553 Customer Engagement jobs in Thailand

Thailand Management Association, a not-for-profit organization with long standing history of 60 years is looking for energetic, talented and hungry-for-knowledge new members to join our growing & fast moving team.

We're looking for energetic, talented and hungry-for-knowledge new members to join our growing & fast moving team . Send in your resume to

Location: Bangkok, Thailand

Join our dynamic team at Thailand Management Association as a Customer Engagement Assistant Manager/ Senior Officer

If you possess business acumen, a service-oriented and result-oriented mindset, interpersonal skills, and project and event management skills, we want to hear from you.

:
Prepare and implement customer engagement plans.
Craft engaging business knowledge stories and compelling copywriting to drive membership retention and sales growth
Cultivate and strengthen relationships with customers by organizing relevant activities such as business know-how and trend events, field trips, etc.
Recruit new customers.
Acquire customer insights through different means, including implementing surveys and qualitative research
Co-manage CRM system and TMA website
Take care of administrative tasks within the department.
Collaborate seamlessly with internal and external stakeholders.
:
Bachelor's degree or higher in any field. An MBA, business training, or editorial/ media background will be advantageous.
Critical thinking, creative thinking and growth mindset.
Proficiency in native Thai speaker and good English.
Writing skills with the capability to extract key selling points of managerial skill development programs and put them into good storytelling/write-ups.
Strong project and event management capabilities.
Research and data skills: the ability to prepare and implement customer surveys and research, and turn information and data into intelligence, and presentation.
Experience in recruiting new customers and customer relationship management will be an advantage.
Social media skills and tools.
Microsoft Offices
Attention to accuracy and details.
If you are passionate about enhancing customer experience, adept at multitasking, and eager to contribute to a collaborative work environment, apply now
Please send your resume and cover letter together with your current salary to
or give us a call at ,

Develop customer research from beginning: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis.

Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns.

Present convincing research results and engagement project / campaign for all level staff members.

Work closely with all stakeholders for driving more engagement with our customers and more usage/profitability.

Collaborate with the data analytics team in order to extract customer insights and deliver customer engagement projects/campaigns.

Drive customer engagement with research results and data analysis.

Qualifications.

Proficient in Thai.

Experience performing customer research to understand customer needs and behaviors.

Strong analytical skills and a demonstrated ability to use data to drive decision making for more customer engagement.

Outstanding written and oral communication skills both Thai and English with strong personal presence, and being able to communicate concepts and ideas to stakeholders at all levels.

Able to influence decision-making at all levels within an organization, and in a variety situations.

Passionate about mobile user experience with an obsessive attention to detail.

Work Location: True Digital Park.

Job skills required: English, Research

1. Gain insights into overseas users' characteristics, and design AI product mechanisms and promotions through data analysis.

2. Collaborate closely with product, algorithm, and Southeast Asia local operations teams to identify user needs, drive solution development, validate effectiveness through data, and iterate continuously.

3. Manage/Maintain Chatbot operations including

4. Estimate and manage campaign budgets.

5. Coordinate with local, domain, and legal teams for alignment and compliance.

6. Manage artwork asset preparation and approvals.
7. Monitor campaign performance metrics.
8. Deliver post-mortem reports with insights and learnings.
9. Local Seller collaboration

10. Prepare risk scenarios for chatbot QA and safety checks.

11. Collect and curate Thai user queries for training and validation.

12. Review chatbot intentions and short title content; manage BPO task flow and quality.
13. Conduct UAT (User Acceptance Testing) for new chatbot features.
14. Translate chatbot content to Thai and perform QC.

15. Provide ongoing feedback and suggestions to improve system accuracy and UX.

16. Basic content Optimization

17. Optimize AI prompts to generate effective product content.

18. Translate and localize content into Thai with brand tone alignment.
19. Coordinate with multiple teams for timely content readiness.

Job Requirements

1. Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.

2. Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.

3. Bachelor's degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.

4. Strong analytical skills, SQL would be a plus

Benefits:

• Group life insurance
• Provident fund

Work location: Near BTS Phrom Phong

The opportunity

This role is responsible for turning designed customer journeys into real service delivery. You will coordinate across internal teams and partner platforms, monitor performance, resolve issues, and ensure every customer touchpoint runs smoothly and consistently.

Key responsibilities

• Execute and operationalize customer journeys designed by product/marketing teams
• Oversee partner-initiated journeys (e.g. mobile app onboarding) to ensure seamless integration and service quality
• Track service metrics (turnaround time, drop-off, error rates) and drive improvements
• Act as the first point of contact for journey-related incidents, coordinating resolution and recovery
• Maintain journey documentation, SOPs, and compliance with service standards
• Support continuous improvement of customer experience and operational efficiency

What we're looking for

• Bachelor's degree in Business, Operations, Information Systems, or related field
• 2–5 years' experience in customer journey execution, service operations, or digital channels
• Background in fintech, digital banking, or partner integrations is a plus
• Strong coordination, organizational, and execution skills
• Understanding of customer journey flows, onboarding, KYC, and service delivery touchpoints
• Familiar with tools such as CRM, ticketing systems, journey mapping, or dashboards

What we offer

At AIS, we are committed to providing our employees with a rewarding and fulfilling work environment. Some of the benefits you can enjoy include:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for professional development and career advancement
• Access to company discounts and exclusive employee perks

If you're ready to embark on an exciting career in the dynamic world of Fintech, we encourage you to apply now

Position Overview:

ให้บริการลูกค้าในช่องทางที่บริษัทมอบหมาย ดูแลแนะนำข้อมูลบริการ สินค้าและผลิตภัณฑ์ (เกี่ยวกับสินเชื่อ และบริการที่เกี่ยวข้อง Lendnovate)

Key responsibilities:

1. การให้บริการ และให้ข้อมูลกับลูกค้า ตามช่องทางที่บริษัทมอบหมาย

2. ดูแลให้บริการในช่องทางโทรศัพท์และ Online อื่นๆ กับลูกค้าที่สนใจสมัครและ/หรือบริการสินเชื่อ

3. ให้ข้อมูลผลิตภัณฑ์สินเชื่อ อธิบายเงื่อนไข ดอกเบี้ย ค่าธรรมเนียม และเอกสารที่ใช้ในการสมัคร

4. ตรวจสอบรายละเอียด Backoffice / ประสานงานเกี่ยวกับเอกสารประกอบการสมัคร

5. ตรวจสอบคุณสมบัติเบื้องต้นของลูกค้าก่อนส่งต่อทีมอนุมัติ

6. ติดตามผลสถานการณ์สมัครสินเชื่อ, เอกสารการสมัคร และแจ้งผลลูกค้า

7. ให้บริการหลังจากมีการสมัครสินเชื่อ, ปัญหาอื่นๆ ของลูกค้า

8. ให้บริการหลังการสมัคร เช่น ตอบคำถามเกี่ยวกับยอดค้างชำระ การต่ออายุ หรือขอวงเงินเพิ่ม

9. ปัญหาอื่นๆ เกี่ยวกับการใช้งาน Application และข้อมูลการให้บริการต่างๆ

Qualifications:

• วุฒิการศึกษา ปวส. หรือปริญญาตรี
• มีประสบการณ์การทำงาน 0-2 ปี ขึ้นไป
• มีประสบการณ์ด้าน Call Center, งานบริการลูกค้า หรือธุรกิจสินเชื่อจะพิจารณาเป็นพิเศษ
• มีทักษะด้านการสื่อสาร การเจรจาต่อรอง และการอธิบายข้อมูลที่ชัดเจน
• มีความรู้พื้นฐานด้านผลิตภัณฑ์ทางการเงิน เช่น อัตราดอกเบี้ย, เครดิตบูโร, การชำระคืน
• สามารถใช้งานระบบคอมพิวเตอร์ได้ดี เช่น ระบบ CRM หรือ MS Office
• สามารถทำงานในระบบกะ และวันหยุดหมุนเวียนได้ (ทำงาน 5 วัน หยุด 2 วัน / สัปดาห์)
• หากสามารถเริ่มงานได้ทันที จะพิจารณาเป็นพิเศษ

●    Respond to customer inquiries via live chat, email, and social media channels in a timely and professional manner.

●    Guide customers through online account setup, login issues, and platform navigation.

●    Support digital transactions and troubleshoot technical issues by coordinating with IT or relevant teams.

●    Maintain accurate records of customer interactions in the CRM system.

●    Assist in monitoring platform performance and escalate technical issues to higher support levels.

●    Provide feedback to improve digital services and enhance customer satisfaction.

●    Collaborate with marketing, operations, and product teams to ensure seamless customer journeys.

●    Train and improve the AI service agent by reviewing customer interactions, updating knowledge bases, and suggesting improvements for better response accuracy and service quality.

Stay updated with company products, services, and digital tools to provide accurate guidance.

●    Bachelor's degree in Business, Communication, IT, or a related field (or equivalent experience).

●    0–2 years of experience in customer service, online support, or a similar role.

●    Strong written and verbal communication skills.

●    Basic understanding of online platforms, mobile apps, and web services.

●    Proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus.

●    Ability to multitask, prioritize, and handle service requests under pressure.

●    Customer-first mindset with patience and problem-solving skills.

Role Overview

The
Customer Experience & Wellness Manager
at
Kaaya Pilates Rehab Clinic
plays a pivotal role in leading and improving daily operations while ensuring an
exceptional, 5-star customer experience
at every touchpoint.

You will work closely with the CEO to set service standards, refine operational processes, and continuously elevate Kaaya's positioning as Bangkok's leading
doctor-led rehabilitation and wellness destination
.

This role is perfect for a
detail-oriented, customer-obsessed leader
who thrives on
daily operational excellence
,
continuous improvement
, and creating an environment where
every client feels cared for and valued
— turning first-time visitors into
loyal, returning customers
.

Key Responsibilities

1. Wellness & Operations Leadership

• Oversee
  day-to-day clinic operations
  to ensure seamless, high-quality service across all departments (front desk, Pilates, physiotherapy).
• Set, implement, and continuously
  refine Kaaya's operational SOPs
  and
  service experience guidelines
  .
• Manage
  scheduling
  for doctors, physiotherapists, trainers, and receptionists to optimize coverage, especially during
  peak hours and weekends
  .
• Ensure
  clinic readiness
  daily, including environment, cleanliness, safety, and equipment — delivering a
  premium, wellness-focused atmosphere
  .
• Actively identify and
  solve operational bottlenecks
  to maximize efficiency and elevate customer satisfaction.

2. Customer Experience & Journey Optimization

• Champion
  Kaaya's 5-star service philosophy
  — ensuring
  warmth, empathy, and personalization
  at every customer touchpoint.
• Monitor the
  entire customer journey
  , from booking to treatment to follow-up care, and proactively close service gaps.
• Create and enforce
  Kaaya's Wellness Service Standards
  to maintain consistent excellence and a sense of community.
• Regularly analyze
  customer feedback, NPS scores, and reviews
  to identify patterns and implement improvements.
• Introduce
  experience-driven innovations
  — surprise touches, personalized wellness check-ins, and memorable moments that
  delight customers
  .

3. People Leadership & Team Empowerment

• Lead, coach, and
  inspire a multidisciplinary team
  of doctors, physiotherapists, trainers, and front desk staff.
• Set
  clear KPIs and service goals
  for every department, aligning them with Kaaya's
  mission and business objectives
  .
• Conduct
  performance evaluations
  , personalized coaching, and
  team upskilling
  to raise overall service standards.
• Foster a
  positive, collaborative, and accountable team culture
  that prioritizes empathy, innovation, and excellence.
• Ensure
  team readiness
  to deliver consistently premium care by providing daily huddles, refreshers, and workflow updates.

4. Policy, SOP & Quality Management

• Develop, review, and
  continuously improve SOPs
  to ensure operational consistency and compliance.
• Maintain adherence to
  Thai healthcare regulations
  and
  Kaaya's internal quality benchmarks
  .
• Conduct
  routine operational audits
  to identify risks, inefficiencies, and opportunities for innovation.
• Oversee
  cash handling, insurance claim processes
  , and
  front desk documentation accuracy
  to maintain financial integrity.

5. Continuous Improvement & Innovation

• Analyze operational workflows
  and proactively redesign them for greater efficiency, higher retention, and better patient outcomes.
• Integrate
  clinic software systems
  , data dashboards, and automation tools to enhance operational accuracy and reporting.
• Benchmark Kaaya's service quality against
  premium rehabilitation and Pilates clinics
  regionally and globally.
• Partner with the CEO to develop
  Kaaya-exclusive wellness programs
  and operational frameworks that
  differentiate the brand
  .

6. Reporting & Strategic Collaboration

• Deliver
  weekly and monthly reports
  to the CEO, including:
• Revenue & cost performance
• Customer experience metrics
• Team productivity & adherence to SOPs
• Operational gaps and proposed solutions
• Contribute to
  strategic planning, budgeting, and scaling
  Kaaya's operations.
• Support the development of
  franchise-ready SOPs
  and
  expansion frameworks
  for future branches.

Qualifications & Skills

Must-Have

• Bachelor's degree in Business Administration, Healthcare Management, Wellness, or related field
• 5+ years of operational or wellness management experience, preferably in
  healthcare, wellness, or hospitality
• Strong understanding of
  customer experience design
  and
  patient journey optimization
• Proven ability to
  set and maintain premium service standards
  while managing cross-functional teams
• Excellent leadership skills
  with the ability to
  motivate, coach, and hold teams accountable
• Highly
  detail-oriented
  and
  process-driven
  , with a passion for
  continuous improvement
• Customer-first mindset
  with strong emotional intelligence and empathy

Nice-to-Have

• Experience in physiotherapy, Pilates, wellness, or fitness industry operations
• Knowledge of Thai healthcare regulations and insurance claims
• Familiarity with
  clinic software systems
  or similar management tools
• Bilingual (Thai + English)

Key Success Metrics (KPIs)

• Customer Experience:
  NPS ≥ 90, complaint resolution ≤ 24 hours
• Retention:
  Returning client rate ≥ 60% within 6 months
• Operational Excellence:
  ≥ 95% appointment accuracy, ≤ 5% no-shows
• Team Performance:
  ≥ 90% SOP adherence, strong staff engagement & retention
• Continuous Improvement:
  Launch at least
  3 impactful operational upgrades
  per quarter

Kaaya Core Values

• Care & Empathy
  — We treat every client as family.
• Excellence
  — We deliver
  5-star service
  at every touchpoint.
• Innovation
  — We embrace new ideas to continuously improve.
• Integrity
  — We are transparent, accountable, and trustworthy.
• Community
  — We build lasting relationships between clients, staff, and Kaaya.

Responsibilities

• Collect and analyze data from various sources to provide meaningful insights and recommendations for retail and wholesale business improvement.
• conduct and synthesize customer experience research to identify opportunities for enhancement.
• Apply knowledge of research methodologies to gather data and produce useful findings.
• Manage data inputs from various sources, such as customer interviews, surveys, and other relevant data, ensuring proper synthesis.
• Analyze data and provide actionable insights, using tools like PowerBI to explore retail data and consolidate research findings, then share these insights with relevant departments via reports and research repositories.
• Understand key customer experience metrics (such as NPS, CSAT, service levels) and track/report on the success of improvement initiatives.
• Identify customer needs and take necessary steps to maintain a positive customer experience.

Requirements

• Bachelor's degree in Business Administration, Economics, Marketing, or related fields.
• 1-2 years of experience in Customer Experience Management or a related field.
• Knowledge in product management, marketing, analytics, and project management.
• Ability to multitask effectively and work collaboratively in a fast-paced, team-oriented environment.
• Strong presentation, communication, leadership, and negotiation skills.
• Proactive attitude with a positive and solution-focused mindset.
• Ability to Travel to the Dohome Headquarters in Bang Phun, Pathum Thani : Applicants must be able to commute to the headquarters located in Bang Phun, Pathum Thani, conveniently on a daily basis.
  
  (Map : )

สถานที่ทำงาน  ออฟฟิศสำนักงานใหญ่ บางพูน ปทุมธานี

Estimate and manage campaign budgets.

Coordinate with local, domain, and legal teams for alignment and compliance.

Manage artwork asset preparation and approvals.

Monitor campaign performance metrics.

Deliver post-mortem reports with insights and learnings.

Local Seller collaboration.

Prepare risk scenarios for chatbot QA and safety checks.

Collect and curate Thai user queries for training and validation.

Review chatbot intentions and short title content; manage BPO task flow and quality.

Conduct UAT (User Acceptance Testing) for new chatbot features.

Translate chatbot content to Thai and perform QC.

Provide ongoing feedback and suggestions to improve system accuracy and UX.

1. Basic content Optimization.

Optimize AI prompts to generate effective product content.

Translate and localize content into Thai with brand tone alignment.

Coordinate with multiple teams for timely content readiness.

1. Solid understanding and sensitivity toward AI applications and development; ability to effectively apply insights through iterative experimentation to various AI business functions and scenarios to achieve business objectives.

2. Professional working proficiency in English (proficiency in Southeast Asian languages is a strong plus). Excellent communication skills, team spirit, and ability to integrate cross-functional resources to achieve business goals.

3. Bachelor s degree or above; 3+ years of operations experience. Prior experience in overseas e-commerce or platform user operations is preferred.

4. Strong analytical skills, SQL would be a plus.

Group life insurance.

Provident fund.

Work location: Near BTS Phrom Phong.

Job skills required: Compliance, Legal