55 Customer Advisor jobs in Thailand

Job Title:
Customer Advisor (Order Support)
Job Description
We are seeking a detail-oriented and customer-focused individual to join our team as an Order Support Coordinator. In this role, you will manage order-related tasks through our internal system, handle outbound calls to update or assist customers, and coordinate with internal teams via email to resolve order-related issues. This position requires strong communication skills in both Thai and English and a proactive, solution-oriented mindset.
**Responsibilities:**
**Manage order processing and related tasks via the internal system**
**Conduct outbound calls to customers to provide updates or resolve issues**
**Communicate effectively via email with internal teams and customers regarding orders**
**Preferred Qualification:**
**Strong logical and critical thinking skills**
**High attention to detail**
**Fluent spoken English for communicating with international customer**
**Required Qualification:**
**Thai national**
**Highschool diploma**
**Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.**
**Work** **Location: Onsite - Bangna Bhiraj Tower**
**Working Shift & Day:**
**Shift pattern and day will be provided in advance**
**Shift starting time from 06:00 to 12:00**
**1 month** **training**
**Work day** **can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be occasions where weekly off is** **split** **)**
**Benefits**
**Monthly KPI & Attendance incentives**
**Medical/Accident Insurance**
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Advisor (Sales) - Electronic Project
Job Description
As an Inbound Sales Representative, you'll handle inbound calls and chats, identifying customer needs and recommending suitable products. You'll engage customers in a friendly, helpful manner, ensuring a positive shopping experience. The role involves achieving sales targets through consultative selling without using high-pressure tactics.
**Responsibilities:**
+ Professionally answer inbound calls/chat from customers who wish to purchase products from our electronic brand.
+ Identify customer needs and suggest suitable products, ensure customer needs are met by offering appropriate products based on their preferences, highlighting their benefits to assist customers in making informed purchasing decisions.
+ Engage with customers in a friendly, helpful manner, building rapport and ensuring a positive shopping experience.
+ Work collaboratively to achieve sales targets through consultative selling, without resorting to high-pressure tactics.
**Required Qualification:**
+ Thai nationality
+ High School Diploma or above
+ Able to work in shift rotations
+ English proficiency in B2 level or above
+ Experience in Sale Executive is preferable
+ **Working shift & schedule:**
+ Shift rotations (9.00 - 18.00, 10.00 - 19.00, 12.00 - 21.00)
+ Shifts will be announced 2 weeks or 1 month advanced
+ 2 days off (can be split in some cases)
+ 1-month training and 2-month probation period
**Benefits:**
+ Performance & Attendance Incentives
+ Insurances: Social Security & Group
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Thai (Required)
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Advisor (Electronic After-Sales Service)
Job Description
We are looking for a Customer Advisor to join our Electronic After-Sales Service team. In this role, you will assist customers following their product purchase, handling tasks such as issuing invoices, processing product returns, and managing damage claims.
The position primarily involves inbound customer calls, providing support and solutions to ensure a positive post-purchase experience.
**Responsibilities:**
+ Receive in-bound calls from customers regarding after-sales service.Perform after-sales service tasks to customers. (e.g. issue product invoices, handle product returns when customers are dissatisfied with the products they purchased, replace products for customers in case it's defective.)Resolve customer complaints and issues, offering appropriate solutions in a timely and efficient manner.
**Preferred Qualification:**
+ Multitasking skills
**Required Qualification:**
+ Thai national
+ Highschool diploma
+ Fluency in both Thai and English (CEFR B2 above) is required, including reading, writing, and speaking skills.
+ Work Location: Onsite
**Working Shift & Day:**
+ Shift pattern and day will be provided in advance
+ Shift starting time from 09:00 to 12:00
+ 1 month training
+ Work day can be any 5 days of the week, weekly off can be any 2 consecutives day of the week (there could be a rare occasion where weekly off is split)
**Benefits**
+ Monthly KPI & Attendance incentives
+ Medical/Accident Insurance
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
English (Required), Thai (Required)
Time Type:
2025-02-17
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Title : Customer Technology Advisor - Security

Employment Type : Regular, Full-time

Set-up : Onsite

Location : Bangkok, Thailand

Schedule : 8:30AM to 5:30 PM Bangkok Standard Time (May work extended hours from time to time for client meetings)

A Customer Technology Advisor (spec. Security and Resiliency) is a consultant that advises/oversees the overall technology and innovation of Security as a Service (SECaaS) sales engagement and will be working hand-in-hand with Consult Partners and Customer Partners in bringing/expanding business(es) for Kyndryl. This professional will be involved in Pre-sales, Sales, and Delivery. CTA (spec. Security and Resiliency) should have proven track record in both technology solutions and sales.

As Customer Technology Advisor - Security, you will provide certified, technology-specific deep expertise in support of sales engagements.
- You will be working in tandem with the Kyndryl Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution expertise.
- You will also develop technical or solution conversations delivering unique differentiated value to include show-and-tell methods (e.g., demos, presentations) with/for the customer to establish our credibility and eminence.
- This billable role supports practice-specific Consulting, Advisory, Architecture activities in Sales, Pre-Sales & Delivery, working closely with the Account Management Partner and/or Consult Partner on the account, bringing together the breadth of Kyndryl’s technical and solution expertise to develop profitable deals.

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers.

As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success.
- Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field.
- As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer.
- As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us.
- In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created.
- Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovati

Our client is one of the world's leading hospitality chains.

**Responsibilities**:

- Providing service and hotel hospitality information (room reservation, hotel voucher, etc.).
- Solving any immediate problems or forward to the related departments.
- Cooperating with other departments or any 3rd parties.

**Qualifications**:

- Bachelor's Degree in any field.
- Good command of Japanese skills (N1-N2).
- Welcome both new graduates and experienced.
- Experience in any related position is an advantage.

**Benefits**:

- Incentive 5,000 - 12,000 THB
- Bonus
- Health insurance
- Provident fund
- Annual leaves
- Etc.

Location:
**Thailand**
- Department: Commercial- Location: Thailand- Establishing strong relations with Brands and supporting their performance, as their main contact point and ensuring ambitious revenue growth
- Building Short term and Long term Branding & Marketing plan as same as commercial plan with brands to support brand growth in E-commerce business
- Developing strong analytics to evaluate daily/weekly/monthly performance and optimizing further customer experience, marketing, pricing and product selection for support brand growth
- Suggesting promotions to Brand, Brand marketing services, organizing these campaigns to drive a successful result
- Work across business functions i.e. Marketing team, Campaign team to support brands for daily operation and revenue growth
- Keep update on Market insight and customer insight for support category growth

**Job Requirements**
- Thai nationality, male or female
- Bachelor or Master Degree
- At least 3-5 years of working experiences.
- Fluency in English and Thai language
- Computer literacy - good knowledge of using Excel, PowerPoint, etc.
- Good communication and negotiation skills, result-oriented and able to problem solve as well as multi task well.
- Work experience with leading brands will be a plus

Location:
**Thailand**
- Department: Commercial- Location: Thailand- Team and Role Introduction:

- Reporting to the Associate Category Manager (ACM) in the Health & Beauty local marketplace team, Key Account Manager is responsible for managing and growing the assigned seller portfolio as well as supporting ACM in planning and execution of category strategy and help the category achieve its objectives.**Responsibilities**:

- Key focus areas include:

Strategy & execution:
- Deeply understand category strategy and able to execute accordingly.
- Monitor seller performance regularly and derive actions plans that would help achieve the targets
- Sellers management:

- Manage relationships with the sellers in the assigned portfolio and act as a business advisor to ensure their sustainable growth and contribution to the subcategory.
- Work closely with the vendor acquisition team to acquire and groom new sellers to grow strategic assortment within the subcategory
- Assortment planning & merchandising:

- Develop category knowledge in terms of assortment, price points, and trends to understand the gaps and match demand and supply in the market.
- Monitor trendy/high potential assortment in your category and incubate to achieve key metrics

Marketing & onsite management- Work closely with cross-functional teams including traffic and marketing teams to plan for campaigns as per the identified assortment and growth direction of the subcategory and manage onsite merchandising and deal hunting from the sellers
- Team management:
- Be a role model for junior KAM and VKAM in managing sellers and growing long-tailed sellers.

**Job Requirements**
- Bachelor’s Degree
- At least 2 years of experience in retail (offline or online), business development, market research, or related fields
- Strong business acumen
- Highly self-motivated and able to work in a fast-paced and dynamic environment
- Strong analytical skills with systematic and structured thinking and problem-solving skill
- Excellent negotiation and stakeholder’s management
- Good verbal and written communication skills in both English and Thai
- Good computer literacy (Microsoft Excel)

Job Title:
Advisor I, Customer Service - Thailand (Local)
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**
RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job Purposes**:
**Key Roles and Responsibilities**:
**Qualifications**:
**Additional Information**: