Advisor I to join our dynamic support team. In this role, you will provide outstanding service to our customers through email, voice, and live chat channels. As a member of a 24/7 operation, flexibility to work in rotating shifts, including evenings, weekends, and holidays, is essential.

ตำแหน่ง:
เจ้าหน้าที่บริการลูกค้า

สถานที่ทำงาน:
จังหวัดเชียงใหม่

วันเริ่มงาน:
29 กันยายน และ 10 ตุลาคม

รายละเอียดงาน:

• ตอบแชทและอีเมลเพื่อช่วยลูกค้าแก้ไขปัญหาเบื้องต้นจากการใช้งานแอปพลิเคชัน
• ให้การสนับสนุนแบบเรียลไทม์แก่ผู้ใช้งาน โดยเน้นการแก้ไขปัญหาอย่างถูกต้องและรวดเร็ว
• แนะนำข้อมูลทางเทคนิคเบื้องต้น และซัพพอร์ตปัญหาอื่นๆ ให้กับลูกค้า
• เวลางาน: 5 วัน/สัปดาห์ วันหยุดอาจไม่ตรงเสาร์อาทิตย์ เดือนแรกเป็นเทรนนิ่ง เข้า จันทร์ ถึง ศุกร์ เดือนที่สองเวลางานเป็นกะ เช้า,บ่าย หรือ กลางคืน กะเปลี่ยนรายเดือน (มีเงินค่ากะให้)

คุณสมบัติ:

• วุฒิขั้นต่ำ ปวส ถึง ปริญญาตรี และ ยินดีรับเด็กจบใหม่
• สามารถทำงานเป็นกะได้ วันหยุดอาจไม่ตรงเสาร์อาทิตย์
• มีประสบการณ์ Call Center หรือ Customer Service จะพิจารณาเป็นพิเศษ
• สามารถเริ่มงานได้ทันที

สวัสดิการ:

• เงินเดือนพื้นฐาน
• เบี้ยเลี้ยงกะกลางคืน
• ค่าตอบแทนตามผลงาน KPI
• เบี้ยขยัน สำหรับผู้ที่มาทำงานสม่ำเสมอ ไม่ขาด ไม่สาย
• ประกันสังคม
• ประกันชีวิตแบบกลุ่ม (สุขภาพ) คุ้มครองค่ารักษาพยาบาลเพิ่มเติมจากประกันสังคม
• ปรับเงินเดือนประจำปี (ตามนโยบายบริษัทและผลการประเมิน)
• โบนัสประจำปี (ตามผลประกอบการและนโยบายบริษัท)
• สิทธิการลาหยุด เช่น ลาพักร้อน 12 วัน/ปี, ลาป่วย, ลากิจ ฯลฯ
• กิจกรรมสันทนาการตลอดปี เช่น งานเลี้ยง, กิจกรรมทีม, กิจกรรมวันพิเศษ
• ตรวจสุขภาพประจำปี
• รางวัลพิเศษ & คะแนนสะสม ใช้แลกรับของขวัญหรือบัตรกำนัลต่างๆ

Work Location:
Chiang Mai

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and chat
• Resolve customer concerns efficiently, accurately, and with empathy
• Troubleshoot product or service issues and guide customers through solutions
• Escalate complex issues to the appropriate internal teams when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up on unresolved cases to ensure complete resolution and customer satisfaction
• Stay up to date with product knowledge, policies, and system changes
• Meet individual and team performance goals, including response time, resolution rate, and customer satisfaction scores

Preferred Qualifications:

• Experience working in a 24/7 customer support environment
• Experienced in customer service inhouse or BPO is a plus

Qualification:

• Diploma degree above
• Must be fluent in Thai language (read, speak, write)
• Welcoming both fresher and experienced to apply for the opening

Location:

THA Bangkok - Bhiraj Tower at Bitech, 15th Flr

Language Requirements:

Thai (Required)

Time Type:

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R

We are seeking a dedicated and customer-focused Customer Advisor I to join our dynamic support team. In this role, you will provide outstanding service to our customers through email, voice, and live chat channels. As a member of a 24/7 operation, flexibility to work in rotating shifts, including evenings, weekends, and holidays, is essential.

• Respond promptly and professionally to customer inquiries via email, phone, and chat
• Resolve customer concerns efficiently, accurately, and with empathy
• Troubleshoot product or service issues and guide customers through solutions
• Escalate complex issues to the appropriate internal teams when necessary
• Maintain detailed and accurate records of customer interactions
• Follow up on unresolved cases to ensure complete resolution and customer satisfaction
• Stay up to date with product knowledge, policies, and system changes
• Meet individual and team performance goals, including response time, resolution rate, and customer satisfaction scores

• Experience working in a 24/7 customer support environment
• Experienced in customer service inhouse or BPO is a plus

• Diploma degree above
• Must be able to read, write and speak Thai fluently
• Welcoming both fresher and experienced to apply for the opening

• Job Title: Customer Service Representative – Korean Support (Email, Chat & Call)
  
  Location: Singha Complex, Bangkok, Thailand
  
  Work Schedule: 5 days per week, rotational shifts

# Job Overview:

We are looking for a dedicated and professional Customer Service Representative (Korean Support) to join our team G Tower. In this role, you will handle customer inquiries via email, chat, and phone calls—ensuring a seamless and premium guest experience in line with luxury hospitality standards.

# Key Responsibilities:

• Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
• Provide accurate information regarding hotel services, reservations, facilities, and promotions.
• Handle guest feedback, special requests, and complaints with empathy and efficiency.
• Maintain detailed and accurate records of guest interactions.
• Collaborate with internal teams to resolve customer issues promptly.
• Uphold brand standards in every interaction and maintain high service quality.

# Requirements:

• Fluent in Korean (spoken and written).
• Must have TOPIK Level 5 or 6 certification.
• Proficient in English (additional languages are a plus).
• Minimum SPM/Diploma qualification; degree preferred.
• Prior customer service experience is an advantage, especially in hospitality or contact center.
• Willing to work rotational shifts (including weekends and public holidays).
• Professional, patient, and service-oriented with strong communication skills.
• Able to work on-site at Singha Complex, Bangkok, Thailand

# Benefits:

• Competitive salary and allowances
• Structured training and career growth opportunities
• Multi-cultural, supportive team culture

On-Target Earnings: ฿44,000 – ฿5,000+ per month (Base + Monthly Team Bonus)

Base Salary: ,000 – ฿5 00 per month

This is not a typical customer service role. It is a professional career for elite advisors.

Most companies see customer service as a low-skill, entry-level job. As a result, they hire, pay, and manage it like a cost center.

We believe that is a fundamental strategic error.

At Divyne, our Client Advisor team is a pillar of our brand and a primary engine of our growth. We believe this is a role for a craftsperson—a trusted advisor, a skilled problem-solver, and a product expert who is obsessed with delivering excellence.

We have architected a world-class system to support this craft, and we have built a compensation model to match. We invest in our people at the top of the market because we expect performance at the top of the market.

This is a demanding role with high standards. But for the right professional, it is a rare opportunity to build a lucrative and fulfilling career as a master of your craft.

This Role is a Perfect Fit If You Are:

• Obsessed with Competence: You have a deep desire to master your craft. You love learning, are hungry for feedback, and find deep satisfaction in becoming a true expert.
• Driven by Care: You have a high "give-a-damn" factor. You believe the details matter and are willing to go the extra mile to deliver a world-class experience.
• Grounded in Integrity: You believe in honest communication and building long-term trust. You are motivated by finding the right solution for the customer, not just by closing a deal.
• An Exceptional Communicator: You have a high degree of empathy and can communicate with clarity, precision, and warmth in Thai.
• A Collaborative Winner: You thrive in a high-performance team environment where everyone is accountable for the team's collective success.

What You Will Own:

• Become a Trusted Advisor: Master the Divyne product line and our GLOW method to provide expert, personalized guidance to customers via LINE and Messenger.
• Solve Problems, Not Just Answer Questions: Use your judgment to understand the customer's true needs and build the perfect, value-driven solution for them.
• Drive Growth Through Excellence: Turn customer interactions into meaningful relationships that result in sales and long-term loyalty for the entire team.
• Master Your Craft: Participate in a rigorous onboarding program and engage in continuous learning through weekly 1-on-1 coaching and "film reviews."

Our Commitment to You (Compensation & Career):

We believe in rewarding excellence. Our compensation is designed to attract and retain the best talent in Thailand.

• A Professional Base Salary: A starting base of ฿3 00 - ,000 per month.
• A Monthly Team Performance Bonus: A significant monthly bonus (up to 30% of base) based on the entire team's success in hitting our ambitious growth and quality targets.
• A Clear Career Path: We invest in our people and believe in promoting from within. Our Client Advisor ladder (Advisor -> Senior Advisor -> Team Lead) is designed to grow your skills, your impact, and your compensation.
• A Foundation of Security: We provide comprehensive health insurance and a provident fund to support you and your family.

Work Environment & Schedule:

• Location: Our office is located in Bang Na, Bangkok, with hybrid work flexibility.
• Schedule: To provide world-class service to our customers, our Client Advisors operate on a coordinated, rotating shift schedule to cover our core service hours.

If you are ready to accelerate your career and become a master of your craft at a company that rewards excellence, we want to hear from you.